Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293501 Views

529 replies

34 likes

Account
Free
  • 293501 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541804 Views

990 replies

115 likes

Account
  • 541804 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129746 Views

74 replies

12 likes

Account
Login
Premium
  • 129746 Views
  • 74 replies
  • 12 likes

Superuser Contribution Account hacked

PlanPremium - FamilyCountry UKDeviceiPhone 8/iPad My Question or IssueHi, my wife's account has been hacked and her registered email address has been changed by the hacker to their own spam account. 7 hours ago she emailed the 'account details change...

Regular

Plan Premium - Family Country  UK Device iPhone 8/iPad   My Question or Issue Hi, my wife's account has been hacked and her registered email address has been changed by the hacker t...

Guido

Spotify Legend

957 Views

8 replies

0 likes

Account
  • 957 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to Log in through Spotify App

There is a problem with the Spotify app that some people have encountered, which is not being able to log in while being able to do so without any problems in the website. In order to log in the app you have to enter your username instead of your E-M...

Newbie

There is a problem with the Spotify app that some people have encountered, which is not being able to log in while being able to do so without any problems in the website.   In order to log in...

Guido

Spotify Legend

875 Views

2 replies

0 likes

Account
Login
  • 875 Views
  • 2 replies
  • 0 likes

Community Account Affected

Dear to whom this may concern, For some reason, when I log on, it takes me to this account instead (I only have one account).I don't use Facebook at all.My username is messed up, badges are gone, and everything! The only thing that is the same is my ...

Regular

Dear to whom this may concern,   For some reason, when I log on, it takes me to this account instead (I only have one account). I don't use Facebook at all. My username is messed up, badges...

Jose_M

Spotify Star

418 Views

3 replies

1 likes

Account
Free
Security
  • 418 Views
  • 3 replies
  • 1 likes

Someone Changed Email Address/other information for Account Linked to FB Account

I have a different Spotify account linked to my Facebook account where the email address, gender, password, and other things have been changed, and the user had deleted multiple playlists and changed other aspects of my profile. At this point I just ...

Newbie

  I have a different Spotify account linked to my Facebook account where the email address, gender, password, and other things have been changed, and the user had deleted multiple playlists and...

Billy-J

Spotify Star

345 Views

1 replies

0 likes

Account
Login
Security
  • 345 Views
  • 1 replies
  • 0 likes

cant log in into the app in my android, only desketop

after the last update im no longer able to use the app on my cell, just desktop is working, which is unusfull... ive tried to change passwords, other emails, reinstall ect ect... nothing work so far... thanks for the helpers

Newbie

after the last update im no longer able to use the app on my cell, just desktop is working, which is unusfull...   ive tried to change passwords, other emails, reinstall ect ect... nothing wor...

Jose_M

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Can’t log in and can’t get email

PlanPremiumCountry England DeviceSamsung Galaxy s7 edgeOperating SystemAndroid My Question or Issue I have a premium account so receive emails confirming my bill each month. The app logged me out, I’ve tried to log back in with my email address but i...

Casual Listener

Plan Premium Country  England  Device Samsung Galaxy s7 edge Operating System Android   My Question or Issue  I have a premium account so receive emails confirming my bi...

Billy-J

Spotify Star

499 Views

3 replies

0 likes

Login
  • 499 Views
  • 3 replies
  • 0 likes

My Mixtape is weird?

Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape. I love the my Mixtape section and I use it all the time because the playlists are always very good.But recently some Mixtapes I always listened to ...

Newbie

Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape.    I love the my Mixtape section and I use it all the time because the playlists are...

arnavsareen123

Roadie

302 Views

1 replies

0 likes

Account
Other
Premium
  • 302 Views
  • 1 replies
  • 0 likes

Removed and deleted songs keep re-adding themselves to my playlist.

PlanPremiumCountryArgentina DeviceMotorola G5s+Operating SystemAndroid Oreo and Windows 10My Question or IssueI though I was going crazy because some songs I used to listen and then deleted them from my playlist were still there for some reason but i...

Newbie

Plan Premium Country Argentina  Device Motorola G5s+ Operating System Android Oreo and Windows 10 My Question or Issue I though I was going crazy because some songs I used to liste...

Jose_M

Spotify Star

1288 Views

1 replies

2 likes

Account
Premium
  • 1288 Views
  • 1 replies
  • 2 likes

I know my account name but cant remember what email i used

I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts

Newbie

I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts 

Jose_M

Spotify Star

424 Views

1 replies

1 likes

Account
  • 424 Views
  • 1 replies
  • 1 likes

Solved!! Your Mixtapes

Seems that the first attempt didn't work, so I write this again. Also, I don't know if this is the correct location for this question, I just don't find the correct one.I just wanted to listen to Irish folk and have an automatic mixtape for that. So ...

Regular

Seems that the first attempt didn't work, so I write this again. 😕 Also, I don't know if this is the correct location for this question, I just don't find the correct one. I just wanted to liste...

Jose_M

Spotify Star

711 Views

3 replies

1 likes

Other
  • 711 Views
  • 3 replies
  • 1 likes

Can i send spotify premium to friend with paypal gift card

PlanFree/PremiumCountry My Question or Issue So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and I'm planning to send her a spotify premium account via pay pal gift card. Is this feasible? And if I have...

Newbie

    Plan Free/Premium Country       My Question or Issue   So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and ...

OneByBoo

Roadie

965 Views

1 replies

0 likes

Account
Premium
Subscription
  • 965 Views
  • 1 replies
  • 0 likes

Solved!! Is there anyway to go back to the old version of Spotify?

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

1760 Views

1 replies

0 likes

Account
  • 1760 Views
  • 1 replies
  • 0 likes

Spotify account security - two-step authentication with mobile number

Spotify account security. When will finally come the two-step authentication with mobile number? Please add!

Regular

Spotify account security. When will finally come the two-step authentication with mobile number? Please add!

Maxim

Spotify Star

372 Views

1 replies

0 likes

Account
Login
Security
  • 372 Views
  • 1 replies
  • 0 likes

Spotify in Europe

Hello, i was wandering when or even if spotify will ever be available in Slovenia?

Newbie

Hello, i was wandering when or even if spotify will ever be available in Slovenia? 

32165455

Newbie

791 Views

2 replies

1 likes

  • 791 Views
  • 2 replies
  • 1 likes

Unknown device listening on my account.

Is there any way to check who has logged into my account and from where?My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" and I have no clue who this is.I quickly logged off all devi...

Regular

Is there any way to check who has logged into my account and from where? My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" an...

Billy-J

Spotify Star

1921 Views

1 replies

0 likes

Account Details
Premium
  • 1921 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook created account doesn't show Facebook connection

I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from all my Spotify apps just to be replaced by a number. ...

Casual Listener

I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from al...

zoesalvucci

Casual Listener

827 Views

5 replies

1 likes

Account
  • 827 Views
  • 5 replies
  • 1 likes

BUG: Album art of local songs does not display correctly anymore

My Question or Issue On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu. Spotify must restore the previous behaviour, since customers are not interested on paying for seeing ads, especially when playing ...

Casual Listener

My Question or Issue    On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu.   Spotify must restore the previous behaviour, ...

Jollof

Composer

460 Views

1 replies

0 likes

Other
Premium
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! premium on pc but not on cell

( My Question or Issue yes I have spotify on my cell and on my pc which plays the premium but my cell does not . Why is that and how can I get my cell to play the premium ?? Than k you Isabel.

Music Fan

  (   My Question or Issue  yes I have spotify on my cell and on my pc which plays the premium but my cell does not  . Why is that and how can I get my cell to play the premiu...

chappie60

Music Fan

3258 Views

9 replies

0 likes

Premium
  • 3258 Views
  • 9 replies
  • 0 likes

Superuser Contribution Change country

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

Newbie

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

Peter

Spotify Legend

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

delete credit card

i want delete my card information immediately, it's really bad that i dont have option there..

Casual Listener

  i want delete my card information immediately, it's really bad that i dont have option there..

Billy-J

Spotify Star

4165 Views

1 replies

0 likes

Account
Premium
Subscription
  • 4165 Views
  • 1 replies
  • 0 likes