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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8590 Views
  • 1 replies
  • 9 likes
  • Security
  • 8590 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476659 Views
  • 978 replies
  • 111 likes
  • Account
  • 476659 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208325 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208325 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119502 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119502 Views
  • 72 replies
  • 12 likes

Solved!! Is there anyway to go back to the old version of Spotify?

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 1701 Views
  • 1 replies
  • 0 likes
  • Account
  • 1701 Views
  • 1 replies
  • 0 likes

Spotify account security - two-step authentication with mobile number

Spotify account security. When will finally come the two-step authentication with mobile number? Please add!

  • Regular
  • Spotify account security. When will finally come the two-step authentication with mobile number? Please add!
  • Maxim
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 327 Views
  • 1 replies
  • 0 likes

Spotify in Europe

Hello, i was wandering when or even if spotify will ever be available in Slovenia?

  • Newbie
  • Hello, i was wandering when or even if spotify will ever be available in Slovenia? 
  • 32165455
  • Newbie
  • 738 Views
  • 2 replies
  • 1 likes
  • 738 Views
  • 2 replies
  • 1 likes

Unknown device listening on my account.

Is there any way to check who has logged into my account and from where?My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" and I have no clue who this is.I quickly logged off all devi...

  • Regular
  • Is there any way to check who has logged into my account and from where? My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" an...
  • Billy-J
  • Spotify Star
  • 1849 Views
  • 1 replies
  • 0 likes
  • Account Details
    Premium
  • 1849 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook created account doesn't show Facebook connection

I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from all my Spotify apps just to be replaced by a number. ...

  • Casual Listener
  • I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from al...
  • zoesalvucci
  • Casual Listener
  • 746 Views
  • 5 replies
  • 1 likes
  • Account
  • 746 Views
  • 5 replies
  • 1 likes

BUG: Album art of local songs does not display correctly anymore

My Question or Issue On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu. Spotify must restore the previous behaviour, since customers are not interested on paying for seeing ads, especially when playing ...

mp3glu.jpg
  • Casual Listener
  • My Question or Issue    On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu.   Spotify must restore the previous behaviour, ...
  • Jollof
  • Composer
  • 371 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! premium on pc but not on cell

( My Question or Issue yes I have spotify on my cell and on my pc which plays the premium but my cell does not . Why is that and how can I get my cell to play the premium ?? Than k you Isabel.

  • Music Fan
  •   (   My Question or Issue  yes I have spotify on my cell and on my pc which plays the premium but my cell does not  . Why is that and how can I get my cell to play the premiu...
  • chappie60
  • Music Fan
  • 2876 Views
  • 9 replies
  • 0 likes
  • Premium
  • 2876 Views
  • 9 replies
  • 0 likes

Superuser Contribution Change country

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

  • Newbie
  • Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?
  • Peter
  • Spotify Legend
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

delete credit card

i want delete my card information immediately, it's really bad that i dont have option there..

  • Casual Listener
  •   i want delete my card information immediately, it's really bad that i dont have option there..
  • Billy-J
  • Spotify Star
  • 4120 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4120 Views
  • 1 replies
  • 0 likes

How Do I contact Support and check my plan?

How Do I contact Support and check my plan? PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow Do I contact Support and check my plan?

  • Newbie
  • How Do I contact Support and check my plan?   Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How Do ...
  • tapehead
  • Roadie
  • 419 Views
  • 2 replies
  • 0 likes
  • Account
  • 419 Views
  • 2 replies
  • 0 likes

why downloaded songs are heard with lower volume?

Hello!!why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximumthanks!!

  • Composer
  • Hello!! why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximum thanks!!
  • Keanu_C
  • Community Legend
  • 1298 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 1298 Views
  • 3 replies
  • 2 likes

Account Keeps Getting Hacked

PlanPremiumCountry United StatesDeviceWindows Laptop and Android PhoneOperating SystemAndroid Oreo, Windows 10 My Question or Issue Alright so this is the second time this week my account got hacked, and this time they changed the email. First time t...

  • Casual Listener
  • Plan Premium Country  United States Device Windows Laptop and Android Phone Operating System Android Oreo, Windows 10   My Question or Issue  Alright so this is the seco...
  • LaloPech
  • Songwriter
  • 803 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 803 Views
  • 1 replies
  • 0 likes

PLEASE HELP I'VE BEEN HACKED

PlanPremiumCountry USADeviceWindows LaptopOperating SystemWindows 10 My Question or Issue Sorry for the clickbait but my account got hacked again, and I can't get any kind of customer support to respond. Does anyone know how to undo the latest email ...

  • Casual Listener
  • Plan Premium Country  USA Device Windows Laptop Operating System Windows 10   My Question or Issue   Sorry for the clickbait but my account got hacked again, and I can't...
  • LaloPech
  • Songwriter
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Proof of Spotify security breach

Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotten back to me yet. Please contact me ASAP at my regi...

  • Casual Listener
  • Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotte...
  • stix2002
  • Casual Listener
  • 802 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 802 Views
  • 2 replies
  • 0 likes

Wrong name/username

PlanPremium My Question or Issue I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I already tried to re log in or wait for a few days but nothing changes yet. Hope you...

  • Visitor
  •   Plan Premium   My Question or Issue  I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I alread...
  • Jose_M
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 408 Views
  • 3 replies
  • 0 likes

My account seems to be messed up

Hello, I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as username i have no premium subscription and my account is displayed as free...

  • Casual Listener
  •   Hello,   I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as usernam...
  • Jose_M
  • Spotify Star
  • 954 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 954 Views
  • 4 replies
  • 0 likes

Superuser Contribution The password recovery page gives a 404

I've lost my password, so I go to the page for password recovery.I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery)I clicked on the page and now I get a 404-page that the page does not exist.What is wrong?I've a prem...

  • Casual Listener
  •   I've lost my password, so I go to the page for password recovery. I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery) I clicked on the page and now I get a ...
  • Guido
  • Spotify Legend
  • 926 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 926 Views
  • 4 replies
  • 0 likes

How to control Spotify Connect

Country PolandDeviceSamsung Galaxy J7 My Question or Issue I don't want to connect my computer account with mobile phone. How to change the settings and have two apps seperately?

  • Newbie
  •   Country  Poland Device Samsung Galaxy J7  My Question or Issue  I don't want to connect my computer account with mobile phone. How to change the settings and have two...
  • landonharris88
  • Composer
  • 423 Views
  • 1 replies
  • 0 likes
  • Account
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account used by someone else, resetting password doesn't help

Nor does signing out everywhere help. A week ago I realized my account was compromised. I immediately changed password and signed out on all devices. I contacted Spotify too because I'd like to know where this compromise come from. All I knew was tha...

  • Regular
  • Nor does signing out everywhere help.   A week ago I realized my account was compromised. I immediately changed password and signed out on all devices. I contacted Spotify too because I'd like...
  • PreticleAlt
  • Regular
  • 5948 Views
  • 16 replies
  • 8 likes
  • Account
    Security
  • 5948 Views
  • 16 replies
  • 8 likes

spotify account broken

PlanFreeCountry USADevice/OSDesktop Windows/Web Player My Question or Issue On Web Player, I can play music fine as a guest, but once I log in, the UI still shows up but when I click on something to play it, it just doesn't play. On the Desktop app, ...

  • Newbie
  • Plan Free Country  USA Device/OS Desktop Windows/Web Player     My Question or Issue  On Web Player, I can play music fine as a guest, but once I log in, the UI still sho...
  • Jose_M
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes