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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255943 Views
  • 782 replies
  • 81 likes
  • Account
  • 255943 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126573 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126573 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69807 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69807 Views
  • 63 replies
  • 8 likes

Can't Log In - Offline Device

I had set Spotify to Offline on my phone, but after rebooting my phone I've been logged out and it keeps asking me to "Please go online to connect to Spotify". It's definitely not a problem with my account details or internet connection. Any help wou...

  • Newbie
  • I had set Spotify to Offline on my phone, but after rebooting my phone I've been logged out and it keeps asking me to "Please go online to connect to Spotify". It's definitely not a problem with my a...
  • Loxer
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Account hacked

So suddenly today after coming back to my computer i noticed Spotify playing some sort of Spanish salsa mix on a another device. After looking a while i noticed this is not some accidental connection from my neighbor, because it was a disposable emai...

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  • Newbie
  • So suddenly today after coming back to my computer i noticed Spotify playing some sort of Spanish salsa mix on a another device. After looking a while i noticed this is not some accidental connection...
  • Loxer
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 490 Views
  • 1 replies
  • 0 likes

Aghhh how do you block a follower?!

My ex is still following me and I see his face (and his gf that he cheated on me with, woo!) EVERY time I log in. I'm not following him, I want to never see him, would like to block him from continuing to follow me, and just in general...block...Than...

  • Newbie
  • My ex is still following me and I see his face (and his gf that he cheated on me with, woo!) EVERY time I log in. I'm not following him, I want to never see him, would like to block him from continui...
  • choodak
  • Regular
  • 138766 Views
  • 83 replies
  • 125 likes
  • 138766 Views
  • 83 replies
  • 125 likes

Komme nicht in meinen Account und zahle umsonst 9,99 im Monat!

Ich komme nicht mehr in meinen Sportify Account und kann mein Passwort nicht mehr ändern, da ich ausversehen bei der Anmeldung meine Email Adresse falsch geschrieben habe. Bezahle jetzt umsonst 10 Euro im Monat, bin darüber echt sauer !! I no longer ...

  • Newbie
  • Ich komme nicht mehr in meinen Sportify Account und kann mein Passwort nicht mehr ändern, da ich ausversehen bei der Anmeldung meine Email Adresse falsch geschrieben habe. Bezahle jetzt umsonst 10 Eu...
  • songassistant
  • Composer
  • 2694 Views
  • 1 replies
  • 0 likes
  • 2694 Views
  • 1 replies
  • 0 likes

Account password doesn't work, nor the reset password.

I purchased a Spotify premium account for me and my girlfriend. But she is not able to log in. My phone can log in because the password is saved but the password that we both thought was attached to the account, never works when we try to sign in. Wh...

  • Newbie
  • I purchased a Spotify premium account for me and my girlfriend. But she is not able to log in. My phone can log in because the password is saved but the password that we both thought was attache...
  • songassistant
  • Composer
  • 745 Views
  • 1 replies
  • 0 likes
  • Login
  • 745 Views
  • 1 replies
  • 0 likes

Forgotten username and password

Need to cancel premium account via card Information

  • Casual Listener
  • Need to cancel premium account via card Information
  • Robert_W
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproduce aleatorio

Hola, el problema que tengo es que normalmente mis canciones se reproducen una debajo de otra según el orden que las agrego, pero ahorita se están reproduciendo aleatoriamente, sólo le doy a siguiente y pone otra canción que no es la que añadí despué...

  • Casual Listener
  • Hola, el problema que tengo es que normalmente mis canciones se reproducen una debajo de otra según el orden que las agrego, pero ahorita se están reproduciendo aleatoriamente, sólo le doy a siguient...
  • oscar__puello
  • Casual Listener
  • 985 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 985 Views
  • 2 replies
  • 1 likes

FRaud

I do not have an account with Spotify. Yet Spotify charged my credit card Illegally. How the heck am I supposed to contact someone if there is no phone number? Do I have to report this to the attorney general? How the heck am I supposed to get a hold...

  • Visitor
  • I do not have an account with Spotify. Yet Spotify charged my credit card Illegally. How the heck am I supposed to contact someone if there is no phone number?  Do I have to report this to the a...
  • Robert_W
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
  • 396 Views
  • 1 replies
  • 0 likes

couldnt change my country

I recently moved from the UK to Israel.i have tried to change the country on my account accoring to the instractions online.i had to cancle my primum account so i could start a new one with the israeli spotify.how can i do that? will all of my playli...

  • Newbie
  • I recently moved from the UK to Israel. i have tried to change the country on my account accoring to the instractions online. i had to cancle my primum account so i could start a new one with the i...
  • Robert_W
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Email has Expired

Hey. I have a premium spotify account, but the email behind that has expired. I remember my username, but I am unable to log in to the account. I was wondering if there was a way to change my email from this account as I would like to continue using ...

  • Newbie
  • Hey.  I have a premium spotify account, but the email behind that has expired.  I remember my username, but I am unable to log in to the account.  I was wondering if there was a way to...
  • Robert_W
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
  • 230 Views
  • 1 replies
  • 0 likes

I can’t update my country settings

Hi, I can’t seem to update my country settings, and there for not use my new card details ( I just moved from the UK to France and have new bank details) I have been trying for a month and my premium subscription is now down. Any tips pls!!

  • Newbie
  • Hi, I can’t seem to update my country settings, and there for not use my new card details ( I just moved from the UK to France and have new bank details) I have been trying for a month and my premium...
  • Robert_W
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Change e-mail doesn`t work? + question about account change

Hello, I have 2 questions.1) I want to change my e-mailadress but it seems to be impossible. The e-mail, **bleep** and date of birth area can simply not be edited on my account page. I attached a printscreen. How can I solve this? 2) I recently (just...

  • Newbie
  • Hello,   I have 2 questions. 1) I want to change my e-mailadress but it seems to be impossible. The e-mail, **bleep** and date of birth area can simply not be edited on my account page. I att...
  • n_oacf-hsfs5
  • Newbie
  • 445 Views
  • 1 replies
  • 3 likes
  • 445 Views
  • 1 replies
  • 3 likes

Superuser Contribution I BUYİNG PREMİUM BUT İ HAVEN'T PREMİUM !!!!

I paid for Premium. But my premium membership is not active. Give me my money back. I'm going to complain about this company.

  • Newbie
  • I paid for Premium. But my premium membership is not active. Give me my money back. I'm going to complain about this company.
  • Jack
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium account suddenly disappeard after 14 days abroad

Hello,I've been account holder of a Family premium plan for at least a year and I've been travelling abroad with the same account for a while without any problems. Today I wasn't able to log in onto my account and got a message saying: "You can only ...

  • Casual Listener
  • Hello, I've been account holder of a Family premium plan for at least a year and I've been travelling abroad with the same account for a while without any problems. Today I wasn't able to log in ont...
  • marsmello
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife can't get on family account

My wife keeps getting rejected when trying to accept the email to join my family plan. I think we are doing everything right, then the last page says "fail". We are stumped.

  • Newbie
  • My wife keeps getting rejected when trying to accept the email to join my family plan.  I think we are doing everything right, then the last page says "fail".  We are stumped.  
  • Jack
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suddenly I don t have family premium anymore...

I used to be on Facebook but I don't have it anymore since 7/8 weeks...I have premium on a family packet...But I didn't remember the password anymore so I changed to a new one..Now it says I don't have premium anymore but the worst part is I lost al ...

  • Newbie
  • I used to be on Facebook but I don't have it anymore since 7/8 weeks...I have premium on a family packet...But I didn't remember the password anymore so I changed to a new one..Now it says I don't ha...
  • Jack
  • Roadie
  • 2221 Views
  • 1 replies
  • 0 likes
  • 2221 Views
  • 1 replies
  • 0 likes

Solved!! foreign spotify connect devices after signing out everywhere and password change

Hello, there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I disconnected Facebook with my Spotify Account, I changed my pas...

  • Casual Listener
  • Hello,   there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I dis...
  • Examflash
  • Casual Listener
  • 675 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 675 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I add a new member in my Spotify Family - His account still in Spotify Free

I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free. I already check if he give me the right email, reinvite him, but still doesn't work... Can anyone help me ?

  • Casual Listener
  • I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free.   I already check if he give me the right email, reinvite him, but still doesn't work...
  • harveyisadora
  • Regular
  • 965 Views
  • 6 replies
  • 0 likes
  • 965 Views
  • 6 replies
  • 0 likes

Superuser Contribution May 2018 Update! Why?! :(

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I had created playlists of albums, etc. I had my spo...

  • Visitor
  • I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I...
  • Rubygirl
  • Newbie
  • 2780 Views
  • 2 replies
  • 10 likes
  • Account
    Free
  • 2780 Views
  • 2 replies
  • 10 likes

Solved!! community profile pic

hi! i can't change community profile pic here. how can i this?

  • Casual Listener
  • hi! i can't change community profile pic here. how can i this?
  • extrawelt
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes