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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9880 Views
  • 3 replies
  • 9 likes
  • Security
  • 9880 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493110 Views
  • 981 replies
  • 111 likes
  • Account
  • 493110 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213775 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213775 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122573 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122573 Views
  • 72 replies
  • 12 likes

Cannot change email or password

PlanPremiumCountryUnited States DeviceAny My spotify account is linked with facebook (unfortunately) after looking at my profile today my account had some temporary email on it "**yop mail**". A few months ago my account was hacked and my account was...

  • Casual Listener
  • Plan Premium Country United States   Device Any   My spotify account is linked with facebook (unfortunately) after looking at my profile today my account had some temporary email on...
  • fedeblanco
  • Newbie
  • 452 Views
  • 2 replies
  • 0 likes
  • Account
  • 452 Views
  • 2 replies
  • 0 likes

Spotify keeps signing me out

i Have a iPhone and a Mac. Everytime I open Spotify on either device I’m signed out. I don’t know exactly how long it take to sign me out but I listen about 2x a day and both times I have to sign back in and it’s really annoying. It didn’t use to do ...

  • Newbie
  • i Have a iPhone and a Mac. Everytime I open Spotify on either device I’m signed out. I don’t know exactly how long it take to sign me out but I listen about 2x a day and both times I have to sign bac...
  • Bittencourt
  • Spotify Star
  • 675 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 675 Views
  • 1 replies
  • 0 likes

Account email changed?

I am a spotify premium subscriber and starting last week I haven't been able to sign in. I have reviewed all of the "help" docs regarding, password resets, unlinking from fb (I don't have facebook) etc. When I do the reset password option and use my ...

  • Newbie
  • I am a spotify premium subscriber and starting last week I haven't been able to sign in.  I have reviewed all of the "help" docs regarding, password resets, unlinking from fb (I don't have faceb...
  • Brunelicia
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Premium and Songs missing

PlanPremium 3 Month TrialCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueAfter being forcibly logged out earlier today, when I logged into my account again(which it would not allow me to use my username and I had to use my email i...

  • Visitor
  • Plan Premium 3 Month Trial Country Canada Device PC Operating System Windows 10   My Question or Issue After being forcibly logged out earlier today, when I logged into my account agai...
  • Brunelicia
  • Community Legend
  • 547 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 547 Views
  • 3 replies
  • 0 likes

Spotify name in Chinese

Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first language. However, it appears that recently, my ac...

  • Newbie
  • Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first...
  • Brunelicia
  • Community Legend
  • 3642 Views
  • 1 replies
  • 0 likes
  • Account
  • 3642 Views
  • 1 replies
  • 0 likes

Cant connect my account correctly with mail and facebook

PlanPremium My Question or Issue Hi,after three hours of browsing support centre and community i am pretty frustrated. And all i wanted is to connect my account both with e-mail and facebook. My old account was connected to my old facebook. I wanted ...

  • Visitor
  • Plan Premium   My Question or Issue  Hi, after three hours of browsing support centre and community i am pretty frustrated. And all i wanted is to connect my account both with e-mail a...
  • Brunelicia
  • Community Legend
  • 393 Views
  • 1 replies
  • 1 likes
  • Account
  • 393 Views
  • 1 replies
  • 1 likes

Plan familiar premium

Hola invito a alguien de mi familia a unirse al plan premium familiar sin embargo al ceptar la invitación no se puede unir al plan he intentado varias veces Plan/PremiumCountry ChileDevice(iPhone)Operating System(iOS) My Question or Issue Hola invito...

  • Casual Listener
  • Hola invito a alguien de mi familia a unirse al plan premium familiar sin embargo al ceptar la invitación no se puede unir al plan he intentado varias veces  Plan /Premium Country  Chil...
  • Brunelicia
  • Community Legend
  • 626 Views
  • 4 replies
  • 0 likes
  • Premium
  • 626 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Username Changed After Being Hacked

PlanPremiumCountryUSA DeviceIphone7Operating SystemiOS 11.2.1 My Question or Issue After my account was compromised earlier this month my username changed from my actual name to a bunch of numbers. I solved the first problem but my username is still ...

  • Regular
  • Plan Premium Country USA   Device Iphone7 Operating System iOS 11.2.1   My Question or Issue  After my account was compromised earlier this month my username changed from my...
  • Scumbalina
  • Regular
  • 6876 Views
  • 11 replies
  • 1 likes
  • Account
    Premium
    Security
  • 6876 Views
  • 11 replies
  • 1 likes

Account doesn't update recently played

A few days ago, I was playing music on desktop when my computer crashed (pretty sure it's not spotify's fault though) and I had to turn it off "the hard way" with the song still playing but like a broken record, stuck at a certain point. Since then, ...

  • Music Fan
  • A few days ago, I was playing music on desktop when my computer crashed (pretty sure it's not spotify's fault though) and I had to turn it off "the hard way" with the song still playing but like a br...
  • OneByBoo
  • Roadie
  • 745 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 745 Views
  • 1 replies
  • 0 likes

Personal recommendation

PlanPremium Device(iPhone,)Operating System(iOS, Windows 10,etc.) I have account but didn't using it two years. Now I am returning back. I have using my account 5 days but still have old playlists in "Made for you" section (2017), old "Top recommenda...

  • Casual Listener
  • Plan Premium   Device (iPhone,) Operating System (iOS,  Windows 10,etc.)   I have account but didn't using it two years. Now I am returning back. I have using my account 5 days...
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium
  • 389 Views
  • 1 replies
  • 0 likes

Email to set up "device password" is not reaching my inbox

I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email to set up a PW, i checked also the "spam folder"......

  • Newbie
  • I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email ...
  • OneByBoo
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Want to unlink Facebook from one account and link it to my other account

Hi!A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connect my Facebook to the account I actually use? I don't ...

  • Newbie
  • Hi! A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connec...
  • OneByBoo
  • Roadie
  • 1026 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1026 Views
  • 1 replies
  • 0 likes

Solved!! no email to link new family member through

PlanFamily/PremiumCountry AustraliaDevice iPhone 8Operating System(iOS 10, My Question or Issue My daughter already has a free account that was set up through facebook and we have just upgraded to premium. The facebook account doesnt have an email. s...

  • Casual Listener
  • Plan Family/Premium Country  Australia Device iPhone 8 Operating System (iOS 10,   My Question or Issue  My daughter already has a free account that was set up through faceboo...
  • fionanmark
  • Casual Listener
  • 579 Views
  • 4 replies
  • 0 likes
  • Premium
  • 579 Views
  • 4 replies
  • 0 likes

My music is streamed from "living room speaker" and I am not in possession of this speaker.

PlanPremiumCountryMexicoDevice Samsung Galaxy 9, Windows ComputerOperating SystemAndroid Oreo, Windows 10 My Question or Issue I suddenly find my account playing on a "living room speaker", which I connected to by accident at my school through wifi (...

  • Newbie
  • Plan Premium Country Mexico Device  Samsung Galaxy 9, Windows Computer Operating System Android Oreo, Windows 10   My Question or Issue  I suddenly find my account playi...
  • Jose_M
  • Spotify Star
  • 10714 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 10714 Views
  • 1 replies
  • 1 likes

Account disappeared

PlanFreeCountry Dominican RepublicDeviceIpadOperating SystemiOS My Question or Issue My dad's account disappeared, since a week ago my dad contact having issues with his spotify account, somehow it logged out( maybe and update). I told him how to log...

  • Newbie
  • Plan Free Country  Dominican Republic Device Ipad Operating System iOS   My Question or Issue  My dad's account disappeared, since a week ago my dad contact having issues wit...
  • Jose_M
  • Spotify Star
  • 533 Views
  • 1 replies
  • 1 likes
  • Account
  • 533 Views
  • 1 replies
  • 1 likes

Unknown update of my subscription

Hey there, With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user.I have double checked my account and there have been no changes to the members in my family plan so i'm not sure ...

Screenshot 2019-02-10 at 1.07.55 AM.png
  • Newbie
  • Hey there,   With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user. I have double checked my account and there have bee...
  • Bethany_Dawn
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
  • 287 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Profile picture is different on browser and on desktop app

PlanPremiumCountry JapanDevicePCOperating SystemWindows 10 My Question or Issue I have changed my photo on Spotify desktop app, but my account photo is still the one imported from Facebook on the browser (Spotify website), and this image is used on "...

  • Visitor
  • Plan Premium Country  Japan Device PC Operating System Windows 10   My Question or Issue  I have changed my photo on Spotify desktop app, but my account photo is still the on...
  • Peter
  • Spotify Legend
  • 6114 Views
  • 9 replies
  • 0 likes
  • Account
  • 6114 Views
  • 9 replies
  • 0 likes

"Carla Carla" / *snip*

PlanPremiumCountryBasilDevice(iPhone SE / Windows)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOs campos vazios da minha conta do Spotify foram preenchidos com esse Carla Carla cadastrado no e-mail *snip* . Não sei se f...

  • Casual Listener
  • Plan Premium Country Basil Device (iPhone SE / Windows) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Os campos vazios da minha conta do Spotify ...
  • Brunelicia
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 291 Views
  • 1 replies
  • 0 likes

My premium account has been hacked. All my lists have dissapeared.

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ PlanPremium Country ChileDevice(iPhone 6Operating System(iOS 10 My Question or Issue

  • Newbie
  • I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........  Plan Premium  Country  Chile Device (iPhone 6 Operating Sys...
  • Brunelicia
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • Security
  • 575 Views
  • 1 replies
  • 0 likes

Songs added to playlist but I didnt add them

PlanPremium My Question or Issue I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 songs had been added? These were songs I have never listened but some were...

  • Newbie
  • Plan Premium   My Question or Issue   I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 son...
  • Brunelicia
  • Community Legend
  • 935 Views
  • 3 replies
  • 0 likes
  • Account
  • 935 Views
  • 3 replies
  • 0 likes