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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83436 Views

29 replies

0 likes

  • 83436 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104478 Views

10 replies

3 likes

Account
Login
  • 104478 Views
  • 10 replies
  • 3 likes

playlist

PlanPremiumCountry Device(iPhone xOperating System(iOS 12 My Question or Issue PlanPremiumCountry Device(iPhone xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have both the Iphone x and samsung S7. Just noticed on the...

Casual Listener

Plan Premium Country   Device (iPhone x Operating System (iOS 12   My Question or Issue   Plan Premium Country   Device (iPhone x Operating System (iOS 10, Andro...

Missyyo

Casual Listener

465 Views

2 replies

0 likes

Premium
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Digiupgrades

Plan My Question or Issue I found an offer of 20 dollars for 1 year of premium on digiupgrades.. is this legit?

Newbie

Plan     My Question or Issue  I found an offer of 20 dollars for 1 year of premium on digiupgrades.. is this legit?  <removed site / mod>    

Maxim

Spotify Star

1116 Views

1 replies

0 likes

Premium
  • 1116 Views
  • 1 replies
  • 0 likes

Cadastro na conta de outra pessoa

PlanUniversitárioCountry Brasil My Question or Issue Fui fazer o cadastro da conta universitária pelo pc da empresa, quando finalizei a forma de pagamento o cadastro foi feito na conta de outra funcionaria daqui, agora nao sei como cancelar o cadastr...

Visitor

  Plan Universitário Country  Brasil   My Question or Issue  Fui fazer o cadastro da conta universitária pelo pc da empresa, quando finalizei a forma de pagamento o cadastr...

Brunelicia

Community Legend

277 Views

1 replies

0 likes

Account
Login
Premium
  • 277 Views
  • 1 replies
  • 0 likes

Account permanently lost?

Long time ago, I created an Spotify account, with a different email. Last year, before Christmas or so, I could log in with said account on my old phone. On Christmas I acquired a new phone, so I downloaded Spotify on said new phone. To my surprise, ...

Visitor

  Long time ago, I created an Spotify account, with a different email. Last year, before Christmas or so, I could log in with said account on my old phone. On Christmas I acquired a new phone, ...

Brunelicia

Community Legend

378 Views

3 replies

0 likes

Account
Login
  • 378 Views
  • 3 replies
  • 0 likes

Superuser Contribution All emails in Arabic, I can't read Arabic

PlanPremiumCountryDubai My Question or IssueStop emailing me in Arabic. Getting help with Spotify is aweful.

Newbie

Plan Premium Country Dubai  My Question or Issue Stop emailing me in Arabic. Getting help with Spotify is aweful. 

Maxim

Spotify Star

597 Views

1 replies

1 likes

Account
Other
Premium
  • 597 Views
  • 1 replies
  • 1 likes

Superuser Contribution headspace and family subscription

Hi there. I have upgraded my account to £14.99 per month for headspace access. Does this now mean I can let my wife use my account the same as the family package?

Casual Listener

Hi there. I have upgraded my account to £14.99 per month for headspace access. Does this now mean I can let my wife use my account the same as the family package?

Guido

Spotify Legend

15296 Views

6 replies

1 likes

Subscription
  • 15296 Views
  • 6 replies
  • 1 likes

Adding a Profile Picture

I've been a Premium Spotify member for over 2 years now, and I have never been able to add a profile picture or change the thumbnails on my playlists. It's a little frustrating and I'm just looking for help. The info regarding pictures on the app did...

Newbie

    I've been a Premium Spotify member for over 2 years now, and I have never been able to add a profile picture or change the thumbnails on my playlists. It's a little frustrating and I'...

OneByBoo

Roadie

530 Views

1 replies

0 likes

Account
Premium
  • 530 Views
  • 1 replies
  • 0 likes

need help recovering old account!!

hello there so i was in my old account yesterday and deleted spotify cause of lags and then re downloaded and tried to log in i tried every password i could have made i sent verification and looked through all emails and all spam folders my old accou...

Newbie

hello there so i was in my old account yesterday and deleted spotify cause of lags and then re downloaded and tried to log in i tried every password i could have made i sent verification and looked t...

OneByBoo

Roadie

443 Views

1 replies

0 likes

Account
  • 443 Views
  • 1 replies
  • 0 likes

Facebook keeps disconnecting from Spotify

Hello!If I close Spotify on desktop or mobile, Facebook disconnects. If I log in again, the next start I'm disconnected again. Plus when I'm connected, I can't see my friends even though they connected to Facebook. It was not a problem back then, thi...

Casual Listener

Hello! If I close Spotify on desktop or mobile, Facebook disconnects. If I log in again, the next start I'm disconnected again. Plus when I'm connected, I can't see my friends even though they conne...

Martin0414

Casual Listener

3017 Views

2 replies

7 likes

Account
Login
  • 3017 Views
  • 2 replies
  • 7 likes

Premium account not recognized

PlanPremiumCountry BrasilDeviceiPhone XOperating SystemNot apply My Question or Issue I´m paying for a premium account, but my app doesn't not recognize a premium account.What I need to do, to solve this problem?

Newbie

Plan Premium Country  Brasil Device iPhone X Operating System Not apply   My Question or Issue   I´m paying for a premium account, but my app doesn't not recognize a premium...

Billy-J

Spotify Star

1003 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1003 Views
  • 1 replies
  • 0 likes

cant log in with the app on iphone

PlanFreeCountry Device(iphone x)Operating System(iOS 12.2 ) My Question or Issue hi have a vaid account in witch i can accsess through my computer but not with the ios app and i dont know why. one other qeastion how may I get accsess to the aplha bet...

Casual Listener

  Plan Free Country   Device (iphone x) Operating System (iOS 12.2 )   My Question or Issue   hi  have a vaid account  in witch i can accsess through my ...

Billy-J

Spotify Star

603 Views

4 replies

0 likes

Account
  • 603 Views
  • 4 replies
  • 0 likes

Solved!! Disappearing music

Hello. Premium member here. Currently registered with Canada address, used to be singapore. I’ve been making playlists painstakingly for over five years. Now I notice quite extensively that entire music is disappearing from Spotify. For example Malia...

Music Fan

Hello. Premium member here. Currently registered with Canada address, used to be singapore. I’ve been making playlists painstakingly for over five years. Now I notice quite extensively that entire mu...

Nearlynubile

Music Fan

1993 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1993 Views
  • 4 replies
  • 0 likes

Superuser Contribution My email address won't sync and change

Hey!I have a problem with my Facebook created free account. My email address won't sync.Currently this FB Spotify account of mine has my old email address synced to it. This is my old FB email address and I have no access to it anymore (because of th...

Newbie

  Hey! I have a problem with my Facebook created free account. My email address won't sync. Currently this FB Spotify account of mine has my old email address synced to it. This is my old FB ...

Guido

Spotify Legend

698 Views

2 replies

1 likes

Account
  • 698 Views
  • 2 replies
  • 1 likes

Spotify follow link to Facebook page

Hello! Iam trying to add Spotify follow link to my bands Facebook page. Not like a post! More like permanent link or button or something like that. Is this even possible? If it is, please some one tell me how its done. Thank you in advance! Also, ple...

Casual Listener

  Hello!  Iam trying to add Spotify follow link to my bands Facebook page. Not like a post! More like permanent link or button or something like that. Is this even possible? If it is, ple...

Mrtti

Casual Listener

2636 Views

2 replies

0 likes

Other
  • 2636 Views
  • 2 replies
  • 0 likes

How do I find a track I blocked by mistake?

I was listening to recommended tracks, i.e. random tracks that play after you finished your own playlist. There I discovered a song I liked but blocked it by accident. I don’t know the title of the song nor the artist, and because it was not a specif...

Newbie

I was listening to recommended tracks, i.e. random tracks that play after you finished your own playlist. There I discovered a song I liked but blocked it by accident. I don’t know the title of the s...

Jose_M

Spotify Star

463 Views

1 replies

0 likes

Account
  • 463 Views
  • 1 replies
  • 0 likes

Solved!! I missed a payment

PlanPremium/Fsmily My Question or IssueHello. I missed a payment. I had family plan for years. So when I went in to pay from my account, I guess I ended up paying for premium instead of family. Finding this out from my husband and daughter who do not...

Newbie

  Plan Premium/Fsmily   My Question or Issue Hello. I missed a payment.   I had family plan for years.   So when I went in to pay from my account, I guess I ended up paying f...

Brunelicia

Community Legend

721 Views

1 replies

0 likes

Account
Subscription
  • 721 Views
  • 1 replies
  • 0 likes

Artist page cannot be claimed

Hello, I am trying to claim my Artist page, which is this:https://open.spotify.com/artist/7z08dCgfyZFDbnapJvV93h I have music uploaded over a year ago via DistroKid. When I try to claim my profile, it redirects me to Distrokid, which informs me that ...

Newbie

Hello,   I am trying to claim my Artist page, which is this: https://open.spotify.com/artist/7z08dCgfyZFDbnapJvV93h   I have music uploaded over a year ago via DistroKid.   When...

Maxim

Spotify Star

1467 Views

1 replies

0 likes

Account
Other
  • 1467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cars issue (in Turkey)

PlanPremiumCountry TurkeyDevice(iPhone 6)Operating System(iOS 12) My Question or Issue Why not get a gift card in Turkey?

Newbie

Plan Premium Country  Turkey Device (iPhone 6) Operating System (iOS 12)  My Question or Issue   Why not get a gift card in Turkey?          

Guido

Spotify Legend

7736 Views

3 replies

1 likes

  • 7736 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playing on Alexa and iOS at the same time

PlanPremium (Family)Country NetherlandsDeviceiPhone 6s + Amazon Echo 2nd genOperating SystemiOS 12 My Question or Issue Currently my personal Spotify account is hooked up to my Amazon Echo devices at home. However, whenever I'm listening to music at ...

Casual Listener

  Plan Premium (Family) Country  Netherlands Device iPhone 6s + Amazon Echo 2nd gen Operating System iOS 12   My Question or Issue  Currently my personal Spotify accoun...

Guido

Spotify Legend

6305 Views

3 replies

0 likes

Account
Premium
Subscription
  • 6305 Views
  • 3 replies
  • 0 likes

Artist Playlist Issue

Hello I have a Spotify profile as 'darrenbisme' and an artist page I run as 'Evadney'. I would like to post a playlist to 'Evadney' which I have managed to do, however when I do it says "created by darrenbisme" and I woud like it to say it is "create...

Casual Listener

Hello   I have a Spotify profile as 'darrenbisme' and an artist page I run as 'Evadney'. I would like to post a playlist to 'Evadney' which I have managed to do, however when I do it says "cre...

darrenbisme

Casual Listener

449 Views

3 replies

0 likes

Account
  • 449 Views
  • 3 replies
  • 0 likes