Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386684 Views
  • 920 replies
  • 107 likes
  • Account
  • 386684 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167367 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167367 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97711 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97711 Views
  • 68 replies
  • 10 likes

add family is not an option on the family plan

I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.

  • Visitor
  • I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Email change issue

I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (via the Gmail feature) it says there is no account associated ...

  • Casual Listener
  • I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account.   However, when I sign in with that email (vi...
  • Maxim
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 159 Views
  • 3 replies
  • 0 likes

Removed playlist

Plan PremiumCountry Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured a mix of latino alt-pop songs. I had it saved as a favourite and it is no lo...

  • Newbie
  • Plan Premium Country Spain   Device All   Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured ...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 77 Views
  • 1 replies
  • 0 likes

Changing email address on android phone account to new email address without losing music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I transfer music on old email address to new email address

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Deleted account, still paying

Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should i do?

  • Visitor
  • Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should...
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Warum kann ich mich in meinen Account nicht einloggen

Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen

  • Visitor
  • Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

how to change plan manager

i want to change my plan manager

  • Visitor
  • i want to change my plan manager
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

downloading songs with a premium duo account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having a lot of trouble finding out how to download songs off my premium duo account. I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice per month

I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!

  • Newbie
  • I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!
  • Indiansilky2011
  • Casual Listener
  • 1130935 Views
  • 491 replies
  • 235 likes
  • Subscription
  • 1130935 Views
  • 491 replies
  • 235 likes

Solved!!Superuser Contribution Can't Make New Account

PlanFreeCountryUSADeviceChromebook and LG My Question or IssueSo I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my account, and confirm the email. Then I try to use my email for a new account a...

  • Visitor
  • Plan Free Country USA Device Chromebook and LG   My Question or Issue So I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my accoun...
  • Yordan
  • Moderator
  • 27441 Views
  • 8 replies
  • 2 likes
  • Account
  • 27441 Views
  • 8 replies
  • 2 likes

Country and payment change

I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered in Germany does not work, despite tips to the contr...

  • Visitor
  • I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Problème paiement

Bonjour,Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ne se passe ! Help me please ! je ne sais plus quoi f...

  • Casual Listener
  • Bonjour, Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ...
  • OscarDC
  • Moderator
  • 2984 Views
  • 9 replies
  • 1 likes
  • Premium
  • 2984 Views
  • 9 replies
  • 1 likes

I'm trying to login into my account but it says that something went wrong

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Free
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Importing songs from Google Play into Spotify

Dear Spotify Support, I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I should follow in order to do it manually. Thank you in advanceAsi...

  • Music Fan
  • Dear Spotify Support,   I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I shoul...
  • Oghenekaro
  • Casual Listener
  • 7946 Views
  • 5 replies
  • 0 likes
  • Account
  • 7946 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of tra...
  • Lyubka
  • Moderator
  • 778 Views
  • 14 replies
  • 0 likes
  • Account
    Other
    Premium
  • 778 Views
  • 14 replies
  • 0 likes

Follower count not showing up on my account

PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showing that they have 0 followers when I know that they have followers (myself included). Searched ...

  • Casual Listener
  •   Plan Premium Country   Device iPhone 11 Operating System iOS 16   My Question or Issue  A musician I know recently uploaded songs of theirs to Spotify and it's showin...
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 169 Views
  • 3 replies
  • 0 likes

Solved!! Change primary accout to an old alredy registerd email

Hello!I have creatad an old spotify accout on my main mail that is not used.And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and want to change the email too the old one above, but i cant...

  • Casual Listener
  • Hello! I have creatad an old spotify accout on my main mail that is not used. And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and...
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Account
  • 215 Views
  • 3 replies
  • 0 likes

how to change mobile no. and keep my profile and all playlists... could not find this info, tks !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

  • Casual Listener
  • Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...
  • Maxim
  • Spotify Star
  • 3738 Views
  • 3 replies
  • 0 likes
  • Account
  • 3738 Views
  • 3 replies
  • 0 likes

Solved!! Spotify asks me to change to Premium, but I want to stay with my free plan.

I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I changed my country to my new country of residence. I t...

  • Casual Listener
  • I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I cha...
  • Maxim
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes