Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My Question or Issuei opened my Spotify app this morning to listen to music and it’s asking me to log in... I’ve done that and it’s telling me my username/email or password are incorrect. I tried to reset the password, clicked on the link from the em...
I believe that someone has hacked my spotify account and has been using it a lot. I noticed that my music would suddenly just play off by itself on my mac and it wasn't even the kind of music that i listen to. There is also a bunch of playlists that ...
PlanFree/PremiumCountry UK DeviceAll My Question or Issue Hi, I clicked the option in settings to disconnect my facebook account which led to me not being able to log in. I've reset my password and logged in but I no longer have premium, it's like I ...
My profile picture is linked to my Facebook. It updates everywhere except on all of the players. So web player and on my phone's app it is not updating. How do I fix this?
Hi, spotify shows me friends activity even though I removed spotify from my facebook account. How is this possible?How do I make it stop, that I dont show my activitiy to my friends and that they do not see my activity anymore? Thank you!
Hello,I get a lot of **bleep** emails.I'm really disagreeable.How can I prevent this?Please give me a solution Thanks!Quda
Hello, when I created my spotify account they said that the mail (gmail) was already created. Since I was not sure that I had done this, I just reinitialized the password and I kept my account. Once in I see that i should have belonged to someone els...
PremiumCountry CanadaDeviceGoogle PixelOperating SystemAndroid My Question or Issue The 'sign out everywhere' button isn't working, I just get an error message (I'm trying on PC). My account is being accessed by an unrecognized device, I need to sign...
PlanPremiumCountry SpainDeviceComputerOperating SystemWindows 10 My Question or Issue I can't connect Facebook with Spotify, the button inside of configuration, doesn't work, I tried everything, but I do not know what's wrong with this.Thanks for you...
Spoiler (Highlight to read) The headphones are not the problem, I tried them on a different audio source, they are fine. According to this link https://community.spotify.com/t5/Android/Bad-quality-of-the-sound/td-p/1545312/page/2 an admin could solve...
I recently changed my payment method for Premium and just seen that I was charged on both the old card and the card I switched too. Essentially getting billed twice.
PlanPremiumCountryPoland DeviceXiaomi Redmi 5 Plus, Lenovo and ThinkPad LaptopsOperating SystemAndroid and Windows 10 My Question or IssueMy Question or IssueYesterday and today I've noticed that beside my laptop and phone devices connected to Spotif...
PlanFreeCountry South KoreaDevice(Samsung Galaxy 9, Macbook Air late 2018)Operating System(iOS 10, ) My Question or IssueHello I am from SPain but studying abroad for 4 months in South Korea but when I tried to use my Spotify Account the following me...
PlanFree (but want upgrade with my coupon)Country GermanyDeviceAll (Computer, iPhone)Operating System(Win 7, iOS 12) My Question or Issue I purchased a 30€ Spotify debit/coupon/fund card (these cards that need to get scratched to see the code) in a r...
Hi there,I have set up a Spotify account, so that playlists can be pulled through to a website. This is all working okay, however I can't find the account when searching for it through Spotify. I've tried searching the public name, as well as the use...
Every day more and more people want to delete their facebook account, but it's not easy to turn your facebook-created account to a Spotify created account. As a premium subscriber on a family plan I would have to:a) Cancel my subscriptionb) Delete my...
PlanPremiumCountry NorwayDevice(Lenovo laptop)Operating System(Windows 10,etc.) My Question or Issue So I recently shut down my newest spotify account which used my current email. The spotify account that I use on a daily basis is connected to an ema...
PlanFree/PremiumCountry DeviceDesktopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I made a normal Spotify account some time ago and I finally decided to connect to Facebook but my new profile pic and name won't show up...
PlanPremiumDeviceiPhone 4S, Samsung Galaxy, Macbook ProOperating SystemiOS 9, Android, Windows 10, MacOS My Question or Issue1. Unable to enable (Settings>Social>) "Show my current Top Artists"automatically turns off after restart"Publish my activity...
Hi. I deleted my old profile and open a new with same e-mail. But when I search for my old account on spotify I can still see it. I can see the playlists and my profile picture too. I don't want to see my deleted profile in spotify. Can you help me ?...