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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81354 Views

9 replies

2 likes

Account
Login
  • 81354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656184 Views

13 replies

4 likes

Account
  • 656184 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737162 Views

18 replies

29 likes

  • 737162 Views
  • 18 replies
  • 29 likes

Song not working on my PC, Laptop or iPhone. Please help!

It happend today. I was gonna listen to "lucky you" by eminem and it came up "Spotify can't play this right now. If you have the file on your computer you can import it."I have tried many diffrent solutions but noone has worked. I am a member of a fa...

Newbie

It happend today. I was gonna listen to "lucky you" by eminem and it came up "Spotify can't play this right now. If you have the file on your computer you can import it." I have tried many diff...

oburger04

Roadie

608 Views

1 replies

0 likes

Account
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Xuobbuhr

PlanPremiumCountryPolandDevice(Samsung Galaxy 6, PC)Operating System(Android, Windows 10,etc.) My Question or IssueSo basically I have the same problem as this user: https://community.spotify.com/t5/Accounts/Security-breach-someone-is-using-spotify-a...

Casual Listener

Plan Premium Country Poland Device (Samsung Galaxy 6, PC) Operating System (Android, Windows 10,etc.)   My Question or Issue So basically I have the same problem as this user: htt...

thinwhiteduke

Casual Listener

593 Views

3 replies

0 likes

Security
  • 593 Views
  • 3 replies
  • 0 likes

Superuser Contribution Impossible de lire un titre

PlanFreeCountry FranceDevice(Application bureau, Android MX6, Navigateur Web)Operating System(Windows 10, Android 7.1) My Question or IssueVoila depuis Mercredi il m'est impossible de de lancer un titre sans que celui ce skip et me disent à la fin de...

Newbie

Plan Free Country  France Device (Application bureau, Android MX6, Navigateur Web) Operating System (Windows 10, Android 7.1)   My Question or Issue Voila depuis Mercredi il m'est...

Katerina

Spotify Legend

2066 Views

1 replies

0 likes

Account
Free
  • 2066 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Get Premium" - When I got the Premium For Family plan

PlanPremium For FamilyCountryDKDeviceSony Xperia XZOperating SystemAndroidMy Question or Issue Hello, I am in the Premium For Family plan, but whenever I am heading over to a specific artist, and tries to shuffle the tracks, then it won't let me.The ...

Casual Listener

Plan Premium For Family Country DK Device Sony Xperia XZ Operating System Android My Question or Issue  Hello, I am in the Premium For Family plan, but whenever I am heading over to a s...

alexthedane98

Casual Listener

698 Views

6 replies

0 likes

Account
Subscription
  • 698 Views
  • 6 replies
  • 0 likes

disaster

i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.

Newbie

i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.  

Brunelicia

Community Legend

474 Views

1 replies

0 likes

Account
  • 474 Views
  • 1 replies
  • 0 likes

Alguém está ouvindo música pela minha conta

PlanPremiumCountryBrasil Device(iPhone 7 plus)Operating System(iOS 10) My Question or Issue Há alguns dias têm aparecido playlists que eu não segui, músicas que não adicionei, e músicas escutadas recentemente que nunca escutei. Uma é sempre recorrent...

Newbie

  Plan Premium Country Brasil   Device (iPhone 7 plus) Operating System (iOS 10)   My Question or Issue  Há alguns dias têm aparecido playlists que eu não segui, músic...

Brunelicia

Community Legend

1748 Views

1 replies

0 likes

Account
  • 1748 Views
  • 1 replies
  • 0 likes

Can't login web player

PlanFreeCountry GermanyDeviceLaptopOperating SystemWindows 10 My Question or Issue Hi, I'm writing this under a new username I had to create because I can't access my main account. (username: zoukoutloud)On 6th January I got email saying that Spotify...

Regular

Plan Free Country  Germany Device Laptop Operating System Windows 10   My Question or Issue  Hi,   I'm writing this under a new username I had to create because I...

sanamabeach

Regular

1023 Views

5 replies

0 likes

Free
Login
  • 1023 Views
  • 5 replies
  • 0 likes

Solved!! special presale code from spotify is incorrect

I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in Miami on May 11th. Can anyone help me figure out why the presale co...

Music Fan

    I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in ...

Brunelicia

Community Legend

2432 Views

1 replies

0 likes

Account
  • 2432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inicio de sesión en modo offline

Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a internet para volver a conectarte con Spotify" junto a la ...

Newbie

Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a interne...

Katerina

Spotify Legend

2984 Views

1 replies

0 likes

Login
  • 2984 Views
  • 1 replies
  • 0 likes

Download Limit

Hiya, Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can be downloaded at one time, and if you hit that limit and deleted, s...

Newbie

Hiya,    Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can b...

jsannn

Community Legend

2057 Views

1 replies

0 likes

Unlimited
  • 2057 Views
  • 1 replies
  • 0 likes

How do I change my artist header photo NOT profile photo?

Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Spotify makes their artist interface. On the regular ...

Newbie

Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Sp...

Maxim

Spotify Star

31051 Views

1 replies

3 likes

Account
  • 31051 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Spotify in Ukraine (Yet another attempt)

Okay, so let's do this again. I know this topic had been discussed here several times, but we must insist until it's finally done. Dear spotify, we really need your service here, and this is why. What do we have right now? - Thousands of people use S...

Regular

Okay, so let's do this again. I know this topic had been discussed here several times, but we must insist until it's finally done.   Dear spotify, we really need your service here, and this is...

MattSuda

Spotify Star

30902 Views

24 replies

204 likes

Other
  • 30902 Views
  • 24 replies
  • 204 likes

Forgot Spotify Email

I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it says my password is incorrect. I don't remember what...

Casual Listener

I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it s...

Billy-J

Spotify Star

1099 Views

3 replies

0 likes

Account
Login
  • 1099 Views
  • 3 replies
  • 0 likes

[Account] Change Username

Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist.How can I retrieve my playlists?Best regards

Visitor

Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist. ...

Billy-J

Spotify Star

644 Views

1 replies

0 likes

Account
  • 644 Views
  • 1 replies
  • 0 likes

Location other than Country

I see a lot of discussion here about changing your "country" location. That's easy - my issue is that I am getting adverts from other states - including government adverts from other state governments.I live in the Australian state of Victoria but i ...

Newbie

    I see a lot of discussion here about changing your "country" location. That's easy - my issue is that I am getting adverts from other states - including government adverts from other ...

osornios

Spotify Star

372 Views

1 replies

0 likes

Free
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! 2018 Spotify Wrapped Recap

PlanFamily PlanCountry USA My Question or Issue Is there a way to view the 2018 Wrapped recap? When I go to the spotifywrapped site and login, I only get the web client instead of the recap with the slides that show all my music stats from 2018. Mayb...

Newbie

Plan Family Plan Country   USA   My Question or Issue  Is there a way to view the 2018 Wrapped recap? When I go to the spotifywrapped site and login, I only get the web cli...

Maxim

Spotify Star

3402 Views

1 replies

0 likes

Account
Subscription
  • 3402 Views
  • 1 replies
  • 0 likes

Mysterious device connecting to my account

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't really appreciate that. I have forced sign outs, forgo...

Visitor

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't rea...

Maxim

Spotify Star

841 Views

3 replies

0 likes

Other
  • 841 Views
  • 3 replies
  • 0 likes

Solved!! Paying for old account -- Spotify won't refund

Have had a Premium subscription for two and a half years, and found out yesterday that an old account I had through Spotify that I tried to cancel and thought I had has been enrolled in auto-pay (also for a Premium subscription) and I've been paying ...

Casual Listener

Have had a Premium subscription for two and a half years, and found out yesterday that an old account I had through Spotify that I tried to cancel and thought I had has been enrolled in auto-pay (als...

pdurrance

Visitor

1935 Views

4 replies

0 likes

Account
Subscription
  • 1935 Views
  • 4 replies
  • 0 likes

Solved!! Spotify for Artist's stats not showing personal playlist with my songs?

PlanFreeCountry South AfricaDeviceComputerOperating SystemWindows 10 My Question or Issue Hello there! I seem to be having problems when I am viewing my stats in my Spotify for Artist's profile. I have released 2 songs, and 1 of them is featured on a...

Casual Listener

  Plan Free Country  South Africa Device Computer Operating System Windows 10   My Question or Issue  Hello there! I seem to be having problems when I am viewing my sta...

georgeranson

Composer

6969 Views

4 replies

0 likes

Account
  • 6969 Views
  • 4 replies
  • 0 likes

Superuser Contribution Separate Artist with Same Name

So i'm an artist but when i made my spotify account it was different but my artist name is different how do i find myself on the artist app?PlanPremiumCountry Device(iPhone Xs maxOperating System(iOS 12My Question or Issue

Casual Listener

So i'm an artist but when i made my spotify account it was different but my artist name is different how do i find myself on the artist app? Plan Premium Country   Device (iPhone Xs m...

Guido

Spotify Legend

486 Views

3 replies

0 likes

Account
  • 486 Views
  • 3 replies
  • 0 likes