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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398876 Views
  • 950 replies
  • 107 likes
  • Account
  • 398876 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171678 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171678 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Superuser Contribution Not taking real name from Facebook

So I've been having this issue lately with my Facebook account that I've linked to my Spotify Premium account. For some reason, I can't get my real name to be displayed on my account. My profile picture is on there, but for some reason it still has m...

  • Casual Listener
  • So I've been having this issue lately with my Facebook account that I've linked to my Spotify Premium account. For some reason, I can't get my real name to be displayed on my account. My profile pict...
  • Guido
  • Spotify Legend
  • 470 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Other
  • 470 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't play certain artists

I'm currently unable to play and songs by The Fall or Mogwai on my iPhone and laptop. I've tried everything I can think of, including fully uninstalling and reinstalling on both devices, but nothing is working. I've seen various posts from people say...

  • Regular
  • I'm currently unable to play and songs by The Fall or Mogwai on my iPhone and laptop. I've tried everything I can think of, including fully uninstalling and reinstalling on both devices, but nothing ...
  • Guido
  • Spotify Legend
  • 1126 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1126 Views
  • 7 replies
  • 1 likes

Superuser Contribution Clicking sign out everywhere gives error message

My laptop was stolen and I want to log out of spotify on it remotely by using the sign out everywhere button on my account page but when I click it, an error message comes up, telling me to try again or check the help pages.As of yet, I don't think s...

  • Casual Listener
  •    My laptop was stolen and I want to log out of spotify on it remotely by using the sign out everywhere button on my account page but when I click it, an error message comes up, telling m...
  • Jemi
  • Spotify Legend
  • 592 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 592 Views
  • 3 replies
  • 1 likes

Superuser Contribution Signed up with a VPN, now problems with country

PlanFamily PremiumCountryRegistered - PortugalActual Use/Location - USA DeviceMBAir Early 2014Operating SystemHigh Sierra My Question or Issue Trying to add a new family member to our family plan. Our VPN was on when this family member created an acc...

  • Newbie
  • Plan Family Premium Country Registered - Portugal Actual Use/Location - USA   Device MBAir Early 2014 Operating System High Sierra   My Question or Issue  Trying to ad...
  • Guido
  • Spotify Legend
  • 961 Views
  • 1 replies
  • 0 likes
  • Login
  • 961 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Use Spotify API in a country where spotify isn't available.

Hi,I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an account in order to download the SDK and get my securi...

  • Newbie
  • Hi, I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an a...
  • Jemi
  • Spotify Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot link Spotify to Facebook

My Question or Issue Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything. Now i cannot find a "connect to facebook" button anywhere. I really want m...

  • Newbie
  •   My Question or Issue   Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything.  ...
  • Guido
  • Spotify Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 373 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daily mix disappeared

Hello, Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understanding, the daily mixes should appear within two weeks but I d...

  • Regular
  • Hello,  Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understandi...
  • Daisy
  • Spotify Legend
  • 5275 Views
  • 11 replies
  • 1 likes
  • Account
    Other
  • 5275 Views
  • 11 replies
  • 1 likes

I have a problem with the acount name

HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was working bad that day so that coud be the reason.

  • Newbie
  • HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was worki...
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Connect Shazam to Spotify failed.

Plan: PremiumCountry: ItalyDevice: OnePlus 6Operating System: Android Oreo My Question or Issue Dear Team,From what I passed (again) to Spotify I have problems joining my account with the app Shazam. When I try to join the app I get the following mes...

  • Casual Listener
  • Plan: Premium Country: Italy Device: OnePlus 6 Operating System: Android Oreo   My Question or Issue   Dear Team, From what I passed (again) to Spotify I have problem...
  • Noah
  • Spotify Star
  • 6836 Views
  • 5 replies
  • 3 likes
  • Account
    Other
  • 6836 Views
  • 5 replies
  • 3 likes

Disconnect from Facebook

Looking for a way to easily disconnect muy Spotify account from Facebook. I believe there used to be a button for it in Settings but it appears to have been removed.

  • Gig Goer
  • Looking for a way to easily disconnect muy Spotify account from Facebook.   I believe there used to be a button for it in Settings but it appears to have been removed.
  • Loxer
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 170 Views
  • 1 replies
  • 0 likes

Cuenta Hackeada

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo nameI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under Mariano Giraudo name I own a Premium account with 4 users and one o...
  • Jose_M
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • Login
  • 219 Views
  • 1 replies
  • 1 likes

Superuser Contribution Library and playlists erased

A few days ago, i noticed that all of a sudden all of my songs and playlists where gone.I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back.Even your "recover playlist" option only mentions an old pla...

  • Casual Listener
  • A few days ago, i noticed that all of a sudden all of my songs and playlists where gone. I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back. Even ...
  • Guido
  • Spotify Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Premium
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème technique dans "mes titres préférés"

PlanFreeCountryFranceDeviceiPhone 6 et Ordinateur AcerOperating System My Question or IssueBonjour,Depuis quelques mois, des titres ont disparus de la rubrique "mes titres préférés" sur mon téléphone. Je n'en ai plus qu'une centaine alors que j'en av...

  • Casual Listener
  • Plan Free Country France Device iPhone 6 et Ordinateur Acer Operating System   My Question or Issue Bonjour, Depuis quelques mois, des titres ont disparus de la rubrique "mes titres pr...
  • oceane_ve
  • Casual Listener
  • 1784 Views
  • 4 replies
  • 1 likes
  • Account
  • 1784 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error 17 while logging in

Hello.I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i had to log in again. Now, when i try to do it i repeta...

  • Casual Listener
  • Hello. I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i h...
  • Guido
  • Spotify Legend
  • 674 Views
  • 3 replies
  • 0 likes
  • Login
  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login does work offline but not online

Hi there, i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Following happend. I guess it was a windows10 update related oca...

  • Casual Listener
  • Hi there,   i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Foll...
  • Guido
  • Spotify Legend
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
  • 5 replies
  • 0 likes

Superuser Contribution can't reedem 12 months 18app spotify code

PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...

  • Casual Listener
  • Plan Premium Country  Italy   My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...
  • Guido
  • Spotify Legend
  • 2044 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2044 Views
  • 3 replies
  • 0 likes

ESQUECI O EMAIL E A SENHA DA MINHA CONTA

Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?

  • Visitor
  •   Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?
  • YahTehgz
  • Composer
  • 8738 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 8738 Views
  • 1 replies
  • 0 likes

Unauthorized upgrade to Family + hacked account

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family p...

  • Casual Listener
  • Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account....
  • Billy-J
  • Spotify Star
  • 1153 Views
  • 3 replies
  • 0 likes
  • Security
  • 1153 Views
  • 3 replies
  • 0 likes

Why don't playlists that I follow automatically show up on my public profile?

Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they automatically show up? Is it to do with my settings?

  • Newbie
  • Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they a...
  • YahTehgz
  • Composer
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Inaccessable Spotify Account

PlanPremiumCountry AustraliaDeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy Premium Spotify account is linked with my old facebook account and I cannot access my old facebook account because it was compromised when I went over seas. M...

  • Casual Listener
  • Plan Premium Country  Australia Device iPhone 7 Operating System Windows 10   My Question or Issue My Premium Spotify account is linked with my old facebook account and I cannot a...
  • cteffteff
  • Composer
  • 753 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 753 Views
  • 9 replies
  • 0 likes