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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1607 Views
  • 0 replies
  • 7 likes
  • Security
  • 1607 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445965 Views
  • 970 replies
  • 108 likes
  • Account
  • 445965 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199063 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199063 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108330 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108330 Views
  • 72 replies
  • 11 likes

Favorite Artists issue

DevicePCOperating System(Windows 7, latest Crome browser) My Question or IssueHello.I experience the following issue in Web player regularly. When I open some Artist page from another artist's page (from Related Artists tab) and that is my favorite a...

  • Casual Listener
  • Device PC Operating System (Windows 7, latest Crome browser)   My Question or Issue Hello. I experience the following issue in Web player regularly. When I open some Artist page from...
  • lotm
  • Casual Listener
  • 330 Views
  • 3 replies
  • 0 likes
  • Other
  • 330 Views
  • 3 replies
  • 0 likes

Everything is gone...

My favorite songs, my playlists, my radios, everything is gone. I couldn't log in the week before so I thought nothing of it. But today I decided to check in and listen, but I had to change my password to even get in which I thought I had just messed...

  • Casual Listener
  • My favorite songs, my playlists, my radios, everything is gone. I couldn't log in the week before so I thought nothing of it. But today I decided to check in and listen, but I had to change my p...
  • BenDetert
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Security
  • 350 Views
  • 2 replies
  • 0 likes

Se borran todos mis albúms offlines

Lo que me pasa es que todas las canciones offlines que obviamente descargo se guardan, pero cuando descargo un albúm, pongo modo offline y cierro la aplicación de segundo plano se borra ese albúm, pero las playlist no.Tengo suficiente memoria, alrede...

  • Newbie
  • Lo que me pasa es que todas las canciones offlines que obviamente descargo se guardan, pero cuando descargo un albúm, pongo modo offline y cierro la aplicación de segundo plano se borra ese albúm, pe...
  • Billy-J
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Other
  • 159 Views
  • 1 replies
  • 0 likes

Spotify.me not updating since purchasing family plan

My spotify.me statistics have not updated since I purchased a Premium family plan two months ago. The only stat that has changed is the acousticness/danceability/tempo section; everything else is the same (genre, favorite tracks/artists, etc.). How d...

  • Newbie
  • My spotify.me statistics have not updated since I purchased a Premium family plan two months ago. The only stat that has changed is the acousticness/danceability/tempo section; everything else is the...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Purchased a family plan on wrong account

I just purchased a family plan and didn't realize I was on my sons account. Is there any simple way to swith this over. I tried to cancel, right away, but the cancellation wont take into effect until next month. This was a gift to him and want it fix...

  • Newbie
  •   I just purchased a family plan and didn't realize I was on my sons account.  Is there any simple way to swith this over.  I tried to cancel, right away, but the cancellation wont ta...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

premium

PlanFree/PremiumCountryGermany Device(iPhone 6s)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought premium, but it`s not running on the app as premium. It`s still showing shuffle... when I look in it shows premium -...

  • Newbie
  • Plan Free/Premium Country Germany   Device (iPhone 6s) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I bought premium, but it`s not...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Invader device uses my account!

PlanPremium FamiliarCountry: Argentina Device(Sony X-Peria, Toshiba Sattelite 775)Operating System(Linux Mint, Android, Windows 8.1) My Question or Issue There is a PS4 device that use my account in real time, and surely it's not mine. I'm listening ...

  • Casual Listener
  • Plan Premium Familiar Country: Argentina   Device (Sony X-Peria, Toshiba Sattelite 775) Operating System (Linux Mint, Android, Windows 8.1)   My Question or Issue  There is a...
  • ulisesulises
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
  • 248 Views
  • 2 replies
  • 0 likes

Cannot Find User

hello,i am looking to find a certain user on Spotify. Neither of us ever signed up with facebook or connected it through Facebook. When I type in his username into the search, nothing pops up. However, he shows me on his phone that he has a username ...

  • Regular
  • hello, i am looking to find a certain user on Spotify. Neither of us ever signed up with facebook or connected it through Facebook. When I type in his username into the search, nothing pops up. Howe...
  • OneByBoo
  • Roadie
  • 267 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 267 Views
  • 6 replies
  • 0 likes

Solved!! Merged accounts now premium and playlists are gone

I renewed my Spotify account on my facebook Spotify rather than the one linked to email realised my mistake then tried to merge the accounts by signing into facebook on the email account. Now my premium account does not show however I log in. I do no...

  • Newbie
  • I renewed my Spotify account on my facebook Spotify rather than the one linked to email realised my mistake then tried to merge the accounts by signing into facebook on the email account. Now my prem...
  • OneByBoo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Cannot remove profile picture

PlanPremium  My Question or Issue I cannot remove my profile picture.

  • Newbie
  • Plan Premium    My Question or Issue  I cannot remove my profile picture.
  • Jose_M
  • Spotify Star
  • 227 Views
  • 2 replies
  • 0 likes
  • Account
  • 227 Views
  • 2 replies
  • 0 likes

Changing Spotify Username

Plan: (Premium Family)Country: US Device: PC I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it to say "Spoodah", but I don't see an option to change it? Is it poss...

  • Newbie
  • Plan: (Premium Family) Country: US   Device: PC  I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it...
  • Jose_M
  • Spotify Star
  • 203 Views
  • 1 replies
  • 1 likes
  • Account
  • 203 Views
  • 1 replies
  • 1 likes

Spotify Account - disappeared?

Plan - PremiumCountry - Canada Device - Samsung s6 My Question or IssueMy phone storage was filling up, so I decided to clear out some app data. I cleared the Spotify app data and when I went back to the app, I was no longer logged on to the app. So ...

  • Casual Listener
  • Plan - Premium Country - Canada  Device - Samsung s6     My Question or Issue My phone storage was filling up, so I decided to clear out some app data.  I cleared the Spotif...
  • Jose_M
  • Spotify Star
  • 399 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 399 Views
  • 5 replies
  • 0 likes

Solved!! Facebook link corrupted

PlanPremiumCountry LebanonDeviceWindows // Samsung Note 8Operating SystemWindows 10 // Android My Question or IssueMy account was linked to my Facebook account.I was struggling to get Dolby Atmos on my computer so I had to reinstall the entire operat...

  • Casual Listener
  • Plan Premium Country  Lebanon Device Windows // Samsung Note 8 Operating System Windows 10 // Android   My Question or Issue My account was linked to my Facebook account. I was s...
  • Jose_M
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • Account
  • 342 Views
  • 3 replies
  • 0 likes

Spotify shows Web Player (chrome) twice in devices.

PlanPremiumCountryPolandDeviceiPhone 8Plus and PCOperating SystemiOS 12 and Windows 10 My Question or Issue Hi! Im using two devices, iPhone Spotify app and Web Player on Chrome browser. I dont know the third device (Web Player (Chrome)). I assumed t...

Przechwytywanie.PNG
  • Casual Listener
  • Plan Premium Country Poland Device iPhone 8Plus and PC Operating System iOS 12 and Windows 10   My Question or Issue    Hi!  Im using two devices, iPhone Spotify ...
  • Gmugan
  • Casual Listener
  • 964 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 964 Views
  • 5 replies
  • 0 likes

Login via android app on chromebook

My Spotify password does not work as login, only Facebook login works as login. I am 100% sure I have the right spotify password. What is wrong? Facebook login does not work when running the Spotify android app on a Chromebook PlanPremiumCountryUS De...

  • Newbie
  • My Spotify password does not work as login, only Facebook login works as login. I am 100% sure I have the right spotify password. What is wrong?   Facebook login does not work when running the...
  • Jᴀᴄᴋ
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Login
  • 342 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change country

I had a free US account and now that Spotify has launched in the UAE, I wanted to switch to Premium but it is not letting me change my country. Even though I enter the correct Zip code, it says it's an invalid code. PlanFree/PremiumCountry United Ara...

  • Casual Listener
  • I had a free US account and now that Spotify has launched in the UAE, I wanted to switch to Premium but it is not letting me change my country. Even though I enter the correct Zip code, it says it's ...
  • Oraafat
  • Casual Listener
  • 2996 Views
  • 14 replies
  • 2 likes
  • Account
    Login
  • 2996 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Playlist Cover Photo- no pencil icon?

PlanPremiumCountryUSA DeviceiPhone 6s Plus and Chromebook ThinkPad My Question or IssueI've been trying to change the cover photos of my playlists for a while now. All the help I've found has said to click on the white pencil tool that is supposed to...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6s Plus and Chromebook ThinkPad   My Question or Issue I've been trying to change the cover photos of my playlists for a while no...
  • Daisy
  • Spotify Legend
  • 4245 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 4245 Views
  • 4 replies
  • 0 likes

PS4 App

PlanPremiumCountry CanadaDevicePlayStation4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use spotify on my ps4 but it keeps saying you cant use spotify abroad for more than 14 days. I've never even left c...

  • Casual Listener
  • Plan Premium Country  Canada Device PlayStation4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am trying to use spotify on my ...
  • Mikeyboi420
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 273 Views
  • 2 replies
  • 0 likes

Minha conta foi excluída

PlanPremiumCountry BrasilDeviceMotorola Moto Z3Operating SystemAndroid My Question or IssueMinha conta foi excluída e não consigo mais acessa-la. Ao tentar fazer o login recebo a informação de que os meus dados não estão cadastrados. Porém eu tinha u...

  • Visitor
  •   Plan Premium Country  Brasil Device Motorola Moto Z3 Operating System Android   My Question or Issue Minha conta foi excluída e não consigo mais acessa-la. Ao tentar fazer...
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 3 replies
  • 0 likes
  • Account
  • 504 Views
  • 3 replies
  • 0 likes

ERROR AL REPRODUCIR

PlanPremiumCountryFRANCE Operating SystemWindows XP My Question or IssueMUSICA QUE FIGURA EN TIPOGRAFIA OSCURA Y QUE AL QUERER REPRODUCIRLA INDICA QUE "SPOTIFY NO PUEDE REPRODUCIR ESTO EN ESTE MOMENTO"

  • Newbie
  • Plan Premium Country FRANCE   Operating System Windows XP   My Question or Issue MUSICA QUE FIGURA EN TIPOGRAFIA OSCURA Y QUE AL QUERER  REPRODUCIRLA INDICA QUE "SPOTIFY NO PU...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes