Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81448 Views

9 replies

2 likes

Account
Login
  • 81448 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656363 Views

13 replies

4 likes

Account
  • 656363 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737378 Views

18 replies

29 likes

  • 737378 Views
  • 18 replies
  • 29 likes

Superuser Contribution Signed up with a VPN, now problems with country

PlanFamily PremiumCountryRegistered - PortugalActual Use/Location - USA DeviceMBAir Early 2014Operating SystemHigh Sierra My Question or Issue Trying to add a new family member to our family plan. Our VPN was on when this family member created an acc...

Newbie

Plan Family Premium Country Registered - Portugal Actual Use/Location - USA   Device MBAir Early 2014 Operating System High Sierra   My Question or Issue  Trying to ad...

Guido

Spotify Legend

1171 Views

1 replies

0 likes

Login
  • 1171 Views
  • 1 replies
  • 0 likes

Why are there two languages on my song titles?

PlanPremiumCountry USADeviceAll (laptop, iPhone, and iPadOperating SystemWindows 10 and iOS 12 My Question or Issue I don't know if this is a new thing but over the last week or so I've noticed that some song titles have something next to them in a f...

Regular

Plan Premium Country  USA Device All (laptop, iPhone, and iPad Operating System Windows 10 and iOS 12   My Question or Issue  I don't know if this is a new thing but over the...

DolceBellaBaker

Regular

2191 Views

5 replies

2 likes

Account
Other
  • 2191 Views
  • 5 replies
  • 2 likes

Can't Cancel Subscription

PremiumCanada My Question or Issue I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charged monthly and have no way to cancel the subscription. I have access to the bank...

Newbie

Premium Canada     My Question or Issue   I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charge...

jordanroyale

Gig Goer

481 Views

3 replies

0 likes

Account
Login
Premium
  • 481 Views
  • 3 replies
  • 0 likes

Charts in Genres

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) Is there any plans to introduce top charts in Genres instead of by Country ?

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Is there any plans to introduce top charts in Genres instead of by Country...

Noah

Spotify Star

1956 Views

1 replies

0 likes

Account
Other
  • 1956 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is Spotify behaving insane or it drives us to insanity?

PlanNo matter, same at allCountry UK but also and other countries i talk with people.DevicePC, Android, Windows APP, Web PlayerOperating SystemWindows 10 and others My Question or IssueI am asking behalf of others to not open multiple topics with the...

Roadie

Plan No matter, same at all Country  UK but also and other countries i talk with people. Device PC, Android, Windows APP, Web Player Operating System Windows 10 and others   My Que...

Anaxis

Casual Listener

1476 Views

13 replies

7 likes

Account
Free
Login
Premium
  • 1476 Views
  • 13 replies
  • 7 likes

Superuser Contribution If songs you've saved to your library become "unavailable," is there a way to still see them?

Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everything over from iTunes only to lose track of albums l...

Newbie

Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everyth...

Peter

Spotify Legend

628 Views

2 replies

0 likes

Account
Other
  • 628 Views
  • 2 replies
  • 0 likes

Strage Acess In my account

PlanFree/PremiumCountryBrazil My Question or Issue My account was just acessed by someone not even remotely close from my network, and canceled my premium subscription and deleted all my playlist.I'm prety sure the person who was using my account was...

Casual Listener

    Plan Free/Premium Country Brazil   My Question or Issue   My account was just acessed by someone not even remotely close from my network, and canceled my premium subs...

Bittencourt

Spotify Star

486 Views

3 replies

0 likes

Account
Login
  • 486 Views
  • 3 replies
  • 0 likes

Spotify is a thief

PlanPremiumCountryuk Device(iPhone X and IPad2 Operating SystemiOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find I could not use Spotify on any of my children’s iPads. Within 5 mins of registering I cancelled ...

Newbie

Plan Premium Country uk   Device (iPhone X and IPad2   Operating System iOS 11   My Question or Issue   i subscribed to premium as a family in good faith only to find...

Jose_M

Spotify Star

475 Views

1 replies

1 likes

Account
Other
Premium
Security
Subscription
  • 475 Views
  • 1 replies
  • 1 likes

I can't download songs on my family plan

PlanFamily planCountry SpainDeviceXiaomi Redmi 4 ProOperating SystemAndroid 6.0.1 My Question or Issue Why can't I download any songs?

Newbie

Plan Family plan Country  Spain Device Xiaomi Redmi 4 Pro Operating System Android 6.0.1   My Question or Issue  Why can't I download any songs?

Jose_M

Spotify Star

1662 Views

1 replies

1 likes

Other
  • 1662 Views
  • 1 replies
  • 1 likes

Solved!! Unkown devices on Connect

PlanPremiumCountry United KingdomDeviceWindows 10 Laptop, Motorola X ForceOperating SystemAndroid 7.0, Windows 10 My Question or Issue There are two devices appearing on my Connect and I have no idea where they have come from (see attached image). I ...

Regular

Plan Premium Country  United Kingdom Device Windows 10 Laptop, Motorola X Force Operating System Android 7.0, Windows 10   My Question or Issue  There are two devices appeari...

furry_fish

Casual Listener

2066 Views

11 replies

0 likes

Login
Premium
Security
  • 2066 Views
  • 11 replies
  • 0 likes

Solved!! Zahlung per Paypal funktioniert nicht

Hallo, ich möchte mir das Spotify-Premium-Abo für 99 ct/3Monate kaufen (bin Student und habe den Status auch per Unidays verifiziert). Bei der Zahlung per Paypal (mit Paypal-Guthaben) werde ich nach dem Klick auf "Bezahlen" wieder zur Hauptseite gele...

Casual Listener

Hallo,   ich möchte mir das Spotify-Premium-Abo für 99 ct/3Monate kaufen (bin Student und habe den Status auch per Unidays verifiziert). Bei der Zahlung per Paypal (mit Paypal-Guthaben) werde ...

BuggedCustomer

Newbie

8492 Views

4 replies

1 likes

Account
Premium
  • 8492 Views
  • 4 replies
  • 1 likes

Superuser Contribution can't reedem 12 months 18app spotify code

PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...

Casual Listener

Plan Premium Country  Italy   My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...

Guido

Spotify Legend

3034 Views

3 replies

0 likes

Premium
  • 3034 Views
  • 3 replies
  • 0 likes

Password as username

PlanPremium CountryFinland DeviceHuawei Honor 8 My Question or Issue So, I created a new account via spotify family.I started with creating a new playlist. Then I noticed that my username has changed and is now the same as my password. Help?

Newbie

    Plan Premium   Country Finland   Device Huawei Honor 8   My Question or Issue   So, I created a new account via spotify family. I started with creating...

Noah

Spotify Star

1115 Views

1 replies

1 likes

Account
  • 1115 Views
  • 1 replies
  • 1 likes

List stops

My Question or Issue When playing Spotify, after a few songs the list stops playing. I have a premium accountUsing it on my Android phone

Newbie

    My Question or Issue  When playing Spotify, after a few songs the list stops playing. I have a premium account Using it on my Android phone   

Jose_M

Spotify Star

417 Views

3 replies

1 likes

Premium
  • 417 Views
  • 3 replies
  • 1 likes

Solved!! When posting to forum- label? tag?

When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a label? A tag? Could the labels on the edit boxes be mad...

Casual Listener

When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a labe...

Jose_M

Spotify Star

636 Views

1 replies

2 likes

Other
  • 636 Views
  • 1 replies
  • 2 likes

My Spotify Premium free trial wasn’t supposed to end until 09/22/18 but I got charged a day before

PlanFree/PremiumCountry: united statesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to get the $9.99 that I was charged back on my card

Newbie

Plan Free/Premium Country:  united states Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I would like to get the $9.99 that I was charge...

Jose_M

Spotify Star

452 Views

1 replies

1 likes

Account
Free
Premium
  • 452 Views
  • 1 replies
  • 1 likes

Volvo Sensus login with Facebook Account

Hi all, I've tried searching but been unable to find an answer to my issue.Plan Family PremiumCountry UK My Question or IssueI've recently got a Volvo V60 and have downloaded Spotify to the Sensus system without any issues. My problem is signing into...

Casual Listener

Hi all, I've tried searching but been unable to find an answer to my issue. Plan  Family Premium Country  UK     My Question or Issue I've recently got a Volvo V60 and hav...

Dony_ire

Casual Listener

1041 Views

2 replies

0 likes

Login
Premium
  • 1041 Views
  • 2 replies
  • 0 likes

Superuser Contribution My 'Heavy Rotation' is a load of stuff I've never listened to or heard of

PlanPremiumCountryUSA Device(iPhone 7, iPad 1, Desktop)Operating System(iOS 12) My Question or Issue I've just logged in to my iPhone Spotify for the first time in about three days, and it started blurting terrible EDM at me. Went to the home screen ...

Newbie

Plan Premium Country USA   Device (iPhone 7, iPad 1, Desktop) Operating System (iOS 12)   My Question or Issue  I've just logged in to my iPhone Spotify for the first time i...

Jemi

Spotify Legend

6423 Views

5 replies

14 likes

Account
  • 6423 Views
  • 5 replies
  • 14 likes

Defunct Email Address - Can’t Access Password Reset

PlanPremium CountryUK Device(iPhone, Samsung) My Question or Issue Hi there I have an old with account with Spotify with what I now realise is an very old email address. The old email address is now defunct, meaning a password reset just will not wor...

Casual Listener

  Plan Premium   Country UK   Device (iPhone, Samsung)   My Question or Issue   Hi there   I have an old with account with Spotify with what I now realise ...

osornios

Spotify Star

1070 Views

3 replies

0 likes

Account
Login
Premium
  • 1070 Views
  • 3 replies
  • 0 likes

Superuser Contribution Universidad no aparece

Quiero solicitar el plan de universitario no me aparece la universidad pedagogia del estado de sinaloa porque motivo, si es universidad publicaPlanUniversitarioCountryMexicoDeviceiPhone SE My Question or Issue

Casual Listener

Quiero solicitar el plan de universitario no me aparece la universidad pedagogia del estado de sinaloa porque motivo, si es universidad publica Plan Universitario Country Mexico Device iPhone S...

Peter

Spotify Legend

1768 Views

1 replies

0 likes

Account
Subscription
  • 1768 Views
  • 1 replies
  • 0 likes