Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Plan Free Spain Operating System (iOS 10) My Question or Issue Hello, I have problem to find my account when I search in Spotify. My account name inside the program is "" and I have also a created list, but I can't find anything inside Spotify. When ...
Hello,I have a family account.I would like two identical accounts that are syncronised.I would like to sync all playlists on the two accounts.If a song is added to a playlist on account 1, it gets added to the sync'd playlist on account 2.And if a pl...
In de titel van de song van Peggy Lee: My Dear Acquaintance (A Happy New Year) staat een fout. Er staat: .. Aquaintance.. (dus zonder c na de A). Daardoor is het nummer onvindbaar en komt het bijvoorbeeld ook niet mee als op de titel van de song gezo...
PlanPremiumCountry PolandDeviceSamsung S8+Operating SystemAndroid My Question or IssueHi! I've a problem with my account. I don't remeber any login details, but i am logged at my samsung. I could change the account by simple way, but there is premium...
PlanPremiumCountryEspaña Operating SystemWindows 10 Buenos días, tengo un problema al instalar spotify, y es que al descargarme el archivo dese la web, una vez le doy a instalar, todo correcto hasta que llega al final de esta misma, y desaparece, no ...
Hi! Heard about Spotify Hifi. That you are testing this. I would really like to try it out! Since I am a long time faithful customer. Please?
HiMy friends and I started a family account in Denmark two years ago. It was awesome and everything worked perfectly until this month. The plan owner moved to Germany and had a problem with a bank card - and all of us could not use our accounts all o...
Hi about a week ago my account name changed from my Facebook account to a string of 10 numbers, even though I've had my account for years. I've tried logging out and back in with my facebook account on all devices and it still shows my account name a...
PlanPremiumCountry NorwayDeviceiPhone 7Operating SystemiOS 12.1. My Question or Issue Hi! When my dad was paying for my account he logged in with his facebook. His "showing" name was then his name. I wanted to have this changed when I started paying ...
PlanPremiumCountry CanadaDevicelaptopOperating SystemAndroid My Question or Issue So my mother has forgotten the password to her account and after receiving the link in her email to reset the password, it brings up an Error 404 message. She tried to ...
PlanPremiumCountry uk My Question or Issue My premium account is linked to an old email address. I cannot remember my password and cannot reset it because my linked email address is old. What do I do?
Hi, when I originally signed up for Spotify, I did it with my Facebook account and since then I've changed my email. I've changed my email through Facebook and have also gone into Facebook Apps and Websites, where it says my spotify email is my curre...
PlanPremiumCountry Spain, ESDeviceHuawei p20 proOperating SystemAndroid My Question or IssueMy family members can not enter to premium account
PlanPremiumCountry USADevice Operating System My Question or IssueI can’t login into my account because I am not receiving password reset emails to any of my inboxes. I have two Spotify accounts, one is an old free account, and one is a premium accou...
Hi,I can't change my country, I can only choose USA (even if my IP says I'm in Germany), could you unlock my country please?Thanks PlanFree/PremiumCountry Germany
I have applied for spotify for artists 3 times now, and have gotten denied for not enough information validating that it is me that owns the songs and the artist profile. I have made a twitter, and posted the same email i use for my artist profile wi...
Tengo una cuenta de Spotify Premium Familiar y mi dispositivo Echo Dot (3ra generación) no la reconoce. Me dice que para usar Spotify debo tener una cuenta Premium. PlanPremium FamilyCountryMexico
I have a Premium account that is associated with an email address that I no longer have access to (it was a student account and I lost access to it when I graduated). I can't remember the password to the account so I can't sign in with it to any new ...
PlanPremium My Question or IssueWhere is my address? Can't locate it on my profile?
Hi,I am using a spotify premium account which is connected to facebook. The last couple of weeks some weird recently listened artists kept showing of which I was very sure I never would listen to. Sometimes after a playlist is done playing I get some...