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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75687 Views

28 replies

0 likes

  • 75687 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93083 Views

9 replies

2 likes

Account
Login
  • 93083 Views
  • 9 replies
  • 2 likes

Superuser Contribution Samsung Gear Spotify App Can't Login

PlanPremiumCountry USADeviceSamsung Gear SportOperating SystemTizen My Question or Issue I cannot login to spotify app on samsung gear sport phone. I am facebook login user. Have tried multiple times, but keep getting message of "unable to login"

Casual Listener

  Plan Premium Country  USA Device Samsung Gear Sport Operating System Tizen   My Question or Issue  I cannot login to spotify app on samsung gear sport phone. I am fac...

Guido

Spotify Legend

387 Views

1 replies

0 likes

Premium
  • 387 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Delete hacked play history

Account was hacked and used by someone else. Now successfully recovered and protected, however, their music still remains in my play history for suggestions. How do I get rid of this? PlanPremiumCountry UKDeviceSamsung Galaxy 9Operating SystemAndroid

Newbie

Account was hacked and used by someone else. Now successfully recovered and protected, however, their music still remains in my play history for suggestions. How do I get rid of this?   Plan ...

Guido

Spotify Legend

2050 Views

1 replies

0 likes

Other
  • 2050 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login problems with new family member

PlanPremium - familyCountry UKDeviceDell G5 laptop and Hudl Android TabletOperating SystemWindows 10 and Android V6 My Question or Issue I try to link my daughters account with your facebook account for the 1st time. I get the following message on Wi...

Newbie

  Plan Premium - family Country  UK Device Dell G5 laptop and Hudl Android Tablet Operating System Windows 10 and Android V6   My Question or Issue   I try to link my ...

Guido

Spotify Legend

518 Views

1 replies

0 likes

Login
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I registed " 3 months of premium for 0,99$ ( 5.900d in Viet Nam). My credit card was charged. But when i checked, my account was still free. Then i tried to buy premium again. Although my money was taken twice, no receipts no premium. Sorry for my ba...

Newbie

I registed " 3 months of premium for 0,99$ ( 5.900d in Viet Nam). My credit card was charged. But when i checked, my account was still free. Then i tried to buy premium again. Although my money was t...

Jemi

Spotify Legend

280 Views

1 replies

0 likes

Premium
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log into old account to cancel

plan permium so over time i have deleted my facebook account that i used to start my spotify and i no longer have access to my student email address that was used as well. i am unable to log into my account and change any of my information or cancel ...

Newbie

plan permium   so over time i have deleted my facebook account that i used to start my spotify and i no longer have access to my student email address that was used as well. i am unable to log...

Jemi

Spotify Legend

414 Views

1 replies

0 likes

Account
  • 414 Views
  • 1 replies
  • 0 likes

I’m unsure how to fix this issue ?

I’m ive Had a spotify account premium for years now and my brother used the same Mac book for his free account, it seems that my premium is linked to him as when he logs on and I’m on I play a track and it plays on his and over rides what he is liste...

Newbie

I’m ive Had a spotify account premium for years now and my brother used the same Mac book for his free account, it seems that my premium is linked to him as when he logs on and I’m on I play a track ...

OneByBoo

Roadie

481 Views

1 replies

0 likes

Account
Login
  • 481 Views
  • 1 replies
  • 0 likes

cant login

PlanFreeCountry BulgariaDeviceiphone 6s galaxy tab sony bravia My Question or IssueI cant loggin in my account denso1989email *snip*when i try to reset the passwordim not receiveing email from spotify

Casual Listener

Plan Free Country  Bulgaria Device iphone 6s galaxy tab sony bravia     My Question or Issue I cant loggin in my account denso1989 email *snip* when i try to reset the passw...

OneByBoo

Roadie

640 Views

5 replies

0 likes

Account
Free
Security
  • 640 Views
  • 5 replies
  • 0 likes

A couple of things not working

PlanFreeCountry PortugalDevice(Desktop)Operating System(Windows 10) My Question or IssueQUESTION 1 - I have installed a week ago and loaded music and added some more. I imported music from other platforms and have over 2000 songs on spotify. The sect...

Casual Listener

Plan Free Country  Portugal Device (Desktop) Operating System (Windows 10)   My Question or Issue QUESTION 1 -  I  have installed a week ago and loaded music and added s...

OneByBoo

Roadie

508 Views

5 replies

0 likes

Free
  • 508 Views
  • 5 replies
  • 0 likes

Downloaded music and playlists gone after password reset

PlanPremiumCountryUKDeviceiPhone 6s Plus and Asus laptopOperating System(iOS 10, Windows 10) My Question or IssueWhen I went to use the app recently I found I had been logged out and had to log back in. I couldn't remember my password, so reset it an...

Newbie

Plan Premium Country UK Device iPhone 6s Plus and Asus laptop Operating System (iOS 10, Windows 10)   My Question or Issue When I went to use the app recently I found I had been logged...

1TimmyMay

Regular

864 Views

2 replies

0 likes

Account
  • 864 Views
  • 2 replies
  • 0 likes

Deactivated facebook

PlanPremiumCountry United StatesDeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am seething. I've had student premium for like two years now. I just deleted my facebook and as a result my spotify is gone. I...

Casual Listener

Plan Premium Country  United States Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am seething. I've had student premium fo...

allysonswim

Casual Listener

379 Views

2 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 2 replies
  • 0 likes

account won't open

PlanPremiumCountryUK Device PC My Question or Issue I can log in to my account and use Spotify, but I cannot open 'Account' from the sub-menu that is next to my username

Casual Listener

  Plan Premium Country UK   Device   PC   My Question or Issue  I can log in to my account and use Spotify, but I cannot open 'Account' from the sub-menu that is n...

bluemooner

Casual Listener

819 Views

2 replies

0 likes

Account
  • 819 Views
  • 2 replies
  • 0 likes

H

Don't know what the devs are working on, but your UI is still a broken mess, some 3-4 years later. Go to any playlist, scroll down to recommended songs and spam the update button 3 times in a row, then quickly click on a song in the list and you'll f...

Casual Listener

Don't know what the devs are working on, but your UI is still a broken mess, some 3-4 years later.   Go to any playlist, scroll down to recommended songs and spam the update button 3 times in ...

user-removed

Not applicable

378 Views

1 replies

0 likes

Account
Free
  • 378 Views
  • 1 replies
  • 0 likes

Re-created Account, Selected Username, was still assigned random characters

PlanFamily PremiumCountryUSADeviceDesktop PCOperating SystemWindows 10, Edge browser. My Question or IssueHi - I created an account so I could sign up for a family plan for my family. Since I left the "What should we call you?" field blank, it assign...

Newbie

Plan Family Premium Country USA Device Desktop PC Operating System Windows 10, Edge browser.   My Question or Issue Hi - I created an account so I could sign up for a family plan for m...

user-removed

Not applicable

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Premium Family invitation doesn't work

PlanPremiumCountry PLDevice(iPhone, PS4) My Question or Issue HiI am sending an invitation to a family member.Mail "You have an invitation to a Premium Plan for the family!" comes to the mailbox. Until then, everything is working properly.After click...

Newbie

Plan Premium Country  PL Device (iPhone, PS4)     My Question or Issue  Hi I am sending an invitation to a family member. Mail "You have an invitation to a Premium Plan...

OneByBoo

Roadie

288 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Trouble connecting account via Facebook

My spotify account is linked to my Facebook, which uses an old email that I just updated since I no longer use the other one. I am currently waiting for my spotify account to update with the new password. I now am having trouble connecting my spotofy...

Newbie

    My spotify account is linked to my Facebook, which uses an old email that I just updated since I no longer use the other one. I am currently waiting for my spotify account to update w...

user-removed

Not applicable

258 Views

1 replies

0 likes

Account
Login
  • 258 Views
  • 1 replies
  • 0 likes

Cant change email, setup with facebook

Changed Facebook password years ago and spotify hasnt updated. have no way of loging into my samsung tv. why isnt there an option for using facebook credentials in the tv app?? it was a massive mistake setting my account up that way appearently. mayb...

Casual Listener

  Changed Facebook password years ago and spotify hasnt updated.  have no way of loging into my samsung tv.  why isnt there an option for using facebook credentials in the tv app??&nb...

user-removed

Not applicable

305 Views

1 replies

0 likes

Login
  • 305 Views
  • 1 replies
  • 0 likes

Error code: 3

PlanFreeCountry ItalyDevice Macbook AirOperating SystemiOS 10, My Question or IssueWhy suddenly my other account (giuliatroia20002) have disconnected all my devices and I can not log in, saying that username and password are wrong.

Newbie

Plan Free Country  Italy Device  Macbook Air Operating System iOS 10,   My Question or Issue Why suddenly my other account (giuliatroia20002) have disconnected all my devices...

user-removed

Not applicable

551 Views

1 replies

0 likes

Free
  • 551 Views
  • 1 replies
  • 0 likes

Mi Biblioteca de spotify se encuentra llena

Recientemente, he recibido una notificacion en la parte superior de spotify para windows que me dice qque mi coleccion se encuentra llena, lo cual me disgusta demasiado. Soy un usuario de Premium que le encanta coleccionar todo tipo de musica, tanto ...

Newbie

Recientemente, he recibido una notificacion en la parte superior de spotify para windows que me dice qque mi coleccion se encuentra llena, lo cual me disgusta demasiado.   Soy un usuario de Pr...

user-removed

Not applicable

1263 Views

1 replies

1 likes

Unlimited
  • 1263 Views
  • 1 replies
  • 1 likes

Why Is Spotify Stats Not Adding The Correct Number Of Minutes?

I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've listened to about 7-8 1+ hour long albums front to...

Casual Listener

I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've...

user-removed

Not applicable

1492 Views

1 replies

0 likes

Account
Other
  • 1492 Views
  • 1 replies
  • 0 likes

Solved!! I can't register, email already in use

Hi All,I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username or email you provided is not associated with an active Sp...

Casual Listener

Hi All, I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username...

bigpetify

Casual Listener

6448 Views

4 replies

0 likes

Account
  • 6448 Views
  • 4 replies
  • 0 likes