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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

85001 Views

9 replies

2 likes

Account
Login
  • 85001 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662369 Views

13 replies

4 likes

Account
  • 662369 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744579 Views

18 replies

29 likes

  • 744579 Views
  • 18 replies
  • 29 likes

Can't log into my other account with premium,

Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no longer is active. Hulu still says I need to subscr...

Visitor

Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no...

Billy-J

Spotify Star

302 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Setting up a Spotify Artist Profile

So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for the artist profile which I couldn't provide but I am not abl...

Casual Listener

  So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for t...

Maxim

Spotify Star

399 Views

3 replies

0 likes

Account
Other
  • 399 Views
  • 3 replies
  • 0 likes

Solved!! Eligibility 3 months for $0.99

Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 offer for the Premium service? I understand I had Pr...

Casual Listener

Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 o...

waldo621

Casual Listener

682 Views

2 replies

0 likes

Premium
Subscription
  • 682 Views
  • 2 replies
  • 0 likes

Unable to reset my son's new spotify account

PlanPremiumAustralia I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitation and attempting to reset the password does not seem to work at all (I ...

Newbie

Plan Premium Australia     I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitati...

Maxim

Spotify Star

677 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 677 Views
  • 1 replies
  • 0 likes

Family premium won't let my family join

PlanFamily premiumCountry My Question or Issue I upgraded to family premium today and created free accounts for members of my family so that they can upgrade to the family premium. Firstly when they tried to sign up the submit button didn't turn gree...

Casual Listener

  Plan Family premium Country   My Question or Issue  I upgraded to family premium today and created free accounts for members of my family so that they can upgrade to the family...

Scott1981

Casual Listener

702 Views

3 replies

0 likes

Premium
  • 702 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account was deleted

PlanFreeCountrySpain DevicePc Operating SystemWindows 10 My Question or Issue I was using my acount for years but today I can't log in, and the system of recovery say me that my email don't exist, and any other device can't conect. I had read the sup...

Newbie

Plan Free Country Spain  Device Pc  Operating System Windows 10   My Question or Issue  I was using my acount for years but today I can't log in, and the system of recov...

Guido

Spotify Legend

595 Views

1 replies

0 likes

Account
Login
Security
  • 595 Views
  • 1 replies
  • 0 likes

Hacked account, they're using it now and i can't stop them

PlanPremiumCountry EnglandDeviceSamsung s9 +, laptopOperating SystemAndroid, windows My Question or Issue Someone is using my account right now, and i have no idea where from. I've changed my password for spotify and facebook and they're still using ...

Newbie

Plan Premium Country  England Device Samsung s9 +, laptop Operating System Android, windows   My Question or Issue  Someone is using my account right now, and i have no idea ...

Maxim

Spotify Star

516 Views

1 replies

0 likes

Account
Security
  • 516 Views
  • 1 replies
  • 0 likes

Missing artists albums

FamilyFree/PremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue A Pale Horse Named Death are missing their first two albums. I had them downloaded on spotify and now that is gone also. When I go to artist page thry only ...

Newbie

Family Free/Premium Country  USA Device Samsung Galaxy Operating System Android    My Question or Issue  A Pale Horse Named Death are missing their first two albums.&nbs...

OneByBoo

Roadie

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help needed - account appears to have been hacked

PlanPremiumCountry AustraliaDevice(iPhone x, MacBook Pro) Operating System(iOS 10) My Question or Issue My account appears to have been hacked, as a different name is showing on my acccount. I have changed my password and disabled the account on the ...

Newbie

  Plan Premium Country  Australia Device (iPhone x, MacBook Pro)  Operating System (iOS 10)   My Question or Issue  My account appears to have been hacked, as &nbs...

Guido

Spotify Legend

412 Views

2 replies

0 likes

Account
  • 412 Views
  • 2 replies
  • 0 likes

Username Rabdom Letters/Numbers

PlanPremiumCountryUS DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or Issue When viewing my playlists it shows my username (MxxTrash) for a second and then it switches to numbers and letters. In my account, it says those numbers a...

Newbie

Plan Premium Country US  Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue  When viewing my playlists it shows my username (MxxTrash) for a seco...

Luke

Spotify Star

375 Views

1 replies

2 likes

Account
  • 375 Views
  • 1 replies
  • 2 likes

My account was hacked

PlanPremiumCountryBrazil DeviceDesktopOperating SystemWindows 8 My account was hacked. I discovered this because the player was changing the songs by itself and playing on another device. So I disconnected all the devices and changed my password.Ok, ...

Casual Listener

Plan Premium Country Brazil  Device Desktop Operating System Windows 8   My account was hacked. I discovered this because the player was changing the songs by itself and playing on...

mariustholen

Music Fan

467 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 467 Views
  • 2 replies
  • 0 likes

Solved!! Charged twice after changing payment method

PlanPremiumCountryBrasil/Portugal DeviceGalaxy A5 2017Operating SystemAndroid Oreo My Question or IssueI lived in Brazil and had spotify premium there. On october's 31st I closed my account and credit card there, but while the bank was performing thi...

Casual Listener

Plan Premium Country Brasil/Portugal  Device Galaxy A5 2017 Operating System Android Oreo   My Question or Issue I lived in Brazil and had spotify premium there. On october's...

OneByBoo

Roadie

1737 Views

3 replies

0 likes

Account
Premium
  • 1737 Views
  • 3 replies
  • 0 likes

Unable to Log In or Reset Password

PlanFreeCountry USADevice(iPhone 8, MacBook Air)Operating System(iOS/OSX) My Question or IssueI’m having issues logging into my account on both mobile (iPhone) and desktop (MacBook). On mobile, I get an invalid password error, but when I attempt to r...

Newbie

Plan Free Country  USA Device (iPhone 8, MacBook Air) Operating System (iOS/OSX)   My Question or Issue I’m having issues logging into my account on both mobile (iPhone) and deskt...

Luke

Spotify Star

573 Views

1 replies

0 likes

Free
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo seguir amigos en facebook ni ver sus actividades

Buenas díasTengo una cuenta premium de spotify, he tratado de seguir a mis amigos en Facebook y ver sus activiades y no he podido, pese a que tengo vinculada mi cuenta de spotify con la de Facebook no he podido pues me sale "amigos encontrados 0", lo...

Newbie

Buenas días Tengo una cuenta premium de spotify, he tratado de seguir a mis amigos en Facebook y ver sus activiades y no he podido, pese a que tengo vinculada mi cuenta de spotify con la de Facebook...

Peter

Spotify Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists

PlanPremiumCountryGBDeviceiPhoneOperating System(iOS 10, My Question or IssueI was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from what I was initially interested in. I feel this is because Spotify has adapted...

Casual Listener

Plan Premium Country GB Device iPhone Operating System (iOS 10,   My Question or Issue I was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from wh...

Guido

Spotify Legend

525 Views

3 replies

0 likes

Account
Premium
Subscription
  • 525 Views
  • 3 replies
  • 0 likes

Solved!! My laptop has Premium but my iPhone doesn't

PlanPremiumCountry USA Device Iphone 7 Operating System iPhone is iOS My Question or Issue My iPhone app for Spotify keeps defaulting to an email used previously for a free subscription. I have deleted the app and reinstalled several times but it kee...

Casual Listener

Plan Premium Country  USA   Device  Iphone 7   Operating System  iPhone is iOS     My Question or Issue  My iPhone app for Spotify keeps defaulting t...

Onedan

Casual Listener

472 Views

2 replies

0 likes

Premium
Subscription
  • 472 Views
  • 2 replies
  • 0 likes

Premium for family - but can only play at one device at the time?!? Help!

Premium for family -Norway DeviceVarious: IMac, Iphone, Macbook, Lenovo Laptop, Google Home, Amazon Echo....) All updated to last versions. My mother got an Amazon Echo this summer. She was thrilled - but didn't quite understand how it workd. - I cha...

Newbie

  Premium for family - Norway  Device Various: IMac, Iphone, Macbook, Lenovo Laptop, Google Home, Amazon Echo....) All updated to last versions.   My mother got an Amazon Echo th...

Loxer

Community Legend

530 Views

1 replies

0 likes

Other
Premium
Subscription
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Fel e-post och glömt lösenord!!!

PlanFree/PremiumCountry SwedenDeviceiPhone SEOperating System My Question or Issue Hej, jag har lämnat mina kortuppgifter till er och debiteras nu varje månad för mitt Spotify Premium-konto. Promblemet är att jag råkade ange fel (ogilitig) emailaddre...

Casual Listener

Plan Free/Premium Country  Sweden Device iPhone SE Operating System     My Question or Issue  Hej, jag har lämnat mina kortuppgifter till er och debiteras nu varje månad...

Alicejjjk

Visitor

5350 Views

3 replies

0 likes

Account
  • 5350 Views
  • 3 replies
  • 0 likes

my music gone

Hi,I changed my version from Free to Premium and now all my music is gone.. What can I do?? Please help me!

Newbie

Hi, I changed my version from Free to Premium and now all my music is gone.. 😞 What can I do?? Please help me!

Loxer

Community Legend

339 Views

2 replies

0 likes

Account
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone keeps playing indian songs on my spotify account

PlanPremiumCountry LatviaDevicePCOperating Systemwindows 10 64-bit My Question or Issue Someone is logged in to my account form a web browser i did change the password then logged out from everywhere but still this guy keeps playing his indian songs ...

Casual Listener

  Plan Premium Country  Latvia Device PC Operating System windows 10 64-bit   My Question or Issue  Someone is logged in to my account form a web browser i did change t...

Guido

Spotify Legend

2871 Views

2 replies

0 likes

Account
  • 2871 Views
  • 2 replies
  • 0 likes