Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My account was hacked and the email was changed. Spotify apparently doesn't believe in maintaining a support staff, so I'm turning to the community for help. I have a year's worth of premium on this account, so this would be an upsetting enough issue...
I have just bought two premiums (I bought two because it was not active in the first one), my account is still not premium. Could you help? (The money was withdrawn from my card, so the payment was made twice.)
I am trying to change the country and is not possible, in the profile it doesn't let me and when I try to put my new card for the subscription it doesn't let me neither because is from the new country I am, what I should do?
PlanFreeCountry DeviceiPhone6s Operating SystemWindows 10 My Question or Issue My Facebook account tied to my spotify account has been disabled, what are the steps to keep my spotify account?
Não consigo mudar a imagem do meu perfil na pagina da minha conta, q não é a mesma e mudou algumas vezes desde q minha conta foi invadida, nos aplicativos, tanto no PC quanto no Android a imagem do perfil esta correta mas meu nome de usuario está dif...
Can't login with Facebook? When ever I try, it shows the message: "An error has occurred processing your request. Please try again." I have tried on my phone and two separate computers with three separate browsers. I can't just use the regular login ...
PlanFree/PremiumCountryDenmarkDeviceiPhone XOperating SystemiOS 10 My Question or IssueI have recently (about a month ago) signed up for a premium account through my phone provider. However, it seems that I can't use it, as I two years ago set up a f...
Hi, this is a urgent matter! My girlfriend’s account was hacked and because of that, she can't write this post, so I’m writing on her behalf. Today (May 31st), she received an e-mail informing that the e-mail address of her account was changed. And a...
My Question or Issue Hi,I'm having an issue with gaining control of my Verified Artist account on the Spotify Desktop App. When I sign in on artists.spotify.com, I can control my verified artist page. When I use the same login info for the spotify de...
PlanFreeCountry Device apple phoneOperating System(iOS 11 My Question or Issue i am trying to get the deal where there is premium for 3 months for a dollar and it keeps saying i already used a trial but i have never done this before. i want to pay a ...
My previous Spotify account was created with a Facebook account. Since I cannot disconnect my account from the Facebook account, how can I get all of my songs, playlists, etc onto a new account? Thanks!
Hi, I have linked my UniDays account to an older Spotify account. However, I have not yet activated my student premium account on that account. I have a newer account in which I would like to activate my student account. If I close my old account wil...
My Question or Issue I want to start fresh with a new account, but I can’t delete my own one.. I canceled my premium account but I can’t delete my whole account? I want all the songs and playlists gone. I also need my email for my new account..
I started my account with facebook login but after I deleted my facebook my name changed to some nubers and my friends cannot see my name. How to change it?
Ya intenté todo, pensé que mi tarjeta bancaria tenía el problema. Quiero actualizar mis datos de forma de pago y dar ed baja la tarjeta de crédito que tengo y cambiarla por otra tarjeta. Ya lo intenté con distintas tarjetas de crédito y simplemente n...
Ik heb samen met mijn huisgenoten family premium afgeslotenNou heeft iedereen de uitnodiging ontvange om het account te startenMaar bij mij komen de mails niet binnenWe hebben het email adres al gecontroleerd dit klopt gewoon
When I press Connect to Facebook on Desktop app, nothing happens. Same goes for Android app, too.
Id very much like my Spotify username, here, other forums, and on the desktop app, to be more than just random numbers. I signed up with my facebook so I thought it would use my name. Could someone change it for me? Or can I change it myself?
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue En dos ocasiones, me llegó la notificación de que ahora mi cuenta es Free, pero soy parte de un Plan Familiar Premium. ¿Me pueden ayudar?
I'm a premium subscriber for 2 years and have paid the monthly fees for this month but I suddenly can't play my songs. I need to go online first. Why is this happening? Mycsubscription is still premium though. Thanks.