Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1844 Views
  • 0 replies
  • 8 likes
  • Security
  • 1844 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448790 Views
  • 970 replies
  • 108 likes
  • Account
  • 448790 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199731 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199731 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108778 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108778 Views
  • 72 replies
  • 11 likes

Superuser Contribution Getting Error 408

Using spotify free.Windows 7.No VPNAustraliaI am using the windows app it recently quit out of spotify and started giving me the "You're country does not match the one set in your profile" error when I tried to log back in.I can log in on the browser...

  • Newbie
  • Using spotify free. Windows 7. No VPN Australia I am using the windows app it recently quit out of spotify and started giving me the "You're country does not match the one set in your p...
  • Jemi
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium no celular e no computador nao?

Tenho o mesmo e-mail nas duas contas e no cell premium e no computador fica free....Alguem pode me ajudar?

  • Visitor
  • Tenho o mesmo e-mail nas duas contas e no cell premium e no computador fica free.... Alguem pode me ajudar?
  • Jemi
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Premium
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS PARA **bleep** DE PLANO PREMIUM

Prezados, Meu problema com Spotify e no **bleep**...nao consigo realizar os **bleep** e minha conta ja esta em FREE. Todos os cartoes de Credito que uso nao estao recusando mas no site do spotify sempre da erro inclusive na forma de **bleep** BOLETO....

  • Newbie
  • Prezados,  Meu problema com Spotify e no **bleep**...nao consigo realizar os **bleep** e minha conta ja esta em FREE. Todos os cartoes de Credito que uso nao estao recusando mas no site do spo...
  • Jemi
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Problem Plan owner of family subscription

We have a family plan but the plan owner has lost access to her playlists and can not retrieve her account. How do we rectify. PlanPremiumCountry UKDeviceIpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • We have a family plan but the plan owner has lost access to her playlists and can not retrieve her account. How do we rectify.   Plan Premium Country  UK Device Ipad Operating Syste...
  • user-removed
  • Not applicable
  • 552 Views
  • 8 replies
  • 0 likes
  • Account
  • 552 Views
  • 8 replies
  • 0 likes

Superuser Contribution spotify premium

Ik ben uitgenodigd voor spotify premium, maar krijg geen bevestigingsscherm?

  • Newbie
  • Ik ben uitgenodigd voor spotify premium, maar krijg geen bevestigingsscherm?
  • Jemi
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook-Account deleted, Student Discount on new account

So I just got rid of my facebook and had to create a new Spotify account.I wanted to use the same E-Mail address so I deleted my Spotify account that was created using my Facebook.Now I want to use my Student Discount, but I can't because it is linke...

  • Newbie
  • So I just got rid of my facebook and had to create a new Spotify account. I wanted to use the same E-Mail address so I deleted my Spotify account that was created using my Facebook. Now I want to u...
  • Jemi
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

Hi I have looked on my bank statement and i have 9.99 taken out iIhaveI not signed up for Spotify so don't understand why it's been taken out if someone could get back to me that would be brilliant

  • Newbie
  • Hi I have looked on my bank statement and i have 9.99 taken out iIhaveI  not signed up for Spotify so don't understand why it's been taken out if someone could get back to me that would be brill...
  • Jemi
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email account not recognized

Hi, I have a problem, I was a period without usin spotify (but paying the monthly bill for premium account). Now I tried to use spotify but when I try to login to my account the system says that my email does not have an account associated, I assume ...

  • Newbie
  • Hi,   I have a problem, I was a period without usin spotify (but paying the monthly bill for premium account). Now I tried to use spotify but when I try to login to my account the system says ...
  • Jemi
  • Spotify Legend
  • 2675 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 2675 Views
  • 1 replies
  • 0 likes

Superuser Contribution You can edit your email address, gender, and birthday on your Facebook account page.

It says I can edit my email address, gender, and birthday on my Facebook account page, but I did and that was like 9 days ago and it still hasent changed on the spotify account page?

  • Newbie
  • It says I can edit my email address, gender, and birthday on my Facebook account page, but I did and that was like 9 days ago and it still hasent changed on the spotify account page?
  • Jemi
  • Spotify Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t manage Podcast

PlanPremiumCountryArgentina Hi community! I've got a podcast with another two Spotify users, but the only one who can manage the show is the one who created it on Spotify. Is there a way the three of us can manage the show, see statistics, etcetera?I...

  • Casual Listener
  • Plan Premium Country Argentina    Hi community! I've got a podcast with another two Spotify users, but the only one who can manage the show is the one who created it on Spotify. Is the...
  • Guido
  • Spotify Legend
  • 885 Views
  • 3 replies
  • 0 likes
  • Other
  • 885 Views
  • 3 replies
  • 0 likes

How to claim profile when using a distribution service

So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is really me amuse just made it for me I just want to claim it please h...

CE44BE90-76B9-43FE-ABD2-13C5A663072A.png
  • Casual Listener
  •    So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is rea...
  • Jose_M
  • Spotify Star
  • 4962 Views
  • 3 replies
  • 0 likes
  • Account
  • 4962 Views
  • 3 replies
  • 0 likes

They broke my account

They broke my account. I changed my password, all my playlists, my music, have disappeared. Somehow can not be restored? Then I would be making a completely new account and then we should put everything back as it was. It is possible ?

  • Casual Listener
  • They broke my account. I changed my password, all my playlists, my music, have disappeared. Somehow can not be restored? Then I would be making a completely new account and then we should put ev...
  • Jose_M
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

Can't Disconnect an Unknown Device From My Account

Hi Spotify Family-For a few months now, there has been an unknown device connected to my Spotify account called "PS4-228". I do not own a PS4, nor have I ever owned one. I have tried disconnecting every device and re-connecting- no luck; it's still t...

  • Casual Listener
  •   Hi Spotify Family- For a few months now, there has been an unknown device connected to my Spotify account called "PS4-228". I do not own a PS4, nor have I ever owned one. I have tried discon...
  • Jose_M
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 475 Views
  • 1 replies
  • 0 likes

Someone else using account?

I have a premium account in the United States, but it is being used by someone else, who I assume is from the Netherlands based on the music they listen to. I've changed my password twice and logged out of all devices 3 times but they keep getting on...

  • Newbie
  •   I have a premium account in the United States, but it is being used by someone else, who I assume is from the Netherlands based on the music they listen to. I've changed my password twice and...
  • Jose_M
  • Spotify Star
  • 277 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 277 Views
  • 1 replies
  • 1 likes

Solved!! New release not showing on artist profile

PlanFree/PremiumCountry CanadaDevice(OnePlus 6)Operating System(Android Oreo) My Question or Issue My single "candy" is suppose to release tomorrow. On my Spotify for artists account, it shows that it's out. However, it does not show in the actual ar...

  • Regular
  • Plan Free/Premium Country  Canada Device (OnePlus 6) Operating System (Android Oreo)   My Question or Issue  My single "candy" is suppose to release tomorrow. On my Spotify f...
  • Maxim
  • Spotify Star
  • 5828 Views
  • 3 replies
  • 0 likes
  • Account
  • 5828 Views
  • 3 replies
  • 0 likes

Mail Your Subscription is on hold

PlanPremiumCountry NetherlandsDevice(iPhone XS)Operating System(iOS 10) My Question or Issue I received a mail (see image) which I don't trust and understand.

  • Newbie
  • Plan Premium Country  Netherlands Device (iPhone XS) Operating System (iOS 10)   My Question or Issue  I received a mail (see image) which I don't trust and understand.
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Personally made playlists.

Plan. Premium. Country. Device. (ipod , Samsung Galaxy, Windows 10 Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I am a premium monthly playing member. Unwanted songs keep playing on my personally made playlists...

  • Music Fan
  • Plan. Premium. Country.  Device. (ipod , Samsung Galaxy, Windows 10 Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.  ...
  • blackspark00
  • Music Fan
  • 646 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
  • 646 Views
  • 6 replies
  • 0 likes

Solved!! Release Radar Disappeared

PlanPremiumCountry South AfricsDevicePixel 3 XL, but now all devicesOperating SystemAndroid 9 Pie, but noe Web Player etc. My Question or Issue I got a new phone yersterday, a Puixel 3 XL. I installed Spotify, and wanted to check out my new Release R...

  • Casual Listener
  • Plan Premium Country  South Africs Device Pixel 3 XL, but now all devices Operating System Android 9 Pie, but noe Web Player etc.   My Question or Issue  I got a new phone ye...
  • Cyberchaos
  • Casual Listener
  • 9053 Views
  • 12 replies
  • 8 likes
  • Premium
  • 9053 Views
  • 12 replies
  • 8 likes

Superuser Contribution XV ideo...logy (portuguese-BR)

Na versão lite, adicionar o dia, mês, ano, horas e minutos que a playlist foi criada. Havia essa função antigamente, é extremamente necessário que voltem atrás. Sugiro adicionarem as horas que "a música for adicionada na playlist". Facilitaria muito ...

  • Casual Listener
  • Na versão lite, adicionar o dia, mês, ano, horas e minutos que a playlist foi criada. Havia essa função antigamente, é extremamente necessário que voltem atrás. Sugiro adicionarem as horas que "a mús...
  • Katerina
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pre-installed music?

I am a premium member. When I installed the Android app, there are alot of songs by artists/songs I never heard of or downloaded showing in "Your Library". I have cleared memory, uninstalled/reinstalled and these artists/songs still show up. How do I...

  • Newbie
  • I am a premium member.  When I installed the Android app, there are alot of songs by artists/songs I never heard of or downloaded showing in "Your Library".  I have cleared memory, uninstal...
  • Katerina
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 249 Views
  • 1 replies
  • 0 likes