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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155873 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155873 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10594 Views
  • 3 replies
  • 10 likes
  • Security
  • 10594 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506250 Views
  • 985 replies
  • 112 likes
  • Account
  • 506250 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124415 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124415 Views
  • 74 replies
  • 12 likes

Obliged to listen to the same song

PlanPremiumCountryItalyDeviceLaptop (application), browser, Phone (Android)Operating SystemLinux / Android / whateverMy Question or IssueSince today I started experiencing a very annoying bug in the Spotify whole system. The problem is that Spotify s...

  • Regular
  • Plan Premium Country Italy Device Laptop (application), browser, Phone (Android) Operating System Linux / Android / whatever My Question or Issue Since today I started experiencing a very an...
  • user-removed
  • Not applicable
  • 2011 Views
  • 9 replies
  • 4 likes
  • Other
    Premium
  • 2011 Views
  • 9 replies
  • 4 likes

Account takeover / random songs played

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan. Spotify resolved my issue. After searching online a bit I found a website which leaked a li...

  • Newbie
  • Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan.    Spotify resolved my issue...
  • osornios
  • Spotify Star
  • 650 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 650 Views
  • 1 replies
  • 0 likes

Solved!! Are not able to invite family to my premium account!

PlanPremiumCountry SwedenDeviceImac, PC and IphoneOperating SystemIOS 10, windows 10 mm My Question or Issue HelloI am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter ...

  • Newbie
  • Plan Premium Country  Sweden Device Imac, PC and Iphone Operating System IOS 10, windows 10 mm   My Question or Issue  Hello I am trying to invite a family memeber to use my...
  • osornios
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 609 Views
  • 1 replies
  • 0 likes

"Something went wrong." message when trying to submit a song to the editors on Spotify for Artists.

CountryUSA, but currently living in Japan DeviceMacbook ProOperating SystemmacOS Sierra 10.12(Attempted on Firefox and Chrome) My Question or Issue I recently uploaded a song scheduled for a future release. The "Get heard by Spotify editors" comes up...

  • Newbie
  • Country USA, but currently living in Japan   Device Macbook Pro Operating System macOS Sierra 10.12 (Attempted on Firefox and Chrome)   My Question or Issue  I recently uploa...
  • osornios
  • Spotify Star
  • 788 Views
  • 1 replies
  • 0 likes
  • Other
  • 788 Views
  • 1 replies
  • 0 likes

Solved!! I deleted files from computer, now spotify won't play those songs

DeviceMacbook Pro mid 2015 My Question or Issue I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up in my "Local Files" on spotify even though they are no longer existent on my ...

  • Casual Listener
  • Device Macbook Pro mid 2015     My Question or Issue  I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up ...
  • Bittencourt
  • Spotify Star
  • 1110 Views
  • 3 replies
  • 0 likes
  • Account
  • 1110 Views
  • 3 replies
  • 0 likes

error 17 ... proxy

i can't open spotify for 2 month bcause this please i need helperror code : 17type of code : proxy ;(

  • Newbie
  • i can't open spotify for 2 month bcause this please i need help error code : 17 type of code : proxy ;(
  • Noah
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle at account level by default

Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My famil is going nuts trying to figure out why alexa is alwa...

  • Regular
  •   Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My...
  • barneytoe
  • Regular
  • 713 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 713 Views
  • 2 replies
  • 0 likes

Can't get logged into family plan

PlanFamily PremiumCountryCanada Device(iPhone 8Operating System(iOS 10, My Question or IssueSomehow I've been logged out of my Spotify account. I'm on a family plan. I only have two email addresses and Spotify says one doesn't exist and the other one...

  • Casual Listener
  • Plan Family Premium Country Canada  Device (iPhone 8 Operating System (iOS 10,   My Question or Issue Somehow I've been logged out of my Spotify account. I'm on a family plan. I o...
  • fishsarahg17
  • Casual Listener
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes

Account hack: Songs skipping and strange songs

Premium Plan / The NetherlandsUse Spotify on Mac + iOS IssueMy account started skipping songs halfway through songs, then songs were being remotely changed to play rather odd, unrecognizable music WHILE I AM LISTENING lol (how rude!) Anyways - I cont...

  • Newbie
  •   Premium Plan / The Netherlands Use Spotify on Mac + iOS    Issue My account started skipping songs halfway through songs, then songs were being remotely changed to play rat...
  • Jᴀᴄᴋ
  • Roadie
  • 892 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 892 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify on iPhone keeps pausing, saying my account is being usede somewhere else

Spotify keeps pausing on my iPhone. And it's insanely annoying. I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my password. BUT IT'S STILL PAUSING. Please help.

  • Casual Listener
  • Spotify keeps pausing on my iPhone. And it's insanely annoying.   I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my pas...
  • drphal
  • Casual Listener
  • 862 Views
  • 2 replies
  • 0 likes
  • 862 Views
  • 2 replies
  • 0 likes

Session closed every time i acess my android

PlanPremiumCountry SpainDeviceIphone and Android My Question or Issue Every time i access my android spotify, the session was closed and need to sign again. It appens some days ago. Why spotify doesn't maintain my session open ?

  • Casual Listener
  • Plan Premium Country  Spain Device Iphone and Android   My Question or Issue  Every time i access my android spotify, the session was closed and need to sign again. It appens s...
  • Billy-J
  • Spotify Star
  • 459 Views
  • 5 replies
  • 0 likes
  • Login
  • 459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Artwork fullscreen doesn't work

Operating SystemS7 edge,Oreo My Question or Issue I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?

  • Casual Listener
  • Operating System S7 edge,Oreo   My Question or Issue  I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?
  • Guido
  • Spotify Legend
  • 836 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
  • 836 Views
  • 7 replies
  • 0 likes

Superuser Contribution iPhone App continuously logging me out

PlanPremiumCountry USDeviceiPhoneXrOperating SystemiOS 12 My Question or Issue I keep getting logged out of the spotify app. Before any developers tell me to restart my device delete the app and re-install deleted the iPhone off my devices I have don...

  • Casual Listener
  • Plan Premium Country  US Device iPhoneXr Operating System iOS 12   My Question or Issue  I keep getting logged out of the spotify app. Before any developers tell me to restar...
  • Guido
  • Spotify Legend
  • 1428 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 1428 Views
  • 9 replies
  • 0 likes

Solved!! Some songs don't want to start playing

Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load

  • Casual Listener
  • Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load 😞
  • Billy-J
  • Spotify Star
  • 643 Views
  • 3 replies
  • 0 likes
  • Premium
  • 643 Views
  • 3 replies
  • 0 likes

Spotify redeem code

I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?

  • Newbie
  •   I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?
  • Maxim
  • Spotify Star
  • 15979 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 15979 Views
  • 1 replies
  • 0 likes

Hi I want to know why I was charged twice in the one month.

i want to know why I was charged twice in one month, on the 20th of January and then again today. Can you please tell me how to rectify this situation. I don’t want to be overcharged, I feel like I have to keep a very close eye on when my Spotify is ...

  • Newbie
  • i want to know why I was charged twice in one month, on the 20th of January and then again today.  Can you please tell me how to rectify this situation.  I don’t want to be overcharged, I...
  • OneByBoo
  • Roadie
  • 498 Views
  • 1 replies
  • 0 likes
  • Account
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB email change hasn’t updated on Spotify

PlanFreeCountryUnited StatesDeviceiPhone 7Operating SystemiOS 12 My Question or IssueI’m using Spotify through my Facebook account. About a year ago I changed my Facebook email, and I didn’t realize Spotify hadn’t updated to that new email. I have al...

  • Visitor
  • Plan Free Country United States Device iPhone 7 Operating System iOS 12   My Question or Issue I’m using Spotify through my Facebook account. About a year ago I changed my Facebook ema...
  • Guido
  • Spotify Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 538 Views
  • 1 replies
  • 0 likes

Can't login

Before this account, I had another account but about two days ago, it just went dead. I went to the Spotify app and I was logged out and when I tried to login it just would say incorrect password or username, even though I know it was correct. After,...

  • Newbie
  • Before this account, I had another account but about two days ago, it just went dead. I went to the Spotify app and I was logged out and when I tried to login it just would say incorrect password or ...
  • PigeonXtreme
  • Composer
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 420 Views
  • 1 replies
  • 0 likes

Laís Morais (?) hacked my account

PlanPremiumCountryBrazilDeviceHP notebook idk the modelOperating SystemWindows 10 My Question or Issue This called "Lais" that i never saw in my life, hacked my Spotify Account, retired my mom and my two aunts who live in my house, and put her in thi...

  • Newbie
  •     Plan Premium Country Brazil Device HP notebook idk the model Operating System Windows 10   My Question or Issue  This called "Lais" that i never saw in my lif...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 560 Views
  • 1 replies
  • 0 likes

Recently played history has people I didn't listen to

When I check my recent histroy on spotify it has weird arties I've never heard of named "Lex Poss" who has 7 followers but 200-300k listens per song. Yes I have changed my password and forgoten all devices and signed out of everywhere, what else more...

  • Casual Listener
  • When I check my recent histroy on spotify it has weird arties I've never heard of named "Lex Poss" who has 7 followers but 200-300k listens per song. Yes I have changed my password and forgoten all d...
  • samgan1337
  • Casual Listener
  • 3207 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 3207 Views
  • 2 replies
  • 0 likes