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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420793 Views
  • 965 replies
  • 108 likes
  • Account
  • 420793 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186184 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186184 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103354 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103354 Views
  • 69 replies
  • 10 likes

Superuser Contribution Posso perder minhas playlists?

Ola! Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free. Gostaria de saber se vou perder minhas playlists quando cancelar o plano premium

  • Newbie
  • Ola!  Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free.  Gostaria de saber se vou perder minhas playlists quando cancela...
  • Daisy
  • Spotify Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Multiple accounts starred playlist share

PlanFreeCountryBulgariaDeviceSamsung Galaxy X Cover 3Operating SystemAndroid Oreo, Windows 10,etc.) My Question or IssueHello,My first account was created long ago with false e-mail address (I was afraid of being scammed) and logging trough Facebook....

  • Casual Listener
  • ...eset it, since the new password is sent to unexisting e-mail... Therefore I created a new profile and added all the public playlists. HOWEVER the post important playlists where I kept my best of all s...
  • BlackPillow
  • Composer
  • 740 Views
  • 6 replies
  • 0 likes
  • Account
  • 740 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account nickname

Somehow my nickname (not username, username is correct) was changed from migachevm to evgen. And i cannot change it. I'm so sad about this After connect my facebook account nothing happens, only the picture of my facebook profile become my picture of...

  • Visitor
  •    Somehow my nickname (not username, username is correct) was changed from migachevm to evgen. And i cannot change it. I'm so sad about this 😞 After connect my facebook account nothing h...
  • Guido
  • Spotify Legend
  • 1881 Views
  • 5 replies
  • 0 likes
  • Account
  • 1881 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log back in to Premium Family account with FB login

PlanPremium Family CountryThe Netherlands DeviceHuawei P10 and LaptopOperating SystemAndroid 8.0.0, Windows 10 My Question or Issue I subscribed to a Spotify Premium Family account using Facebook Login.Since I can't use these FB login credentials for...

  • Newbie
  • Plan Premium Family  Country The Netherlands  Device Huawei P10 and Laptop Operating System Android 8.0.0, Windows 10   My Question or Issue  I subscribed to a Spotify P...
  • Guido
  • Spotify Legend
  • 758 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 758 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot submit invitation to Premium for Family

PlanPremium for FamilyCountry CzechDevice(web, mobile) My Question or IssueHello guys,today I creted an account for my daughter and invite her to Premium for Family plan. She got email with invitation and is able to clik on "Accept Invitation" button...

  • Casual Listener
  • Plan Premium for Family Country  Czech Device (web, mobile)   My Question or Issue Hello guys, today I creted an account for my daughter and invite her to  Premium for Family ...
  • Knedlo
  • Casual Listener
  • 1109 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1109 Views
  • 3 replies
  • 0 likes

Solved!! Why is my account playing songs from other people's accounts??

Hi! Apparently there is some issue with spotify connect, since my account suddenly starts playing songs from some complete random people's accounts! The screen pops up that is saying "now playing on Mr.X's iphone" - which is not me or anything close!...

  • Newbie
  • Hi! Apparently there is some issue with spotify connect, since my account suddenly starts playing songs from some complete random people's accounts! The screen pops up that is saying "now playin...
  • kejt_
  • Community Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Can't Log In

So here's my problem: My phone won't let me use my username and password to sign into my account. However, I can sign in on my computer and tablet using the same username/password and the app let one of my friends sign in when they tried on my phone....

  • Newbie
  • So here's my problem:   My phone won't let me use my username and password to sign into my account. However, I can sign in on my computer and tablet using the same username/password and the ap...
  • kejt_
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription not showing on laptop

I have a paid Premium account which I access on my iPhone. I have signed into Spotify on my laptop, and it is showing the Free account and wants me to upgrade?

  • Newbie
  •   I have a paid Premium account which I access on my iPhone.  I have signed into Spotify on my laptop, and it is showing the Free account and wants me to upgrade? 
  • Guido
  • Spotify Legend
  • 391 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 391 Views
  • 2 replies
  • 0 likes

Superuser Contribution my profile does not exist on search result

PlanFree My Question or Issue Question is my friends can not find my profile on "search". My user name not shown on the "profiles" list. Yes, i know that i can copy my link and send them but that is not answer.

  • Casual Listener
  • Plan Free   My Question or Issue  Question is my friends can not find my profile on "search". My user name not shown on the "profiles" list. Yes, i know that i can copy my link and send...
  • Guido
  • Spotify Legend
  • 616 Views
  • 5 replies
  • 2 likes
  • Account
  • 616 Views
  • 5 replies
  • 2 likes

account merge?

Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wondering if its possible to merge my old account with my new one?

  • Newbie
  •   Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wonde...
  • Jose_M
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • Account
  • 627 Views
  • 1 replies
  • 0 likes

My account disappeared...

PlanPremiumCountryMexico DevicePc... and a samsung s6Operating SystemWindows 10 My Question or Issue Good evening... Well, here is the thing, my account is Donnie Lebowski but i can't access this account, i tried all the possible passwords and doesn´...

  • Newbie
  •   Plan Premium Country Mexico  Device Pc... and a samsung s6 Operating System Windows 10   My Question or Issue  Good evening... Well, here is the thing, my account is ...
  • Jose_M
  • Spotify Star
  • 479 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 479 Views
  • 1 replies
  • 1 likes

Find account with card

PlanPremiumCountry PolandDeviceHuwaweiOperating SystemAndroid My Question or IssueI don't remember e mail and password, I have only user number and number of my credit card which I use to pay for my premium. Can I get my account back somehow?

  • Newbie
  •   Plan Premium Country  Poland Device Huwawei Operating System Android   My Question or Issue I don't remember e mail and password, I have only user number and number of my ...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

No account found

I have never subscribed to spotify and was given 6 month free via rogers. However from august evvery month on the 9th of each month i am charged $9.99 and when i am going to cancel my account , it says no account try free for month. Charges are under...

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  • Casual Listener
  • I have never subscribed to spotify and was given 6 month free via rogers. However from august evvery month on the 9th of each month i am charged $9.99 and when i am going to cancel my account , it sa...
  • Billy-J
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 493 Views
  • 3 replies
  • 0 likes

Account in use on other device

PlanPremiumCountry NetherlandsDeviceiPhone 7Operating SystemiOS 12 My Question or Issue I have a premium account and since a couple of weeks I think my account is linked with someone else his account.I have spotify on my Phone and my daughter (also i...

  • Newbie
  •   Plan Premium Country  Netherlands Device iPhone 7 Operating System iOS 12   My Question or Issue  I have a premium account and since a couple of weeks I think my acco...
  • Jose_M
  • Spotify Star
  • 364 Views
  • 1 replies
  • 1 likes
  • Premium
    Security
  • 364 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Transferir playlist para uma nova conta

Boa tarde, eu gostaria de copiar minhas playlists de minha conta paulogabrielmirandasposisto@hotmail.com para uma nova conta.Email da nova conta :paulogabrielsposito@hotmail.com

  • Casual Listener
  • Boa tarde, eu gostaria de copiar minhas playlists de minha conta paulogabrielmirandasposisto@hotmail.com para uma nova conta. Email da nova conta :paulogabrielsposito@hotmail.com
  • vhyppolito
  • Newbie
  • 40078 Views
  • 129 replies
  • 1 likes
  • Account
  • 40078 Views
  • 129 replies
  • 1 likes

Zahlung fehlgeschlagen.

Plan PremiumCountry AustriaThe same credit card which has been in use for payment for years doesn't work anymore. The card ist not expired. Nothing has changed on my end, nor on my credit card provider's end. 3D Secure is and has always been activate...

  • Casual Listener
  • Plan Premium Country Austria The same credit card which has been in use for payment for years doesn't work anymore. The card ist not expired. Nothing has changed on my end, nor on my credit card pr...
  • ich999
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Followed artists disappearing

PlanPremiumCountry USADeviceGalaxy S7 and Windows LaptopOperating SystemAndroid Oreo and Windows 10 My Question or Issue I've noticed that while no other information (playlists, downloaded songs, etc) disappear, my followed artists seem to be resetti...

  • Regular
  •   Plan Premium Country  USA Device Galaxy S7 and Windows Laptop Operating System Android Oreo and Windows 10   My Question or Issue  I've noticed that while no other in...
  • jg2910
  • Regular
  • 1568 Views
  • 5 replies
  • 1 likes
  • Other
    Premium
  • 1568 Views
  • 5 replies
  • 1 likes

Frank Zappa songs unavailable??

I've seen this asked before, but it was a few years ago. In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there any possibility of anyone shedding some light on this? Songs such as T...

  • Casual Listener
  •   I've seen this asked before, but it was a few years ago.   In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there an...
  • Jose_M
  • Spotify Star
  • 368 Views
  • 1 replies
  • 1 likes
  • Other
  • 368 Views
  • 1 replies
  • 1 likes

Connect Facebook to Spotify - Problem

The title says it all. I connected my facebook to my spotify, but unfortunately I don't see my facebook username in profile. It's still the spotify-user. I'm attaching a picture so you all can see, is it supposed to look like that when you connect fa...

  • Regular
  • The title says it all. I connected my facebook to my spotify, but unfortunately I don't see my facebook username in profile. It's still the spotify-user. I'm attaching a picture so you all can see, i...
  • Jose_M
  • Spotify Star
  • 274 Views
  • 3 replies
  • 1 likes
  • Account
  • 274 Views
  • 3 replies
  • 1 likes