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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76314 Views

28 replies

0 likes

  • 76314 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94157 Views

9 replies

2 likes

Account
Login
  • 94157 Views
  • 9 replies
  • 2 likes

Solved!! My song is mapped to another artist need help creating artist profile

PlanFree/PremiumCountry: India My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am taken to a different artist with the same name Ibex. How can I create my uni...

Newbie

Plan Free/Premium Country: India     My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am take...

Maxim

Spotify Star

859 Views

1 replies

0 likes

Account
Free
  • 859 Views
  • 1 replies
  • 0 likes

Solved!! Can't sign in to account after deleting facebook

PlanPremiumCountry Netherlands My Question or Issue Good evening,I have looked trough the FAQ but there wasn't an answer to my special case. Here I go: I have created a spotify account trough Facebook around 2012, it used my facebook login credential...

Visitor

  Plan Premium Country  Netherlands     My Question or Issue   Good evening, I have looked trough the FAQ but there wasn't an answer to my special case.   He...

Jose_M

Spotify Star

1713 Views

7 replies

0 likes

Account
Login
Premium
  • 1713 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffle

Are you going to fix shuffle or what?

Casual Listener

Are you going to fix shuffle or what?

Katerina

Spotify Legend

750 Views

3 replies

0 likes

  • 750 Views
  • 3 replies
  • 0 likes

Someone using my account for fake plays?

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to my account settings and signed out of all devices,...

Casual Listener

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to...

d-o3zelp1c_4

Newbie

2331 Views

5 replies

3 likes

Account
Security
  • 2331 Views
  • 5 replies
  • 3 likes

Superuser Contribution Mi hanno scalato i soldi dalla postepay 2 volte senza rinnovo

Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma solo l'account di mio fratello si è rinnovato.Non h...

Visitor

Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma ...

Jemi

Spotify Legend

953 Views

1 replies

0 likes

Account
Premium
  • 953 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where'd this punk in my Artists list come from?

When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and shows it to me anyway? Is Spotify playing Google an...

Casual Listener

When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and ...

Jemi

Spotify Legend

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

strange samsung s4 connection while listening

Hello, A satisfied user since many years, i just noticed a "samsung s4" connecting twice while i was listening to music (win 10) laptop. It disconnected immediately I have only my phone devices in the "offline", and no samsung... None of my lists, fa...

Newbie

Hello,    A satisfied user since many years, i just noticed a "samsung s4" connecting twice while i was listening to music (win 10) laptop. It disconnected immediately   I have onl...

viktorskiski

Regular

453 Views

1 replies

0 likes

Account
Security
  • 453 Views
  • 1 replies
  • 0 likes

Spotify charges twice/month, every month. Help Articles do not help

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes... I have been charged on 04/03/19 and again on 28/03/19. I thought that this might have been this way because I delayed a paym...

Newbie

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes...   I have been charged on 04/03/19 and again on 28/03/19. I thought...

OneByBoo

Roadie

403 Views

1 replies

0 likes

Account
Premium
Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Captcha **bleep**

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I get the captcha all over again. Tried disabling adb...

Newbie

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I ...

OneByBoo

Roadie

648 Views

1 replies

0 likes

Account
  • 648 Views
  • 1 replies
  • 0 likes

could not verify my account

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling me I was moved to the free subscription beacause i...

Newbie

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling...

OneByBoo

Roadie

770 Views

1 replies

0 likes

Other
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding Hulu to Premium

PlanFree/PremiumCountry US DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have Premium and would like to add Hulu, but want to ensure that I don’t jeopardize restarting my account and losing existing playlists. H...

Newbie

Plan Free/Premium Country US   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   i have Premium and would like to add Hulu, but wa...

Guido

Spotify Legend

734 Views

3 replies

0 likes

Account
Premium
  • 734 Views
  • 3 replies
  • 0 likes

Superuser Contribution Privacy breach: Spotify passed on my details to a third party.

PlanFreeCountryAus DeviceSamsung S7 My Question or IssueHelloI recently started listening to podcasts on the app. I found one I liked and listened to two or three episodes. I subscribed to the podcast using the little heart icon at the top, all was f...

Regular

Plan Free Country Aus   Device Samsung S7   My Question or Issue Hello I recently started listening to podcasts on the app. I found one I liked and listened to two or three episod...

Zz37

Regular

1648 Views

11 replies

4 likes

Security
  • 1648 Views
  • 11 replies
  • 4 likes

Can't delete account or switch email address

Hello, I would like to change my email address associated with this profile.When I try to enter the new email address, a message saying this email is already linked to another profile pops up. When I try deleting the profile associated with that new ...

Newbie

Hello,   I would like to change my email address associated with this profile. When I try to enter the new email address, a message saying this email is already linked to another profile pops...

Billy-J

Spotify Star

543 Views

1 replies

0 likes

Account
  • 543 Views
  • 1 replies
  • 0 likes

Spotify Artist profile claim does not work via CDBaby

I constantly get this error message (see picture) when I want to claim my Spotify profile via CDBaby. I have already tried several browsers (Firefox, Chrome, Opera) and also another computer. I also tried the incognito mode of the browsers. I always ...

Casual Listener

I constantly get this error message (see picture) when I want to claim my Spotify profile via CDBaby.   I have already tried several browsers (Firefox, Chrome, Opera) and also another computer...

OneByBoo

Roadie

1785 Views

1 replies

0 likes

Account
  • 1785 Views
  • 1 replies
  • 0 likes

I cant log into my account due to the location being wrong.

I live on a island that is a UK overseas territory. The account is set to the UK however i am still getting the error message that it does not match the location set.

Newbie

I live on a island that is a UK overseas territory. The account is set to the UK however i am still getting the error message that it does not match the location set.

OneByBoo

Roadie

656 Views

1 replies

0 likes

Account
  • 656 Views
  • 1 replies
  • 0 likes

Tried to go premium

Hi there, OS: Android 9 on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services. However a few days later when using spotify again the app has reverted to the...

Newbie

Hi there,   OS: Android 9   on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services.   ...

OneByBoo

Roadie

418 Views

1 replies

0 likes

Account
Premium
  • 418 Views
  • 1 replies
  • 0 likes

Song on desktop won't download on phone

PlanPremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.1.4 My Question or IssueI have a song saved on my desktop "Bronco" by Canaan Smith. This song is greyed out on Spotify, so I moved the version from my local files into a playlist. However, th...

Casual Listener

Plan Premium Country USA   Device iPhone 7 Operating System iOS 12.1.4   My Question or Issue I have a song saved on my desktop "Bronco" by Canaan Smith.  This song is greye...

OneByBoo

Roadie

1160 Views

3 replies

0 likes

Premium
  • 1160 Views
  • 3 replies
  • 0 likes

Have not been able to login "email not associated with active account"

CountryUnited States My Question or IssueHello, on my original account under *snip*, I recieved this email:"HiTo protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new password to log back...

Newbie

  Country United States   My Question or Issue Hello, on my original account under *snip*, I recieved this email: "Hi To protect your Spotify account, we've reset your password due t...

Brunelicia

Community Legend

928 Views

1 replies

0 likes

Account
Login
  • 928 Views
  • 1 replies
  • 0 likes

Solved!! Login Linking Issue with PS4

I've had my Spotify account for months listening on my phone and laptop with no issues. My boyfriend bought a PS4 so I decided to create a Playstation account on it, and apon discovering PS4 has a spotify app downloaded it and linked my spotify accou...

Visitor

I've had my Spotify account for months listening on my phone and laptop with no issues. My boyfriend bought a PS4 so I decided to create a Playstation account on it, and apon discovering PS4 has a sp...

Jose_M

Spotify Star

12848 Views

3 replies

0 likes

Account
Login
Premium
  • 12848 Views
  • 3 replies
  • 0 likes

Spotify for Artist

Plan: basic (via facebook)FreeCountry = Canada Device(iPhone 8 +iMac)Operating System(iOS+ MacOS X) My Question or IssueGood morning, I have claimed my Spotify for artist page, but every time I tried to log in through my web browser, it then read "so...

Newbie

Plan: basic (via facebook) Free Country = Canada   Device (iPhone 8 +iMac) Operating System (iOS+ MacOS X)   My Question or Issue Good morning,    I have claimed my Sp...

Nico

Community Legend

601 Views

1 replies

0 likes

Account
Login
  • 601 Views
  • 1 replies
  • 0 likes