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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81077 Views

9 replies

2 likes

Account
Login
  • 81077 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655756 Views

13 replies

4 likes

Account
  • 655756 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736573 Views

18 replies

29 likes

  • 736573 Views
  • 18 replies
  • 29 likes

Can't put billing address, nor join a family plan

I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the primary account, it keeps saying "address does not m...

Newbie

I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the p...

Billy-J

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Issue with changing country

Spotify say that in order to change country you need to change your payment.I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I am being now charged conversion fees!Does anyone know ...

Visitor

Spotify say that in order to change country you need to change your payment. I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I a...

Billy-J

Spotify Star

388 Views

1 replies

0 likes

Other
Premium
  • 388 Views
  • 1 replies
  • 0 likes

I got locked out of my account

Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, but it just sent me to different accounts every time....

Visitor

Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, bu...

Maxim

Spotify Star

525 Views

1 replies

0 likes

Account
Free
Login
  • 525 Views
  • 1 replies
  • 0 likes

اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

لقد الغيت الحساب القديم و اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

Visitor

لقد الغيت الحساب القديم و اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

AdamDamon

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Can’t login into my account.

I am writing to seek assistance with an issue I am experiencing with my Spotify account. Recently, I tried to log in using my email address, but instead of accessing my existing account, I was directed to a new account that does not have my playlists...

Visitor

I am writing to seek assistance with an issue I am experiencing with my Spotify account. Recently, I tried to log in using my email address, but instead of accessing my existing account, I was direct...

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in

My account. [removed sensitive info] is not available. I can’t log in and I can’t reset password.

Visitor

My account. [removed sensitive info] is not available. I can’t log in and I can’t reset password.

Susan_GP

Moderator

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Account not upgraded to premium although payment has already been made

I’ve been paid in this website https://www.famikit.com/order-finish-paddle.php?locale=GB&email=vika83211@gmail.com&pcode=¤cy=USD&tot=53.94&p_acc=105666&cid=280991960-chre995b3587d47-f89c25f221&pname=SD%2012-Month

Visitor

I’ve been paid in this website https://www.famikit.com/order-finish-paddle.php?locale=GB&email=vika83211@gmail.com&pcode=&currency=USD&tot=53.94&p_acc=105666&cid=280991960-chr...

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

My spotify following page says im following 278 people but i'm only following 7

PlanPremiumCountryUSADeviceALLOperating SystemALL My Question or IssueI've tried logging out of all devices already and restarting my phone and nothing will fix it. I mass unfolled a bunch of accounts today and now its showing up that i'm still follo...

Visitor

Plan Premium Country USA Device ALL Operating System ALL   My Question or Issue I've tried logging out of all devices already and restarting my phone and nothing will fix it. I mass un...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Account
Premium
  • 310 Views
  • 1 replies
  • 0 likes

I got logged out of my account and I don't remember my password or email

I was trying to log in on a different device and I got logged out and can not get back in, I forgot my email and password,

Visitor

I was trying to log in on a different device and I got logged out and can not get back in, I forgot my email and password,

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preciso desvincular um e-mail para que eu possa criar outra conta

Quando criei a conta no Spotify for Artist, cadastrei um e-mail por engano, no qual seria da gravadora. Nisso a minha conta de artista está com meu e-mail de artista e também o da gravadora, mas eu preciso agora criar uma conta no Spotify da gravador...

Visitor

Quando criei a conta no Spotify for Artist, cadastrei um e-mail por engano, no qual seria da gravadora. Nisso a minha conta de artista está com meu e-mail de artista e também o da gravadora, mas eu p...

OscarDC

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

My fees are being charged to an old credit card and are declined. How do I fix this?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

268 Views

1 replies

0 likes

Other
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing playlists with Duo

My wife and I are thinking of getting Duo. We have a individual premium currently and have built our library and playlists over the past years. If we get Duo, will we each be able to retain the current playlists and Library's? Seems logical since the...

Newbie

My wife and I are thinking of getting Duo. We have a individual premium currently and have built our library and playlists over the past years. If we get Duo, will we each be able to retain the curre...

Susan_GP

Moderator

1869 Views

1 replies

0 likes

  • 1869 Views
  • 1 replies
  • 0 likes

Superuser Contribution Czy można przełączać się między profilami w planie Duo jak np. w Netfixie?

Użytkując aplikację na komputerze albo tv (Samsung) czy może moja partnerka przełączyć się na swoje konto. Nie widzę zmiany profilu z mojego na jej.

Newbie

Użytkując aplikację na komputerze albo tv (Samsung) czy może moja partnerka przełączyć się na swoje konto. Nie widzę zmiany profilu z mojego na jej.

Elena

Moderator

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

adress verification don't work

I invited my daughter to my duo subscription.I can't verify the address even though we are at the address in question. I have my credit card in the right country.What should I do???It's annoying

Casual Listener

I invited my daughter to my duo subscription. I can't verify the address even though we are at the address in question. I have my credit card in the right country. What should I do??? It's annoying

Raf999999

Casual Listener

257 Views

2 replies

0 likes

  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to add google account as login method

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working

Newbie

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working 😕

2Offensive

Newbie

3151 Views

15 replies

0 likes

  • 3151 Views
  • 15 replies
  • 0 likes

Won't accept payment method. Cash app card.

Trying to change payment method to my cash app card and it won't let me.

Visitor

Trying to change payment method to my cash app card and it won't let me.

Maxim

Spotify Star

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

edit display name

similar to question/issue posted above my display/profile name is spelled very wrong and following steps for both mobile and desktop I am not offered an edit button anywhere???

Visitor

similar to question/issue posted above my display/profile name is spelled very wrong and following steps for both mobile and desktop I am not offered an edit button anywhere???

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "There was a problem" address validation to join plan

I have been on a premium family plan. Trying to join spouse's "Duo" plan instead. They send me the invite link, I click it, log in/confirm my account, enter our address (which goes through the USPS validation and is 100% correct), and I get a "There ...

Casual Listener

I have been on a premium family plan. Trying to join spouse's "Duo" plan instead. They send me the invite link, I click it, log in/confirm my account, enter our address (which goes through the USPS v...

Novy

Moderator

1009 Views

4 replies

0 likes

  • 1009 Views
  • 4 replies
  • 0 likes