Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81848 Views

9 replies

2 likes

Account
Login
  • 81848 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657262 Views

13 replies

4 likes

Account
  • 657262 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738533 Views

18 replies

29 likes

  • 738533 Views
  • 18 replies
  • 29 likes

Name showing issue

When I link my playlist or my profile page then it shows my interest and last name. How can I change it?

Gig Goer

  When I link my playlist or my profile page then it shows my interest and last name. How can I change it? 

Jose_M

Spotify Star

304 Views

3 replies

0 likes

Account
Other
  • 304 Views
  • 3 replies
  • 0 likes

Account keeps pausing for not reason

my account keeps pausing and a message tells me it's because another device is using it, but there is no other device using it. i changed my password and it keeps doing this. i can listen to a song for about 20-30 seconds, then is freezes.

Casual Listener

  my account keeps pausing and a message tells me it's because another device is using it, but there is no other device using it. i changed my password and it keeps doing this. i can listen to ...

Jose_M

Spotify Star

404 Views

4 replies

0 likes

Account
Premium
  • 404 Views
  • 4 replies
  • 0 likes

Solved!! Problem when logging in - wrong acount

PlanPremiumCountry FRANCEDeviceHonorOperating SystemAndroid My Question or Issue Hello !I have already submitted an issue. However it seems that it was not taken into account and was never posted. So I am writting it again. I have an issue when I'm l...

Casual Listener

Plan Premium Country  FRANCE Device Honor Operating System Android   My Question or Issue  Hello ! I have already submitted an issue. However it seems that it was not taken ...

bananasplity

Casual Listener

562 Views

4 replies

0 likes

Account
  • 562 Views
  • 4 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

Newbie

Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...

osornios

Spotify Star

302 Views

1 replies

1 likes

Other
  • 302 Views
  • 1 replies
  • 1 likes

Solved!! Need Account edited

PlanPremium for familyCountry USADeviceN/AOperating SystemN/A My Question or Issue I started spotify with a free trial on my main email address. Months later I signed up for premium but ended up using a different email address, which I have since los...

Visitor

Plan Premium for family Country  USA Device N/A Operating System N/A  My Question or Issue   I started spotify with a free trial on my main email address. Months later I sign...

Jose_M

Spotify Star

386 Views

2 replies

0 likes

Account
  • 386 Views
  • 2 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

Visitor

Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...

osornios

Spotify Star

299 Views

1 replies

0 likes

Account
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution The password recovery page gives a 404

I've lost my password, so I go to the page for password recovery.I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery)I clicked on the page and now I get a 404-page that the page does not exist.What is wrong?I've a prem...

Casual Listener

  I've lost my password, so I go to the page for password recovery. I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery) I clicked on the page and now I get a ...

Guido

Spotify Legend

1057 Views

4 replies

0 likes

Account
Login
Premium
  • 1057 Views
  • 4 replies
  • 0 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

Newbie

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...

osornios

Spotify Star

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

How to change the Editor's Pick and Genres/Mood selection

Hi, Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume that every single person who lives in a semi-arab-speaking country...

Newbie

  Hi,  Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume ...

osornios

Spotify Star

1840 Views

1 replies

10 likes

Account
Other
  • 1840 Views
  • 1 replies
  • 10 likes

Solved!! Why am I logging in to my family member's Spotify account?

Question:- I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens:I logged out of my Spotify account so my wife could log into hers. But, when we try to ...

Casual Listener

Question: - I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens: I logged out of my Sp...

Dean66

Casual Listener

3339 Views

2 replies

0 likes

Login
  • 3339 Views
  • 2 replies
  • 0 likes

Unable to log in via Spotify or email

My Question or Issue Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account t...

Casual Listener

My Question or Issue  Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the p...

Gg104

Casual Listener

528 Views

4 replies

1 likes

Account
Login
Premium
  • 528 Views
  • 4 replies
  • 1 likes

Superuser Contribution Anmelden für Premium Account

My Question or Issue Ich habe Premium Family abonniert und es lief lange Zeit sehr gut. Heute funktionierte die Suchfunktion nicht mehr und da habe ich mich abgemeldet. Das Wiederanmelden hat nicht funktioniert und ich habe ein neues Passwort angefor...

Casual Listener

      My Question or Issue  Ich habe Premium Family abonniert und es lief lange Zeit sehr gut. Heute funktionierte die Suchfunktion nicht mehr und da habe ich mich abgemeldet....

Jemi

Spotify Legend

448 Views

1 replies

0 likes

Account
  • 448 Views
  • 1 replies
  • 0 likes

Problems accepting family invitation

My son sent the invitation to my husband and I after upgrading and it just takes me to subscription page.please help

Newbie

My son sent the invitation to my husband and I after upgrading and it just takes me to subscription page.please help

Jose_M

Spotify Star

365 Views

2 replies

0 likes

Premium
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for Families Facebook Issue

PlanPremium for familiesOperating SystemmacOSMy Question or IssueThe family owner created their Spotify account with a Facebook account. We tried to claim the Google Home Mini promotion that came with our families subscription, but it sent the email ...

Visitor

Plan Premium for families Operating System macOS My Question or Issue The family owner created their Spotify account with a Facebook account. We tried to claim the Google Home Mini promotion tha...

Jose_M

Spotify Star

466 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution NIe mogę słuchac jednego z twórców

PlanPremiumCountry PolandDeviceXaomi ReMi note 5 PROOperating SystemAndroid Oreo My Question or Issue Witam mam pewien problem ponieważ od jakiś dwóch miesięcy nie mogę słuchać piosenke Białasa nie wiem czy to jest wywołane. Moi znajomi którzy posiad...

Newbie

  Plan Premium Country  Poland Device Xaomi ReMi note 5 PRO Operating System Android Oreo   My Question or Issue  Witam mam pewien problem ponieważ od jakiś dwóch miesi...

Katerina

Spotify Legend

334 Views

1 replies

0 likes

Account
Other
Premium
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Copy/move playlists to another account?

Is there a way to copy or move some of my playlists to another spotify account please? PlanPremiumCountry UkDeviceNokia 8/PS4/lenovo/Sony avOperating SystemAndroid Oreo, Windows 10

Newbie

Is there a way to copy or move some of my playlists to another spotify account please?   Plan Premium Country  Uk Device Nokia 8/PS4/lenovo/Sony av Operating System Android Or...

Liam_Flint

Casual Listener

25235 Views

5 replies

0 likes

Account
  • 25235 Views
  • 5 replies
  • 0 likes

Weird music showing up in playlist - affecting daily mixes

PlanPremiumCountryCanada DeviceSamsung Galaxy S7 / PCOperating SystemWindows My Question or Issue A few months ago I had an issue with my now playing music switching randomly to something else while I was listening - usually foreign rap artists. I as...

Newbie

  Plan Premium Country Canada   Device Samsung Galaxy S7 / PC Operating System Windows   My Question or Issue  A few months ago I had an issue with my now playing musi...

Jose_M

Spotify Star

1660 Views

2 replies

0 likes

Other
  • 1660 Views
  • 2 replies
  • 0 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

Newbie

Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it is ...

Billy-J

Spotify Star

1489 Views

1 replies

0 likes

Payment
  • 1489 Views
  • 1 replies
  • 0 likes

Ich kann kein Premium kaufen

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.

Casual Listener

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.    

Maxim

Spotify Star

813 Views

5 replies

0 likes

Free
  • 813 Views
  • 5 replies
  • 0 likes