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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80384 Views

9 replies

2 likes

Account
Login
  • 80384 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653777 Views

13 replies

4 likes

Account
  • 653777 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734200 Views

18 replies

29 likes

  • 734200 Views
  • 18 replies
  • 29 likes

Superuser Contribution My music on my account pauses when girlfriend plays music from her own account. Both premium.

PlanPremiumCountry SwedenDeviceAll devices My Question or Issue Hello.For some reason my music pauses when my girlfriend listens to music from hers account. This started just now. Both of us has our own account and both have premium. We have not done...

Casual Listener

    Plan Premium Country  Sweden Device All devices     My Question or Issue   Hello. For some reason my music pauses when my girlfriend listens to music fr...

Yordan

Moderator

1147 Views

9 replies

0 likes

Account
Other
Premium
Subscription
  • 1147 Views
  • 9 replies
  • 0 likes

Can't find the connect to facebook option

PlanPremiumCountry DenmarkDeviceAll devicesOperating SystemALl OS's My Question or IssueI can't find the facebook connection option in the spotify settings. I was connected at one point, but then i got disconnected, and now i can't find the option.

Casual Listener

  Plan Premium Country  Denmark Device All devices Operating System ALl OS's   My Question or Issue I can't find the facebook connection option in the spotify settings. I wa...

Luke

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

I want access to my late husbands account

Hi! I'm finally ready to look at my husbands playlists - if he has any. I can't find the password. I'm a premium user and pays for the whole subscription. How do I carry on? Living in Sweden, btw. C

Newbie

Hi!   I'm finally ready to look at my husbands playlists - if he has any. I can't find the password. I'm a premium user and pays for the whole subscription. How do I carry on? Living in Sweden...

natashadirk

Regular

367 Views

2 replies

1 likes

Account
Login
Premium
  • 367 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't login on all devices

PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I reset my password on my main account page. After resetting I logged out and back in to make sure it worked it did... only on my computer. After clea...

Newbie

Plan Premium Country   Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I reset my password on my main account page. After resettin...

Peter

Spotify Legend

397 Views

1 replies

0 likes

Login
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Nickname

Hi.I don't like my nickname. I would like to change it. I can't create new account becouse I am owner of spotify family main account. Is there any way? Can I at least somehow change my nickname to show my real name?Thanks for help

Newbie

  Hi. I don't like my nickname. I would like to change it. I can't create new account becouse I am owner of spotify family main account. Is there any way? Can I at least somehow chan...

Maxim

Spotify Star

711 Views

1 replies

0 likes

Account
  • 711 Views
  • 1 replies
  • 0 likes

Email account change

I had an email from spotify saying my email has changed. It has not, I did not change my address. I can no longer log into my account. I don't know how spotify can allow someone to change my email address without verifying it with the original email ...

Newbie

I had an email from spotify saying my email has changed. It has not, I did not change my address. I can no longer log into my account. I don't know how spotify can allow someone to change my email ad...

Maxim

Spotify Star

340 Views

1 replies

1 likes

Account
  • 340 Views
  • 1 replies
  • 1 likes

missing song(s) from playlist

PremiumUnited States DeviceMultiple Apple DevicesOperating System(iOS 12.1 My Question or IssueI have noticed some songs missing from a playlist. In particular, one song whose name and artist I cannot remember. No playlist has been deleted to recover...

Newbie

  Premium United States   Device Multiple Apple Devices Operating System (iOS 12.1   My Question or Issue I have noticed some songs missing from a playlist. In particular...

natashadirk

Regular

338 Views

2 replies

0 likes

Other
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution Incorrect password message (Error 3) even though password is correct

A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my password was incorrect. I of course knew that it wasn't since I w...

Visitor

  A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my passwo...

Ryloguy

Casual Listener

479 Views

2 replies

0 likes

Account
  • 479 Views
  • 2 replies
  • 0 likes

Spotify keeps logging me out ("account is being used elsewhere") even after signing out everywhere

Spotify keeps logging me out of my iPhone with the message "Spotify has been paused because your account is being used somewhere else". This is making the app unusable. I tried logging into my account page and clicking "sign out everywhere". I immedi...

Newbie

Spotify keeps logging me out of my iPhone with the message "Spotify has been paused because your account is being used somewhere else". This is making the app unusable. I tried logging into my accoun...

Jose_M

Spotify Star

375 Views

1 replies

1 likes

Account
  • 375 Views
  • 1 replies
  • 1 likes

Spotify pauses when different account is used on the same WiFi

My brother and I have two separate accounts, and they've never been connected, if that's even possible (as far as I know). However, sometimes only ONE of our accounts can be active at a time, otherwise it pauses the other's music. This is clearly a p...

Casual Listener

       My brother and I have two separate accounts, and they've never been connected, if that's even possible (as far as I know). However, sometimes only ONE of our accounts ca...

PASSIONHIT

Composer

354 Views

3 replies

1 likes

Account
  • 354 Views
  • 3 replies
  • 1 likes

Iniciar con correo electrónico

Buen día, me registré en Spotify con mi cuenta de Facebook, esto me obliga a tener que iniciar siempre mi sesión de Facebook antes de abrir la sesión en Spotify, me gustaría ingresar con el correo asociado a mi facebook. ¿Cómo lo hago? ¿Cómo lo hago?...

Newbie

Buen día, me registré en Spotify con mi cuenta de Facebook, esto me obliga a tener que iniciar siempre mi sesión de Facebook antes de abrir la sesión en Spotify, me gustaría ingresar con el correo as...

Jose_M

Spotify Star

514 Views

2 replies

1 likes

Login
  • 514 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connecting facebook account to spotify account

PlanFreeCountryThe NetherlandsDevice(Oneplus 6, iMac (27-inch, Late 2013))Operating System(Android Pie, macOS High Sierra) My Question or Issue I cant connect my spotify account to my facebook account in the spotify settings (option simply doesnt sho...

Casual Listener

Plan Free Country The Netherlands Device (Oneplus 6, iMac (27-inch, Late 2013)) Operating System (Android Pie, macOS High Sierra)   My Question or Issue  I cant connect my spotify...

Guido

Spotify Legend

773 Views

3 replies

0 likes

Account
Free
Login
  • 773 Views
  • 3 replies
  • 0 likes

Solved!! Someone using my account to promote their own music! How do I ban this shitface?

Just like the topic says, someone is using my account to promote their own music. When I try to listen to my own playlists it just stops and starts playing an artist called "frulnalheo". They don't even listen to it on their device they just make my ...

Regular

Just like the topic says, someone is using my account to promote their own music.   When I try to listen to my own playlists it just stops and starts playing an artist called "frulnalheo". The...

user-removed

Not applicable

553 Views

3 replies

0 likes

Account
Security
  • 553 Views
  • 3 replies
  • 0 likes

premium issu

CountryMalaysia Device(Huawei p9)Operating SystemAndroid 7.0 My Question or Issuei have subscribed to premium but it dose not work and i have alredybeen charged.

Newbie

  Country Malaysia  Device (Huawei p9) Operating System Android 7.0   My Question or Issue i have subscribed to premium but it dose not work and i have alredybeen charged. &n...

Loxer

Community Legend

210 Views

1 replies

0 likes

Subscription
  • 210 Views
  • 1 replies
  • 0 likes

i dont know my username or email

i cant log into my account. i used 1 email to make 2 different accounts and it only lets me log into the one that i dont have my card linked to. soo i cant even log-in to cancel for when the free trial ends. PLEASE HELP

Casual Listener

i cant log into my account. i used 1 email to make 2 different accounts and it only lets me log into the one that i dont have my card linked to. soo i cant even log-in to cancel for when the free tri...

Jose_M

Spotify Star

684 Views

6 replies

0 likes

Account
  • 684 Views
  • 6 replies
  • 0 likes

Me dice que mi Usuario no existe al intentar recuperar contraseña

Soy premium, pero no logro encontrar el email con el que me di de alta y buscar mis recibos, al intentar cambiar contraseña me dice que mi id de usuario no existe! (y lo estoy poniendo tal cual esta en la app donde dice: Has iniciado sesion como ****...

Casual Listener

Soy premium, pero no logro encontrar el email con el que me di de alta y buscar mis recibos, al intentar cambiar contraseña me dice que mi id de usuario no existe! (y lo estoy poniendo tal cual esta ...

Jose_M

Spotify Star

10753 Views

7 replies

0 likes

Login
Premium
Subscription
  • 10753 Views
  • 7 replies
  • 0 likes

cant find my usename and emile.

hallo, i was login in to my account on my phone for hafe a year now. i tryed to log in from ather computer but couldent find the username.i tryed every combenision withe my passwords but ntahing works. my payment sent to my main emile but i think its...

Newbie

  hallo, i was login in to my account on my phone for  hafe a year now. i tryed to log in from ather computer but couldent find the username. i tryed every combenision withe my passwords ...

Loxer

Community Legend

268 Views

1 replies

0 likes

Account
Login
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Spotify shows weird letters instead of my Facebook user name

PlanPremiumCountry Vietnam DeviceAsus Zenfone 2, Windows 10 LaptopOperating SystemAndroid Marshmallow, Windows 10 My Question or IssueBoth Spotify desktop and android app now shows some kinds of weird letters instead of my Facebook name. It used to w...

Casual Listener

Plan Premium Country  Vietnam   Device Asus Zenfone 2, Windows 10 Laptop Operating System Android Marshmallow, Windows 10   My Question or Issue Both Spotify desktop and and...

Jose_M

Spotify Star

900 Views

4 replies

0 likes

Account
  • 900 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't get my premium

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot start to pay my premium, it'll always fail even when I choose the payment mode (I can't go to the next step)...

Casual Listener

Plan Free/Premium Country Indonesia Device Samsung Galaxy S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot start to pay my premiu...

Guido

Spotify Legend

616 Views

5 replies

0 likes

Premium
  • 616 Views
  • 5 replies
  • 0 likes

Superuser Contribution Zip code United Arab Emirates

Plan: freeCountry United Arab Emirates Device: Mac book pro Operating System: mac os My Question or Issuewhen chosing the UAE as my country it requires a a zip code . when i enter my zip code (00000) its says its not valid for the selected country. u...

Visitor

Plan: free Country United Arab Emirates   Device: Mac book pro   Operating System: mac os     My Question or Issue when chosing the UAE as my country it requires a a zip ...

Guido

Spotify Legend

5487 Views

12 replies

4 likes

Account
Free
Other
  • 5487 Views
  • 12 replies
  • 4 likes