Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413461 Views
  • 965 replies
  • 108 likes
  • Account
  • 413461 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180498 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180498 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101243 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101243 Views
  • 68 replies
  • 10 likes

app not working in png?

is spotify not working in png? I downloaded the app but itvseems not working here, when I went home to philippines I was able to register and log in and had been enjoying the app but then an incident happen when I accidentally log out my acct and cou...

  • Newbie
  • is spotify not working in png? I downloaded the app but itvseems not working here, when I went home to philippines I was able to register and log in and had been enjoying the app but then an incident...
  • Luke
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Stuck in a friend Facebook account on Spotify

Hi! I cant come in on Spotify with MY Facebook-account sence my friend used her Facebook- account on Spotify with my phone, now i cant log out from her account on my phone!! Pls Help!!

  • Newbie
  • Hi! I cant come in on Spotify with MY Facebook-account sence my friend used her Facebook- account on Spotify with my phone, now i cant log out from her account on my phone!! Pls Help!! 
  • Luke
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Problem logging in with my Facebook account

I logged in with my Facebook account in the spotify of my friends computer, but remained showing my friends playlists but with my account name. And now when I logged with my facebook account in my cellphones spotify, it says that it doesnt exist. Wha...

  • Visitor
  • I logged in with my Facebook account in the spotify of my friends computer, but remained showing my friends playlists but with my account name. And now when I logged with my facebook account in my ce...
  • Luke
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 318 Views
  • 1 replies
  • 0 likes

Need help logging in to account

Hello,i can't log in to my account as it is saying that the username and password is not correct. I know one hundred percent it is correct and when I do forget password it is saying that the account no longer exists. I tried signing in using fb and a...

  • Visitor
  • Hello, i can't log in to my account as it is saying that the username and password is not correct. I know one hundred percent it is correct and when I do forget password it is saying that the accoun...
  • Luke
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

cannot enter postal code

In changing country to Canada from US one needs to input a new - Canadian - postal code. Spotify does not recognize it and I am therefore unable to change countries. UI for this app is simply atrocious.....

  • Newbie
  • In changing country to Canada from US one needs to input a new - Canadian - postal code. Spotify does not recognize it and I am therefore unable to change countries.   UI for this app is simpl...
  • Luke
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Do family account invitees get reimbursed for premium membership fees?

Do family members joining my Family Account get a credit for their existing premium membership? My issue it, I signed up for the Family plan but my two kids just paid their accout balances serveral days ago. Will they be reimbursed once they accept m...

  • Newbie
  • Do family members joining my Family Account get a credit for their existing premium membership?  My issue it, I signed up for the Family plan but my two kids just paid their accout balances serv...
  • Maxim
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • Account
  • 473 Views
  • 1 replies
  • 0 likes

Name and adress change

Please delete this message, my problem was solved

  • Visitor
  • Please delete this message, my problem was solved
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Username

PlanPremium (student)CountryUnited Kingdom My Question or Issue;When I first opened up my Spotify many moons ago I used my facebook, but I have since deleted my facebook with absolutely no intention of going back to it, thus my Spotify has resorted t...

  • Casual Listener
  • Plan Premium (student) Country United Kingdom   My Question or Issue; When I first opened up my Spotify many moons ago I used my facebook, but I have since deleted my facebook with absolut...
  • Jose_M
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify is showing the wrong username

Hi! Since I've logged into my Spotify account on my mom's tablet it's showing her name next to my profile picture (the profile picture is mine though). I did log out of her tablet (and every other devices for that matter) and there's no Facebook link...

  • Casual Listener
  •   Hi!   Since I've logged into my Spotify account on my mom's tablet it's showing her name next to my profile picture (the profile picture is mine though). I did log out of her tablet (a...
  • Jemi
  • Spotify Legend
  • 1395 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1395 Views
  • 4 replies
  • 0 likes

Superuser Contribution login problem using facebook on chromebook

PlanPremiumCountry USADeviceAcer ChromebookOperating SystemChrome My Question or Issue I am trying to get my son's Spotify app logged in on his new Chromebook but each time we try to do the log in with Facebook, chrome returns an error message in Fac...

  • Newbie
  • Plan Premium Country  USA Device Acer Chromebook Operating System Chrome   My Question or Issue  I am trying to get my son's Spotify app logged in on his new Chromebook but e...
  • Guido
  • Spotify Legend
  • 2735 Views
  • 1 replies
  • 1 likes
  • Login
  • 2735 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Profilename & Picture

PlanPremiumCountry GermanyMy Question or Issue Thought you'll change all Profiles to numbers?My account now has no name (but there's another guy with exact my name ) and my profile picture is gone. Last time I paid for your service if it's not gonna ...

  • Newbie
  • Plan Premium Country  Germany My Question or Issue  Thought you'll change all Profiles to numbers? My account now has no name (but there's another guy with exact my name 🤔) and my pr...
  • fjellgeita1234
  • Newbie
  • 619 Views
  • 2 replies
  • 1 likes
  • Account
  • 619 Views
  • 2 replies
  • 1 likes

Solved!! Someone from help please contact me!!! ASAP

My Question or Issue I am being charged for 2 accounts on two different cards and I don’t have another email that I have ever used that will work to open the second account. Obviously there is no help phone number so a real person will get back to yo...

  • Regular
  • My Question or Issue  I am being charged for 2 accounts on two different cards and I don’t have another email that I have ever used that will work to open the second account. Obviously there is...
  • Loxer
  • Community Legend
  • 645 Views
  • 3 replies
  • 0 likes
  • Account
  • 645 Views
  • 3 replies
  • 0 likes

Spotify Artist Contact Form

PlanArtistCountry United KingdomMy Question or IssueAs an artist we have requested from our previous aggregator/distributor for some of our tracks to be removed from spotify and received no response and the tracks have not been removed. I have tried ...

  • Casual Listener
  • Plan Artist Country  United Kingdom My Question or Issue As an artist we have requested from our previous aggregator/distributor for some of our tracks to be removed from spotify and receiv...
  • Loxer
  • Community Legend
  • 458 Views
  • 3 replies
  • 0 likes
  • Other
  • 458 Views
  • 3 replies
  • 0 likes

SPOTIFY ARTIST : related artist on spotify

Hi we're an independent band. We want to know how to get unlocked the artist related option. We've tried for months, from getting 250 followers, to getting all our songs in at least 1000 streams, but we've tried so hard to see what other artist peopl...

  • Music Fan
  •   Hi we're an independent band. We want to know how to get unlocked the artist related option.   We've tried for months, from getting 250 followers, to getting all our songs in at least ...
  • Maxim
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Account
  • 666 Views
  • 1 replies
  • 0 likes

Problem to connect to my Facebook account

I am trying to connect my Facebook to my Spotify account. Then clicking on "Manually connect to Facebook" in the sidebar. However, I get an error message, "Sorry there has been a temporary error, please try again later." I've tried a couple of times ...

  • Newbie
  • I am trying to connect my Facebook to my Spotify account.   Then clicking on "Manually connect to Facebook" in the sidebar.   However, I get an error message, "Sorry there has been a te...
  • Luke
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Can't log in with correct username/email and password

Won't let me login to my Spotify account with correct email / username and password and when I try to make a new account it's still doesn't let me sign in same problem with logging in with Facebook. Can't log in please help.

  • Newbie
  • Won't let me login to my Spotify account with correct email / username and password and when I try to make a new account it's still doesn't let me sign in same problem with logging in with Facebook. ...
  • Luke
  • Spotify Star
  • 3228 Views
  • 1 replies
  • 0 likes
  • 3228 Views
  • 1 replies
  • 0 likes

Can't login in the app

So I woke up and i was logged out from all devices i couldn't access my spotify on my android but I could access it on my windows.I've tried changing my password but still couldnt enter it trough the phone app.

  • Regular
  • So I woke up and i was logged out from all devices i couldn't access my spotify on my android but I could access it on my windows.I've tried changing my password but still couldnt enter it trough the...
  • Luke
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 298 Views
  • 1 replies
  • 0 likes

Spotify App Doesn't let me log in

I need help.The Spotify app keeps giving me an error message saying that either the username or password is incorrect. I changed my password just to be sure but it still doesn't work. I have tried both my username and email at log in but neither work...

  • Newbie
  • I need help. The Spotify app keeps giving me an error message saying that either the username or password is incorrect. I changed my password just to be sure but it still doesn't work. I have tried ...
  • Luke
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Account logged out by its self

Any one having problems today. Three account here and all three have kicked us out and we can't get signed back in.

  • Newbie
  • Any one having problems today. Three account here and all three have kicked us out and we can't get signed back in.
  • Luke
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

i am logged out lol and have no email

i am logged out. registered email unavailable. dont remember my password. help me

  • Casual Listener
  • i am logged out. registered email unavailable. dont remember my password. help me
  • Luke
  • Spotify Star
  • 351 Views
  • 2 replies
  • 0 likes
  • Login
  • 351 Views
  • 2 replies
  • 0 likes