Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293752 Views

529 replies

34 likes

Account
Free
  • 293752 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13739 Views

6 replies

11 likes

Security
  • 13739 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541952 Views

990 replies

115 likes

Account
  • 541952 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129753 Views

74 replies

12 likes

Account
Login
Premium
  • 129753 Views
  • 74 replies
  • 12 likes

Ps4 stopping music every few seconds

PlanFreeCountry U.SDivicePs4Operating SystemPs4 My Question or IssueHow can I stop my ps4 divide from stopping my music every few seconds I've tried everything the help website has to offer. I've even tried changing parental controls. I really want t...

Newbie

Plan Free Country  U.S Divice Ps4 Operating System Ps4   My Question or Issue How can I stop my ps4 divide from stopping my music every few seconds I've tried everything the help ...

Maxim

Spotify Star

746 Views

1 replies

1 likes

Other
  • 746 Views
  • 1 replies
  • 1 likes

Apparently I’m not getting a full month

I had a free trial and so Spotify told me that I it’s ending my payment method became invalid so I changed my payment method and it said it’s not gonna charge me , which it did and then renewed my subscription but the problem is that today is the 2nd...

Newbie

I had a free trial and so Spotify told me that I it’s ending my payment method became invalid so I changed my payment method and it said it’s not gonna charge me , which it did and then renewed my su...

OneByBoo

Roadie

205 Views

1 replies

0 likes

Premium
Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Claiming my profile if linked to another email

Hi anyone that can help...my manager/producer originally claimed my artist profile (Jason Pieroni), but I would like to claim it from my own email. He deleted his profile and every time I try to claim it, I am told that its been claimed already. The ...

Newbie

Hi anyone that can help...my manager/producer originally claimed my artist profile (Jason Pieroni), but I would like to claim it from my own email. He deleted his profile and every time I try to clai...

OneByBoo

Roadie

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Random Playlists Added, My Playlists Deleted

PlanPremiumCountry USDeviceDesktop app, web player and Android app.Operating SystemWindows and Android 8.0.0 My Question or Issue My Spotify account keeps randomly adding playlists to my account. Like, actually adding them to my playlist list, not ju...

Newbie

Plan Premium Country  US Device Desktop app, web player and Android app. Operating System Windows and Android 8.0.0   My Question or Issue  My Spotify account keeps randomly ...

Maxim

Spotify Star

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Error 408

PlanFreeCountry Argentina My Question or Issue Trato de ingresar a mi cuenta desde la aplicación y me salta el error 408, que el país no es el mismo que el de mi perfil. Pero no he salido del país ni nada.

Casual Listener

Plan Free Country  Argentina    My Question or Issue  Trato de ingresar a mi cuenta desde la aplicación y me salta el error 408, que el país no es el mismo que el de mi perf...

Billy-J

Spotify Star

772 Views

7 replies

0 likes

Account
Login
  • 772 Views
  • 7 replies
  • 0 likes

2 Accounts under same username

Somehow I have 2 accounts under the same user name and email address. One account shows on mobile and is premium and the other is on desktop and is not. The desktop app shows a profile photo, followers, and is linked to facebook. The mobile version i...

Visitor

Somehow I have 2 accounts under the same user name and email address.  One account shows on mobile and is premium and the other is on desktop and is not.  The desktop app shows a profile ph...

UKDD

Music Fan

791 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 791 Views
  • 3 replies
  • 0 likes

Name is random numbers/facebook issue

A couple of weeks ago I disconnected my facebook from my spotify, not knowing that it would just change my name to a bunch of random numbers. I have tried reconnecting my account but nothing seems to work. I believe the issue has to do with re-connec...

Casual Listener

A couple of weeks ago I disconnected my facebook from my spotify, not knowing that it would just change my name to a bunch of random numbers. I have tried reconnecting my account but nothing seems to...

Jᴀᴄᴋ

Roadie

465 Views

5 replies

0 likes

Account
  • 465 Views
  • 5 replies
  • 0 likes

Frequent logouts and unknown user on my account

PlanPremiumCountry USADeviceHome Computer, LG V35QOperating SystemAndroid & Windows 10 My Question or IssueFor the past couple of weeks, I've noticed that music that I haven't chosen to listen to or have a preference to listen to will play. For examp...

Newbie

  Plan Premium Country  USA Device Home Computer, LG V35Q Operating System Android & Windows 10   My Question or Issue For the past couple of weeks, I've noticed that mu...

Brunelicia

Community Legend

255 Views

1 replies

0 likes

Security
  • 255 Views
  • 1 replies
  • 0 likes

Spotify Connect does not work on Sonos after disconnecting Spotify account from Facebook

PlanPremiumCountry USADeviceTwo windows 10 laptops with Sonos and Spotify programsOne Android 9 Pixel 3 My Question or IssueI've been using Spotify with Sonos for a long time, and Spotify connect has worked fine. On both Windows laptops and on my And...

Casual Listener

Plan Premium Country  USA Device Two windows 10 laptops with Sonos and Spotify programs One Android 9 Pixel 3     My Question or Issue I've been using Spotify with Sonos for ...

timothymcmackin

Casual Listener

590 Views

1 replies

0 likes

Account
  • 590 Views
  • 1 replies
  • 0 likes

Un-hide a song

I accidentally hid songs that I like, and now Spotify says it won't play these songs anymore. How can I undo this?

Newbie

  I accidentally hid songs that I like, and now Spotify says it won't play these songs anymore. How can I undo this?

Brunelicia

Community Legend

243 Views

1 replies

0 likes

Account
Other
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Playlists constantly disappearing

My playlists keep disappearing, is it anything to do with my account listening to my Sonos? I use iPhone XS Max for Sonos and listen to Spotify through sonos or sometimes through the Spotify app. I keep going on the live chat to get them back but it’...

Newbie

My playlists keep disappearing, is it anything to do with my account listening to my Sonos? I use iPhone XS Max for Sonos and listen to Spotify through sonos or sometimes through the Spotify app. I k...

Elininja

Regular

369 Views

1 replies

1 likes

Premium
  • 369 Views
  • 1 replies
  • 1 likes

lost account

PlanPremiumCountry turkeyDevicehuiweiOperating SystemAndroid Oreo My Question or Issuedue to phone change my mother cant loging to her acc. because she cant remember neither the password nor the mail adress she used when se registered.Premium still c...

Newbie

Plan Premium Country  turkey Device huiwei Operating System Android Oreo   My Question or Issue due to phone change my mother cant loging to her acc. because she cant remembe...

Brunelicia

Community Legend

493 Views

4 replies

0 likes

Account
  • 493 Views
  • 4 replies
  • 0 likes

Facebook again

PlanPremiumCountry LatviaDeviceIphone 6sOperating SystemWindows 10 My Question or Issue So recently i signed up for spotify family. I had an account before but i deleted it, because i wanted to start all over. Everything was okay, premium worked and ...

Newbie

Plan Premium Country  Latvia Device Iphone 6s Operating System Windows 10   My Question or Issue  So recently i signed up for spotify family. I had an account before but i de...

LaMarCab76

Music Fan

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Thoroughly disgusted

I am so thoroughly frustrated that I cannot find my old profile to gather my playlists into this new account. "If you cannot locate your old profile, sign back into it and send a playlist link to your new profile" Well thank you very effing much to f...

Casual Listener

I am so thoroughly frustrated that I cannot find my old profile to gather my playlists into this new account. "If you cannot locate your old profile, sign back into it and send a playlist link to you...

LaMarCab76

Music Fan

189 Views

1 replies

0 likes

Account
  • 189 Views
  • 1 replies
  • 0 likes

My IP Adress is German but spotify says Romania

PlanFreeCountry GermanyDeviceallOperating Systemall My Question or IssueMy IP Adress is in Germany but some Sites think its in Romania, Spotify too.Can you please correct that issue.

Newbie

Plan Free Country  Germany Device all Operating System all   My Question or Issue My IP Adress is in Germany but some Sites think its in Romania, Spotify too. Can you please corr...

LaMarCab76

Music Fan

320 Views

1 replies

0 likes

Login
  • 320 Views
  • 1 replies
  • 0 likes

Sign out everywhere BUG?

Plan: PremiumCountry: AustraliaDevice: Iphone XS MaxOperating System: 12.1.2 My issue: Hi, Someone is using my spotify against my consent. I’ve tried sign out everywhere, and it doesn’t work properly. Apparently, what this guy do is he put my spotify...

Casual Listener

Plan: Premium Country: Australia Device: Iphone XS Max Operating System: 12.1.2   My issue:   Hi, Someone is using my spotify against my consent. I’ve tried sign out everywhere,...

Maxim

Spotify Star

1785 Views

3 replies

1 likes

Account
Other
Security
  • 1785 Views
  • 3 replies
  • 1 likes

Someone is using my acount

Seem is normal topic after i studied it in here. I found out someone is using my account as they skip my song when im listening and i found unplayed songs in my “Recently played”. I used my facebook account to login my spotify, i clicked logout every...

Visitor

Seem is normal topic after i studied it in here. I found out someone is using my account as they skip my song when im listening and i found unplayed songs in my “Recently played”.   I used...

Loxer

Community Legend

392 Views

4 replies

0 likes

Login
  • 392 Views
  • 4 replies
  • 0 likes

[All Platforms] Explicit Filter

Please can an admin log me out of all devices. Someone i no longer which to have access has still got access to my account. They do not know my password so just a log out off all devices please! username:benadams5 Premium Iphone XR CountryUK

Newbie

Please can an admin log me out of all devices.   Someone i no longer which to have access has still got access to my account.   They do not know my password so just a log out off all de...

Loxer

Community Legend

179 Views

1 replies

0 likes

Account
  • 179 Views
  • 1 replies
  • 0 likes

Can't log in and reset password says I am not linked to an active account

I am a long time Spotify (Free) member, but I only rarely use it.To cut a long story short I currently unable to log in so I assume I was using the wrong password. When I try to reset my password I am told "The username or email you provided is not a...

Visitor

I am a long time Spotify (Free) member, but I only rarely use it. To cut a long story short I currently unable to log in so I assume I was using the wrong password. When I try to reset my password...

Loxer

Community Legend

272 Views

1 replies

0 likes

Account
Login
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Songs downloads count

I might be the only one, but it would be nice on the storage options to see the total number of songs downloaded to the device and (If it´s possible) to see how much space an album, artists, etc. it´s taking.

Music Fan

I might be the only one, but it would be nice on the storage options to see the total number of songs downloaded to the device and (If it´s possible) to see how much space an album, artists, etc...

Loxer

Community Legend

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes