Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415008 Views
  • 965 replies
  • 108 likes
  • Account
  • 415008 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181661 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181661 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102173 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102173 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify support cancelled my subscription and blocked my account

Plan - FamilyFree/Premium - PremiumCountry - Turkey My Question or Issue Today I decided to contact support as I was not able to understand why there were polish songs in my weekly discovery playlists. I signed in to my Spotify account in Spotify web...

  • Visitor
  • Plan - Family Free/Premium - Premium Country - Turkey    My Question or Issue   Today I decided to contact support as I was not able to understand why there were polish songs in ...
  • Teppka
  • Casual Listener
  • 1137 Views
  • 8 replies
  • 0 likes
  • Account
  • 1137 Views
  • 8 replies
  • 0 likes

Saved songs disappeared

Hi everyone,Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is gone.I like to store music by pressing save without putting them in ...

  • Newbie
  •     Hi everyone, Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! About Analytics of my playlist

PlanPremiumCountryJapan DeviceWindows pc, Xperia z5 premiumOperating SystemWindows10 Android7.1.1 My Question or Issue I'd like to check the trends of people following their playlists and the variation values ​​of followers. But I do not know how to ...

  • Music Fan
  • Plan Premium Country Japan  Device Windows pc, Xperia z5 premium Operating System Windows10 Android7.1.1   My Question or Issue  I'd like to check the trends of people follow...
  • Maxim
  • Spotify Star
  • 3954 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 3954 Views
  • 2 replies
  • 0 likes

My account was hacked for a few months. Now all suggested songs arent mine.

My account was hacked by a French dude for a few months now all of my playlists and suggested songs, release radar etc are majority French stuff. Any way to get around this?

  • Newbie
  •   My account was hacked by a French dude for a few months now all of my playlists and suggested songs, release radar etc are majority French stuff. Any way to get around this?  
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Year in music (2018 wrapped)

Hello Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it loaded it was just empty. Is it something with my account? ...

  • Regular
  • Hello   Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it...
  • Billy-J
  • Spotify Star
  • 564 Views
  • 3 replies
  • 0 likes
  • Other
  • 564 Views
  • 3 replies
  • 0 likes

Someone is Hacking Me!!!!!!!!!!!

PlanPremium Student Country USA DeviceSamsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch My Question or Issue Someone is logging into my account and stopping my music to play some weird/creepy stuff i would like to change my account but i...

  • Newbie
  •   Plan Premium Student   Country  USA   Device Samsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch   My Question or Issue  Someone is logging into ...
  • user-removed
  • Not applicable
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Unlimited
  • 239 Views
  • 1 replies
  • 0 likes

Cannot link my facebook to spotify

PlanPremiumCountryThe NetherlandsDevice(Desktop/Oneplus 6)Operating System(Android, Windows 10) My Question or IssueI have a spotify premium account 115136601 (username). I want this account to be linked with my facebook, so when I login with faceboo...

  • Visitor
  • Plan Premium Country The Netherlands Device (Desktop/Oneplus 6) Operating System (Android, Windows 10)   My Question or Issue I have a spotify premium account 115136601 (username)...
  • OneByBoo
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 299 Views
  • 1 replies
  • 0 likes

Can't link account to Facebook

I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?

  • Casual Listener
  • I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?
  • OneByBoo
  • Roadie
  • 263 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 263 Views
  • 3 replies
  • 0 likes

Solved!! Spammails (Passwordreset)

Dear Community, do you guys have any idea why I get spammed with e-mails to reset my password right now? I got 9 e-mails in the last 40 minutes, even tho I just reset my password (not by clicking any links in the e-mails tho) and when I got back in i...

  • Casual Listener
  • Dear Community,   do you guys have any idea why I get spammed with e-mails to reset my password right now? I got 9 e-mails in the last 40 minutes, even tho I just reset my password (not by cli...
  • Sebasty
  • Community Legend
  • 9183 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 9183 Views
  • 5 replies
  • 0 likes

Can't access account

Plan Premium Country Canada Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there, I have two accounts, I'm using an old account right now because it was the only one I could access. I have a Premium a...

  • Newbie
  •   Plan Premium Country Canada   Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi there, I have...
  • Maxim
  • Spotify Star
  • 392 Views
  • 1 replies
  • 1 likes
  • Account
  • 392 Views
  • 1 replies
  • 1 likes

Ranodm device in Spotify Connect

when I open Spotify there is always this random song playing that stops me from playing what I want to play. it says it is playing form some web player on chrome. but it's not my device. I tried logging out of all devices and changing my password but...

  • Casual Listener
  • when I open Spotify there is always this random song playing that stops me from playing what I want to play. it says it is playing form some web player on chrome. but it's not my device. I tried logg...
  • dmoney23
  • Regular
  • 261 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Security
  • 261 Views
  • 5 replies
  • 0 likes

Can't log into my other account with premium,

Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no longer is active. Hulu still says I need to subscr...

  • Visitor
  • Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Cannot reset password on one of two accounts

PlanPremiumCountry PortugalDeviceiPhone 7, iPad and PCOperating System(Latest IOS and Windows My Question or Issue I currently have two accounts on Spotify. One free, which I'm using now to open this topic and a Premium in a Spotify Family Plan. The ...

  • Casual Listener
  • Plan Premium Country  Portugal Device iPhone 7, iPad and PC Operating System (Latest IOS and Windows 😎   My Question or Issue  I currently have two accounts on Spotify. One ...
  • Jose_M
  • Spotify Star
  • 542 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 542 Views
  • 4 replies
  • 0 likes

Setting up a Spotify Artist Profile

So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for the artist profile which I couldn't provide but I am not abl...

  • Casual Listener
  •   So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for t...
  • Maxim
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent activity not updating

PlanPremiumCountryHungary Operating SystemAndroid Nougat, Windows 7 My Question or Issue Since the past two weeks my recent activity became empty on all devices, both of which say: "No recent activity. Check out some new music now." (I listen to musi...

  • Visitor
  •   Plan Premium Country Hungary   Operating System Android Nougat, Windows 7   My Question or Issue  Since the past two weeks my recent activity became empty on all devic...
  • Peter
  • Spotify Legend
  • 1916 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1916 Views
  • 5 replies
  • 2 likes

Solved!! Eligibility 3 months for $0.99

Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 offer for the Premium service? I understand I had Pr...

  • Casual Listener
  • Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 o...
  • waldo621
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 487 Views
  • 2 replies
  • 0 likes

Unable to reset my son's new spotify account

PlanPremiumAustralia I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitation and attempting to reset the password does not seem to work at all (I ...

  • Newbie
  • Plan Premium Australia     I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitati...
  • Maxim
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 582 Views
  • 1 replies
  • 0 likes

My account was hacked

PlanPremiumCountryBrazil DeviceDesktopOperating SystemWindows 8 My account was hacked. I discovered this because the player was changing the songs by itself and playing on another device. So I disconnected all the devices and changed my password.Ok, ...

  • Casual Listener
  • Plan Premium Country Brazil  Device Desktop Operating System Windows 8   My account was hacked. I discovered this because the player was changing the songs by itself and playing on...
  • mariustholen
  • Music Fan
  • 303 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 303 Views
  • 2 replies
  • 0 likes

Username Rabdom Letters/Numbers

PlanPremiumCountryUS DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or Issue When viewing my playlists it shows my username (MxxTrash) for a second and then it switches to numbers and letters. In my account, it says those numbers a...

  • Newbie
  • Plan Premium Country US  Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue  When viewing my playlists it shows my username (MxxTrash) for a seco...
  • Luke
  • Spotify Star
  • 274 Views
  • 1 replies
  • 2 likes
  • Account
  • 274 Views
  • 1 replies
  • 2 likes

Missing artists albums

FamilyFree/PremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue A Pale Horse Named Death are missing their first two albums. I had them downloaded on spotify and now that is gone also. When I go to artist page thry only ...

  • Newbie
  • Family Free/Premium Country  USA Device Samsung Galaxy Operating System Android    My Question or Issue  A Pale Horse Named Death are missing their first two albums.&nbs...
  • OneByBoo
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes