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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421699 Views
  • 965 replies
  • 108 likes
  • Account
  • 421699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186619 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186619 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

2 accounts

I accidentally purchased the premium plan on an account linked to my email, which I didn't realize I had. Normally, I use an account connected to my Facebook profile. How can I transfer the premium subscription to my 'actual' account?

  • Newbie
  • I accidentally purchased the premium plan on an account linked to my email, which I didn't realize I had. Normally, I use an account connected to my Facebook profile. How can I transfer the premium s...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 369 Views
  • 1 replies
  • 0 likes

My profile is blue now - I want it to be green again!

PlanPremiumCountryUSADeviceiPhoneOperating SystemiOS My Question or IssueMy profile was always green and now its blue. I don't like blue. I want it to be green again. This literally changed a few days ago. Fix this Spotify.

  • Regular
  • Plan Premium Country USA Device iPhone Operating System iOS   My Question or Issue My profile was always green and now its blue. I don't like blue. I want it to be green again. This li...
  • MattSuda
  • Spotify Star
  • 5330 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 5330 Views
  • 9 replies
  • 0 likes

Superuser Contribution Stop Giving Me Lofi in My Made for Me Playlists

Stop giving me Lofi, please stop it. This has been happening for several months straight, all because I left a lofi sleep playlist on at one fateful night to get a solid night's sleep. I now know otherwise, you've punished me enough. My Discover Week...

  • Visitor
  • Stop giving me Lofi, please stop it.   This has been happening for several months straight, all because I left a lofi sleep playlist on at one fateful night to get a solid night's sleep. I now...
  • Lauren637
  • Casual Listener
  • 3396 Views
  • 6 replies
  • 8 likes
  • Account
    Premium
  • 3396 Views
  • 6 replies
  • 8 likes

Solved!! Family Plans should allow multiple streams from same account

PlanPremium FamilyDevice(iPhone, iPad, Sonos) My Question or IssueFamily plans allows for up to 5 simultaneous streams provided each stream has its own email address. Why not just allow multiple streams by counting the total number of connected devic...

  • Casual Listener
  • Plan Premium Family Device (iPhone, iPad, Sonos)   My Question or Issue Family plans allows for up to 5 simultaneous streams provided each stream has its own email address.  Why not j...
  • pdhammersley
  • Visitor
  • 4997 Views
  • 6 replies
  • 3 likes
  • Other
    Premium
    Subscription
  • 4997 Views
  • 6 replies
  • 3 likes

Superuser Contribution No puedo pagar Spotify premium familiar

Hace días me cancelaron el servicio de spotify familiar; ahora que intento volver a contratarlo no puedo porque la página me manda a hacer el pago de spotify premium individual, alguien sabe por qué pasa esto y cómo puedo solucionarlo?

  • Casual Listener
  • Hace días me cancelaron el servicio de spotify familiar; ahora que intento volver a contratarlo no puedo porque la página me manda a hacer el pago de spotify premium individual, alguien sabe por qué ...
  • Yordan
  • Moderator
  • 2096 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2096 Views
  • 5 replies
  • 0 likes

Solved!! Need a new account

PlanPremiumCountryGermanyDeviceIndependent of deviceOperating SystemIndependent of SystemMy Question or IssueI like to use the Web API to receive the recently played songs. But unfortunately, this API is not working for my Premium Account. With my se...

  • Regular
  • Plan Premium Country Germany Device Independent of device Operating System Independent of System My Question or Issue I like to use the Web API to receive the recently played songs. But unfo...
  • Maxim
  • Spotify Star
  • 295 Views
  • 5 replies
  • 0 likes
  • Account
  • 295 Views
  • 5 replies
  • 0 likes

Solved!! Address too general

Where we live isn't street names, building names or anything like that. We are a small community with only 36 houses 27km out of Naboomspruit, (Limpopo, South Africa). The addresses we use is the house number and the place name, (Kammaland), the town...

  • Casual Listener
  • Where we live isn't street names, building names or anything like that. We are a small community with only 36 houses 27km out of Naboomspruit, (Limpopo, South Africa). The addresses we use is the hou...
  • K005
  • Casual Listener
  • 308 Views
  • 4 replies
  • 0 likes
  • Premium
  • 308 Views
  • 4 replies
  • 0 likes

recently played showing music i haven't listened to

Recently whiles listening to music on my speakers my music has been stopping randomly, at first i thought it was due to poor connection from my phone being too far from the speakers.Then when i went to check what was happening and try to continue pla...

  • Visitor
  • Recently whiles listening to music on my speakers my music has been stopping randomly, at first i thought it was due to poor connection from my phone being too far from the speakers.Then when i went ...
  • Jacky-breeki
  • Visitor
  • 6588 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 6588 Views
  • 2 replies
  • 0 likes

I have 2 account and want to cancel the 2nd one

I only want one the account that I have had for about 6yrs

  • Visitor
  • I only want one the account that I have had for about 6yrs
  • MauriceMV
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jaką kartę do płacenia za premium [PL]

Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me. Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spotify Premium? Mam Alior Bank MasterCard i odrzuca mi kartę. W...

  • Newbie
  • Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me.   Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spot...
  • Piorun69
  • Visitor
  • 498 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 498 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Merge Accounts?

I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i also signed up for premium again thinking it was m...

  • Casual Listener
  • I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i...
  • Lisasvwlucy68
  • Visitor
  • 2579 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2579 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't connect Google to existing account for login

Plan Family Country USA Device Pixel 7 pro Operating System Android 13 My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to do this several times in the past couple years, but I just get an error message tell...

  • Newbie
  • Plan Family  Country USA Device Pixel 7 pro Operating System Android 13   My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to ...
  • Elena
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • Login
  • 234 Views
  • 1 replies
  • 0 likes

Was the "Follows you" text on a profile a recent addition?

 I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was this recently added? Thank you

SpotifyFollowsYou.PNG
  • Newbie
  •  I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was th...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 173 Views
  • 1 replies
  • 0 likes

Cant remember login details

Hi Spotify, Can you check for me this user ID: /name: connected with any email? This is my old account and i have forgotten the login details. And it seems doesn't connect with my current email. Thank you for your response.

  • Newbie
  • Hi Spotify, Can you check for me this user ID: <snip - Moderator edit> /name: <snip - Moderator edit> connected with any email? This is my old account and ...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 183 Views
  • 1 replies
  • 0 likes

Cant change country

Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the country I am registered with. None of it is changeab...

  • Casual Listener
  • Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the c...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Problems with log in on the app

Hi there! I'm having problems with the app, I hope somebody can help me. I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that is a problem with login my account, my username and password it's ...

  • Newbie
  • Hi there! I'm having problems with the app, I hope somebody can help me.    I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that ...
  • Maxim
  • Spotify Star
  • 367 Views
  • 7 replies
  • 0 likes
  • Account
  • 367 Views
  • 7 replies
  • 0 likes

Unblock somebody without knowing their username

PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...

  • Newbie
  • Plan Premium Country UK Device Iphone 11 pro max / windows pc Operating System Latest IOS, Windows 10   My Question or Issue Is there any way i can unblock somebody i don’t know the us...
  • Not applicable
  • 846 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 846 Views
  • 2 replies
  • 0 likes

how can I merge two accounts?

I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.

  • Visitor
  • I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.
  • cegro47
  • Visitor
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Maybe deleted account

PlanPremiumCountryNLDeviceAll devicesOperating SystemI dont know My Question or IssueHi, my question is if you accidently deleted your account and you can get in anymore on any device, but still sees your account when you log in to an other account, ...

  • Visitor
  • Plan Premium Country NL Device All devices Operating System I dont know   My Question or Issue Hi, my question is if you accidently deleted your account and you can get in anymore on a...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes