Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
293501 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541804 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129746 Views
74 replies
12 likes
PlanPremium - FamilyCountry UKDeviceiPhone 8/iPad My Question or IssueHi, my wife's account has been hacked and her registered email address has been changed by the hacker to their own spam account. 7 hours ago she emailed the 'account details change...
Plan Premium - Family Country UK Device iPhone 8/iPad My Question or Issue Hi, my wife's account has been hacked and her registered email address has been changed by the hacker t...
Spotify Legend
957 Views
8 replies
0 likes
There is a problem with the Spotify app that some people have encountered, which is not being able to log in while being able to do so without any problems in the website. In order to log in the app you have to enter your username instead of your E-M...
There is a problem with the Spotify app that some people have encountered, which is not being able to log in while being able to do so without any problems in the website. In order to log in...
Spotify Legend
875 Views
2 replies
0 likes
Dear to whom this may concern, For some reason, when I log on, it takes me to this account instead (I only have one account).I don't use Facebook at all.My username is messed up, badges are gone, and everything! The only thing that is the same is my ...
Dear to whom this may concern, For some reason, when I log on, it takes me to this account instead (I only have one account). I don't use Facebook at all. My username is messed up, badges...
Spotify Star
418 Views
3 replies
1 likes
I have a different Spotify account linked to my Facebook account where the email address, gender, password, and other things have been changed, and the user had deleted multiple playlists and changed other aspects of my profile. At this point I just ...
I have a different Spotify account linked to my Facebook account where the email address, gender, password, and other things have been changed, and the user had deleted multiple playlists and...
Spotify Star
345 Views
1 replies
0 likes
after the last update im no longer able to use the app on my cell, just desktop is working, which is unusfull... ive tried to change passwords, other emails, reinstall ect ect... nothing work so far... thanks for the helpers
after the last update im no longer able to use the app on my cell, just desktop is working, which is unusfull... ive tried to change passwords, other emails, reinstall ect ect... nothing wor...
Spotify Star
448 Views
1 replies
0 likes
PlanPremiumCountry England DeviceSamsung Galaxy s7 edgeOperating SystemAndroid My Question or Issue I have a premium account so receive emails confirming my bill each month. The app logged me out, I’ve tried to log back in with my email address but i...
Plan Premium Country England Device Samsung Galaxy s7 edge Operating System Android My Question or Issue I have a premium account so receive emails confirming my bi...
Spotify Star
499 Views
3 replies
0 likes
Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape. I love the my Mixtape section and I use it all the time because the playlists are always very good.But recently some Mixtapes I always listened to ...
Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape. I love the my Mixtape section and I use it all the time because the playlists are...
Roadie
302 Views
1 replies
0 likes
PlanPremiumCountryArgentina DeviceMotorola G5s+Operating SystemAndroid Oreo and Windows 10My Question or IssueI though I was going crazy because some songs I used to listen and then deleted them from my playlist were still there for some reason but i...
Plan Premium Country Argentina Device Motorola G5s+ Operating System Android Oreo and Windows 10 My Question or Issue I though I was going crazy because some songs I used to liste...
Spotify Star
1288 Views
1 replies
2 likes
I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts
I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts
Spotify Star
424 Views
1 replies
1 likes
Seems that the first attempt didn't work, so I write this again. Also, I don't know if this is the correct location for this question, I just don't find the correct one.I just wanted to listen to Irish folk and have an automatic mixtape for that. So ...
Seems that the first attempt didn't work, so I write this again. 😕 Also, I don't know if this is the correct location for this question, I just don't find the correct one. I just wanted to liste...
Spotify Star
711 Views
3 replies
1 likes
PlanFree/PremiumCountry My Question or Issue So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and I'm planning to send her a spotify premium account via pay pal gift card. Is this feasible? And if I have...
Plan Free/Premium Country My Question or Issue So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and ...
Roadie
965 Views
1 replies
0 likes
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1760 Views
1 replies
0 likes
Spotify account security. When will finally come the two-step authentication with mobile number? Please add!
Spotify account security. When will finally come the two-step authentication with mobile number? Please add!
Spotify Star
372 Views
1 replies
0 likes
Hello, i was wandering when or even if spotify will ever be available in Slovenia?
Hello, i was wandering when or even if spotify will ever be available in Slovenia?
Newbie
791 Views
2 replies
1 likes
Is there any way to check who has logged into my account and from where?My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" and I have no clue who this is.I quickly logged off all devi...
Is there any way to check who has logged into my account and from where? My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" an...
Spotify Star
1921 Views
1 replies
0 likes
I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from all my Spotify apps just to be replaced by a number. ...
I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from al...
Casual Listener
827 Views
5 replies
1 likes
My Question or Issue On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu. Spotify must restore the previous behaviour, since customers are not interested on paying for seeing ads, especially when playing ...
My Question or Issue On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu. Spotify must restore the previous behaviour, ...
Composer
460 Views
1 replies
0 likes
( My Question or Issue yes I have spotify on my cell and on my pc which plays the premium but my cell does not . Why is that and how can I get my cell to play the premium ?? Than k you Isabel.
( My Question or Issue yes I have spotify on my cell and on my pc which plays the premium but my cell does not . Why is that and how can I get my cell to play the premiu...
Music Fan
3258 Views
9 replies
0 likes
Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?
Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?
Spotify Legend
492 Views
3 replies
0 likes
i want delete my card information immediately, it's really bad that i dont have option there..
i want delete my card information immediately, it's really bad that i dont have option there..
Spotify Star
4165 Views
1 replies
0 likes
