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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264660 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264660 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13050 Views
  • 6 replies
  • 11 likes
  • Security
  • 13050 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529583 Views
  • 989 replies
  • 113 likes
  • Account
  • 529583 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128140 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128140 Views
  • 74 replies
  • 12 likes

Accounts from Facebook

Help me please!! I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that username was created through me creating my account with F...

  • Visitor
  • Help me please!!  I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that ...
  • user-removed
  • Not applicable
  • 573 Views
  • 2 replies
  • 0 likes
  • Account
  • 573 Views
  • 2 replies
  • 0 likes

Spotify premium cancel

Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use my account((( I want to cancel my account. My account is: dghfatih ...

  • Visitor
  •     Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use ...
  • OneByBoo
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
  • 359 Views
  • 1 replies
  • 0 likes

Duplicated track in an artist

PlanFreeCountryPhilippinesDeviceRedmi 6aOperating SystemAndroid Oreo My Question or IssueOn our artist account, we had a duplicate of our song Binibini. How can we remove the duplicate? Please help us to fix the problem asap.

  • Newbie
  • Plan Free Country Philippines Device Redmi 6a Operating System Android Oreo   My Question or Issue On our artist account, we had a duplicate of our song Binibini. How can we remov...
  • OneByBoo
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 400 Views
  • 1 replies
  • 0 likes

Updates to Terms and Conditions of Use useless

As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us is a separate listing of the changes, or at least t...

  • Regular
  • As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us ...
  • highstream
  • Regular
  • 555 Views
  • 2 replies
  • 0 likes
  • Free
  • 555 Views
  • 2 replies
  • 0 likes

Solved!! Cobrança indevida de R$ 10,00

Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas eu troquei de cartão no domingo e até agora dinheiro...

  • Casual Listener
  • Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas e...
  • BrenoLeme
  • Casual Listener
  • 676 Views
  • 1 replies
  • 0 likes
  • Account
  • 676 Views
  • 1 replies
  • 0 likes

Solved!! PLANO FAMILIA

boa noite,fiz um plano familia e nao consigo adicionar um membro da familia. Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de cartao de credito cadastrado no spotfy e reeadicionar todos os membros novame...

  • Casual Listener
  •     boa noite, fiz um plano familia e nao consigo adicionar um membro da familia.   Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de...
  • Bittencourt
  • Spotify Star
  • 942 Views
  • 5 replies
  • 0 likes
  • Account
  • 942 Views
  • 5 replies
  • 0 likes

My plan is associated with partner

PlanPremiumCountryCanada Device(iPhone 7 amd 6S)Operating System(iOS 10) My Question or IssueMy plan is associated with Rogers, I recently got an SMS stating effective Feb.13 my spofity won't work, and I need to update the bill payment method and I d...

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 7 amd 6S) Operating System (iOS 10)   My Question or Issue My plan is associated with Rogers, I recently got an SMS stating effective...
  • Brunelicia
  • Community Legend
  • 694 Views
  • 1 replies
  • 0 likes
  • Premium
  • 694 Views
  • 1 replies
  • 0 likes

Update Spotify With Updated Facebook Name

PlanPremiumCountry USDeviceS8+Operating System My Question or Issue I updated my name on my facebook account, my Spotify account is linked with my facebook, I logged out & back in to my Spotify account, but Spotify still shows my old facebook name?

  • Newbie
  • Plan Premium Country  US Device S8+ Operating System     My Question or Issue  I updated my name on my facebook account, my Spotify account is linked with my facebook, I...
  • Maxim
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
  • 551 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Transfer music listening data to another account

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be transferred to his new account. Is this transfer poss...

  • Casual Listener
  • My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be tr...
  • Guido
  • Spotify Legend
  • 33847 Views
  • 3 replies
  • 2 likes
  • Account
  • 33847 Views
  • 3 replies
  • 2 likes

Superuser Contribution Old Profile pic from Facebook STILL on my Discover Weekly

I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking about it, I'm still able to "Login through facebook" ...

  • Casual Listener
  • I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking ab...
  • Guido
  • Spotify Legend
  • 1038 Views
  • 3 replies
  • 0 likes
  • Account
  • 1038 Views
  • 3 replies
  • 0 likes

Superuser Contribution “Your Spotify is being used elsewhere,” already logged out

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 11 My Question or Issue Have logged out of account everywhere twice, and changed password. Account will still pause at random and say it’s playing elsewhere without giving me the normal pop up, ...

  • Newbie
  • Plan Premium Country  USA Device iPhone 6 Operating System iOS 11   My Question or Issue  Have logged out of account everywhere twice, and changed password. Account will stil...
  • Guido
  • Spotify Legend
  • 884 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 884 Views
  • 3 replies
  • 0 likes

Solved!! Cancel premium subscription

Need to cancel the premium subscription tied to my debit card. I don't know what email it is tied to and none of the suggested ways to locate an account are working.

  • Casual Listener
  • Need to cancel the premium subscription tied to my debit card. I don't know what email it is tied to and none of the suggested ways to locate an account are working.    
  • CJ1204
  • Casual Listener
  • 631 Views
  • 2 replies
  • 0 likes
  • Account
  • 631 Views
  • 2 replies
  • 0 likes

login in issues error code 3

today i tried to log in and my account says wrong username or password but its the right username and password and i also tried on my phone i use my account daily but i use the username so when i tried to reset password it sends me the email but i do...

  • Newbie
  • today i tried to log in and my account says wrong username or password but its the right username and password and i also tried on my phone i use my account daily but i use the username so when i tri...
  • Brunelicia
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Login
  • 483 Views
  • 1 replies
  • 0 likes

Pago abbonamento a vuoto

Non ricordo mail e password del mio account e per sbaglio mesi fa sono uscito dall'account. Da mesi pago l'abbonamento a vuoto e vorrei bloccarlo perchè non è possibile. Se postare lo screen del messaggio che manda spotify quando mi toglie i soldi fa...

  • Casual Listener
  • Non ricordo mail e password del mio account e per sbaglio mesi fa sono uscito dall'account. Da mesi pago l'abbonamento a vuoto e vorrei bloccarlo perchè non è possibile. Se postare lo screen del...
  • Brunelicia
  • Community Legend
  • 524 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 524 Views
  • 3 replies
  • 0 likes

Received e-mail about changed user terms

I received an e-mail about changed user terms. I would like to know if this is a bogus e-mail or is the e-mail really from spotify. Sinds there is no way to communicate with spotify I ask the community.regards

  • Newbie
  • I received an e-mail about changed user terms. I would like to know if this is a bogus e-mail or is the e-mail really from spotify. Sinds there is no way to communicate with spotify I ask the communi...
  • Brunelicia
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 400 Views
  • 1 replies
  • 0 likes

Account Email changed

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue I had been listening to music on my spotify account and it had logged me out in while i was using it. I went to check my email and i got a message from spotify written in s...

  • Casual Listener
  • Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  I had been listening to music on my spotify account and it had logged me out in while ...
  • Brunelicia
  • Community Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Security
  • 578 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card hack?

The ONLY dealings I have in Sweden are with Spotify where my credit card information resides for monthly payments. Well, it appears as though that information is being shared with others as noted below. What steps are being taken to identify and corr...

  • Regular
  •       The ONLY dealings I have in Sweden are with Spotify where my credit card information resides for monthly payments.  Well, it appears as though that information is being s...
  • Katerina
  • Spotify Legend
  • 2184 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 2184 Views
  • 3 replies
  • 0 likes

Solved!! Update [Daily Mixes] Undo Dislikes in Daily Mix

PlanPremiumCountrySwitzerlandDeviceiPhone SEOperating SystemiOS (12)My Question or IssueI have the same issue as per post under the following link:https://community.spotify.com/t5/Live-Ideas/Daily-Mixes-Undo-Dislikes-in-Daily-Mix/idi-p/1455181(accide...

  • Newbie
  • Plan Premium Country Switzerland Device iPhone SE Operating System iOS (12) My Question or Issue I have the same issue as per post under the following link: https://community.spotify.com/t5...
  • Jose_M
  • Spotify Star
  • 792 Views
  • 1 replies
  • 1 likes
  • Account
  • 792 Views
  • 1 replies
  • 1 likes

Not all of my public playlists are showing

When I select playslists it says they're public but when I view my profile they are not there. So I don't know which of my playlists are public and private since what's on my profile and what's on the edit section of my playsist don't match up. PlanP...

  • Newbie
  •   When I select playslists it says they're public but when I view my profile they are not there. So I don't know which of my playlists are public and private since what's on my profile and what...
  • Jose_M
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • Account
  • 709 Views
  • 1 replies
  • 0 likes