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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75853 Views

28 replies

0 likes

  • 75853 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93231 Views

9 replies

2 likes

Account
Login
  • 93231 Views
  • 9 replies
  • 2 likes

View all my public playlists

PlanPremiumCountryBrazil Device(P20 lite)Operating System(Windows 10) My Question or Issue I noticed that others users can't see all my public playlists. I already checked if I put those private, but it's not, so I'm having this issue in my account. ...

Newbie

Plan Premium Country Brazil   Device (P20 lite) Operating System (Windows 10)   My Question or Issue  I noticed that others users can't see all my public playlists. I alread...

Billy-J

Spotify Star

3821 Views

1 replies

0 likes

Account
  • 3821 Views
  • 1 replies
  • 0 likes

Display real name instead of username

PlanPremiumCountrySlovakiaDeviceDesktopOperating SystemWindows 10 My Question or IssueThe desktop version on mac has been displaying my username instead of real name. My account is linked to facebook and I would prefer to have it display my actual na...

Casual Listener

Plan Premium Country Slovakia Device Desktop Operating System Windows 10   My Question or Issue The desktop version on mac has been displaying my username instead of real name. My acco...

OneByBoo

Roadie

1726 Views

3 replies

0 likes

Account
Login
Other
  • 1726 Views
  • 3 replies
  • 0 likes

[Social] friends activity

Why some of my friends real time activity doesn't show in my feed?I mean, they have some public playlist and I can see the overview of the latest artist they heard, but I can't see the "real time" on the box on the right. thanks and sorry for my bad ...

Newbie

    Why some of my friends real time activity doesn't show in my feed? I mean, they have some public playlist and I can see the overview of the latest artist they heard, but I can't see ...

OneByBoo

Roadie

350 Views

1 replies

0 likes

Account
Other
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country on profile

Hello!I created a Free facebook-linked Spotify account years ago while in Belgium (home country). I moved to the US in September and had no issue changing the country on my profile. I moved back to Belgium in late December. I completely forgot about ...

Casual Listener

Hello! I created a Free facebook-linked Spotify account years ago while in Belgium (home country). I moved to the US in September and had no issue changing the country on my profile. I moved back to...

claireizziek

Casual Listener

618 Views

2 replies

0 likes

Account
  • 618 Views
  • 2 replies
  • 0 likes

My profile name suddenly changed to my alternate Facebook name.

Recently, I noticed that Spotify is suddenly using my alternate Facebook profile name which is in another language. Is there a way to switch it back to the original English name again?

Casual Listener

  Recently, I noticed that Spotify is suddenly using my alternate Facebook profile name which is in another language. Is there a way to switch it back to the original English name again? 

CyBob5

Casual Listener

665 Views

3 replies

0 likes

Account
  • 665 Views
  • 3 replies
  • 0 likes

not scrobbling

use pc Premium isreal windows 10 so, i connect with my spotify to discord and idk what or when, but its just stop scorblling in the last.fm it not scroblling too ill be happy if someone will know why

Casual Listener

use pc  Premium  isreal  windows 10    so, i connect with my spotify to discord and idk what or when, but its just stop scorblling  in the last.fm it not s...

Keanu_C

Community Legend

575 Views

1 replies

1 likes

Other
  • 575 Views
  • 1 replies
  • 1 likes

Cuenta robada

Today i received an email where I was informed that my email was changed and bielpok0465@ gmail.com has taken control of my account, I was working while this happened so when I tried to logged in it didn’t allowed me to. I completed all the steps to ...

Newbie

   Today i received an email where I was informed that my email was changed and bielpok0465@ gmail.com has taken control of my account, I was working while this happened so when I tried to...

Bella_K

Composer

468 Views

1 replies

0 likes

Account
Premium
Security
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Offre 3 mois + code

My Question or IssueBonsoir, j’aimerai acheter l’offre à 9,99€ pour 3 mois mais j’ai un code aussi donc j’aimerai savoir si ça fonctionnerai d’acheter l'offre Et cumuler le code pour faire 4 mois?

Casual Listener

    My Question or Issue Bonsoir, j’aimerai acheter l’offre à 9,99€ pour 3 mois mais j’ai un code aussi donc j’aimerai savoir si ça fonctionnerai d’acheter l'offre Et cumuler le code pou...

Billy-J

Spotify Star

1029 Views

5 replies

0 likes

Premium
  • 1029 Views
  • 5 replies
  • 0 likes

Solved!! 2 different user names appear on the same email

My Question or IssueI made an original account with just my email and found it to be unnecessary since I already had an account linked with Facebook. I went ahead and supposedly deleted this just email account. So I made a brand new "main" account be...

Casual Listener

 My Question or Issue I made an original account with just my email and found it to be unnecessary since I already had an account linked with Facebook. I went ahead and supposedly deleted this...

OneByBoo

Roadie

1062 Views

3 replies

0 likes

Account
  • 1062 Views
  • 3 replies
  • 0 likes

How can I get my music under 1 artist profile?

PlanFree/Premium/ArtistCountry United States of America My Question or Issue Hello, I'm an artist and I've noticed that only some of my music is in my catalog. The rest is under another artist profile of the same exact name (also my content.) Is ther...

Newbie

 Plan Free/Premium/Artist Country  United States of America   My Question or Issue   Hello,   I'm an artist and I've noticed that only some of my music is in my cata...

OneByBoo

Roadie

393 Views

1 replies

0 likes

Account
Other
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Recent activity not displayed

PlanPremiumCountryDE (previously US)DeviceOnePlus 5, Windows 10Operating SystemAndroid 9, Windows 10 My Question or IssueOn both my mobile device and computer app my recent activity is not showing to me. It must be some bug as I'm using spotify for h...

Newbie

Plan Premium Country DE (previously US) Device OnePlus 5, Windows 10 Operating System Android 9, Windows 10   My Question or Issue On both my mobile device and computer app my recent a...

SpikedFox

Regular

8828 Views

2 replies

0 likes

Account
Other
Premium
  • 8828 Views
  • 2 replies
  • 0 likes

Family premium won't let my family join

PlanFamily premiumCountry My Question or Issue I upgraded to family premium today and created free accounts for members of my family so that they can upgrade to the family premium. Firstly when they tried to sign up the submit button didn't turn gree...

Casual Listener

  Plan Family premium Country   My Question or Issue  I upgraded to family premium today and created free accounts for members of my family so that they can upgrade to the family...

Scott1981

Casual Listener

723 Views

3 replies

0 likes

Premium
  • 723 Views
  • 3 replies
  • 0 likes

Solved!! e-mail does not update application need help

I created my Facebook account in good time and it seems that I can not edit my email, I had already edited it on my Facebook page, but that would not change email that appears application, email appears no longer exists no longer existsSorry, I do no...

Casual Listener

I created my Facebook account in good time and it seems that I can not edit my email, I had already edited it on my Facebook page, but that would not change email that appears application, email appe...

rayuna

Casual Listener

555 Views

1 replies

0 likes

Account
Security
  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Removed from Family Account without notice

Hello to the community. I recognized yesterday that I have unwillingly been removed from the family account by Spotify without any notice. My Account is now set to 'Free', although the subscription fee for the family account was paid beginning of Jan...

Newbie

Hello to the community.   I recognized yesterday that I have unwillingly been removed from the family account by Spotify without any notice.   My Account is now set to 'Free', although ...

OneByBoo

Roadie

672 Views

1 replies

0 likes

Account
Premium
Subscription
  • 672 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't let me update my country?

I recently moved from the US to the Czech Republic a few weeks ago. However, I went to my account settings today to update my new location (I am currently *in* the Czech Republic) and the drop down box will not let me choose any other option besides ...

Casual Listener

I recently moved from the US to the Czech Republic a few weeks ago. However, I went to my account settings today to update my new location (I am currently *in* the Czech Republic) and the drop down b...

Švejk

Casual Listener

4387 Views

6 replies

0 likes

Free
  • 4387 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playlist von alten Accountzum neuen Account übertragen?

Hallo Ich habe die Kopplung zu Facebook getrennt und habe mir einen neuen Account erstellt.Nun möchte ich gern die Playlist und die gesammte Bibliothek aus meinem alten Spotifyaccount unter dem neuen Account nutzen.Wie kann ich die Playlisten von ein...

Casual Listener

   Hallo   Ich habe die Kopplung zu Facebook getrennt und habe mir einen neuen Account erstellt. Nun möchte ich gern die Playlist und die gesammte Bibliothek aus meinem alten Spoti...

Micha69

Casual Listener

56876 Views

2 replies

1 likes

Account
  • 56876 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo seguir amigos en facebook ni ver sus actividades

Buenas díasTengo una cuenta premium de spotify, he tratado de seguir a mis amigos en Facebook y ver sus activiades y no he podido, pese a que tengo vinculada mi cuenta de spotify con la de Facebook no he podido pues me sale "amigos encontrados 0", lo...

Newbie

Buenas días Tengo una cuenta premium de spotify, he tratado de seguir a mis amigos en Facebook y ver sus activiades y no he podido, pese a que tengo vinculada mi cuenta de spotify con la de Facebook...

Peter

Spotify Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got no daily mix yet

HelloI'm using Spotify for 6 weeks now, and I'm listening to music a lot. But till now, there's no daily mix or any mix shown in my library.I'm checking my "made for you" everyday but nothing till now!!PlanPremiumCountry EgyptDeviceHuawei mate 10 lit...

Newbie

Hello I'm using Spotify for 6 weeks now, and I'm listening to music a lot. But till now, there's no daily mix or any mix shown in my library. I'm checking my "made for you" everyday but nothing til...

Guido

Spotify Legend

401 Views

2 replies

0 likes

Account
Other
Premium
  • 401 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution NO DAILY MIX

Hello im suffering for a while now Contacted you on Twitter and online chat but still need help I've been using spotify since the end of 2016 so a pretty long time now In 17 of November 2018 i switched countries and i bought the premium plan Before d...

Casual Listener

Hello im suffering for a while now  Contacted you on Twitter and online chat but still need help    I've been using spotify since the end of 2016 so a pretty long time now  In...

Guido

Spotify Legend

4731 Views

3 replies

1 likes

Account
Premium
  • 4731 Views
  • 3 replies
  • 1 likes

Superuser Contribution no me deja entrar a mi cuenta

Hola!Me gustaría saber si podrían explicarme lo que sucedió con mi cuenta:1. Originalmente tengo mi cuenta vinculada con facebook, sin embargo al intentar ingresar con mi correo y mi contraseña de modo independiente, spotify me impide ingresar a meno...

Newbie

Hola! Me gustaría saber si podrían explicarme lo que sucedió con mi cuenta: 1. Originalmente tengo mi cuenta vinculada con facebook, sin embargo al intentar ingresar con mi correo y mi co...

Guido

Spotify Legend

920 Views

2 replies

0 likes

Account
Login
Security
  • 920 Views
  • 2 replies
  • 0 likes