Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255960 Views
  • 782 replies
  • 81 likes
  • Account
  • 255960 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126578 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126578 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69814 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69814 Views
  • 63 replies
  • 8 likes

Connect to facebook and 2 accounts with the same email

Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that uses an identical email) to a spotify account. Howev...

  • Newbie
  • Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that u...
  • Loxer
  • Spotify Star
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Trouble and Making a List of Music

All I want to do is to make a list of my music.To copy the name of tracks to a Word document or something, so all the songs I have are listed out. But I can't sign into my account on a laptop because I am under a family plan that has the country set ...

  • Newbie
  •     All I want to do is to make a list of my music. To copy the name of tracks to a Word document or something, so all the songs I have are listed out.   But I can't sign into my ...
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Student discount in Israel

Hey Spotify team!2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students.I tried to send a request asking to consider my college for approvel via SheerID ...

  • Casual Listener
  • Hey Spotify team! 2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students. I tried to send a request ...
  • Maxim
  • Spotify Star
  • 9434 Views
  • 1 replies
  • 327 likes
  • Account
    Subscription
  • 9434 Views
  • 1 replies
  • 327 likes

Superuser Contribution Song Streams NOT updating

The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap.

  • Casual Listener
  • The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap. 
  • Melody
  • Community Manager
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen Account

I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one. Can someone help me get back my account and my payment informatio...

  • Newbie
  • I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one.  Can s...
  • Melody
  • Community Manager
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Can't login on my android app

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

  • Casual Listener
  • I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?
  • joanabcorreia
  • Casual Listener
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble with connecting with Facebook

Hi, i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with Facebook”. I click continue but it doesn’t do anything. I a...

  • Newbie
  • Hi,  i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with F...
  • JulianA_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adresse mail oubliée.

Bonjour/Bonsoir j’ai essayé de me connecter sur mon compte Spotify, mais malheureusement je ne connais plus le nom de mon adresse mail. Je connais seulement le nom d’utilisateur de mon compte. J’aimerais donc savoir si il est possible de prendre conn...

  • Newbie
  • Bonjour/Bonsoir j’ai essayé de me connecter sur mon compte Spotify, mais malheureusement je ne connais plus le nom de mon adresse mail. Je connais seulement le nom d’utilisateur de mon compte. J’aime...
  • JulianA_Bogota
  • Roadie
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two emails in one account

For some reason my user account has both my old and new email addresses. I can sign in with my a) user name b) old email and c) new email. Now my premium account is only connected to the new email so if I sign in using a) or b), I can´t access the pr...

  • Visitor
  • For some reason my user account has both my old and new email addresses. I can sign in with my a) user name b) old email and c) new email. Now my premium account is only connected to the new email so...
  • JulianA_Bogota
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have a daily mix on any device and I'm a premium user for over a month now

Hey,I use spotify pretty intensely, nearly an hour every day. For the first couple of days after i hot spotify i had a daily mix and i enjoyed it a lot but now i only have one daily mix which hasnt updated in at least two weeks. Ive checked both my c...

  • Casual Listener
  • Hey, I use spotify pretty intensely, nearly an hour every day. For the first couple of days after i hot spotify i had a daily mix and i enjoyed it a lot but now i only have one daily mix which hasnt...
  • JulianA_Bogota
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem in Logging In

Hi everyone,I forgot my password and I requested a link to choose a new one. I received the link and I reset my password. When I try to log in clicking the button "log in" it says "logging in" and than it stops and the button goes back to "log in".I ...

  • Casual Listener
  • Hi everyone, I forgot my password and I requested a link to choose a new one. I received the link and I reset my password. When I try to log in clicking the button "log in" it says "logging in" and ...
  • Mccube11
  • Casual Listener
  • 279 Views
  • 3 replies
  • 0 likes
  • Login
  • 279 Views
  • 3 replies
  • 0 likes

I can no longer log in

I'm putting in my username and password correctly but it wont let me log in.My user is batgirl19999

  • Newbie
  • I'm putting in my username and password correctly but it wont let me log in. My user is batgirl19999 
  • user-removed
  • Not applicable
  • 354 Views
  • 5 replies
  • 1 likes
  • Login
  • 354 Views
  • 5 replies
  • 1 likes

Superuser Contribution AYUDA NO puedo reproducir las canciones de mi pc en el telefono

Buenas tengo un problema, añado canciones que no estan en spotify desde el ordenador. Solo puedo escucharlas en el ordenador y en el telefono me aparecen en gris y no puedo escucharlas. ¿Alguien sabe que hacer?

  • Casual Listener
  • Buenas tengo un problema, añado canciones que no estan en spotify desde el ordenador. Solo puedo escucharlas en el ordenador y en el telefono me aparecen en gris y no puedo escucharlas. ¿Alguien sabe...
  • JulianA_Bogota
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • Other
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funcionan las invitaciones de mi plan Familiar Premium.

Acaban de hacer el cobro del nuevo mes de mi plan familiar Premium, pero sacó a todos los miembros del plan excepto a mí. Cuando les envío de nuevo las invitaciones ninguno puede acceder, ya cancelé y envié de nuevo varías veces. Con el pago no hubo ...

  • Newbie
  • Acaban de hacer el cobro del nuevo mes de mi plan familiar Premium, pero sacó a todos los miembros del plan excepto a mí. Cuando les envío de nuevo las invitaciones ninguno puede acceder, ya cancelé ...
  • JulianA_Bogota
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merge facebook account to family premium spotify account

I'd like to merge these two accounts leaving just the email account. I've sent a mail to support with no avail yet.I don't really know if there is a tutorial to do this. thanks

  • Newbie
  • I'd like to merge these two accounts leaving just the email account. I've sent a mail to support with no avail yet. I don't really know if there is a tutorial to do this.   thanks
  • JulianA_Bogota
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't connect to PS4 in rest mode

Hey I recently started using Spotify more on my PS4 while I game. I found out about the ability to turn the system on w/ the app on my smartphone (Android S7) and have been trying it with no success. The system connects fine to my phone when it's on ...

  • Casual Listener
  • Hey I recently started using Spotify more on my PS4 while I game. I found out about the ability to turn the system on w/ the app on my smartphone (Android S7) and have been trying it with no success....
  • ghostofpastjoy
  • Casual Listener
  • 6817 Views
  • 9 replies
  • 1 likes
  • 6817 Views
  • 9 replies
  • 1 likes

Se borran canciones

Hola, hace ya 2 semanas todas las canciones que tenía dwscargado en spotify se borraron y desde entonces las he vuelto a descargar (sincronizar ) y luego de un momento se borran, necesito estar con internet o conectado a una línea wi fi para escuchar...

  • Casual Listener
  • Hola, hace ya 2 semanas todas las canciones que tenía dwscargado en spotify se borraron y desde entonces las he vuelto a descargar (sincronizar ) y luego de un momento se borran, necesito estar con i...
  • CYBERTRON
  • Casual Listener
  • 51843 Views
  • 101 replies
  • 24 likes
  • Premium
  • 51843 Views
  • 101 replies
  • 24 likes

All my songs are gone and replaced with what appears to be someone elses

Like the title says all my songs are gone and replaced with someone elses. This occured after music was playing on my phone that wasn't mine on a speaker or some other device that wasn't mine. My follows, playlists, and profile image are replaced as ...

  • Casual Listener
  • Like the title says all my songs are gone and replaced with someone elses. This occured after music was playing on my phone that wasn't mine on a speaker or some other device that wasn't mine. &nbsp...
  • Loxer
  • Spotify Star
  • 447 Views
  • 6 replies
  • 0 likes
  • Account
  • 447 Views
  • 6 replies
  • 0 likes

Conta Errada

Eu perdi a conta que estava usando no Spotify. Perdi todo o login. A conta é Premium e preciso cancelar para assinar outra conta como Premium, pois não quero ficar pagando sem usar. Como posso fazer isso?

  • Visitor
  • Eu perdi a conta que estava usando no Spotify. Perdi todo o login. A conta é Premium e preciso cancelar para assinar outra conta como Premium, pois não quero ficar pagando sem usar. Como posso fazer ...
  • DοοβShmοοb
  • Regular
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Formatear Cuenta

Es posible formatear una cuenta? A lo que me refiero es a dejar la cuenta como si la acabara de abrir, desde cero, sin perder el Premium claro

  • Visitor
  • Es posible formatear una cuenta? A lo que me refiero es a dejar la cuenta como si la acabara de abrir, desde cero, sin perder el Premium claro
  • estebanGramaj0
  • Gig Goer
  • 6895 Views
  • 1 replies
  • 0 likes
  • Account
  • 6895 Views
  • 1 replies
  • 0 likes