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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89315 Views

9 replies

2 likes

Account
Login
  • 89315 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760710 Views

18 replies

29 likes

  • 760710 Views
  • 18 replies
  • 29 likes

Superuser Contribution I cann't choose artists with Spotify premium

PlanPremiumCountryGermany DeviceiPhone 7, MacOperating SystemiOS, MacOS My Question or IssueWith spotify free I could choose my favorite artists after account creation. Afterwards I'll got my first Mixtape with songs from my favs. But after switching...

Casual Listener

  Plan Premium Country Germany   Device iPhone 7, Mac Operating System iOS, MacOS   My Question or Issue With spotify free I could choose my favorite artists after account ...

Peter

Spotify Legend

2036 Views

7 replies

0 likes

Premium
  • 2036 Views
  • 7 replies
  • 0 likes

Superuser Contribution Leaked Accounts

PlanPremiumCountryAustraliaDeviceiPhone 6Operating SystemiOS 12.01 My Question or IssueFound a whole thread with over 500 accounts that have leaked Spotify accounts and their respected passwords. INCLUDING MY OWN ACCOUNT WHICH I HAD TO GO AND RESET P...

Casual Listener

Plan Premium Country Australia Device iPhone 6 Operating System iOS 12.01   My Question or Issue Found a whole thread with over 500 accounts that have leaked Spotify accounts and their...

Peter

Spotify Legend

11094 Views

4 replies

4 likes

Account
Login
Premium
Security
  • 11094 Views
  • 4 replies
  • 4 likes

Spotify is not opening on my computer for NO REASON AT ALL

It was working fine yesterday. I've logged in and out. I've reinstalled it. I can open it on the web. It won't open on my computer. I've emailed for help but no ones's bothered to reply. Argh. Anyone got any ideas?!

Casual Listener

It was working fine yesterday. I've logged in and out. I've reinstalled it. I can open it on the web. It won't open on my computer. I've emailed for help but no ones's bothered to reply. Argh. Anyone...

hicksspotify

Casual Listener

1369 Views

3 replies

1 likes

Account
  • 1369 Views
  • 3 replies
  • 1 likes

Recently Played Artists not updating for me but is updating for some of my friends

PlanPremiumCountryUSADeviceiPhone 7 and Dell XPS 13Operating Systemmost recent iOS and Windows 10My Question or IssueI have Premium and have tried playing songs on the Windows 10 app and the iOS app, but my Recently Played Artists has not updated sin...

Newbie

Plan Premium Country USA Device iPhone 7 and Dell XPS 13 Operating System most recent iOS and Windows 10 My Question or Issue I have Premium and have tried playing songs on the Windows 10 ap...

leviE

Composer

1242 Views

1 replies

2 likes

Account
Other
Premium
  • 1242 Views
  • 1 replies
  • 2 likes

Does Private Session Keep Songs and Artists From All Recommendations and Playlists

PlanPremiumCountryUSDeviceNote 9Operating SystemAndroid Pie My Question or Issue I've searched this, but come up with different results. I listen to a few playlists during certain times of day that I would never listen to any other time. Like studyin...

Gig Goer

Plan Premium Country US Device Note 9 Operating System Android Pie    My Question or Issue   I've searched this, but come up with different results. I listen to a few playli...

leviE

Composer

521 Views

1 replies

0 likes

Account
Other
  • 521 Views
  • 1 replies
  • 0 likes

[Account] Someone using my account? (after changed pw and logged out devices)

I have a family mebership, but somehow on my personal account I am seeing artists and songs in my Recently Played that I did not play. Also, when I am listening to music it often pauses for no reason I can tell, almost like someone is trying to use t...

Casual Listener

I have a family mebership, but somehow on my personal account I am seeing artists and songs in my Recently Played that I did not play. Also, when I am listening to music it often pauses for no reason...

xoxosmo

Casual Listener

952 Views

2 replies

0 likes

Account
Other
Security
  • 952 Views
  • 2 replies
  • 0 likes

Can't Login

PlanPremiumCountryUnited States EmpirePCOperating SystemWindows 10 My Question or IssueI reset Windows 10 and reformatted the Hard Drive for my new gaming-build. I'm trying to reinstall the Spotify app but it keep s throwing up errors. I even diabled...

Newbie

Plan Premium Country United States Empire PC Operating System Windows 10   My Question or Issue I reset Windows 10 and reformatted the Hard Drive for my new gaming-build. I'm trying to ...

leviE

Composer

617 Views

1 replies

0 likes

Account
Login
Premium
  • 617 Views
  • 1 replies
  • 0 likes

Solved!! Someone is borrowing my account illegally...

PlanPremiumCountryDenmarkDeviceiPhone and HP laptopOperating SystemN/A My Question or IssueWhen I logged on to my account today, I figured someone called “daddy” is using my account. This person has even found a playlist named “Can I borrow your acco...

Newbie

Plan Premium Country Denmark Device iPhone and HP laptop Operating System N/A   My Question or Issue When I logged on to my account today, I figured someone called “daddy” is using my ...

Jᴀᴄᴋ

Roadie

1844 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 1844 Views
  • 1 replies
  • 0 likes

Old account vanished but I'm still paying

PlanPremiumCountryCanada DeviceiPhone 7 My Question or Issue:I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset the password but it says my email is not associated with an account. I try my on...

Newbie

Plan Premium Country Canada   Device iPhone 7   My Question or Issue: I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset t...

Bittencourt

Spotify Star

521 Views

1 replies

0 likes

Account
Subscription
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me puedo logear en mi dispositivo android. REALMENTE MOLESTO.

Plan: PremiumCountry: MéxicoDevice: Sony Xperia XOperating System: Android Oreo My Question or IssueSe actualizó la app, hizo logout de la app y cuando quiero entrar no me permite porque la app estaba en modo offline. Lo peor de todo es la respuesta ...

Casual Listener

Plan: Premium Country: México Device: Sony Xperia X Operating System: Android Oreo   My Question or Issue Se actualizó la app, hizo logout de la app y cuando quiero ent...

luigifer_29

Casual Listener

962 Views

2 replies

0 likes

Login
Premium
  • 962 Views
  • 2 replies
  • 0 likes

Superuser Contribution account disabled

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?

Casual Listener

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?...

Guido

Spotify Legend

761 Views

3 replies

0 likes

Account
  • 761 Views
  • 3 replies
  • 0 likes

Can't delete account after looking at other thread

PlanPremiumCountryIndonesiaDeviceOperating SystemAndroid & web My Question or IssueI originally sign up with my Facebook account, but now i want to unlink my Spotify with Facebook. I have asked and been replied that it is impossible to do that if i s...

Visitor

Plan Premium Country Indonesia Device Operating System Android & web   My Question or Issue I originally sign up with my Facebook account, but now i want to unlink my Spotify with F...

Billy-J

Spotify Star

540 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 540 Views
  • 1 replies
  • 0 likes

Got charged twice on both transactions for premium. Need help pls!

PlanPremiumCountryCanadaDeviceLaptopOperating SystemWindows 10 My Question or IssueI used my credit card on two different accounts to get premium and both were charged twice. First time this has happened so and didn't really know where to get help so...

Newbie

Plan Premium Country Canada Device Laptop Operating System Windows 10   My Question or Issue I used my credit card on two different accounts to get premium and both were charged twice....

Nico

Community Legend

484 Views

1 replies

0 likes

Account
Premium
Subscription
  • 484 Views
  • 1 replies
  • 0 likes

mobile data usage

Hello!If you know then let me know the answer, thanks.Do i use my mobile data if i am listening dowloaded songs and my wifi off and mobile data on?

Newbie

Hello! If you know then let me know the answer, thanks. Do i use my mobile data if i am listening dowloaded songs and my wifi off and mobile data on?

Nico

Community Legend

498 Views

1 replies

0 likes

Other
Premium
  • 498 Views
  • 1 replies
  • 0 likes

Rid hacked account of bad music

My premium account was hacked in Jan 2019 by someone who loved Turkish music. Despite deleting all the playlists and songs in daily playlists it's STILL including this terrible music in weekly playlist suggestions 4 MONTHS later. I play Spotify all d...

Casual Listener

My premium account was hacked in Jan 2019 by someone who loved Turkish music. Despite deleting all the playlists and songs in daily playlists it's STILL including this terrible music in weekly playli...

Billy-J

Spotify Star

850 Views

1 replies

0 likes

Account
Premium
  • 850 Views
  • 1 replies
  • 0 likes

Solved!! My account has been changed.

I have not changed my email address. Please change back with Premium. Email. *snip*PlanPremiumCountryThailandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have not changed my email address. Please change back with Premium. ...

Casual Listener

I have not changed my email address. Please change back with Premium. Email. *snip* Plan Premium Country Thailand Device Samsung Galaxy 9 Operating System Android Oreo   My Questi...

Luan

Spotify Star

1445 Views

5 replies

0 likes

Account
  • 1445 Views
  • 5 replies
  • 0 likes

Solved!! My username changed

I've temporarily closed my facebook that sync with Spotify, after that my account username changed to be "21mnkj47nobfwcqj4tc7ueebq". I cannot disconnect my facebook account to change it. I've tried to sign-out then sign-in but it seems not to work a...

Newbie

I've temporarily closed my facebook that sync with Spotify, after that my account username changed to be "21mnkj47nobfwcqj4tc7ueebq". I cannot disconnect my facebook account to ch...

Luan

Spotify Star

896 Views

1 replies

0 likes

Account
  • 896 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Promotion

PlanPremiumCountryCanada My Question or IssueI recently activated my Spotify premium after previously using the Free trial months prior (were talking 4-5 months minimum) and have been on the standard app - Since Subscribing back to premium to benefit...

Casual Listener

  Plan Premium Country Canada     My Question or Issue I recently activated my Spotify premium after previously using the Free trial months prior (were talking 4-5 months minim...

Jᴀᴄᴋ

Roadie

1353 Views

3 replies

0 likes

Free
Premium
Subscription
  • 1353 Views
  • 3 replies
  • 0 likes

Solved!! Se borró el contenido de mi cuenta

DeviceiPhone 7. Operating SystemiOS 12.2 My Question or Issuese me borro todo el contenido de la cuenta... el día de ayer estaba escuchando música vía bluetooth con el auto y automáticamente saltaban los temas que escuchaba a temas musicales que desc...

Newbie

    Device iPhone 7.    Operating System iOS 12.2   My Question or Issue se me borro todo el contenido de la cuenta... el día de ayer estaba escuchando música vía bl...

Luan

Spotify Star

2382 Views

1 replies

0 likes

Account
  • 2382 Views
  • 1 replies
  • 0 likes

Solved!! Account linked to facebook account which now has a different email address so cant login

Hi there, I signed up with facebook using a university email address. I since changed my facebook email address and now I cant access my spotify account anymore. How can I recover access to this account? I cant change facebook back to the old email b...

Newbie

Hi there, I signed up with facebook using a university email address. I since changed my facebook email address and now I cant access my spotify account anymore. How can I recover access to this...

Luan

Spotify Star

600 Views

1 replies

0 likes

Account
  • 600 Views
  • 1 replies
  • 0 likes