Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292067 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541469 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129678 Views
74 replies
12 likes
I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed
I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed
Spotify Star
160 Views
1 replies
0 likes
Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any as...
Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless ...
Casual Listener
712 Views
5 replies
1 likes
During the account deletion process, there is a message that states 'username cannot be used again'.I assumed that 'username' refers to the string provided by Spotify.However, the account deletion process displays my display name as the username.This...
During the account deletion process, there is a message that states 'username cannot be used again'. I assumed that 'username' refers to the string provided by Spotify. However, the account deletio...
Spotify Star
410 Views
1 replies
0 likes
My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switch to her account with all her saved library/songs, OR...
My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switc...
Spotify Star
298 Views
1 replies
0 likes
Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a certain song on Spotify but when morning comes I g...
Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a...
Visitor
5437 Views
7 replies
3 likes
PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...
Plan Free Country US Device iPhone 12 Operating System iOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
Not applicable
3384 Views
8 replies
0 likes
PlanPremium My Question or IssueI just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and picture. But playlists are mine. but creator of those playlists als...
Plan Premium My Question or Issue I just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and pic...
Spotify Star
232 Views
1 replies
0 likes
We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing-podcast-episodes-on-Spotify/idi-p/6429909 which says it...
We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing...
Spotify Star
575 Views
1 replies
0 likes
I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to do to fix it. Who do I speak to?
I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to ...
Spotify Star
171 Views
1 replies
0 likes
Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yardımcı olursaniz sevinirim
Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yar...
Moderator
722 Views
3 replies
0 likes
PlanStudent PremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found my 2 payments appear in my paypal and another bank account every mont...
Plan Student Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Spotify Star
222 Views
1 replies
0 likes
Hi, as the name of the post says, how do I change user when using premium duo?My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating my own playlists)Thank you
Hi, as the name of the post says, how do I change user when using premium duo? My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating m...
Moderator
12754 Views
6 replies
0 likes
My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do this?
My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do t...
Moderator
316 Views
4 replies
0 likes
I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ? To have my current plan and change payment method
I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ...
Spotify Star
202 Views
1 replies
0 likes
I can't authorize third-party software to transfer my song lists from other music software.
I can't authorize third-party software to transfer my song lists from other music software.
Spotify Star
308 Views
1 replies
0 likes
PlanPremiumCountryIndia My Question or IssueI logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my pc (which subsequently did log me out of my mobile app). The page f...
Plan Premium Country India My Question or Issue I logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my...
Newbie
17833 Views
5 replies
4 likes
No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces
No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces
Spotify Star
163 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceWindows PC / Samsung S23+Operating SystemWindows 11 & Android My Question or IssueI used to log in with my Google account and it worked fine till yesterday. Yesterday I noticed that I was disconnected. Tried to log in again ...
Plan Free Country Italy Device Windows PC / Samsung S23+ Operating System Windows 11 & Android My Question or Issue I used to log in with my Google account and it worked fine til...
Spotify Star
556 Views
1 replies
0 likes
It wont let me login to my account can you just delete it its called redacted *community star edit - removed personal info*
It wont let me login to my account can you just delete it its called redacted *community star edit - removed personal info*
Spotify Star
274 Views
1 replies
0 likes
Hi, how are you? Two weeks ago I lost my account for years and a completely “blank” account appeared, which scares me. Now it’s showing that I have Spotify free, but I pay for Spotify premium every month. Waiting for a response.
Hi, how are you? Two weeks ago I lost my account for years and a completely “blank” account appeared, which scares me. Now it’s showing that I have Spotify free, but I pay for Spotify premium every m...
Spotify Star
234 Views
1 replies
0 likes
