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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157293 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157293 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10646 Views
  • 3 replies
  • 10 likes
  • Security
  • 10646 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507622 Views
  • 985 replies
  • 112 likes
  • Account
  • 507622 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124548 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124548 Views
  • 74 replies
  • 12 likes

Superuser Contribution 14 day, unable to change country or remove account payment.

PlanFreeCountry UKDevice(iPhone 5s, iphone 6s, Macbook Pro 2015)Operating SystemiOS 10, mojava My Question or Issue I've recently moved to France, got the 14 day restriction so went to change my country and was unable as the drop down only gives the ...

  • Casual Listener
  • Plan Free Country  UK Device (iPhone 5s, iphone 6s, Macbook Pro 2015) Operating System iOS 10, mojava    My Question or Issue  I've recently moved to France, got th...
  • Guido
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 398 Views
  • 1 replies
  • 0 likes

Change my User Name

Hello, My User Name is gmklvyahk89fp141zm6gh5qnb which is very annoying. I want to change it, but from some reason I can't.I'll be more Than Happy if you can help me and change it to Leron1990, or if you can send me a guide to do so. If from some rea...

  • Visitor
  • Hello,   My User Name is gmklvyahk89fp141zm6gh5qnb which is very annoying.   I want to change it, but from some reason I can't. I'll be more Than Happy if you can help me and chan...
  • musicbloggers
  • Newbie
  • 819 Views
  • 3 replies
  • 0 likes
  • Account
  • 819 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account name is a number

My Question or Issue Yesterday I wanted to disconnect my spotify account from my facebook. So I deleted the acces with facebook from the account settings. However when I logged back in this morning my name was changed to: 1170240794. I found out that...

  • Casual Listener
  •   My Question or Issue  Yesterday I wanted to disconnect my spotify account from my facebook. So I deleted the acces with facebook from the account settings. However when I logged back in...
  • Guido
  • Spotify Legend
  • 834 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Other
  • 834 Views
  • 4 replies
  • 1 likes

Superuser Contribution Not able to change country even if I'm back in my country

Hello, I'm back in my home country after a prolonged period abroad. Now I want to change my country settings back but I'm not able to do it. It doesn't give me any other option in the dropdown except for the last country that I was in. Do I need to w...

  • Casual Listener
  •     Hello,   I'm back in my home country after a prolonged period abroad. Now I want to change my country settings back but I'm not able to do it. It doesn't give me any other opti...
  • Guido
  • Spotify Legend
  • 618 Views
  • 5 replies
  • 0 likes
  • Account
  • 618 Views
  • 5 replies
  • 0 likes

Account hacked

PlanPremiumCountry UkDeviceIphone XOperating SystemIos 12 My Question or Issue I recently had issues with lots of random music appearing on my recently listened to lists. I changed my password and logged out all connected accounts which I think has s...

  • Newbie
  • Plan Premium Country  Uk Device Iphone X Operating System Ios 12   My Question or Issue   I recently had issues with lots of random music appearing on my recently listened t...
  • jaiwareham
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
  • 308 Views
  • 1 replies
  • 0 likes

how do i know i have the plan 1$/3 month

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does it doesn’t said that i had the plan 1$/3 month?

  • Casual Listener
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Why does it doesn’t said that i had the plan 1$/3 month?
  • jaiwareham
  • Composer
  • 419 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 419 Views
  • 4 replies
  • 0 likes

Prélevement effectué Pas de Premium

PlanFree/PremiumCountryFranceDeviceSamsung Galaxy 8Operating System Windows 10 My Question or Issue Bonjour, J'ai eu un prélevement de 9.99€ aujourd'**bleep** concernant Spotify mais mon compte n'est pas repassé en Premium, pouvez-vous faire le néces...

  • Casual Listener
  •   Plan Free/Premium Country France Device Samsung Galaxy 8 Operating System  Windows 10   My Question or Issue  Bonjour,    J'ai eu un prélevement de 9.99€ ...
  • Billy-J
  • Spotify Star
  • 1054 Views
  • 5 replies
  • 0 likes
  • Account
  • 1054 Views
  • 5 replies
  • 0 likes

I think I've been hacked?

PlanPremiumCountry AustraliaDeviceAndroid and HP PC My Question or Issue I don't know if this is the right place but I think I've been hacked, I have no idea. Music keeps randomly playing on my account every few days and when I check, my account seem...

  • Casual Listener
  • Plan Premium Country  Australia Device Android and HP PC  My Question or Issue  I don't know if this is the right place but I think I've been hacked, I have no idea. Music keeps...
  • Billy-J
  • Spotify Star
  • 797 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 797 Views
  • 4 replies
  • 0 likes

Price change on country change?

My Question or Issue Hi, I wonder if premium membership price is going to change if I change country (say from Spain to Norway).Account is registered in Spain.

  • Newbie
  •   My Question or Issue  Hi, I wonder if premium membership price is going to change if I change country (say from Spain to Norway). Account is registered in Spain.
  • Jose_M
  • Spotify Star
  • 1492 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1492 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant login

I cant login  My email-

  • Newbie
  • I cant login  My email-</removed email mod>
  • Daisy
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Login
  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i can't login my account

i looked to topics , i found the solutions but none of them has worked for me i can't login to my account , i am trying to login with my email keeps saying error code:3 for windows app but when i try to login with my username i can login but just a f...

  • Newbie
  • i looked to topics , i found the solutions but none of them has worked for me  i can't login to my account , i am trying to login with my email keeps saying error code:3 for windows app but whe...
  • Daisy
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will not accept my log on details. Tried username and email as well as resetting my password.

Will not accept my log on details. Tried logging in with username no email, also tried a password reset. I'm a new member and I'm not impressed. Please help

  • Newbie
  • Will not accept my log on details. Tried logging in with username no email, also tried a password reset. I'm a new member and I'm not impressed. Please help  
  • Daisy
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution A problem with my account

I forgot my password and I check the night before they put me out and my user name was mercampillo8 so I put that user name and my usual password and it didn’t work so I put that I forgot my password and the send me an email saying that my user name ...

  • Newbie
  • I forgot my password and I check the night before they put me out and my user name was mercampillo8 so I put that user name and my usual password and it didn’t work so I put that I forgot my password...
  • Daisy
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in on my new phone

I got a new phone the other day so downloaded Spotify and logged in with my email address and password but it comes up saying my account doesn’t have a password and I can only log in through Facebook. However if I log in through Facebook it’s a diffe...

  • Newbie
  • I got a new phone the other day so downloaded Spotify and logged in with my email address and password but it comes up saying my account doesn’t have a password and I can only log in through Facebook...
  • Daisy
  • Spotify Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not active?

When I signed in it didn't log me into my account but a completely different account I don't remember. I tried logging into my original account with my username but it said that something was incorrect and when I tried to change my password it said t...

  • Newbie
  • When I signed in it didn't log me into my account but a completely different account I don't remember. I tried logging into my original account with my username but it said that something was incorre...
  • Daisy
  • Spotify Legend
  • 5140 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 5140 Views
  • 1 replies
  • 2 likes

Superuser Contribution I cannot login

I cannot access my account and the password reset form does not have my email on file any longer. I need a way to chat with the support team.

  • Newbie
  • I cannot access my account and the password reset form does not have my email on file any longer. I need a way to chat with the support team.
  • Daisy
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Change my User Name

Hello, My User Name is *snip* which is very annoying. I want to change it, but from some reason I can't. I'll be more Than Happy if you can help me and change it to Leron1990, or if you can send me a guide to do so. If from some reason you are unable...

  • Visitor
  • Hello,   My User Name is *snip* which is very annoying.   I want to change it, but from some reason I can't. I'll be more Than Happy if you can help me and change it to Leron...
  • user-removed
  • Not applicable
  • 660 Views
  • 4 replies
  • 0 likes
  • Account
  • 660 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Artists Account Creation?

PlanFreeCountry GermanyDevice Operating System My Question or Issue I want to set up an Artist Account for me but somehow i cant get "access" because when i press the 3 dots like Spotify wants me to, there is no "share" function where i can copy the ...

  • Casual Listener
  •   Plan Free Country  Germany Device   Operating System     My Question or Issue  I want to set up an Artist Account for me but somehow i cant get "access" bec...
  • Guido
  • Spotify Legend
  • 679 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 679 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hacked account

PlanPremiumCountry PortugalDeviceWindows PC, Android PhoneOperating SystemAndroid, Windows My Question or Issue I noticed a few weeks ago that my Spotify account had been hacked since a lot of music suggestions were popping completely out of my prefe...

  • Casual Listener
  • Plan Premium Country  Portugal Device Windows PC, Android Phone Operating System Android, Windows  My Question or Issue  I noticed a few weeks ago that my Spotify account had ...
  • Jemi
  • Spotify Legend
  • 887 Views
  • 5 replies
  • 0 likes
  • Security
    Subscription
  • 887 Views
  • 5 replies
  • 0 likes

cant log in, facebook was deactivated, had to sign up to post...

there is a longNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrylondon, englandDeviceiphone6, hp laptopOperating System Windows 10 My Question or Issue hi i have b...

  • Visitor
  •     there is a longNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country london, england Device ...
  • OneByBoo
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 247 Views
  • 1 replies
  • 0 likes