Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountry France DevicePCOperating SystemWindows My Question or Issue Bonjour, Depuis 1 semaine Spotify ne détecte plus de connexion internet, je ne peux donc pas utiliser l'application ni faire de mise à jour.Screenshot : http://prntsc...
Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account
PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...
Hello everyone,I have a question, hope you could help me. How can you access your Library?For example, when you save a song to your Library, where can you find it?Thanks,Ann
PlanFree/Premium (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm moving to a different country and I understand i must cancel my current account and create a new one in the new location. Will i be able to "save" my current play list ...
I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there is a problem with that. I am using my Fire Stick on...
HiOn my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T
PlanPremiumCountry TurkeyDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Hi, I’m from Turkey. Today I paid premium price but my account still free plan . what can i do, please help
My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized.This may have been caused by my unlinking of my Facebook and Spotify account last year. H...
PlanPremiumCountryNL My Question or IssueWhy can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook account cancelled allready. New account made with premium, but still can't login onli...
My Question or Issue I am a member of a family plan in Brazil but I am currently in Germany and I could not use Spotify. So, I read that I should change the country in order to be able to use it. I did it. But now the freaking thing is in German (whi...
I changed my gender information on Facebook but the update doesn't show on Spotify and since I've logged in with Facebook it doesn't allow me to update the information manually either, is there any way I can edit my profile or force the update to sho...
PlanFree/PremiumCountry Device Operating System My Question or Issue I have just upgraded from free to premium and when I logged in none of the playlists I had, are there. One of the suggestions was that you use your username, I don't for the life of...
PlanPremiumCountry PhilippinesDeviceiphone 7Operating System(iOS 11) My Question or Issue Hello, i’m logged in to spotify with premium account all this time but i accidentally logged it out so i tried to reset the password and it says that my usernam...
PlanPremiumCountryAmericaDeviceNewest Macbook Pro, iPhone 5cOperating SystemMac OS High Sierra, IOS 11 My Question or IssueSo a couple weeks ago, I noticed that random playlists were being added to my spotify account, and most of them seemed to be pl...
When I scroll through the Songs view it doesn't look anywhere near to 10,000 songs! Does the limit include playlist songs also or could something be wrong?
PlanFree/PremiumCountry DeviceSamsung Galaxy S8/ Samsung Gear S3 FronteirOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the Spotify app downloaded on my phone and watch, I can control my music from my watch pretty ...
My Spotify randomly pauses after 20-30 minuts of playing - often in the middle of playing a track. It happens in the Android app and on the Desktop app, while streaming and during offline play. I've deleted all cache files on both platforms, reinstal...
PlanPremiumCountry USADeviceiPhoneOperating System, Windows 10,etc. My Question or Issue I need the Presale Code for MAX Schneider at The House of Blues in Dallas?