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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421822 Views
  • 965 replies
  • 108 likes
  • Account
  • 421822 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186670 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186670 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103516 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103516 Views
  • 69 replies
  • 10 likes

Superuser Contribution Songs I've never listened to appearing in history

Hello, I've been experiencing this problem for a few months now and am at my limit trying to figure it out. (I'm a premium user, on PC and mobile) It started when one day I logged in and found my music player paused in a song that I'd never heard of ...

  • Newbie
  • Hello, I've been experiencing this problem for a few months now and am at my limit trying to figure it out. (I'm a premium user, on PC and mobile)   It started when one day I logged in and fou...
  • Grace91
  • Casual Listener
  • 1395 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1395 Views
  • 3 replies
  • 0 likes

Premium Individual Plan

Plan PremiumCountry Brazil Device(iPhone 13 )Operating System(iOS 13.) My Question or IssueI paid for the premium plan but it is not reflected in my profile, what should I do?

  • Visitor
  • Plan Premium Country Brazil   Device (iPhone 13 ) Operating System (iOS 13.)   My Question or Issue I paid for the premium plan but it is not reflected in my profile, what sho...
  • Bittencourt
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 737 Views
  • 1 replies
  • 0 likes

Error when changing country payment

PlanPremiumCountryAustralia to UKDeviceIphone and Desktop I signed up for a premium Duo account in Australia. Have now moved to UK and want to change my monthly payments to a UK card. logged in on desktop, changed country, tried to change payment car...

  • Visitor
  • Plan Premium Country Australia to UK Device Iphone and Desktop    I signed up for a premium Duo account in Australia. Have now moved to UK and want to change my monthly payments to a...
  • Maxim
  • Spotify Star
  • 782 Views
  • 1 replies
  • 0 likes
  • Account
  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème de paiement

Bonjours j'ai un problème je n'arrive pas à pouvoir acheter l'abonnement premium car à chaque fois que j'essaye de payer avec ma carte il m'écrit échec de paiement et cela me le fais que avec Spotify si vous en avez une réponse à m'apporter ?

  • Newbie
  • Bonjours j'ai un problème je n'arrive pas à pouvoir acheter l'abonnement premium car à chaque fois que j'essaye de payer avec ma carte il m'écrit échec de paiement et cela me le fais que avec Spotify...
  • Lyubka
  • Moderator
  • 769 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 769 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device Labeled "Kitchen Speaker" Using my account

I have been in the midst of listening to my music lately when out of no where the music stops. When I check my phone it says "you are listening on Kitchen Speaker"....oh I am most certainly not. I have never heard of this device so of course I never ...

  • Newbie
  • I have been in the midst of listening to my music lately when out of no where the music stops. When I check my phone it says "you are listening on Kitchen Speaker"....oh I am most certainly not. I ha...
  • CelestialBabe57
  • Newbie
  • 4780 Views
  • 9 replies
  • 3 likes
  • Account
    Premium
    Security
  • 4780 Views
  • 9 replies
  • 3 likes

Superuser Contribution Login and password reset are not possible.

PlanPremiumCountrysouth koreaDevice(iPhone 13 mini, Macbook Pro late 2019, Desktop)Operating System(iOS 17, Windows 10, macOS 14) My Question or IssueI signed up through Google login.Google login and password reset are not working at all. I've tested...

  • Casual Listener
  • Plan Premium Country south korea Device (iPhone 13 mini, Macbook Pro late 2019, Desktop) Operating System (iOS 17, Windows 10, macOS 14)   My Question or Issue I signed up through Goog...
  • Maria
  • Moderator
  • 508 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lately block itself and sometimes a voice speaks, say the hour or something else

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Susan_GP
  • Moderator
  • 664 Views
  • 1 replies
  • 0 likes
  • Other
  • 664 Views
  • 1 replies
  • 0 likes

Spotify Account Doesn't Work On Desktop, Does on other devices, other accounts work on desktop

PlanPremiumCountryUSADeviceDesktop, Windows 10My Question or IssueI have now spoken to 6 support agents, gone through the Reddit Tech Support Discord, and scoured the internet. I'm going insane here.Recently I had Spotify close suddenly on me and any...

  • Newbie
  • Plan Premium Country USA Device Desktop, Windows 10 My Question or Issue I have now spoken to 6 support agents, gone through the Reddit Tech Support Discord, and scoured the internet. ...
  • marcryan32
  • Newbie
  • 1224 Views
  • 3 replies
  • 0 likes
  • Account
  • 1224 Views
  • 3 replies
  • 0 likes

Switch between profiles/accounts

PlanPremiumCountryIrelandDeviceVariousOperating SystemIOS17 My Question or IssueNeed an option to easily switch between my accounts. As subscribing podcasts _and_ listening music creates a mess and the random plays contains podcast episodes as well (...

  • Roadie
  • Plan Premium Country Ireland Device Various Operating System IOS17   My Question or Issue Need an option to easily switch between my accounts. As subscribing podcasts _and_ listening m...
  • waces
  • Roadie
  • 2383 Views
  • 11 replies
  • 0 likes
  • Account
  • 2383 Views
  • 11 replies
  • 0 likes

Superuser Contribution How do I change my country to USA

Hi Spotify, i temporarily moved to Singapore and created my Spotify account there and also used the gift card back. Now that I am back in USA, I can't change back my country in my settings. Please help

  • Newbie
  • Hi Spotify, i temporarily moved to Singapore and created my Spotify account there and also used the gift card back. Now that I am back in USA, I can't change back my country in my settings. Please he...
  • emiel4
  • Visitor
  • 2035 Views
  • 2 replies
  • 0 likes
  • 2035 Views
  • 2 replies
  • 0 likes

Can both parties keep their music in Duo

´PlanDuoCountryDenmark My Question or IssueIf my husband and I switch to Duo is it possible that both of us can keep your playlists, music ect. and not just me as the main holder of the Duo account?

  • Newbie
  • ´Plan Duo Country Denmark   My Question or Issue If my husband and I switch to Duo is it possible that both of us can keep your playlists, music ect. and not just me as the main holder of ...
  • Maxim
  • Spotify Star
  • 1118 Views
  • 1 replies
  • 0 likes
  • Account
  • 1118 Views
  • 1 replies
  • 0 likes

"closing cost"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recieved mail from spotify indicating that you could not handle my payment...Have Spotify F...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recie...
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Free
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch country not working

PlanPremiumCountryBrazil/USA DeviceSamsung Galaxy S23 Ultra My Question or IssueI moved recently to USA, and I'd like to update my country but I'm not been able to do it. Apparently I need first to change the payment method to a new one from the USA ...

  • Casual Listener
  • Plan Premium Country Brazil/USA   Device Samsung Galaxy S23 Ultra   My Question or Issue I moved recently to USA, and I'd like to update my country but I'm not been able to do it. ...
  • Vasil
  • Moderator
  • 1123 Views
  • 3 replies
  • 0 likes
  • Account
  • 1123 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't log in to my Google account.

PlanPremiumCountrysouth korea DeviceMac and iphoneOperating SystemMacOS My Question or IssueI can't log in to my Google account.**bleep** I don't even receive a password reset email.

  • Casual Listener
  • Plan Premium Country south korea   Device Mac and iphone Operating System MacOS   My Question or Issue I can't log in to my Google account.**bleep** I don't even receive a passwo...
  • Vasil
  • Moderator
  • 786 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 786 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist gone after upgrading to Premium

i had quite a big playlist before upgrading to premium, now it' s gone.Any clues? Thanks

  • Casual Listener
  • i had quite a big playlist before upgrading to premium, now it' s gone. Any clues? Thanks  
  • bazzztation
  • Casual Listener
  • 1192 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1192 Views
  • 4 replies
  • 0 likes

Someone is reporting me - is my account in danger?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know that a certain person is reporting my playlists and account. She dislikes me and even ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I know ...
  • Maxim
  • Spotify Star
  • 1223 Views
  • 1 replies
  • 0 likes
  • Account
  • 1223 Views
  • 1 replies
  • 0 likes

Charged twice on the same date after changing payment method

PlanPremiumCountryUS DeviceSamsung Galaxy note20Ultra My Question or IssueI recently updated my payment information to Paypal, as I was checking my previous credit card details I see that I am still being charged for paypal on that credit card as wel...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy note20Ultra   My Question or Issue I recently updated my payment information to Paypal, as I was checking my previous credit card de...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Dont have access to email anymore, for another account

PlanFreeCountry United StatesDevice:Samsung Chromebook XE303C12Operating SystemChrome OS My Question or IssueHi, I have another account, *snip* , and I have it registered with a spotify account. It was my email but I deleted the email from google a l...

  • Visitor
  • Plan Free Country  United States Device: Samsung Chromebook XE303C12 Operating System Chrome OS  My Question or Issue Hi, I have another account, *snip* , and I have it registered ...
  • Maxim
  • Spotify Star
  • 752 Views
  • 3 replies
  • 0 likes
  • Account
  • 752 Views
  • 3 replies
  • 0 likes