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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282152 Views
  • 829 replies
  • 87 likes
  • Account
  • 282152 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134086 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134086 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76085 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76085 Views
  • 63 replies
  • 8 likes

Superuser Contribution Aucune connexion internet détectée

PlanFree/PremiumCountry France DevicePCOperating SystemWindows My Question or Issue Bonjour, Depuis 1 semaine Spotify ne détecte plus de connexion internet, je ne peux donc pas utiliser l'application ni faire de mise à jour.Screenshot : http://prntsc...

  • Regular
  • Plan Free/Premium Country  France   Device PC Operating System Windows   My Question or Issue   Bonjour,  Depuis 1 semaine Spotify ne détecte plus de connexion i...
  • Alfredo
  • Roadie
  • 7204 Views
  • 7 replies
  • 1 likes
  • 7204 Views
  • 7 replies
  • 1 likes

Superuser Contribution Transfert playlist

Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account

  • Newbie
  •   Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account 
  • meahtenoha
  • Spotify
  • 450 Views
  • 2 replies
  • 0 likes
  • Account
  • 450 Views
  • 2 replies
  • 0 likes

Can I use several accounts in a family plan for myself?

PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country USA   Device (Windows PC and iPhone SE) Operating System Windows 10 and iOS 11.3 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • KeffD
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Free trial in another country can’t open in Canada

PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...

  • Newbie
  • Plan Free trial from years ago Country  Canada   My Question or Issue hey!  So when Spotify was first available in the USA I happened to be working there and got a free trial. N...
  • Loxer
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 282 Views
  • 1 replies
  • 0 likes

Where is "your Library"?

Hello everyone,I have a question, hope you could help me. How can you access your Library?For example, when you save a song to your Library, where can you find it?Thanks,Ann

  • Newbie
  • Hello everyone, I have a question, hope you could help me.  How can you access your  Library? For example, when you save a song to your Library, where can you find it? Thanks, Ann
  • Noah
  • Spotify Star
  • 9778 Views
  • 1 replies
  • 2 likes
  • Other
  • 9778 Views
  • 1 replies
  • 2 likes

Solved!! move to different country and start new account

PlanFree/Premium (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm moving to a different country and I understand i must cancel my current account and create a new one in the new location. Will i be able to "save" my current play list ...

  • Newbie
  • Plan Free/Premium   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm moving to a different country  and I understand i must cancel my current account...
  • Bethany_Dawn
  • Community Legend
  • 3251 Views
  • 1 replies
  • 0 likes
  • Account
  • 3251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon fire stick

I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there is a problem with that. I am using my Fire Stick on...

  • Newbie
  • I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there ...
  • SergioDavid
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Login
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find Storage option

HiOn my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T

  • Newbie
  • Hi On my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T
  • SergioDavid
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account problems

PlanPremiumCountry TurkeyDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Hi, I’m from Turkey. Today I paid premium price but my account still free plan . what can i do, please help

  • Newbie
  • Plan Premium Country  Turkey Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  Hi, I’m from Turkey. Today I paid premium price but my account still free pla...
  • Melody
  • Community Manager
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

People can't search me because my username is all numbers

My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized.This may have been caused by my unlinking of my Facebook and Spotify account last year. H...

  • Newbie
  • My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized. This may have been caused ...
  • Luke
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

devices and acount

PlanPremiumCountryNL My Question or IssueWhy can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook account cancelled allready. New account made with premium, but still can't login onli...

  • Casual Listener
  • Plan Premium Country NL      My Question or Issue Why can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook acc...
  • gvolmer
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Premium
  • 275 Views
  • 2 replies
  • 0 likes

Using family plan abroad

My Question or Issue I am a member of a family plan in Brazil but I am currently in Germany and I could not use Spotify. So, I read that I should change the country in order to be able to use it. I did it. But now the freaking thing is in German (whi...

  • Newbie
  • My Question or Issue  I am a member of a family plan in Brazil but I am currently in Germany and I could not use Spotify. So, I read that I should change the country in order to be able to use ...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Changed my gender information on Facebook but it doesn't update on Spotify

I changed my gender information on Facebook but the update doesn't show on Spotify and since I've logged in with Facebook it doesn't allow me to update the information manually either, is there any way I can edit my profile or force the update to sho...

  • Visitor
  • I changed my gender information on Facebook but the update doesn't show on Spotify and since I've logged in with Facebook it doesn't allow me to update the information manually either, is there any w...
  • user-removed
  • Not applicable
  • 799 Views
  • 4 replies
  • 0 likes
  • Account
  • 799 Views
  • 4 replies
  • 0 likes

lost my playlist and can't remember my login in name

PlanFree/PremiumCountry Device Operating System My Question or Issue I have just upgraded from free to premium and when I logged in none of the playlists I had, are there. One of the suggestions was that you use your username, I don't for the life of...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System     My Question or Issue  I have just upgraded from free to premium and when I logged in none of the playlists...
  • Loxer
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

cannot login to spotify

PlanPremiumCountry PhilippinesDeviceiphone 7Operating System(iOS 11) My Question or Issue Hello, i’m logged in to spotify with premium account all this time but i accidentally logged it out so i tried to reset the password and it says that my usernam...

  • Regular
  • Plan Premium Country  Philippines Device iphone 7 Operating System (iOS 11)   My Question or Issue  Hello,   i’m logged in to spotify with premium account all this tim...
  • jp-tukvx_36xh
  • Regular
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

French playlists on my spotify account?

PlanPremiumCountryAmericaDeviceNewest Macbook Pro, iPhone 5cOperating SystemMac OS High Sierra, IOS 11 My Question or IssueSo a couple weeks ago, I noticed that random playlists were being added to my spotify account, and most of them seemed to be pl...

  • Newbie
  • Plan Premium Country America Device Newest Macbook Pro, iPhone 5c Operating System Mac OS High Sierra, IOS 11   My Question or Issue So a couple weeks ago, I noticed that random playli...
  • Jason54
  • Newbie
  • 933 Views
  • 2 replies
  • 0 likes
  • 933 Views
  • 2 replies
  • 0 likes

"Your Library is full" error when have less than 10,000 songs

When I scroll through the Songs view it doesn't look anywhere near to 10,000 songs! Does the limit include playlist songs also or could something be wrong?

  • Regular
  • When I scroll through the Songs view it doesn't look anywhere near to 10,000 songs! Does the limit include playlist songs also or could something be wrong?
  • McBainUK
  • Regular
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Log In failed on Samsung Gear S3

PlanFree/PremiumCountry DeviceSamsung Galaxy S8/ Samsung Gear S3 FronteirOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the Spotify app downloaded on my phone and watch, I can control my music from my watch pretty ...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy S8/ Samsung Gear S3 Fronteir Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have the Spot...
  • l4-p_54uklg2
  • Casual Listener
  • 5864 Views
  • 5 replies
  • 2 likes
  • Login
  • 5864 Views
  • 5 replies
  • 2 likes

Solved!! Spotify randomly pauses

My Spotify randomly pauses after 20-30 minuts of playing - often in the middle of playing a track. It happens in the Android app and on the Desktop app, while streaming and during offline play. I've deleted all cache files on both platforms, reinstal...

  • Casual Listener
  • My Spotify randomly pauses after 20-30 minuts of playing - often in the middle of playing a track. It happens in the Android app and on the Desktop app, while streaming and during offline play. I've ...
  • jemtallon
  • Casual Listener
  • 1758 Views
  • 4 replies
  • 0 likes
  • 1758 Views
  • 4 replies
  • 0 likes

PRESALE CODE

PlanPremiumCountry USADeviceiPhoneOperating System, Windows 10,etc. My Question or Issue I need the Presale Code for MAX Schneider at The House of Blues in Dallas?

  • Newbie
  • Plan Premium Country  USA Device iPhone Operating System , Windows 10,etc.   My Question or Issue  I need the Presale Code for MAX Schneider at The House of Blues in Dallas?
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes