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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421113 Views
  • 965 replies
  • 108 likes
  • Account
  • 421113 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186378 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186378 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103427 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103427 Views
  • 69 replies
  • 10 likes

Username not correct even after signing out of Facebook

PlanPremiumCountryUSA DeviceiPhone 6+, Macbook Pro 2017Operating SystemiOS 10.14 I've recently signed up for a paid account. Username: jacktonerecords. I signed into my personal facebook once and have disconnected that from the account. No matter wha...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6+, Macbook Pro 2017 Operating System iOS 10.14   I've recently signed up for a paid account. Username: jacktonerecords. I signed into my ...
  • jacktonerecords
  • Casual Listener
  • 310 Views
  • 5 replies
  • 1 likes
  • Account
  • 310 Views
  • 5 replies
  • 1 likes

Lost spotify account

PlanFreeCountry RomaniaDevicePCOperating SystemWindows 10 My Question or Issue So I logged in with my account on my phone, played some songs and then noticed that all my friends are gone, playlists and my name got randomized. After that I asked a fri...

  • Visitor
  • Plan Free Country  Romania Device PC Operating System Windows 10   My Question or Issue  So I logged in with my account on my phone, played some songs and then noticed that a...
  • Jose_M
  • Spotify Star
  • 225 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 1 likes

Homepage problem

PlanFreeCountry TurkeyDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or Issue I have a free account. My homepage is unable. It can't open.

  • Casual Listener
  •   Plan Free Country  Turkey Device Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue  I have a free account. My homepage is unable. It can't open.
  • xEKINGx
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Account Hacked

I originally signed up with Facebook. Someone hacked my account and changed the underlying email associated with my account. So now, I am unable to use password reset because the hacker switched the email, however, I am still able to log in via Faceb...

  • Newbie
  • I originally signed up with Facebook. Someone hacked my account and changed the underlying email associated with my account. So now, I am unable to use password reset because the hacker switched the ...
  • Daisy
  • Spotify Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 312 Views
  • 3 replies
  • 0 likes

Me cobran 2 veces en el mismo mes

Cuenta premium en plan familiar.me llegan 2 cargos en el mismo mes del plan familiar, que puedo hacer ayuda por favor

  • Newbie
  •   Cuenta premium en plan familiar. me llegan 2 cargos en el mismo mes del plan familiar, que puedo hacer ayuda por favor   
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts.. maybe?

Hey I created a Spotify account for free awhile back but then found out about Spotify for students which is cheaper, so I made another account using my student email. I wanted to upgrade to premium but I’m not sure if I entered my payment info with t...

  • Visitor
  • Hey I created a Spotify account for free awhile back but then found out about Spotify for students which is cheaper, so I made another account using my student email. I wanted to upgrade to premium b...
  • user-removed
  • Not applicable
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! Can't see Netherlands in list of countries in my profile

PlanFree/PremiumCountry Netherlands My Question or Issue I've travelled from US to Netherlands and when I try to login it says I've been abroad for 14 days, but when I try to change my country in profile I can't see "Netherlands".

  • Casual Listener
  • Plan Free/Premium Country  Netherlands   My Question or Issue  I've travelled from US to Netherlands and when I try to login it says I've been abroad for 14 days, but when I...
  • Jose_M
  • Spotify Star
  • 581 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
  • 581 Views
  • 5 replies
  • 1 likes

Frank Zappa Songs Missing

This issue is back.All Zappa songs that are longer than 10 minutes are missing.

  • Casual Listener
  • This issue is back. All Zappa songs that are longer than 10 minutes are missing.  
  • Proghead1990
  • Casual Listener
  • 282 Views
  • 2 replies
  • 1 likes
  • Other
  • 282 Views
  • 2 replies
  • 1 likes

Private playlists showing on Profile link

Hi all, I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it. Is this happening to everyone or is it an error with my account? Thanks, Jonathan

  • Community Legend
  • Hi all,   I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it.   Is this happening to everyone or is it an error with my acc...
  • user-removed
  • Not applicable
  • 440 Views
  • 1 replies
  • 1 likes
  • Account
    Security
    Subscription
  • 440 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Missing functions

My Question or Issue I have premium account bur suddenly two of my functions dissapeard. How can i bring them back?

  • Casual Listener
  •     My Question or Issue  I have premium account bur suddenly two of my functions dissapeard. How can i bring them back?
  • Daisy
  • Spotify Legend
  • 477 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 477 Views
  • 4 replies
  • 0 likes

Someone keeps using my spotify!

Plan: PremiumCountry: AustraliaDevice: iPhone 6S+ and Macbook Pro 2017 Operating System: latest My Question or Issue Hi everyone. I was previously speaking to Mark A. on the Spotify Contact Live Chat, however my chat got refreshed and I can't log bac...

  • Visitor
  •   Plan: Premium Country: Australia Device: iPhone 6S+ and Macbook Pro 2017   Operating System: latest   My Question or Issue  Hi everyone. I was previously speaking to Mar...
  • Jose_M
  • Spotify Star
  • 229 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 1 likes

Cannot log in

Hi, I cannot log in into my Spotify Mac and Android. However, when I try to log in from the browser, it works perfectly fine. It gives me "Error code: 2".I reinstalled the app on my Mac but it didn't work out. What's the problem?

  • Regular
  • Hi,   I cannot log in into my Spotify Mac and Android. However, when I try to log in from the browser, it works perfectly fine. It gives me "Error code: 2". I reinstalled the app on my M...
  • Jose_M
  • Spotify Star
  • 490 Views
  • 2 replies
  • 0 likes
  • Login
  • 490 Views
  • 2 replies
  • 0 likes

Someone else listening on my account?

PlanStudent premiumCountry USADevice(Moto e 4Operating SystemAndroid My Question or IssueWhen I go to listen to music on my phone spotify tells me that I'm listening on firefox, which I'm not. I don't even use firefox. So I tell it to play on my phon...

  • Newbie
  • Plan Student premium Country  USA Device (Moto e 4 Operating System Android   My Question or Issue When I go to listen to music on my phone spotify tells me that I'm listening o...
  • Jose_M
  • Spotify Star
  • 1292 Views
  • 1 replies
  • 1 likes
  • 1292 Views
  • 1 replies
  • 1 likes

Solved!! Account name changed

PlanPremiumCountrySwedenDeviceOneplus 6 and PCOperating SystemAndroid, Windows 10 My Question or Issue So I registered using my facebook and had my real name on my spotify and it was fine but today then I login, I see that my name is all of suddenly ...

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 6 and PC Operating System Android, Windows 10   My Question or Issue  So I registered using my facebook and had my real name on my ...
  • BlackPillow
  • Composer
  • 435 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 435 Views
  • 2 replies
  • 1 likes

SAME HERE "Profile showing another person's name and picture"

Hi,today I noticed that someone logged into my account without permission. This **bleep** used his Facebook to log in. I reacted quickly and logged the person out and changed my password.Now I have the problem that this person's name does not change....

  • Casual Listener
  •   Hi, today I noticed that someone logged into my account without permission. This **bleep** used his Facebook to log in. I reacted quickly and logged the person out and changed my password. ...
  • Jose_M
  • Spotify Star
  • 253 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 253 Views
  • 3 replies
  • 1 likes

Solved!! More music?

Am I only allowed to have 10,000 songs downloaded in genral,not seperate on different playlists?I am playing to make a part 2 my songs and I want to have both playlists on download.

  • Casual Listener
  •     Am I only allowed to have 10,000 songs downloaded in genral,not seperate on different playlists?I am playing to make a part 2 my songs and I want to have both playlists on download.&n...
  • MattSuda
  • Spotify Star
  • 723 Views
  • 3 replies
  • 0 likes
  • Unlimited
  • 723 Views
  • 3 replies
  • 0 likes

Superuser Contribution Username changed to 10-digit number

PlanPremiumCountry United StatesDeviceIphone, Windows desktop app, play.spotify.com My Question or Issue I recently noticed that my Spotify username has been replaced with a 10-digit number. I have researched this issue via posts from other users dat...

  • Casual Listener
  • Plan Premium Country  United States Device Iphone, Windows desktop app, play.spotify.com     My Question or Issue  I recently noticed that my Spotify username has been re...
  • Guido
  • Spotify Legend
  • 1274 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1274 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution my username changed itself to numbers

PlanPremiumCountry SpainDeviceBQ Aquaris M5 and HP ENVY NotebookOperating SystemAndroid 7.1.2 and Windows 10 Home My Question or IssueThe other day I joined a Premium for Family account and since then my username has changed to a series of numbers. I...

  • Casual Listener
  • Plan Premium Country  Spain Device BQ Aquaris M5 and HP ENVY Notebook Operating System Android 7.1.2 and Windows 10 Home   My Question or Issue The other day I joined a Premium fo...
  • raquellu47
  • Casual Listener
  • 29199 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
  • 29199 Views
  • 5 replies
  • 2 likes

Move playlists with facebook

PlanPremiumCountry NorwayDeviceiPhone XOperating SystemiOS 12 My Question or IssueCan one remove facebook from an account and add it to a new account, and move playlists from the old account to the new one with that method?

  • Newbie
  • Plan Premium Country  Norway Device iPhone X Operating System iOS 12   My Question or Issue Can one remove facebook from an account and add it to a new account, and move playlists...
  • Jose_M
  • Spotify Star
  • 508 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 508 Views
  • 1 replies
  • 1 likes