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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292067 Views

529 replies

34 likes

Account
Free
  • 292067 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13692 Views

6 replies

11 likes

Security
  • 13692 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541469 Views

990 replies

115 likes

Account
  • 541469 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129678 Views

74 replies

12 likes

Account
Login
Premium
  • 129678 Views
  • 74 replies
  • 12 likes

The edit profile will not allow me to change the incorrect country that I

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

Visitor

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

Maxim

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Cannot access my account, chat support is useless and disconnects

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any as...

Regular

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless ...

Dave201001

Casual Listener

712 Views

5 replies

1 likes

  • 712 Views
  • 5 replies
  • 1 likes

If I delete account, which one cannot be used again, username or display na

During the account deletion process, there is a message that states 'username cannot be used again'.I assumed that 'username' refers to the string provided by Spotify.However, the account deletion process displays my display name as the username.This...

Visitor

During the account deletion process, there is a message that states 'username cannot be used again'. I assumed that 'username' refers to the string provided by Spotify. However, the account deletio...

Billy-J

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

How do I switch to a family member in my account?

My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switch to her account with all her saved library/songs, OR...

Visitor

My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switc...

Billy-J

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

(Amazon Echo) Spotify music alarms won't work anymore

Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a certain song on Spotify but when morning comes I g...

Casual Listener

Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a...

Amberd1970

Visitor

5437 Views

7 replies

3 likes

Account
Other
  • 5437 Views
  • 7 replies
  • 3 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

Casual Listener

Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...

Not applicable

3384 Views

8 replies

0 likes

Account
  • 3384 Views
  • 8 replies
  • 0 likes

my email address but another person's profile information

PlanPremium My Question or IssueI just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and picture. But playlists are mine. but creator of those playlists als...

Visitor

Plan Premium   My Question or Issue I just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and pic...

Billy-J

Spotify Star

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

Podcast Episodes Missing

We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing-podcast-episodes-on-Spotify/idi-p/6429909 which says it...

Newbie

We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing...

Billy-J

Spotify Star

575 Views

1 replies

0 likes

Account
Other
  • 575 Views
  • 1 replies
  • 0 likes

I cannot change my location on Spotify, therefore cannot use it. Please hel

I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to do to fix it. Who do I speak to?

Visitor

I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to ...

Billy-J

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium aldığım hesabi bulamiyorum

Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yardımcı olursaniz sevinirim

Visitor

Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yar...

Dessi

Moderator

722 Views

3 replies

0 likes

  • 722 Views
  • 3 replies
  • 0 likes

Strange payment appears in my bank account

PlanStudent PremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found my 2 payments appear in my paypal and another bank account every mont...

Visitor

Plan Student Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Account
Login
Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change user when using premium duo

Hi, as the name of the post says, how do I change user when using premium duo?My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating my own playlists)Thank you

Casual Listener

Hi, as the name of the post says, how do I change user when using premium duo? My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating m...

Dessi

Moderator

12754 Views

6 replies

0 likes

Duo
Premium
  • 12754 Views
  • 6 replies
  • 0 likes

Superuser Contribution My husband tried to add me to his Duo account, how to update address?

My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do this?

Visitor

My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do t...

Dessi

Moderator

316 Views

4 replies

0 likes

  • 316 Views
  • 4 replies
  • 0 likes

Why I can’t get premium individual ? Just duo,family or other plans ?

I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ? To have my current plan and change payment method

Visitor

I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ...

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

I can't log in.

I can't authorize third-party software to transfer my song lists from other music software.

Visitor

I can't authorize third-party software to transfer my song lists from other music software.

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout from TV using mobile or pc

PlanPremiumCountryIndia My Question or IssueI logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my pc (which subsequently did log me out of my mobile app). The page f...

Visitor

Plan Premium Country India   My Question or Issue I logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my...

dancerallie

Newbie

17833 Views

5 replies

4 likes

Account
  • 17833 Views
  • 5 replies
  • 4 likes

Porque si yo tengo un plan primium no puedo escuchar música si no tengo net

No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces

Visitor

No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces

Billy-J

Spotify Star

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Google Auth stopped working

PlanFreeCountryItalyDeviceWindows PC / Samsung S23+Operating SystemWindows 11 & Android My Question or IssueI used to log in with my Google account and it worked fine till yesterday. Yesterday I noticed that I was disconnected. Tried to log in again ...

Newbie

Plan Free Country Italy Device Windows PC / Samsung S23+ Operating System Windows 11 & Android   My Question or Issue I used to log in with my Google account and it worked fine til...

Billy-J

Spotify Star

556 Views

1 replies

0 likes

Account
Free
Login
  • 556 Views
  • 1 replies
  • 0 likes

It wont let me login to my account and change my password

It wont let me login to my account can you just delete it its called redacted *community star edit - removed personal info*

Visitor

It wont let me login to my account can you just delete it its called redacted   *community star edit - removed personal info*

Billy-J

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

I lost my old account and paid for Spotify but mine is free…

Hi, how are you? Two weeks ago I lost my account for years and a completely “blank” account appeared, which scares me. Now it’s showing that I have Spotify free, but I pay for Spotify premium every month. Waiting for a response.

Visitor

Hi, how are you? Two weeks ago I lost my account for years and a completely “blank” account appeared, which scares me. Now it’s showing that I have Spotify free, but I pay for Spotify premium every m...

Billy-J

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes