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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75623 Views

27 replies

0 likes

  • 75623 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93019 Views

9 replies

2 likes

Account
Login
  • 93019 Views
  • 9 replies
  • 2 likes

Didn't receive email for the Google Mini

PlanPremiumCountryCanada My Question or IssueI signed up for Premium during the promotion. The page said I would recieve an email for redemption, which I did not. The email I had on the account was inactive, which has now been corrected. Is it possib...

Casual Listener

  Plan Premium Country Canada   My Question or Issue I signed up for Premium during the promotion. The page said I would recieve an email for redemption, which I did not. The email I...

Prairiefyre

Casual Listener

1403 Views

4 replies

0 likes

Premium
Subscription
  • 1403 Views
  • 4 replies
  • 0 likes

podcasts dont start playing correctly in app and pc program

PlanFreeCountryEstoniaDevicePC ( latest version of spotify and windows ), Pocophone F1 ( with latest avaliable android ) Operating System My Question or IssueWhen i press play the podcasts dont start, same issue on both systems. reinstalled spotify, ...

Regular

Plan Free Country Estonia Device PC ( latest version of spotify and windows ), Pocophone F1 ( with latest avaliable android )  Operating System     My Question or Issue When ...

Ispert

Regular

1082 Views

5 replies

0 likes

Account
  • 1082 Views
  • 5 replies
  • 0 likes

Can't login via facebook

PlanPremiumCountryDenmarkDeviceHuawei p20 lite and Windows 10 PCOperating SystemAndroid and Windows 10 My Question or IssueWhenever I try to log in to Spotify with my facebook account, I get a "This page isn't working" error on my PC and a "Something...

Casual Listener

Plan Premium Country Denmark Device Huawei p20 lite and Windows 10 PC Operating System Android and Windows 10   My Question or Issue Whenever I try to log in to Spotify with my faceboo...

Bittencourt

Spotify Star

498 Views

3 replies

0 likes

Account
Login
  • 498 Views
  • 3 replies
  • 0 likes

Google Home Issues

I am on a premium plan and ordered the google home mini. I filled out the necessary information but did not receive a tracking number. Google is unable to provide any support or help and suggested I reach out to Spotify. When I click the link to re-o...

Newbie

I am on a premium plan and ordered the google home mini. I filled out the necessary information but did not receive a tracking number.    Google is unable to provide any support or help a...

Billy-J

Spotify Star

799 Views

1 replies

0 likes

Account
  • 799 Views
  • 1 replies
  • 0 likes

Can't log into my account

Plan - FreeNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried to log in to spotify from my laptops app but it says that either my username or p...

Newbie

Plan - Free Netherlands   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I hav...

Billy-J

Spotify Star

703 Views

1 replies

0 likes

Account
Login
  • 703 Views
  • 1 replies
  • 0 likes

Cant' remember my username

I logged out of my account and i cant remember wich email or username was.I need to cancel my 30 day free premium before it starts counting on my credit card.

Casual Listener

I logged out of my account and i cant remember wich email or username was. I need to cancel my 30 day free premium before it starts counting on my credit card.  

Jᴀᴄᴋ

Roadie

908 Views

4 replies

1 likes

Account
Login
Premium
  • 908 Views
  • 4 replies
  • 1 likes

Spotify's "Fix" for Canada Family Subscribers Mini Failed

https://www.fitness.com/articles/2181/at-spotifydoesnotcare After all that, @SpotifyCares doesn't actually care. Promotion has ended and Family Subscribers still were left in the dark, even after other countries were offered the promotion for their F...

Casual Listener

https://www.fitness.com/articles/2181/at-spotifydoesnotcare   After all that, @SpotifyCares doesn't actually care.  Promotion has ended and Family Subscribers still were left in the dark,...

Jᴀᴄᴋ

Roadie

578 Views

3 replies

0 likes

Free
Premium
  • 578 Views
  • 3 replies
  • 0 likes

Spotify Account Changing

PlanPremiumCountryBrazilDeviceiPhone 6sOperating SystemiOS 12.2 My Question or IssueWe have a Premium Family account with my dad, mom, brother and me. Today my mother entered her’s Spotify app and it was synced with my account, and my brother’s was s...

Newbie

  Plan Premium Country Brazil Device iPhone 6s Operating System iOS 12.2   My Question or Issue We have a Premium Family account with my dad, mom, brother and me. Today my mother...

Bittencourt

Spotify Star

924 Views

2 replies

0 likes

Account
Login
Premium
  • 924 Views
  • 2 replies
  • 0 likes

Solved!! About deleting an account

PlanFreeCountryFrance My Question or IssueWe can log out from all devices remotly from our account except partner devices, such as Sonos speakers and PlayStation consoles. I'm wondering if we delete our Spotify account for good, does Spotify still wo...

Visitor

Plan Free Country France      My Question or Issue We can log out from all devices remotly from our account except partner devices, such as Sonos speakers and PlayStation c...

Bittencourt

Spotify Star

1117 Views

1 replies

0 likes

Account
  • 1117 Views
  • 1 replies
  • 0 likes

Superuser Contribution 10000 song limit to 'Your Library'

Hi, Can something please be done urgently to remove this frankly ridiculous 10000 song limit? For a paid service, I would have hoped that this would be unlimited. Probably unlike the vast majority of people, I don't tend to use playlists so whilst I ...

Casual Listener

Hi,   Can something please be done urgently to remove this frankly ridiculous 10000 song limit?  For a paid service, I would have hoped that this would be unlimited.  Probably unlike...

egodance

Newbie

4511 Views

6 replies

23 likes

  • 4511 Views
  • 6 replies
  • 23 likes

Spotify hacked.

My Question or Issue I've been made aware of a hack on spotify. Someone posted the account name and passwords of 900 spotify users on pastebin. My account was one of them. I would just like to make the appropriate people aware. Thanks. I would attach...

Newbie

  My Question or Issue   I've been made aware of a hack on spotify. Someone posted the account name and passwords of 900 spotify users on pastebin. My account was one of them. I would ju...

Ethan_Moore004

Composer

941 Views

1 replies

0 likes

Account
Login
  • 941 Views
  • 1 replies
  • 0 likes

Solved!! locked out email not registered but registered

PlanFreeCountryColombiaDeviceiPad, PCOperating SystemiOS, Windows My Question or IssueMy wife had used Spotify on her iPad for years but suddenly, a couple weeks ago, the app was logged out and requested to log-in. She had forgotten the password so c...

Casual Listener

Plan Free Country Colombia Device iPad, PC Operating System iOS, Windows   My Question or Issue My wife had used Spotify on her iPad for years but suddenly, a couple weeks ago, the app...

Bittencourt

Spotify Star

3209 Views

9 replies

0 likes

Account
Login
  • 3209 Views
  • 9 replies
  • 0 likes

Solved!! Random characters as username

PlanPremiumCountryBrazilOperating SystemWindows 10 My Question or IssueToday my username changed to the generated characters (22vaxffl7lquxplcduvkxilqa) rather than my original name i've been using for months now.When you search for my original name ...

Casual Listener

Plan Premium Country Brazil Operating System Windows 10   My Question or Issue Today my username changed to the generated characters (22vaxffl7lquxplcduvkxilqa) rather than my original n...

Billy-J

Spotify Star

1804 Views

8 replies

1 likes

Account
Other
Premium
  • 1804 Views
  • 8 replies
  • 1 likes

About the free Google Home Device

Hi everyone I am not sure if I am in the right topic but I hope someone could help me with this.So I used my premium account to redeem the free google home device, the payment went through and everything was done. Then due to some issue I had to canc...

Newbie

Hi everyone I am not sure if I am in the right topic but I hope someone could help me with this. So I used my premium account to redeem the free google home device, the payment went through and ever...

Billy-J

Spotify Star

392 Views

1 replies

0 likes

Account
Premium
Subscription
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Shared Playlist does not appear in profile overview

PremiumGermanyDesktop App for Macbook PromacOS Mojave Hi, last week I created a Spotify account for our company und started some playlists for our teams. Some of them are filled already but none of them shows up in the profile overview. I checked it ...

Casual Listener

Premium Germany Desktop App for Macbook Pro macOS Mojave   Hi,   last week I created a Spotify account for our company und started some playlists for our teams. Some of them are fill...

brainbits

Casual Listener

3667 Views

2 replies

0 likes

Account
Premium
  • 3667 Views
  • 2 replies
  • 0 likes

i think my account is hacked

I changed my passwords on fb and spotify but every so often random songs play on my phone from something called web chrome?? Help please its very frustrating!!!

Newbie

I changed my passwords on fb and spotify but every so often random songs play on my phone from something called web chrome?? Help please its very frustrating!!! 

Nico

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

The Code Pin is not working

Plan/PremiumCountryCOLOMBIADevice(iPhone Operating System(iOS 12.2) My Question or Issue Hi, I need help! The code pin from a gift card doesn't work so I can't get my Spotify Premium

Casual Listener

  Plan /Premium Country COLOMBIA Device (iPhone 😎 Operating System (iOS 12.2)   My Question or Issue  Hi, I need help! The code pin from a gift card doesn't work so I can't...

Parth06

Casual Listener

703 Views

3 replies

1 likes

Premium
  • 703 Views
  • 3 replies
  • 1 likes

Cant login to my account

Hi guys, so today i tried to listen to music and a message poped saying that my account configuration was set to offline and i need to connect or go online. However when i try to the screen gets black and stays that way. Basically i csntc login nor m...

Regular

Hi guys, so today i tried to listen to music and a message poped saying that my account configuration was set to offline and i need to connect or go online. However when i try to the screen gets blac...

carferrom

Regular

814 Views

5 replies

0 likes

Account
Login
  • 814 Views
  • 5 replies
  • 0 likes

Account for 13 year old - guardian permission?

I want to create an account for my 13 year old. I live in Belgium. According to terms of use, you have to be at least 13 years to create an account, with the consent of a guardian (guardian permission). The system does however not allow me to create ...

Casual Listener

I want to create an account for my 13 year old. I live in Belgium.   According to terms of use, you have to be at least 13 years to create an account, with the consent of a guardian (guardian ...

A_Musicophile

Community Legend

888 Views

3 replies

0 likes

Account
  • 888 Views
  • 3 replies
  • 0 likes

Solved!! Account cancelled without warning

Hi there, my premium plan was cancelled without warning a month or two ago and I'm just wondering why and if I could possibly get access to it again?My mobile app was logged out all of a sudden so I tried to log back in but received an error message ...

Visitor

Hi there, my premium plan was cancelled without warning a month or two ago and I'm just wondering why and if I could possibly get access to it again? My mobile app was logged out all of a sudden so ...

Luan

Spotify Star

894 Views

1 replies

0 likes

Account
  • 894 Views
  • 1 replies
  • 0 likes