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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82840 Views

29 replies

0 likes

  • 82840 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103680 Views

10 replies

3 likes

Account
Login
  • 103680 Views
  • 10 replies
  • 3 likes

H

Don't know what the devs are working on, but your UI is still a broken mess, some 3-4 years later. Go to any playlist, scroll down to recommended songs and spam the update button 3 times in a row, then quickly click on a song in the list and you'll f...

Casual Listener

Don't know what the devs are working on, but your UI is still a broken mess, some 3-4 years later.   Go to any playlist, scroll down to recommended songs and spam the update button 3 times in ...

user-removed

Not applicable

400 Views

1 replies

0 likes

Account
Free
  • 400 Views
  • 1 replies
  • 0 likes

Re-created Account, Selected Username, was still assigned random characters

PlanFamily PremiumCountryUSADeviceDesktop PCOperating SystemWindows 10, Edge browser. My Question or IssueHi - I created an account so I could sign up for a family plan for my family. Since I left the "What should we call you?" field blank, it assign...

Newbie

Plan Family Premium Country USA Device Desktop PC Operating System Windows 10, Edge browser.   My Question or Issue Hi - I created an account so I could sign up for a family plan for m...

user-removed

Not applicable

324 Views

1 replies

0 likes

Account
  • 324 Views
  • 1 replies
  • 0 likes

Premium Family invitation doesn't work

PlanPremiumCountry PLDevice(iPhone, PS4) My Question or Issue HiI am sending an invitation to a family member.Mail "You have an invitation to a Premium Plan for the family!" comes to the mailbox. Until then, everything is working properly.After click...

Newbie

Plan Premium Country  PL Device (iPhone, PS4)     My Question or Issue  Hi I am sending an invitation to a family member. Mail "You have an invitation to a Premium Plan...

OneByBoo

Roadie

301 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Trouble connecting account via Facebook

My spotify account is linked to my Facebook, which uses an old email that I just updated since I no longer use the other one. I am currently waiting for my spotify account to update with the new password. I now am having trouble connecting my spotofy...

Newbie

    My spotify account is linked to my Facebook, which uses an old email that I just updated since I no longer use the other one. I am currently waiting for my spotify account to update w...

user-removed

Not applicable

266 Views

1 replies

0 likes

Account
Login
  • 266 Views
  • 1 replies
  • 0 likes

Cant change email, setup with facebook

Changed Facebook password years ago and spotify hasnt updated. have no way of loging into my samsung tv. why isnt there an option for using facebook credentials in the tv app?? it was a massive mistake setting my account up that way appearently. mayb...

Casual Listener

  Changed Facebook password years ago and spotify hasnt updated.  have no way of loging into my samsung tv.  why isnt there an option for using facebook credentials in the tv app??&nb...

user-removed

Not applicable

318 Views

1 replies

0 likes

Login
  • 318 Views
  • 1 replies
  • 0 likes

Error code: 3

PlanFreeCountry ItalyDevice Macbook AirOperating SystemiOS 10, My Question or IssueWhy suddenly my other account (giuliatroia20002) have disconnected all my devices and I can not log in, saying that username and password are wrong.

Newbie

Plan Free Country  Italy Device  Macbook Air Operating System iOS 10,   My Question or Issue Why suddenly my other account (giuliatroia20002) have disconnected all my devices...

user-removed

Not applicable

570 Views

1 replies

0 likes

Free
  • 570 Views
  • 1 replies
  • 0 likes

Mi Biblioteca de spotify se encuentra llena

Recientemente, he recibido una notificacion en la parte superior de spotify para windows que me dice qque mi coleccion se encuentra llena, lo cual me disgusta demasiado. Soy un usuario de Premium que le encanta coleccionar todo tipo de musica, tanto ...

Newbie

Recientemente, he recibido una notificacion en la parte superior de spotify para windows que me dice qque mi coleccion se encuentra llena, lo cual me disgusta demasiado.   Soy un usuario de Pr...

user-removed

Not applicable

1285 Views

1 replies

1 likes

Unlimited
  • 1285 Views
  • 1 replies
  • 1 likes

Why Is Spotify Stats Not Adding The Correct Number Of Minutes?

I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've listened to about 7-8 1+ hour long albums front to...

Casual Listener

I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've...

user-removed

Not applicable

1536 Views

1 replies

0 likes

Account
Other
  • 1536 Views
  • 1 replies
  • 0 likes

Solved!! I can't register, email already in use

Hi All,I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username or email you provided is not associated with an active Sp...

Casual Listener

Hi All, I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username...

bigpetify

Casual Listener

6503 Views

4 replies

0 likes

Account
  • 6503 Views
  • 4 replies
  • 0 likes

Problem with gift card and identity

Hello, I have a problem with a gift card that I bought for my boyfriend, with my account but by giving his mail, he received the mail to activate it but when he does, the account is in my name, the informations are mine, the mail is mine and that's a...

Newbie

Hello, I have a problem with a gift card that I bought for my boyfriend,  with my account but by giving his mail, he received the mail to activate it but when he does, the account is in my name,...

user-removed

Not applicable

254 Views

1 replies

0 likes

Account
Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Must have two accounts...

PlanPremiumCountry USADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI recently logged out of my app where i have a premium account. When i tried logging back in with the user information i thought was correct, it logged me into a ...

Newbie

  Plan Premium Country  USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue I recently logged out of my app where i have a premium account. When i tr...

user-removed

Not applicable

278 Views

1 replies

0 likes

Account
Login
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists disappeared

PlanFreeCountry Spain Operating SystemWindows My Question or Issue I have downloaded spotify after some months cause my computer was broken and all my playlists have disappeared...what can I do???

Newbie

Plan Free Country  Spain   Operating System Windows  My Question or Issue  I have downloaded spotify after some months cause my computer was broken and all my playlists ha...

Guido

Spotify Legend

487 Views

2 replies

0 likes

Account
  • 487 Views
  • 2 replies
  • 0 likes

How can I change my country when no pop up menu appears?

Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change my country in my account details the only option in ...

Casual Listener

Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change m...

Nagi

Music Fan

433 Views

3 replies

0 likes

Account
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help needed - account appears to have been hacked

PlanPremiumCountry AustraliaDevice(iPhone x, MacBook Pro) Operating System(iOS 10) My Question or Issue My account appears to have been hacked, as a different name is showing on my acccount. I have changed my password and disabled the account on the ...

Newbie

  Plan Premium Country  Australia Device (iPhone x, MacBook Pro)  Operating System (iOS 10)   My Question or Issue  My account appears to have been hacked, as &nbs...

Guido

Spotify Legend

473 Views

2 replies

0 likes

Account
  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists

PlanPremiumCountryGBDeviceiPhoneOperating System(iOS 10, My Question or IssueI was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from what I was initially interested in. I feel this is because Spotify has adapted...

Casual Listener

Plan Premium Country GB Device iPhone Operating System (iOS 10,   My Question or Issue I was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from wh...

Guido

Spotify Legend

622 Views

3 replies

0 likes

Account
Premium
Subscription
  • 622 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to disconnect facebook from my account?

PlanPremiumCountry USDeviceANYOperating SystemANY My Question or Issue I created my account using Facebook account. But now I want to delete my facebook account due to all the scandals. The only thing which stops me is that my spotify is tied to face...

Regular

Plan Premium Country  US Device ANY Operating System ANY   My Question or Issue  I created my account using Facebook account. But now I want to delete my facebook account due...

Jemi

Spotify Legend

1573 Views

6 replies

1 likes

Account
Login
  • 1573 Views
  • 6 replies
  • 1 likes

Superuser Contribution ADD PERMANENT PRIVACY OPTION

There have been other threads addressing this same issue with many people waiting for an update since 2013. ADD a **bleep** permanent privacy option - not one where you constantly have to make all sessions private at the start of each session. I have...

Newbie

There have been other threads addressing this same issue with many people waiting for an update since 2013.   ADD a **bleep** permanent privacy option - not one where you constantly have to ...

Guido

Spotify Legend

614 Views

1 replies

0 likes

Security
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I really have to cancel and make a new profile?

PlanPremiumCountry CanadaDevice(PC, iPhone, iPad)Operating System(Windows 10iOS 10, My Question or Issue:I am transgender and do not want my account linked to my old name. I am a premium member. Do I have to cancel my membership and get a new one, an...

Newbie

Plan Premium Country  Canada Device (PC, iPhone, iPad) Operating System (Windows 10iOS 10,   My Question or Issue: I am transgender and do not want my account linked to my old nam...

Guido

Spotify Legend

468 Views

2 replies

0 likes

Account
  • 468 Views
  • 2 replies
  • 0 likes

Error comes out when i enter my debit card

PlanPremiumCountry IraqDeviceSamsung S8Operating System(Android Oreo) My Question or Issue Hello Mr/Mrs, I am a super fan of spotify and i am from Iraq surely you know that Iraq doesn't have payment method by Credit card/Debit card i have created a d...

Visitor

Plan Premium Country  Iraq Device Samsung S8 Operating System (Android Oreo)   My Question or Issue  Hello Mr/Mrs,   I am a super fan of spotify and i am from Ira...

OneByBoo

Roadie

285 Views

1 replies

0 likes

Premium
  • 285 Views
  • 1 replies
  • 0 likes

facebook connection changed my spotify account name

PlanPremiumCountry TurkeyDeviceGrundigOperating SystemWindows 10 My Question or Issuei am connected with facebook and my account name changed. i want to return it old name. my old name is "Kaan Haltan" but now "Kaan Hakça" please help me please i wan...

Visitor

Plan Premium Country  Turkey Device Grundig Operating System Windows 10   My Question or Issue i am connected with facebook and my account name changed. i want to return it old na...

user-removed

Not applicable

329 Views

2 replies

1 likes

Account
  • 329 Views
  • 2 replies
  • 1 likes