Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Kane22
  • Casual Listener
  • 173461 Views
  • 697 replies
  • 57 likes
  • Account
  • 173461 Views
  • 697 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1091172 Views
  • 118 replies
  • 104 likes
  • Account
  • 1091172 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 52060 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 52060 Views
  • 58 replies
  • 8 likes

Superuser Contribution No puedo realizar el pago premium familiar

Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece; Ups, Parece Que tu Tarjeta o Proveedor de Pago estan teniendo Un Mal Día...

  • Newbie
  • Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece;  Ups, Parece Que...
  • roipeker
  • Newbie
  • 1262 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 1262 Views
  • 11 replies
  • 1 likes

Change the Country to my account

Dears,I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the web browser at work to listen music ... it automatica...

  • Newbie
  • Dears, I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the ...
  • dmgirl
  • Newbie
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

account hacked

Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist.My account is connected with facebook and I can't change my password som...

  • Casual Listener
  • Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist. My account is conne...
  • Ismo_Palviainen
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Unable to Play / Access Denied for Certain Albums / Songs on All Platforms.

I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listening to her music, so I bought a premium account in ...

  • Casual Listener
  • I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listen...
  • robertdegange
  • Newbie
  • 1852 Views
  • 3 replies
  • 0 likes
  • 1852 Views
  • 3 replies
  • 0 likes

Solved!! Please ADD Tennis Court FLUME REMIX

Hello all,i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?

  • Newbie
  • Hello all, i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?
  • xombie
  • Newbie
  • 10043 Views
  • 4 replies
  • 8 likes
  • Other
  • 10043 Views
  • 4 replies
  • 8 likes

Comment rechercher un compte premium a partir d'une CB

Comment rechercher un compte premium a partir d'une CB ?? Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...

  • Casual Listener
  • Comment rechercher un compte premium a partir d'une CB ??   Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...
  • GillianDelvigne
  • Composer
  • 1327 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1327 Views
  • 3 replies
  • 0 likes

Spotify premium cant be purchase in this app

Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying spottify cant be purchase in this app. What just ha...

  • Casual Listener
  • Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying ...
  • Zaiyanjafry
  • Newbie
  • 9468 Views
  • 10 replies
  • 4 likes
  • 9468 Views
  • 10 replies
  • 4 likes

Problema com loguin

Boa tarde, mudaram meu e-mail por um desconhecido e agora não consigo mais acessar a minha conta. O e-mail era *snip*em anexo o e-mail sobre a mudança, não realizada our minha pessoa!

  • Newbie
  • Boa tarde, mudaram meu e-mail por um desconhecido e agora não consigo mais acessar a minha conta. O e-mail era *snip* em anexo o e-mail sobre a mudança, não realizada our minha pessoa! 
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium and downloading as mp3

Sorry if this has been asked before but i found the Q&A page (http://www.spotify.com/uk/about/downloads/) a bit ambiguous.I quote:For Premium, there’s OfflineOf course, if you’re a Spotify Premium subscriber, you won’t need to buy any tracks. You can...

  • Regular
  • Sorry if this has been asked before but i found the Q&A page (http://www.spotify.com/uk/about/downloads/) a bit ambiguous. I quote: For Premium, there’s Offline Of course, if you’re a Spo...
  • robindegen
  • Regular
  • 366698 Views
  • 53 replies
  • 3 likes
  • 366698 Views
  • 53 replies
  • 3 likes

Different Names

I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profilname (a weird combi of numbers and letters). Also t...

  • Visitor
  • I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profil...
  • Luke
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Getting rejected even though details are correct

So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log back in. Said my username or password was incorect b...

  • Newbie
  • So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log b...
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged but don’t have premium anymore

Hi I have three accounts with Spotify and none of them have premium yet I am being charged for it. I would like to cancel this completely but as it’s saying I don’t have premium with any of my accounts I don’t know how to this? Also is there no conta...

  • Newbie
  • Hi I have three accounts with Spotify and none of them have premium yet I am being charged for it. I would like to cancel this completely but as it’s saying I don’t have premium with any of my accoun...
  • Chris
  • Spotify
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Login problem -500 error

I login my account but ı dont use account.it has 500 error page

  • Newbie
  • I login my account but ı dont use account. it has 500 error page
  • Luke
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Charged for Premium but Account Says Free

I tried this by sending a message through the web and got an autoresponder (Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref), so am trying again. Here's the issue: when I log in to Spotify my account page says I'm on the Free...

  • Newbie
  • I tried this by sending a message through the web and got an autoresponder ( Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref ), so am trying again.   Here's the issue...
  • Chris
  • Spotify
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

cant sub premium

want to listen alr

  • Newbie
  • want to listen alr
  • Luke
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 141 Views
  • 1 replies
  • 0 likes

Account Hacked

Hi! My account with name nocha has been hacked by *snip* and that person has changed the email and password so I cant get in and change my payment methods (still paying for that account!). How do i retrieve my account to change it back? and what do i...

  • Newbie
  • Hi!   My account with name nocha has been hacked by  *snip* and that person has changed the email and password so I cant get in and change my payment methods (still paying for that accou...
  • Luke
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I play only this song?

The other songs work fine but that one says "This song is not available. If you have the file on your computer you can import it"Spotify URL: spotify:track:5noCg9XIxCozI01ZTUvtq8Clavicula Nox - Therion

  • Newbie
  • The other songs work fine but that one says "This song is not available. If you have the file on your computer you can import it" Spotify URL: spotify:track:5noCg9XIxCozI01ZTUvtq8 Clavicula Nox - T...
  • Chris
  • Spotify
  • 280 Views
  • 2 replies
  • 0 likes
  • Other
  • 280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Im a premiun client, but my count show me if I didnt

I need to check you my acount, because Im paying for a premiun account and show me that is a free count.

  • Casual Listener
  • I need to check you my acount, because Im paying for a premiun account and show me that is a free count.   <Mod edit - snip>
  • Chris
  • Spotify
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Keep Screen on while listen

Hi, there's an option to keep screen on while listening to Spotify?

  • Casual Listener
  • Hi, there's an option to keep screen on while listening to Spotify?
  • Chris
  • Spotify
  • 27547 Views
  • 3 replies
  • 3 likes
  • 27547 Views
  • 3 replies
  • 3 likes

Change Discover Weekly Photo

Why do I seem to have the inability to change my Discover Weekly Playlist photo? It should match my profile picture but it does not. Any help would be greatly appreciated.

  • Newbie
  • Why do I seem to have the inability to change my Discover Weekly Playlist photo? It should match my profile picture but it does not. Any help would be greatly appreciated.
  • Bethany_Dawn
  • Community Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Env: prod