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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421932 Views
  • 965 replies
  • 108 likes
  • Account
  • 421932 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186745 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186745 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103541 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103541 Views
  • 69 replies
  • 10 likes

Solved!! change the way of login

Hi, I connect on spotify with my facebook account and I would like to know if it is possible to connect with my email address, because I want to disable my facebook account, thank you

  • Casual Listener
  • Hi, I connect on spotify with my facebook account and I would like to know if it is possible to connect with my email address, because I want to disable my facebook account, thank you 
  • Jose_M
  • Spotify Star
  • 2493 Views
  • 5 replies
  • 1 likes
  • Login
  • 2493 Views
  • 5 replies
  • 1 likes

Solved!! Spotify no longer keeping login credentials?

PlanFamily PremiumCountry Canada Devicewindows 10 laptop as well as several different android devicesOperating SystemWindows 10 + several different android versions. Starting either yesterday or today, not only are my login credentials not being save...

  • Visitor
  • Plan Family Premium Country   Canada   Device windows 10 laptop as well as several different android devices Operating System Windows 10 + several different android versions. &nbs...
  • user-removed
  • Not applicable
  • 5274 Views
  • 9 replies
  • 0 likes
  • Login
    Premium
  • 5274 Views
  • 9 replies
  • 0 likes

Cant Remember Username or Mailadress

PlanPremiumCountryDEDeviceSonos Box My Question or IssueHi,Ive been using spotify premium for a couple of time now. Unfortunately this account is only connected to my sonos boxes. Means I have absolutly no clue what email or account name I used.... A...

  • Casual Listener
  • Plan Premium Country DE Device Sonos Box   My Question or Issue Hi, Ive been using spotify premium for a couple of time now. Unfortunately this account is only connected to my sonos box...
  • Maxim
  • Spotify Star
  • 445 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 445 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Songs - premium vs. free

PlanFree/PremiumCountryHungary DeviceLaptopOperating SystemWindows My Question or Issue Hello,Are there songs which are not available in the free version but are available in the premium version? I was searching for Ballroom Dance songs/collections i...

  • Casual Listener
  •   Plan Free/Premium Country Hungary  Device Laptop Operating System Windows   My Question or Issue   Hello, Are there songs which are not available in the free versio...
  • Daisy
  • Spotify Legend
  • 764 Views
  • 3 replies
  • 0 likes
  • Free
  • 764 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Subscribed, but not getting Premium?

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or IssueHi everyone,I'm sorry if i'm posting this in the wrong form/group, but I'm kinda new to this and am just pretty frustrated my Premium account isn...

  • Casual Listener
  •   Plan Premium Country The Netherlands   Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue Hi everyone, I'm sorry if i'm posting this in t...
  • Daisy
  • Spotify Legend
  • 786 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 786 Views
  • 5 replies
  • 0 likes

Superuser Contribution can't log in

I've installed Spotify on my mobile phone as well as on my laptop using the same passoword. But everytime I try to log in at my laptop I get the information that either my username or passoword is incorrect. So I deinstalled and reistalled the spotif...

  • Casual Listener
  • I've installed Spotify on my mobile phone as well as on my laptop using the same passoword. But everytime I try to log in at my laptop I get the information that either my username or passoword is in...
  • Peter
  • Spotify Legend
  • 2044 Views
  • 5 replies
  • 0 likes
  • Login
  • 2044 Views
  • 5 replies
  • 0 likes

New email address but it says theres already an account under it

So I've just upgraded my account to a family account and was planning on putting my little sister on there however she didn't have an email address or anything so we made her a Gmail account. Once we made the Gmail account we went to create a Spotify...

  • Newbie
  •   So I've just upgraded my account to a family account and was planning on putting my little sister on there however she didn't have an email address or anything so we made her a Gmail account....
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Account got hack, it changed my email and password. I can only,login throught facebook

PlanPremiumCountryHKDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account got hacked and he changed to another email and a password which i dont know. I can now only login through Facebook, how can I ch...

  • Casual Listener
  • Plan Premium Country HK Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My account got hacked and he changed to another...
  • Maxim
  • Spotify Star
  • 994 Views
  • 1 replies
  • 1 likes
  • Account
  • 994 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't login in offline mode, already uninstalled/reinstalled app, workaround not working

PlanPremium CountryU.S.A. DeviceiPhone 7 My Question or Issue I was logged out of Spotify on my iPhone 7 and now can't log in because I was in offline mode before I was logged out. Other Community posts about this have recommended deleting my passwor...

  • Newbie
  •   Plan Premium   Country U.S.A.   Device iPhone 7     My Question or Issue  I was logged out of Spotify on my iPhone 7 and now can't log in because I was in ...
  • Guido
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 281 Views
  • 1 replies
  • 0 likes

Suspicious account activity

Recently I'm seeing unfamiliar account activity and a whole bunch of playlists are added which are not mine. Could some Spotify employee check logins from which locations for my account? (I already removed all connected devices and extensions and cha...

  • Casual Listener
  • Recently I'm seeing unfamiliar account activity and a whole bunch of playlists are added which are not mine. Could some Spotify employee check logins from which locations for my account?   (I ...
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
  • 463 Views
  • 1 replies
  • 0 likes

Unlink Spotify account from PS4

So I'm trying to link my Spotify account on my PlayStation, but my ex roommate linked her Spotify account on it a long time ago. Now when I try to link my account I am promted with a pop up saying "Spotify Account already linked Switch to the Playsta...

  • Casual Listener
  • So I'm trying to link my Spotify account on my PlayStation, but my ex roommate linked her Spotify account on it a long time ago. Now when I try to link my account I am promted with a pop up saying "S...
  • Jose_M
  • Spotify Star
  • 100741 Views
  • 6 replies
  • 14 likes
  • Account
    Security
  • 100741 Views
  • 6 replies
  • 14 likes

Superuser Contribution Security Breach.

Hello. I am from Argentina, and the 6th of January i had my account breached. From France. I had a single e-mail in french, not even in MY language. I figured it out today, by trying to log in by mobile. They changed me to a family plan (that i alrea...

  • Newbie
  • Hello. I am from Argentina, and the 6th of January i had my account breached. From France. I had a single e-mail in french, not even in MY language. I figured it out today, by trying to log in by mob...
  • Daisy
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
  • 307 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me cobraron $99 pesos para verificar fondos

Desde el 5 de Enero me cobraron eso pata verificar si tenía fondos, CANCELÉ el servicio y me dijeron que en unos días me lo regresan ¿Cuanto tarda? PlanFree/PremiumCountry MéxicoDeviceMoto G5 plusOperating System(iOS 10, Android Oreo, Windows 10,etc....

  • Casual Listener
  • Desde el 5 de Enero me cobraron eso pata verificar si tenía fondos, CANCELÉ el servicio y me dijeron que en unos días me lo regresan ¿Cuanto tarda?  Plan Free/Premium Country  México D...
  • Peter
  • Spotify Legend
  • 628 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 628 Views
  • 3 replies
  • 0 likes

Friend can't find me on spotify

PlanFreeCountry BelgiumDeviceAny laptopOperating SystemWindows 10 My Question or IssueI'm currently exploring Spotify, I'm making playlist to share amongs my wife, but at some point it stopped being possible to find my profile/account anymore on spot...

  • Casual Listener
  • Plan Free Country  Belgium Device Any laptop Operating System Windows 10   My Question or Issue I'm currently exploring Spotify, I'm making playlist to share amongs my wife, but a...
  • y-2jlyl8w_f8j
  • Casual Listener
  • 1097 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 1097 Views
  • 4 replies
  • 0 likes

Email Problems!!

PlanFreeCountryAustraliaDeviceiPhone 7+Operating SystemiOS 12.1.2 My Question or IssueI've been logged out of my Spotify account on my laptop and phone and I am not able to get back in. I have tried to reset my password multiple times by using my ema...

  • Casual Listener
  •   Plan Free Country Australia Device iPhone 7+ Operating System iOS 12.1.2   My Question or Issue I've been logged out of my Spotify account on my laptop and phone and I am not a...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Login
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription disappeared

PlanPremiumCountry PortugalDeviceGalaxy s8Operating SystemAndroid My Question or Issue On 12th of december i bought a 0.99€ 3 month premium account and today out of nowhere my app closed and my premium disappeared remaining with my recently played an...

  • Casual Listener
  • Plan Premium Country  Portugal Device Galaxy s8 Operating System Android   My Question or Issue   On 12th of december i bought a 0.99€ 3 month premium account and today out ...
  • Peter
  • Spotify Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 322 Views
  • 3 replies
  • 0 likes

Changing family plans

Why the holy **bleep** can't I change family plans more than once a year? I used to be in a plan with my brother and sister in law, who lived with me, and it was their plan. They got divorced and then I had to move, my parents invited me to their pla...

  • Newbie
  • Why the holy **bleep** can't I change family plans more than once a year? I used to be in a plan with my brother and sister in law, who lived with me, and it was their plan. They got divorced and the...
  • Maxim
  • Spotify Star
  • 1809 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 1809 Views
  • 1 replies
  • 1 likes

Public playlist does not appear on profile

I'm a premium user, I have this issue on all devices. The playlist: https://open.spotify.com/user/1225139427/playlist/4sIcdcAIcqpahuQ0Nf1t1Q?si=hQ77LdQ-TliYcftNeOflqw As the only playlist I have that actually has followers I'd love if it was displaye...

  • Newbie
  • ...bsp; As the only playlist I have that actually has followers I'd love if it was displayed on my profile but for some reason it's not despite being listed as public
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

cancele mi suscripcion pero igual hoy me descontaron

El 30 de diciembre realice la cancelación de mi cuenta premium y el 4 de enero me devolvio los 5.99 $ pero hoy me informa que volví a descontar los 5.99 $

  • Newbie
  • El 30 de diciembre realice  la cancelación de mi cuenta premium y el 4 de enero me devolvio los 5.99 $ pero hoy me informa que volví a descontar los 5.99 $ 
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Não consigo alterar CEP

Boa noite,Eu estava participando de um plano familiar, recebi um e-mail para confirmar p CEP, porém esqueci de fazer e fui removido do plano. Mas agora estou tentando ver qual CEP esta registrado na minha conta e em nenhum campo das configurações é p...

  • Casual Listener
  • Boa noite, Eu estava participando de um plano familiar, recebi um e-mail para confirmar p CEP, porém esqueci de fazer e fui removido do plano. Mas agora estou tentando ver qual CEP esta registrado n...
  • Bittencourt
  • Spotify Star
  • 412 Views
  • 3 replies
  • 0 likes
  • Account
  • 412 Views
  • 3 replies
  • 0 likes