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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078798 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078798 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49701 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49701 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146014 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146014 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Spotify excluindo conta do plano familia

Boa noite! Estou com um grande problema, tem um plano familiar, onde tem eu como titular, minha noiva como convidada e a minha irma como convidada, até aí beleza, hoje a minha noiva foi acessar o aplicativo e a conta dela tá desativada sem motivo alg...

  • Newbie
  • Boa noite!  Estou com um grande problema, tem um plano familiar, onde tem eu como titular, minha noiva como convidada e a minha irma como convidada, até aí beleza, hoje a minha noiva foi acessa...
  • JulianA_Bogota
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting with Facebook

Hey, i want to connect my "new" spotify account with facebook, but i receive a message "the facebook account is already connected with a spotify account ..."My old spotify account was created via facebook, but i dont wanna use it anymore.I can delete...

  • Newbie
  • Hey,   i want to connect my "new" spotify account with facebook, but i receive a message "the facebook account is already connected with a spotify account ..." My old spotify account was crea...
  • JulianA_Bogota
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

over charged.

From *snip* charged twice in 2 weeks. $17.99 march 18 and $11.99 April 1st. Please repay me immediately.

  • Newbie
  • From *snip*  charged twice in 2 weeks. $17.99 march 18 and $11.99 April 1st. Please repay me immediately. 
  • Robert_W
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution transferring playlists

so, my brother and I shared an account, now we have family and I still have the playlist on my account how do I just GIVE the playlist to him without it being on my account?

  • Newbie
  • so, my brother and I shared an account, now we have family and I still have the playlist on my account how do I just GIVE the playlist to him without it being on my account?
  • Julian
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Devices I don’t know logging into my acc

Hi please help random devices keep logging in my acc and playing music whilst I’m tying to listen I’ve logged out and changed password and now it’s happened again instantly they keep playing random music

  • Newbie
  • Hi  please help  random devices keep logging in my acc and playing music whilst I’m tying to listen  I’ve logged out and changed password and now it’s happened again instantly ...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop App Displaying text/number garble

I'm wonder if there's a way to fix this, so it displays my name I set up rather then this ugly garble of a username they decided to start doing. e.e [https://gyazo.com/7b9f1cd6206a690142ec93f83e948695]

  • Newbie
  • I'm wonder if there's a way to fix this, so it displays my name I set up rather then this ugly garble of a username they decided to start doing. e.e [https://gyazo.com/7b9f1cd6206a690142ec93f83e94869...
  • SergioDavid
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Transferring playlists and starred songs to a new account

Hi guys, I’ve created a new Spotify account and upgraded to Premium but now I need to transfer or access my playlists and starred songs from the old account. Is there a way to do this? Thank you! Tete

  • Newbie
  • Hi guys,   I’ve created a new Spotify account and upgraded to Premium but now I need to transfer or access my playlists and starred songs from the old account.   Is there a way to do th...
  • Maxim
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión Spotify

Hola..no se que pasa.. Pero intento iniciar spotify y no me deja.. Ya sea con el correo o el usuario y trata de cargar y no hace nada.. Ya cambie la contraseña y no deja.. Ya lo desinstale y lo instale de nuevo y nada.. Ya cambie la red de Internet y...

  • Newbie
  • Hola..no se que pasa.. Pero intento iniciar spotify y no me deja.. Ya sea con el correo o el usuario y trata de cargar y no hace nada.. Ya cambie la contraseña y no deja.. Ya lo desinstale y lo insta...
  • JulianA_Bogota
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • Login
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me reconoce la cuenta

Acabo de hacerme spotify premium y a la hora de iniciar sesión me dice que no hay una cuenta con ese usuario o contraseña. He probado a cambiar la contraseña 2 veces y nada. Me podéis ayudar?

  • Newbie
  • Acabo de hacerme spotify premium y a la hora de iniciar sesión me dice que no hay una cuenta con ese usuario o contraseña. He probado a cambiar la contraseña 2 veces y nada. Me podéis ayudar?
  • JulianA_Bogota
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • Account
  • 492 Views
  • 1 replies
  • 0 likes

Signature gone from personal settings

What happen to the Signature under Personal Information settings?? It's gone...does anyone know why?? Very disappointing not to have my signature on posts with my Follow button...

  • Composer
  • What happen to the Signature under Personal Information settings?? It's gone...does anyone know why?? Very disappointing not to have my signature on posts with my Follow button...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 306 Views
  • 1 replies
  • 0 likes

Student subscription

Spotify is not recognizing my name for being a student and I am a student what do I do I can’t get a hold of nobody for the last two days

  • Newbie
  • Spotify is not recognizing my name for being a student and I am a student what do I do I can’t get a hold of nobody for the last two days
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eu paguei via cartão a minha versão premium no mês de março, já recebi um email de confirmação de pa

Eu paguei minha versão premium via cartão, já recebi um email de confirmação de pagamento, mas a versão premium saiu do meu spotify, queria saber por que estou com a versão free se eu paguei pela versão premium

  • Newbie
  • Eu paguei minha versão premium via cartão, já recebi um email de confirmação de pagamento, mas a versão premium saiu do meu spotify, queria saber por que estou com a versão free se eu paguei pela ver...
  • JulianA_Bogota
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution {Playstation 4} I can't login on my ps4 with my spotify account

Everytime when i want to login with my spotify account it says that my spotify account is already linked. Can someone help me please? i don't know what to do

  • Newbie
  • Everytime when i want to login with my spotify account it says that my spotify account is already linked. Can someone help me please? i don't know what to do
  • SergioDavid
  • Roadie
  • 1788 Views
  • 1 replies
  • 0 likes
  • Account
  • 1788 Views
  • 1 replies
  • 0 likes

Help! I can't sign up using my email address - it says every one of my 4 addresses are invalid!

I'm trying to sign up for a new account but it keeps saying every email I try is invalid. How can I sign up when it won't accept my email addresses exist to begin with?!

  • Newbie
  • I'm trying to sign up for a new account but it keeps saying every email I try is invalid. How can I sign up when it won't accept my email addresses exist to begin with?! 
  • viktorroden
  • Music Fan
  • 36793 Views
  • 2 replies
  • 2 likes
  • Account
    Other
  • 36793 Views
  • 2 replies
  • 2 likes

Hacked account, lost playlists, subscription to family and three new ppl on my account

My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and money and lost money on an event because all my lis...

  • Casual Listener
  • My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and ...
  • user-removed
  • Not applicable
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

408: Your contry doesn't match the one in your profile.

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

  • Newbie
  • I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Account hacked and created 4 mixtapes I cant delete

Hallo, when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too.So Spotify created four mixtapes based on his musictaste. Is there any possibility to delete them or change the genre they're based on?I've ...

  • Newbie
  • Hallo,   when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too. So Spotify created four mixtapes based on his musictaste. Is there any possibi...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

email change

Hello, fellow members My account shows old mail, that I don't use like forever. It is changed in FB and I cannot change it no matter what I do. Is there anything that I could do to set my mail to the current one?

  • Newbie
  • Hello, fellow members 🙂   My account shows old mail, that I don't use like forever. It is changed in FB and I cannot change it no matter what I do.  Is there anything that I could do ...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can`t log-in with Internet connection?

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these problems?

  • Newbie
  • Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these proble...
  • Luke
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Warning message - Another device using my spotify

Hi, I am streaming to a chromecast in my living room. The music stops and I get a warning that my spotify account is in use somewhere else. I change passwords and force sign out all accounts, repeated 2 times, but this does not help. Apps with access...

  • Newbie
  • Hi,   I am streaming to a chromecast in my living room. The music stops and I get a warning that my spotify account is in use somewhere else.    I change passwords and force sign o...
  • JulianA_Bogota
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 367 Views
  • 1 replies
  • 0 likes