Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201465 Views
  • 722 replies
  • 67 likes
  • Account
  • 201465 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103318 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103318 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55534 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55534 Views
  • 61 replies
  • 8 likes

I cant log in

PlanPremiumCountry ArgentinaDevice Samsung Galaxy J2 My Question or Issue Suddenly, my account was not logged. So I tried to log in but it says "You are on offline mode. Try connecting to Internet and then connect to Spotify". I updated my app but st...

  • Newbie
  • Plan Premium Country  Argentina Device   Samsung Galaxy J2  My Question or Issue  Suddenly, my account was not logged. So I tried to log in but it says "You are on offline...
  • Luke
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Login

When i try to login it says Password and Email combination is wrong. I go to reset password and get logged in after that. But if i log out and back in i still get the message combination of password and email is wrong.

  • Casual Listener
  • When i try to login it says Password and Email combination is wrong. I go to reset password and get logged in after that. But if i log out and back in i still get the message combination of password ...
  • Luke
  • Spotify Star
  • 352 Views
  • 1 replies
  • 1 likes
  • 352 Views
  • 1 replies
  • 1 likes

Username made out of numbers and letters

My Question or Issue I've signed up to Spotify via Facebook and never experienced any problems as for today. I started a familiar plan and wanted things to run smooth. But as i logged in I noticed that my username had changed from the username I have...

  • Newbie
  •   My Question or Issue   I've signed up to Spotify via Facebook and never experienced any problems as for today. I started a familiar plan and wanted things to run smooth. But as i logged...
  • Luke
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Premium problem

Hello, I made a payment for premium membership but my account still seems free. Please find the payment document in attachment.My User name is: selin_idil1What sould I do? Thanks in advance

  • Newbie
  • Hello,  I made a payment for premium membership but my account still seems free. Please find the payment document in attachment. My User name is: selin_idil1 What sould I do?  Thanks in...
  • Keanu_C
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium
  • 273 Views
  • 1 replies
  • 0 likes

Two accounts

I got invited to Premium Family. My first account was verified through facebook. But when i clicked the link to get added to premium Family i didnt register through facebook and instead typed in my email and password. It seems like this created a new...

  • Casual Listener
  • I got invited to Premium Family. My first account was verified through facebook. But when i clicked the link to get added to premium Family i didnt register through facebook and instead typed in my e...
  • Jollof
  • Composer
  • 312 Views
  • 1 replies
  • 1 likes
  • Account
  • 312 Views
  • 1 replies
  • 1 likes

HELP !!

**bleep** ! lol Thanks,  (Furious at the moment)

  • Newbie
  • **bleep** ! lol   Thanks,  (Furious at the moment)
  • Jollof
  • Composer
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook name reversion

PlanPremiumCountryUSA DeviceLenovo laptop from ~2012/Samsung S5Operating SystemWindows 10 My Question or IssueHello. A few days ago I connected my account to Facebook (solely to find my sisters on Spotify—the search function yielded no results for th...

  • Newbie
  • Plan Premium Country USA  Device Lenovo laptop from ~2012/Samsung S5 Operating System Windows 10       My Question or Issue Hello. A few days ago I connected my accoun...
  • JulianA_Bogota
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • Account
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account messup after Facebook deletion

after deleting my facebook account, the federated authentication stopped working so I tried to log in using the gmail address I had registered against my Facebook account. I had to reset the password and after logging on, I was presented with the cor...

  • Casual Listener
  • after deleting my facebook account, the federated authentication stopped working so I tried to log in using the gmail address I had registered against my Facebook account. I had to reset the password...
  • JulianA_Bogota
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on specific account

Hey,After a while I came back to Spotify on a new phone and couldn't log in. I enter my info (which is a 100% correct), press login and it does nothing.I tried a different account on my phone and it worked. The same problematic account didn't work on...

  • Newbie
  • Hey, After a while I came back to Spotify on a new phone and couldn't log in. I enter my info (which is a 100% correct), press login and it does nothing. I tried a different account on my phone and...
  • JulianA_Bogota
  • Roadie
  • 586 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 586 Views
  • 1 replies
  • 0 likes

problem in signin

PlanFreeCountry IranDevice Samsung Galaxy Note 3Operating System Windows 10 My Question or Issue HiFirst of all Spotify signed me out from device and system at same time an gave me error code 17 on system.I changed my pass 2 timed but it doesnt still...

  • Casual Listener
  •   Plan Free Country  Iran Device  Samsung Galaxy Note 3 Operating System  Windows 10   My Question or Issue  Hi First of all Spotify signed me out from devic...
  • Jollof
  • Composer
  • 715 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 715 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancion de otro artista aparece en mi perfil de ar.tista

Tengo el mismo nombre de interprete en mi cancion que la de otra persona en su cancion y lo que pasa es que yo tengo el perfil de artista y su cancion aparece en mi perfil. Como puedo solucionarlo?

  • Newbie
  • Tengo el mismo nombre de interprete en mi cancion que la de otra persona en su cancion y lo que pasa es que yo tengo el perfil de artista y su cancion aparece en mi perfil. Como puedo solucionarlo? ...
  • JulianA_Bogota
  • Roadie
  • 1154 Views
  • 1 replies
  • 0 likes
  • 1154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

Merhaba, spotify premiuma sahiptir ama bir şekilde çıkış yaptım ve şifremi hatırlamadığım için giremiyorum, aynı zamanda eski mailim ile kayıt olduğum için onun da şifresini bilmiyorum dalar o mailime parola değiştirme linki göndermiş bulundum. Sonuç...

  • Newbie
  • Merhaba, spotify premiuma sahiptir ama bir şekilde çıkış yaptım ve şifremi hatırlamadığım için giremiyorum, aynı zamanda eski mailim ile kayıt olduğum için onun da şifresini bilmiyorum dalar o mailim...
  • JulianA_Bogota
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountry Device. Samsung galaxy 8 Operating SystemAndroid Oreo My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device. Samsung galaxy 8    Operating System Android Oreo   My Question or Issue  
  • JulianA_Bogota
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Problems with sharing my activity with my friends

PlanPremiumCountry PortugalDeviceHuaweiOperating SystemAndroid My Question or Issue Hi.A few weeks ago my activity, friends activity, stayed in the same music for 7 days.At this time, even using spotify daily, for my friends appears that I have no ac...

  • Casual Listener
  • Plan Premium Country  Portugal Device Huawei Operating System Android    My Question or Issue  Hi. A few weeks ago my activity, friends activity, stayed in the same mus...
  • Bittencourt
  • Spotify Star
  • 633 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 633 Views
  • 3 replies
  • 0 likes

Connecting Spotify and Facebook doesn't work!

PlanFreeCountry FinlandDeviceHP laptopOperating SystemWindows 10 My Question or Issue Even when I follow the instructions I still can't connect my account to Facebook. I've tried "Find friends" -> "Connect to Facebook", doesn't do anything. It doesn'...

  • Casual Listener
  • Plan Free Country  Finland Device HP laptop Operating System Windows 10   My Question or Issue  Even when I follow the instructions I still can't connect my account to Facebo...
  • naxrax
  • Casual Listener
  • 1093 Views
  • 6 replies
  • 1 likes
  • 1093 Views
  • 6 replies
  • 1 likes

Solved!! Can I find when I started my Spotify account?

Hi. I've been with Spotify since the early years but I'd ove to know when I actualy came on board. Is there anywhere I can find this out?

  • Casual Listener
  •   Hi. I've been with Spotify since the early years but I'd ove to know when I actualy came on board. Is there anywhere I can find this out? 
  • HomelessSimon
  • Casual Listener
  • 986 Views
  • 5 replies
  • 0 likes
  • 986 Views
  • 5 replies
  • 0 likes

How can I get private session to turn on automatically?

How can I get private session to turn on automatically? If it's possible at all...

  • Gig Goer
  • How can I get private session to turn on automatically?  If it's possible at all...
  • -_4f81mggy967
  • Newbie
  • 89464 Views
  • 52 replies
  • 12 likes
  • 89464 Views
  • 52 replies
  • 12 likes

Weekly discovery reloaded

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issue I am fairly disappointedx with my "Discover weekly" playlist almost every week, but yesterday (Monday) I finally got somehow good playlist. Today though it reloaded itsel...

  • Casual Listener
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue  I am fairly disappointedx with my "Discover weekly" playlist almost every week, but yeste...
  • jasondep
  • Regular
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 458 Views
  • 1 replies
  • 0 likes

Foi cobrado no meu cartão e não recebi a conta Premium

Bom dia, Foi cobrado no meu cartão a solitação da conta premium, mas a mesma não foi liberada. Quero uma solução urgente, pois não vou pagar por algo que não foi dado, não tenho outra conta, solicitei o premium direto pela conta do spotify no meu cel...

  • Newbie
  • Bom dia,    Foi cobrado no meu cartão a solitação da conta premium, mas a mesma não foi liberada. Quero uma solução urgente, pois não vou pagar por algo que não foi dado, não tenho outra ...
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top recommendations are not working right.

Around Christmas I bought some Google Minis and some Chromecasts to put around my house. Linked the spotify account so I can play some music sometimes (but mostly use my Sonos speakers for that). When I go to sleep I would often just ask it to play a...

IMG_3193.PNG
  • Regular
  • Around Christmas I bought some Google Minis and some Chromecasts to put around my house. Linked the spotify account so I can play some music sometimes (but mostly use my Sonos speakers for that). Whe...
  • Chris
  • Spotify
  • 1219 Views
  • 11 replies
  • 0 likes
  • Account
  • 1219 Views
  • 11 replies
  • 0 likes