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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394503 Views
  • 941 replies
  • 107 likes
  • Account
  • 394503 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170042 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170042 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98652 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98652 Views
  • 68 replies
  • 10 likes

Can't log in with the facebookapp premium

Hello, Since one month I can't log in on my premiumaccount. I already tried every thing what seems logical. So if someone knows a solution, please let me know. Annabelle

  • Newbie
  • Hello,   Since one month I can't log in on my premiumaccount. I already tried every thing what seems logical. So if someone knows a solution, please let me know.   Annabelle  
  • Luke
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Can't log in: Error-408

I created my Spotify account linked with my Facebook. Somewhat it worked (I'm currently in Vietnam) and I downloaded the app on MacOSX, I've been using it over a month until just now I can't log in? Help?

  • Newbie
  • I created my Spotify account linked with my Facebook. Somewhat it worked (I'm currently in Vietnam) and I downloaded the app on MacOSX, I've been using it over a month until just now I can't log in? ...
  • Luke
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Security
  • 320 Views
  • 1 replies
  • 0 likes

Payment failing then error recovering my playlist

Hi When I try to recover deleted playlist I always get the error "Si e verificato un errore durante il recupero della playlist eliminata. Riprova piu tardi." (Note: accents on vocals from original message removed because your site doesn't accept them...

  • Newbie
  • Hi   When I try to recover deleted playlist I always get the error "Si e verificato un errore durante il recupero della playlist eliminata. Riprova piu tardi."  (Note: accents on vocals ...
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Nao consigo adicionar Premium Familiar

Mandei o convite e meu cunhado nao consegue ser aceito, sendo que o endereco e o mesmo. Da o seguinte erro 3 - Opa, algo deu errado. Tente de novo O que devo fazer

  • Newbie
  • Mandei o convite e meu cunhado nao consegue ser aceito, sendo que o endereco e o mesmo. Da o seguinte erro 3 - Opa, algo deu errado. Tente de novo O que devo fazer
  • Luke
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Change spotify artist profile name with Landr

Hi, I've created on Spotify my artist profile by Landr but I realised that my artist name was wrong. I probably had a mistake when I filled the fields regarding artist name. So I would ask you If there is a way to restore the artist profile. Will the...

  • Casual Listener
  • Hi, I've created on Spotify my artist profile by Landr but I realised that my artist name was wrong. I probably  had a mistake when I filled the fields regarding artist name. So I would ask you ...
  • Marmod
  • Casual Listener
  • 5149 Views
  • 2 replies
  • 0 likes
  • Account
  • 5149 Views
  • 2 replies
  • 0 likes

Passwordless Account

PlanPremiumCountry USDeviceSamsung Galaxy 7Operating SystemWindows 10 My Question or Issue:Ive been using a spotify account that was created through a Facebook that was deleted at least a year ago. Somehow, i'v been able to continue using this accoun...

  • Casual Listener
  • Plan Premium Country  US Device Samsung Galaxy 7 Operating System Windows 10   My Question or Issue: Ive been using a spotify account that was created through a Facebook that wa...
  • Artist_kinzie
  • Casual Listener
  • 640 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 640 Views
  • 4 replies
  • 0 likes

Spotify isn't letting me log in to my account saying I'm abroad even tho I've never left my country

PlanFreeCountry Jordan Device Huawei gr5 2017Operating System( Android Oreo) My Question or Issue Spotify won't let me login saying that I'm abroad even tho I've never left my country and when I go to the account settings it says i live in the UK & i...

  • Casual Listener
  • Plan Free Country  Jordan  Device  Huawei gr5 2017 Operating System ( Android Oreo)   My Question or Issue  Spotify won't let me login saying that I'm abroad e...
  • Jose_M
  • Spotify Star
  • 550 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 550 Views
  • 1 replies
  • 1 likes

Payment method

PlanPremiumCountryBrasil DeviceMoto G5S plusOperating SystemAndroid My Question or IssueEu já paguei o Spotify, e ainda assim fala para eu adicionar uma nova forma de pagamento, vou ter que pagar duas vezes?

  • Regular
  • Plan Premium Country Brasil   Device Moto G5S plus Operating System Android    My Question or Issue Eu já paguei o Spotify, e ainda assim fala para eu adicionar uma nova for...
  • Hyunjae031211
  • Regular
  • 398 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 398 Views
  • 5 replies
  • 0 likes

Not receiving password reset

Had to set up a free account to even post this message. HELP!!!PlanPremium FamilyCountry United States DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueI've purchased a new device. I'm logged out of my account. I can't log in....

  • Visitor
  •  Had to set up a free account to even post this message.  HELP!!! Plan Premium Family Country  United States  Device Samsung Galaxy S8 Operating System Android 8.0.0 ...
  • user-removed
  • Not applicable
  • 323 Views
  • 2 replies
  • 0 likes
  • Login
  • 323 Views
  • 2 replies
  • 0 likes

My Spotify Wrapped doesn't work

No matter what device or browser I use, my Wrapped just says Spotify doesn't have enough data to make one for me. However, that surely can't be the case, because the email with the link to go see it says I've listened to 4,000 songs this year. I've g...

  • Newbie
  • No matter what device or browser I use, my Wrapped just says Spotify doesn't have enough data to make one for me. However, that surely can't be the case, because the email with the link to go see it ...
  • Jose_M
  • Spotify Star
  • 6536 Views
  • 1 replies
  • 4 likes
  • Other
    Premium
  • 6536 Views
  • 1 replies
  • 4 likes

Can't add playlist to my artist account

Here's the process: Created a playlist on my user accountGone to my artist account ad clicked 'Add a playlist'Selected the playlist to addClicked 'Save'A green message showed up: "Success!" ... The playlist didn't get added. How to fix it? Thank you,...

  • Casual Listener
  • Here's the process:   Created a playlist on my user account Gone to my artist account ad clicked 'Add a playlist' Selected the playlist to add Clicked 'Save' A green message showed up: "S...
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
  • 429 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artist Acoount with programmed release

Hi,i uploaded my first single to spotify via FreshTunes.com, now i'm trying to acces to claim the artist page, but it still doesn't appearing.Will it be accesible before the release?I programmed the release in 3 weeks, as i want to have the chance to...

  • Casual Listener
  • Hi, i uploaded my first single to spotify via FreshTunes.com, now i'm trying to acces to claim the artist page, but it still doesn't appearing. Will it be accesible before the release? I programme...
  • Peter
  • Spotify Legend
  • 619 Views
  • 8 replies
  • 0 likes
  • Other
  • 619 Views
  • 8 replies
  • 0 likes

Songkick and Spotify Accounts Not Linking Up

My Songkick tourbox account for my band LestWeForget (Songkick URL: https://www.songkick.com/artists/9755224-lestweforget) is failing to link up with the band's Spotify profile (spotify:artist:6KPIJI6cEqz1R9vbicZRGk) despite the connection appearing ...

  • Newbie
  • My Songkick tourbox account for my band LestWeForget (Songkick URL: https://www.songkick.com/artists/9755224-lestweforget) is failing to link up with the band's Spotify profile (spotify:artist:6...
  • OneByBoo
  • Roadie
  • 2514 Views
  • 1 replies
  • 0 likes
  • Account
  • 2514 Views
  • 1 replies
  • 0 likes

Giving my Premium Spotify to different country

PlanPremium Country Philippines DeviceHuawei Operating System AndroidMy Question or Issue Is it ok to Give my Premium Spotify to different country?

  • Newbie
  • Plan Premium  Country  Philippines  Device Huawei  Operating System  Android My Question or Issue  Is it ok to Give my Premium Spotify to different country?&nbs...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 187 Views
  • 1 replies
  • 0 likes

Can't Login

PlanFree DeviceSamsung Galaxy 5My Question or Issue2 days ago I was logged out of my Spotify account on my phone and laptop. I tried to log back in and it said that it was incorrect so I went to reset my password and checked my email to change it but...

  • Newbie
  • Plan Free   Device Samsung Galaxy 5 My Question or Issue 2 days ago I was logged out of my Spotify account on my phone and laptop. I tried to log back in and it said that it was incorrect ...
  • Mantisentil
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Login
  • 288 Views
  • 1 replies
  • 0 likes

family member account hacked / password changed

PlanPremiumCountryUSA My Question or IssueA family member's Spotify account under my premium account was hacked and the email changed so they can't do anything except send a help request to Spotify. Under my main premium account page I can see the ne...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue A family member's Spotify account under my premium account was hacked and the email changed so they can't do anything except send a help req...
  • Billy-J
  • Spotify Star
  • 1119 Views
  • 3 replies
  • 0 likes
  • Account
  • 1119 Views
  • 3 replies
  • 0 likes

Error 101

PlanFreeCountry United StatesDevicePCOperating SystemWindows 10 My Question or Issue So originally my desktop app was offline even though I was on it less than an hour before. I soon after fixed that issue but Spotify logged me out, when i tried logg...

  • Newbie
  • ...(Error Code: 101). I checked my firewall settings and not only was spotify allowed but it was checked on both private and public settings. I have no idea what's wrong and would appreciate help.
  • OneByBoo
  • Roadie
  • 1120 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 1120 Views
  • 2 replies
  • 0 likes

Problems in changing the country on the profile

Hello!I am Italian and few months ago I moved in Denmark. I knew I had to change country on the porfile settings, but a part from Italy I couldn't choose another one (even though I was already in Denmark).Now, my spotify is blocked because the countr...

  • Newbie
  • Hello! I am Italian and few months ago I moved in Denmark. I knew I had to change country on the porfile settings, but a part from Italy I couldn't choose another one (even though I was already in D...
  • OneByBoo
  • Roadie
  • 292 Views
  • 1 replies
  • 1 likes
  • Account
  • 292 Views
  • 1 replies
  • 1 likes

I created my account without Facebook, but connected it for a short time. Can I get my username back

PlanFreeCountry GermanyDeviceMacbook ProOperating SystemMacOS Sierra 10.2.6 My Question or Issue I created my account without Facebook, so I always had a username. I linked my account with facebook once and disconnected my account from facebook a few...

  • Newbie
  • Plan Free Country  Germany Device Macbook Pro Operating System MacOS Sierra 10.2.6   My Question or Issue   I created my account without Facebook, so I always had a username...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my email address when don't know own password (FB login)

Hello, I want to change my email address (my address has been deleted) but I am using fb login (and don't know my password) and when you want to change your email address you must verify your password, even though you are already logged in. I can't r...

  • Newbie
  • Hello,   I want to change my email address (my address has been deleted) but I am using fb login (and don't know my password) and when you want to change your email address you must verify you...
  • arnavsareen123
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes