Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9954 Views
  • 3 replies
  • 9 likes
  • Security
  • 9954 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496988 Views
  • 982 replies
  • 112 likes
  • Account
  • 496988 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214160 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214160 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122783 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122783 Views
  • 72 replies
  • 12 likes

Lost Playlists

I just went onto my account to find that all of my playlists had been deleted. I recovered the playlists that I had created but I couldn't get back the playlists that I was following, such as several that were created by Spotify. Has anyone else had ...

  • Casual Listener
  •   I just went onto my account to find that all of my playlists had been deleted.  I recovered the playlists that I had created but I couldn't get back the playlists that I was following, s...
  • Keanu_C
  • Community Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • Account
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution My secret playlists keep turning public after some time.

My secret playlists keep turning public after some time and it is very annoying, as they contain some songs that mean a lot to me and it's very exposing. Is is supposed to happen and if so, can I disable this? PlanPremium

  • Newbie
  • My secret playlists keep turning public after some time and it is very annoying, as they contain some songs that mean a lot to me and it's very exposing. Is is supposed to happen and if so, can I dis...
  • Guido
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Other
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other Spotify Users cant follow me?

PlanPremiumCountry CanadaDeviceiPhone 6s, Macbook AirOperating SystemiOS 12 My Question or Issue My friend just downloaded and is new to spotify, she doesnt have Spotify Premium yet. She tried to search and follow me and at first she could even find ...

  • Newbie
  • Plan Premium Country  Canada Device iPhone 6s, Macbook Air Operating System iOS 12     My Question or Issue   My friend just downloaded and is new to spotify, she does...
  • Guido
  • Spotify Legend
  • 1850 Views
  • 3 replies
  • 0 likes
  • Account
  • 1850 Views
  • 3 replies
  • 0 likes

Superuser Contribution Username

PlanPremiumCountry USA Device(iPhone 7, Macbook Pro late 2016, Windows 10 etc)Operating System(iOS 10, Windows 10,etc.) My Question or Issue I show up as a number, no username. I no longer have a facebook. How do I set my username..?

  • Regular
  • Plan Premium Country  USA   Device (iPhone 7, Macbook Pro late 2016, Windows 10 etc) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  I show up as a n...
  • user-removed
  • Not applicable
  • 1089 Views
  • 14 replies
  • 0 likes
  • Account
  • 1089 Views
  • 14 replies
  • 0 likes

Solved!! Bug report, cant post in desktop for some reason.

Hi, when i mute spotify (turn volume all the way down) and press play it crashes. just thought i would let you know. Also why doesnt Ctrl + F work in artist page anymore... why remove a useful feature like that.

  • Casual Listener
  • Hi, when i mute spotify (turn volume all the way down) and press play it crashes. just thought i would let you know. Also why doesnt Ctrl + F work in artist page anymore... why remove a useful featur...
  • landonharris88
  • Composer
  • 463 Views
  • 2 replies
  • 1 likes
  • Other
  • 463 Views
  • 2 replies
  • 1 likes

Desktop App (Mac) Freezes

PlanPremiumCountry USA Operating System(iOS 11.1.2, Mac OS) My Question or Issue My mac app freezes

  • Visitor
  •   Plan Premium Country  USA   Operating System (iOS 11.1.2, Mac OS)   My Question or Issue   My mac app freezes 😛
  • landonharris88
  • Composer
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 398 Views
  • 2 replies
  • 0 likes

Password instead of nickname is shown in spotify app

Hi there,I created a new spotify account and instead of my nickname, my password is shown in the app on my macbook. I already changed the password, but still my - now old - password is shown.I would like to have it replaced with my nickname! PlanPrem...

  • Newbie
  • Hi there, I created a new spotify account and instead of my nickname, my password is shown in the app on my macbook. I already changed the password, but still my - now old - password is shown. I wo...
  • Billy-J
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 550 Views
  • 1 replies
  • 0 likes

Add Second Spotify account

PlanFreeCountry USAOperating SystemAndroidMy Question or Issue I have a free Spotify personal account and would like to start a separate artist account. Is there a way to do that?

  • Newbie
  • Plan Free Country  USA Operating System Android My Question or Issue  I have a free Spotify personal account and would like to start a separate artist account.  Is there a way t...
  • Billy-J
  • Spotify Star
  • 1053 Views
  • 1 replies
  • 0 likes
  • Account
  • 1053 Views
  • 1 replies
  • 0 likes

Solved!! Can't login on app

PlanFree/Premium premium Country usa DeviceMoto x4Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9.0My Question or IssueI am unable to login on the app, when I try to it says I am offline, I have this issue on WiFi and LTE. I don't ha...

  • Casual Listener
  • Plan Free/Premium premium  Country usa   Device Moto x4 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9.0 My Question or Issue I am unable to login on the ...
  • Jᴀᴄᴋ
  • Roadie
  • 1103 Views
  • 3 replies
  • 1 likes
  • Login
  • 1103 Views
  • 3 replies
  • 1 likes

Lost all my contact information

Hi everyone, I subscribed to spotify about a month ago when i changed from iphone to android. I also decided to create a new email address so I can have a clean email box. The issue is, all the information regarding this email address was lost when t...

  • Casual Listener
  •   Hi everyone,  I subscribed to spotify about a month ago when i changed from iphone to android.  I also decided to create a new email address so I can have a clean emai...
  • Jᴀᴄᴋ
  • Roadie
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
  • 422 Views
  • 3 replies
  • 0 likes

Spotify Account Name

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10Pro My Question or IssueSo Spotify released the new username thing where it is made out of random characters and such but my display username is still the one I us...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Samsung Galaxy 7 Edge Operating System Windows 10Pro   My Question or Issue So Spotify released the new username thing where...
  • Jose_M
  • Spotify Star
  • 540 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 540 Views
  • 3 replies
  • 0 likes

Spotify settings not showing “Show Currently Played Artists” option

PlanPremiumCountry USADeviceiPhone 8 PlusOperating SystemiOS 12.0.1 My Question or Issue My Spotify has not been showing “Recently Played Artists” and doesn’t even have the option to toggle on/off the “Show Currently Played Artists” green button unde...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8 Plus Operating System iOS 12.0.1   My Question or Issue  My Spotify has not been showing “Recently Played Artists” and doesn’t ...
  • Jose_M
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 430 Views
  • 1 replies
  • 0 likes

one emailadress, 2 accounts..?

My Question or Issue My account is nynke75. My mailadress is known by you. My daughter was changing my password, but also changed my username. Now i have my mailadress, which is a FREE spotify account (moose2003), and i have one on the same mailadres...

  • Visitor
  •     My Question or Issue  My account is nynke75. My mailadress is known by you. My daughter was changing my password, but also changed my username.  Now i have my mailadress, ...
  • Jose_M
  • Spotify Star
  • 316 Views
  • 1 replies
  • 1 likes
  • Account
  • 316 Views
  • 1 replies
  • 1 likes

ps4 help

Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please sign out and try a different account. Keep getting this message. Driving me insane. Unlinked all devices. Used to work. I am not creating a ...

  • Casual Listener
  •   Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please sign out and try a different account.   Keep getting this message. Driving...
  • Jose_M
  • Spotify Star
  • 368 Views
  • 2 replies
  • 0 likes
  • Login
  • 368 Views
  • 2 replies
  • 0 likes

My account is lost, please help me.

PlanFree/PremiumCountry TurkeyHuawei P SmartOperating System Android 7(?) My Question or Issue I've changed my Phone so I had to download Spotify and log in. But unfourtunately I wasn't able to because I don't remember which email adress that I used ...

  • Newbie
  •   Plan Free/Premium Country  Turkey Huawei P Smart Operating System Android 7(?)   My Question or Issue   I've changed my Phone so I had to download Spotify and log in. ...
  • Jose_M
  • Spotify Star
  • 247 Views
  • 1 replies
  • 1 likes
  • Account
  • 247 Views
  • 1 replies
  • 1 likes

Problem with invitation of family plan

Hello, I have the family plan for a while now and I have been using without a problem. However, despite still having one invitation left, I am trying to add my dad to the plan, but when I send the invitation he does not receive it. I do not know what...

  • Newbie
  •     Hello,    I have the family plan for a while now and I have been using without a problem. However, despite still having one invitation left, I am trying to add my dad to t...
  • Jᴀᴄᴋ
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
  • 287 Views
  • 1 replies
  • 0 likes

delete spotify community account

PlanPremiumCountry USDeviceiPhone 8 My Question can I delete my community account without deleting my spotify music acc??

  • Music Fan
  • Plan Premium Country  US Device iPhone 8  My Question   can I delete my community account without deleting my spotify music acc?? 
  • user-removed
  • Not applicable
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

I can't change my Country

PlanPremiumCountryItaly but I'd like to change to BrazilDeviceSamsung Galaxy S9+Operating System Android Oreo but I'm not sure My Question or IssueSo, I've been using my Spotify free for a while in Italy because I live there, now I'm in Brazil for al...

  • Visitor
  • Plan Premium Country Italy but I'd like to change to Brazil Device Samsung Galaxy S9+ Operating System  Android Oreo but I'm not sure   My Question or Issue So, I've been usi...
  • kellinuss1
  • Music Fan
  • 686 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 686 Views
  • 3 replies
  • 0 likes

How can I recover hidden songs?

PlanFree/PremiumCountry Device(iPhone 4)Operating System(iOS 9.3.5) My Question or IssueWhen I did not have Premium I used the wrong button to make a fews songs favorite. In stead of saving the song I got the mesaage "We will not play this song again...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 4) Operating System (iOS 9.3.5)   My Question or Issue When I did not have Premium I used the wrong button to make a fews songs favorite...
  • kellinuss1
  • Music Fan
  • 15503 Views
  • 2 replies
  • 0 likes
  • Account
  • 15503 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Name Problem

Hi Spotify. I just created my Spotify account like 10 minutes ago. I determined my username as "aksakallı simitçi" but in my account informations it says my username is [snip - removed by moderator] Can you fix it? I want to use my original username....

  • Newbie
  • Hi Spotify. I just created my Spotify account like 10 minutes ago. I determined my username as "aksakallı simitçi" but in my account informations it says my username is [snip - removed by modera...
  • Jemi
  • Spotify Legend
  • 809 Views
  • 4 replies
  • 0 likes
  • Account
  • 809 Views
  • 4 replies
  • 0 likes