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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398409 Views
  • 948 replies
  • 107 likes
  • Account
  • 398409 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171486 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171486 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99102 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99102 Views
  • 68 replies
  • 10 likes

My account is hacked! Help!!

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under *snip* email address.I own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web ...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under *snip* email address. I own a Premium account with 4 user...
  • Loxer
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 282 Views
  • 1 replies
  • 0 likes

Mis canciones se reproducen RÁPIDO

PlanFree/Premium PremiumCountry Spain España Operating SystemWindows My Question or Issue Mis canciones se reproducen más rápido de lo normal y en algunas ocasiones suenan superpuestas (2 canciones al mismo tiempo). Ayuda??'

  • Newbie
  • Plan Free/Premium   Premium Country  Spain España       Operating System Windows            My Question or Issue   Mis ca...
  • Bittencourt
  • Spotify Star
  • 779 Views
  • 1 replies
  • 1 likes
  • Account
  • 779 Views
  • 1 replies
  • 1 likes

Strage Acess In my account

PlanFree/PremiumCountryBrazil My Question or Issue My account was just acessed by someone not even remotely close from my network, and canceled my premium subscription and deleted all my playlist.I'm prety sure the person who was using my account was...

  • Casual Listener
  •     Plan Free/Premium Country Brazil   My Question or Issue   My account was just acessed by someone not even remotely close from my network, and canceled my premium subs...
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 306 Views
  • 3 replies
  • 0 likes

Someone was using my account, but It seems like an error in Spotify not hijack

PlanPremiumCountryDenmarkDevicePc, MBP, HuaweiOperating SystemWindows/OSX My Question or Issue Someone was using my account for some days, but It seems more like an error in Spotify than someone had hijack my account. It seems like someone from anoth...

  • Regular
  •     Plan Premium Country Denmark Device Pc, MBP, Huawei Operating System Windows/OSX   My Question or Issue   Someone was using my account for some days, but It seems...
  • Jose_M
  • Spotify Star
  • 402 Views
  • 6 replies
  • 1 likes
  • Account
  • 402 Views
  • 6 replies
  • 1 likes

Superuser Contribution ADDS

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I understand that Spotify sells add time but if the adds are for nicotine than aren't they effectively selling cigarettes.

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I understand that Spotify sells add time but i...
  • Daisy
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trasformazione Account premium a Premium Family

Buongiorno, volevo effettuare il passaggio da Account premium a premium family.Due giorni fà ho avuto l'addebito del rinnovo Premium.La domanda è: se effettuo il passaggio oggi pagherò 14,99 € oppure soltantanto la differenza di 5 € perche già ho pag...

  • Casual Listener
  • Buongiorno, volevo effettuare il passaggio da Account premium a premium family. Due giorni fà ho avuto l'addebito del rinnovo Premium. La domanda è: se effettuo il passaggio oggi pagherò 14,99 € op...
  • Jemi
  • Spotify Legend
  • 1135 Views
  • 3 replies
  • 0 likes
  • Account
  • 1135 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come i can not search my playlist on search box using the spotify web player?

My Question or IssueI cant seem to search my Playlist "Emerging stars" by Mike Ati using the web player, although i am able to search the Playlist on the downloaded spotify desktop version. Any ideas..some artist cant find it either. Plz help on how ...

  • Regular
  •     My Question or Issue I cant seem to search my Playlist "Emerging stars" by Mike Ati using the web player, although i am able to search the Playlist on the downloaded spotify desktop ...
  • Jemi
  • Spotify Legend
  • 431 Views
  • 4 replies
  • 0 likes
  • Account
  • 431 Views
  • 4 replies
  • 0 likes

Solved!! Unkown devices on Connect

PlanPremiumCountry United KingdomDeviceWindows 10 Laptop, Motorola X ForceOperating SystemAndroid 7.0, Windows 10 My Question or Issue There are two devices appearing on my Connect and I have no idea where they have come from (see attached image). I ...

  • Regular
  • Plan Premium Country  United Kingdom Device Windows 10 Laptop, Motorola X Force Operating System Android 7.0, Windows 10   My Question or Issue  There are two devices appeari...
  • furry_fish
  • Casual Listener
  • 1512 Views
  • 11 replies
  • 0 likes
  • Login
    Premium
    Security
  • 1512 Views
  • 11 replies
  • 0 likes

Solved!! Previous Songs?

PlanFreeCountry North AmericaDeviceGalaxy S7 Edge My issue is that I cant seem to replay a previous song. It really sucks because that seems like an important thing that should exist the button is there but its grayed out. Do you need a premium accou...

  • Newbie
  • Plan Free Country  North America Device Galaxy S7 Edge   My issue is that I cant seem to replay a previous song. It really sucks because that seems like an important thing that shoul...
  • Loxer
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Account] Editing Personal Information

PlanPremiumCountry United States of AmericaDevicePC/Samsung Galaxy S8Operating SystemWindows 10/Android 7.0 My Question or Issue I can't alter my personal information in Spotify's "Edit Profile" options. From what I've gathered this is because I logg...

  • Newbie
  •   Plan Premium Country  United States of America Device PC/Samsung Galaxy S8 Operating System Windows 10/Android 7.0   My Question or Issue  I can't alter my personal i...
  • Daisy
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 281 Views
  • 1 replies
  • 0 likes

no recuerdo el correo electrónico

Le instale spotify premium a mi papa, de 9 pesos por 3 meses, ahora queremos cancelar la suscripcion, pero no recuerdo el correo que utilizamos, ni la contraseña, al momento de restablecer la contraseña, marca que la cuenta no esta asociada a ninguna...

  • Newbie
  • Le instale spotify premium a mi papa, de 9 pesos por 3 meses, ahora queremos cancelar la suscripcion, pero no recuerdo el correo que utilizamos, ni la contraseña, al momento de restablecer la contras...
  • Jose_M
  • Spotify Star
  • 4211 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 4211 Views
  • 1 replies
  • 0 likes

Someone controlling my account. Still after i changed password and logged out of all accounts.

PlanPremiumCountry United StatesDeviceDell XPS 15Operating SystemWindows 10 My Question or Issue Just a bit ago I was on my computer, not using Spotify, when suddenly a rap song just started playing on my computer. I had never heard the song so I jus...

  • Newbie
  • Plan Premium Country  United States Device Dell XPS 15 Operating System Windows 10   My Question or Issue  Just a bit ago I was on my computer, not using Spotify, when sudden...
  • MarkCole0401
  • Regular
  • 13559 Views
  • 22 replies
  • 5 likes
  • 13559 Views
  • 22 replies
  • 5 likes

Defunct Email Address - Can’t Access Password Reset

PlanPremium CountryUK Device(iPhone, Samsung) My Question or Issue Hi there I have an old with account with Spotify with what I now realise is an very old email address. The old email address is now defunct, meaning a password reset just will not wor...

  • Casual Listener
  •   Plan Premium   Country UK   Device (iPhone, Samsung)   My Question or Issue   Hi there   I have an old with account with Spotify with what I now realise ...
  • osornios
  • Spotify Star
  • 880 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 880 Views
  • 3 replies
  • 0 likes

Artist and Private Accounts

Should I merge my private account to my artist account and if so, what are the benefits of doing so? I've been seeing a lot of questions on how to merge but since I am using Distrokid it is relatively easy. I just want to know whether or not I should...

  • Casual Listener
  • Should I merge my private account to my artist account and if so, what are the benefits of doing so? I've been seeing a lot of questions on how to merge but since I am using Distrokid it is relativel...
  • Maxim
  • Spotify Star
  • 2097 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 2097 Views
  • 3 replies
  • 0 likes

Password as username

PlanPremium CountryFinland DeviceHuawei Honor 8 My Question or Issue So, I created a new account via spotify family.I started with creating a new playlist. Then I noticed that my username has changed and is now the same as my password. Help?

  • Newbie
  •     Plan Premium   Country Finland   Device Huawei Honor 8   My Question or Issue   So, I created a new account via spotify family. I started with creating...
  • Noah
  • Spotify Star
  • 961 Views
  • 1 replies
  • 1 likes
  • Account
  • 961 Views
  • 1 replies
  • 1 likes

Charts in Genres

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) Is there any plans to introduce top charts in Genres instead of by Country ?

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Is there any plans to introduce top charts in Genres instead of by Country...
  • Noah
  • Spotify Star
  • 1422 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1422 Views
  • 1 replies
  • 0 likes

I can't download songs on my family plan

PlanFamily planCountry SpainDeviceXiaomi Redmi 4 ProOperating SystemAndroid 6.0.1 My Question or Issue Why can't I download any songs?

  • Newbie
  • Plan Family plan Country  Spain Device Xiaomi Redmi 4 Pro Operating System Android 6.0.1   My Question or Issue  Why can't I download any songs?
  • Jose_M
  • Spotify Star
  • 1519 Views
  • 1 replies
  • 1 likes
  • Other
  • 1519 Views
  • 1 replies
  • 1 likes

Spotify is a thief

PlanPremiumCountryuk Device(iPhone X and IPad2 Operating SystemiOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find I could not use Spotify on any of my children’s iPads. Within 5 mins of registering I cancelled ...

  • Newbie
  • Plan Premium Country uk   Device (iPhone X and IPad2   Operating System iOS 11   My Question or Issue   i subscribed to premium as a family in good faith only to find...
  • Jose_M
  • Spotify Star
  • 324 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 324 Views
  • 1 replies
  • 1 likes

Superuser Contribution Friend Feed failed to load

Since about one week now my friend feed won't load. The right sidebar shows "Hmm, the Friend Feed failed to load." followed by a button labeled "TRY AGAIN". What I tried:I already tried to disable the right sidebar and re-enable it, I also tried to s...

  • Composer
  • Since about one week now my friend feed won't load. The right sidebar shows "Hmm, the Friend Feed failed to load." followed by a button labeled "TRY AGAIN".   What I tried: I already tried to...
  • guychukili
  • Newbie
  • 15158 Views
  • 30 replies
  • 13 likes
  • Account
    Other
  • 15158 Views
  • 30 replies
  • 13 likes

Can't update location

PlanFreeCountryUnited States My Question or Issue I have moved from the UK to the US. I have been using Spotify (free) since arriving. But because I have been here for more than 14 days I have to update my location. When i try to edit my account deta...

  • Newbie
  • Plan Free Country United States   My Question or Issue  I have moved from the UK to the US. I have been using Spotify (free) since arriving. But because I have been here for more than...
  • BelP
  • Songwriter
  • 11168 Views
  • 1 replies
  • 4 likes
  • Account
  • 11168 Views
  • 1 replies
  • 4 likes