Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304121 Views
  • 869 replies
  • 97 likes
  • Account
  • 304121 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139602 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139602 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80698 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80698 Views
  • 64 replies
  • 9 likes

Superuser Contribution Discover Weekly playlist doesn‘t update

I checked my weekly playlist but it doesn‘t update. My roommate shared his weekly playlist with me and his playlist updatet in an instant. I started the app and de-installed it but nothing happened. Is there something i can do?

  • Visitor
  • I checked my weekly playlist but it doesn‘t update. My roommate shared his weekly playlist with me and his playlist updatet in an instant.    I started the app and de-installed it but not...
  • JulianA_Bogota
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron doble

PlanPremiumCountry mexicoDeviceiPhone 5SOperating SystemiOS 10My Question or Issueestaba contratando spotify premium para universitarios y puse los datos y todo y me cobro pero aun no me llegaba el mensaje de confirmacion que si aplicaba para el plan...

  • Casual Listener
  • Plan Premium Country  mexico Device iPhone 5S Operating System iOS 10 My Question or Issue estaba contratando spotify premium para universitarios y puse los datos y todo y me cobro pero...
  • JulianA_Bogota
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO APAREZCO COMO PREMIUM

Hola, Mi problema es el siguiente: No aparezco como premium y llevo meses pagandolo. Este mes no me habeis realizado el cobro pero no es culpa ni de mi banco ni de mi cuenta bancaria. Como no teneis un numero de atención al cliente (o no de facil acc...

  • Newbie
  • Hola,   Mi problema es el siguiente:   No aparezco como premium y llevo meses pagandolo. Este mes no me habeis realizado el cobro pero no es culpa ni de mi banco ni de mi cuenta bancari...
  • JulianA_Bogota
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connections impossible sur l'application mobile

PlanPremiumCountryFRANCEDeviceMotorola x styleOperating SystemAndroid 7.0 My Question or Issue Bonjour,je n'arrive plus à me connecter à mon compte sur l'appli Android. Ça a commencé avec un ecran noir alors j'ai désinstallé et réinstallé mais depuis...

  • Newbie
  •   Plan Premium Country FRANCE Device Motorola x style Operating System Android 7.0   My Question or Issue   Bonjour, je n'arrive plus à me connecter à mon compte sur l'app...
  • JulianA_Bogota
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Profiles like Netflix so I can let my partner use my Spotify while driving?

Premium member, is there way to do this so I can give my phone without all my personal search and history on there. I guess I could create a free account to switch too but that seems unnecessary surely?? (don’t know if Spotify is owned by Facebook it...

  • Visitor
  • Premium member, is there way to do this so I can give my phone without all my personal search and history on there.   I guess I could create a free account to switch too but that seems unneces...
  • Ryanx0r
  • Composer
  • 625 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 625 Views
  • 3 replies
  • 0 likes

Opzeggen van spotify op dag van afhouding

My Question or Issue Ik heb al een paar maanden spotify premium en heb zojuist m'n spotify opzegt, maar vandaag is ook 10 euro van m'n rekening afgeboekt voor weer een maand premium ( heb deze terug terug geboekt ) Heb ik recht om dit geld terug te k...

  • Newbie
  •    My Question or Issue  Ik heb al een paar maanden spotify premium  en  heb zojuist m'n spotify opzegt, maar vandaag is ook 10 euro van m'n rekening afgeboekt voor weer ee...
  • Ryanx0r
  • Composer
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Connecting To Facebook does nothing

PlanFree/PremiumCountry CanadaDeviceDesktop (Also have IPhone 6s)Operating SystemWindows 10 My Question or Issue Hi, I've been trying to connect my account to facebook, but when I click the "Connect To Facebook" button in the spotify desktop app, it ...

  • Newbie
  • Plan Free/Premium Country  Canada Device Desktop (Also have IPhone 6s) Operating System Windows 10   My Question or Issue  Hi,   I've been trying to connect my ac...
  • Ryanx0r
  • Composer
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

I I think someone is using my account

Of a time to here, I open my Spotify and the last song recorded is a totally random song that I didn't hear in any of my devices. I've already used the option to unplug all devices, but this continues to happen. I'd like to know what I have to do to ...

  • Newbie
  • Of a time to here, I open my Spotify and the last song recorded is a totally random song that I didn't hear in any of my devices. I've already used the option to unplug all devices, but this continue...
  • Ryanx0r
  • Composer
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant post playlist

Hi, im trying to post my first playlist here but I always get this error message: invalid uri. Can someone help me figure out what I’m doin wrong? Thanks! This is the link: “https://open.spotify.com/user/blaq_sheep/playlist/4vQUh96DmWBgmqfqwzJMRa?si=...

  • Casual Listener
  • Hi,   im trying to post my first playlist here but I always get this error message: invalid uri. Can someone help me figure out what I’m doin wrong? Thanks!    This is the lin...
  • JulianA_Bogota
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • Other
  • 279 Views
  • 1 replies
  • 0 likes

Strange songs

PlanPremium My Question or IssueThere are some odd playlists in my library.The problem here is that I don't play those songs/albums/playlists so maybe someone else is using my account.Time ago I changed my password but seems to continue after this, a...

  • Casual Listener
  • Plan Premium   My Question or Issue There are some odd playlists in my library. The problem here is that I don't play those songs/albums/playlists so maybe someone else is using my account....
  • Loxer
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Can't change my e-mail adress

Hello, I read on the spotify website that you can change your email on your profile edit screen, but I can't do it, and I want to change my email adress, what can I do?

  • Regular
  •   Hello, I read on the spotify website that you can change your email on your profile edit screen, but I can't do it, and I want to change my email adress, what can I do?
  • h_h8cki-4rzaf
  • Newbie
  • 566 Views
  • 5 replies
  • 1 likes
  • 566 Views
  • 5 replies
  • 1 likes

Superuser Contribution Does Spotify Work In Iran?

PlanPremiumCountry Will be visiting IranDevice(iPhone 6s)Operating System(iOS 9.2.1) My Question or Issue Hey! for the summer i'll be visiting my relatives back in iran (i live in Sweden) and i've been using spotify premium bcs i love music. Last tim...

  • Newbie
  • Plan Premium Country  Will be visiting Iran Device (iPhone 6s) Operating System (iOS 9.2.1)   My Question or Issue  Hey! for the summer i'll be visiting my relatives back in ...
  • 1734 Views
  • 0 replies
  • 1 likes
  • 1734 Views
  • 0 replies
  • 1 likes

Superuser Contribution Merge 2 accounts?

Plan: PremiumCountry: Germany I have a Premium Spotify plan with my personal account and created another account for my Artist page because I've read that it would be better to have a separated one. Since I'm featuring my personal playlists now on my...

  • Newbie
  • Plan: Premium Country: Germany   I have a Premium Spotify plan with my personal account and created another account for my Artist page because I've read that it would be better to have a sepa...
  • JuanSebastian
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Account was Hacked by Hans Gallagher on a Galaxy device.

PlanPremiumCountry USADeviceIphone, Galaxy, PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Turned on my computer and unfamiliar music was playing. The Connect to A Device Tab said that my account was playing on Hans Ga...

  • Newbie
  • Plan Premium Country  USA Device Iphone, Galaxy, PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Turned on my computer and unfamiliar...
  • JuanSebastian
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Problema com migração de conta Plano Premium para Plano Familiar

Boa tardeEstou com problemaDois meses seguidos que estão combrando como se fosse Plano Premium,migrei faz dois meses para Plano Familiar e ainda estão combrando no meu cartão

  • Visitor
  •   Boa tarde Estou com problema Dois meses seguidos que estão combrando como se fosse Plano Premium, migrei faz dois meses para Plano Familiar e ainda estão combrando no meu cartão  
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Not able to change country

I am from Portugal and recently moved to Brazil. I have the free account and I am not being able to change the country to Brazil.

  • Newbie
  • I am from Portugal and recently moved to Brazil. I have the free account and I am not being able to change the country to Brazil.
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

premium em pausa

Fiz o pagamento, via cartão de crédito, do meu plano premium, porém aparece "Premium em Pausa" e não consigo acessar o spotify. A cobrança já ocorreu no meu cartão.O que faço?

  • Casual Listener
  •     Fiz o pagamento, via cartão de crédito, do meu plano premium, porém aparece "Premium em Pausa" e não consigo acessar o spotify.  A cobrança já ocorreu no meu cartão. O que faço...
  • Bittencourt
  • Spotify Star
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

Solved!! using Skrill prepaid mastercard

I'm trying to pay with a Skrill prepaid mastercard, but it keeps saying that my country is mismatching. I already tried switching it to UK, but the error keeps occuring. I never had any problems paying with this card. I though then I'll buy a 10 euro...

  • Casual Listener
  •   I'm trying to pay with a Skrill prepaid mastercard, but it keeps saying that my country is mismatching. I already tried switching it to UK, but the error keeps occuring. I never had any probl...
  • -ru_f8sq1t8ec
  • Casual Listener
  • 1560 Views
  • 2 replies
  • 0 likes
  • 1560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Already have an account? What?

I (at the suggestion of my fiance) decided to create a spotify account. Upon trying to create an account when I had to input my email it was already used. I figured it was obviously linked to my email so I reset the password and logged in. In the fav...

  • Newbie
  • I (at the suggestion of my fiance) decided to create a spotify account. Upon trying to create an account when I had to input my email it was already used. I figured it was obviously linked to my emai...
  • JuanSebastian
  • Roadie
  • 2053 Views
  • 1 replies
  • 0 likes
  • 2053 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Signed up for normal premium instead of student premium

Hi,I am a student in the UK and have been using Spotify premium for student since October 2017. This month my payment failed becaue my card has been replaced. So I made a payment this morning with a new payment method and was charged £14.99. I was so...

  • Newbie
  • Hi, I am a student in the UK and have been using Spotify premium for student since October 2017. This month my payment failed becaue my card has been replaced. So I made a payment this morning with ...
  • JuanSebastian
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes