Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1564 Views
  • 0 replies
  • 7 likes
  • Security
  • 1564 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445621 Views
  • 970 replies
  • 108 likes
  • Account
  • 445621 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198932 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198932 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108214 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108214 Views
  • 70 replies
  • 11 likes

Superuser Contribution Cancelled wife's account

As Spofify can't fix their system which supposedly allows family members to accept an invitation to join a famiily plan, I've cancelled my wife's subscription. When it's fixed, let me know & I'll sign her up again under our familiy plan.

  • Newbie
  • As Spofify can't fix their system which supposedly allows family members to accept an invitation to join a famiily plan, I've cancelled my wife's subscription. When it's fixed, let me  know &amp...
  • Guido
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Problems

I created a playlist of my own, but when I hit to play in shuffle, it'll only shuffle the first few songs I added

  • Newbie
  • I created a playlist of my own, but when I hit to play in shuffle, it'll only shuffle the first few songs I added
  • Guido
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Other
  • 284 Views
  • 1 replies
  • 0 likes

Fake account

PlanPremiumCountryThe Netherlands Device(Samsung Galaxy s7 edge)Operating System(android Nougat) My Question or IssueI made an account on the app version of spotify with a fake email and a random username and password. Then I started premium which I ...

  • Casual Listener
  • Plan Premium Country The Netherlands   Device (Samsung Galaxy s7 edge) Operating System (android Nougat)   My Question or Issue I made an account on the app version of spotify wi...
  • Maxim
  • Spotify Star
  • 1531 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1531 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login on Desktop not Working

My spotify is working on the webplayer (play.spotify) and it works on my iPhone app, but not on my desktop. I opened it one day and it had logged me out, which isn't a big deal but I can't get it to work for the life of me.I have re-installed, twice....

  • Newbie
  • My spotify is working on the webplayer (play.spotify) and it works on my iPhone app, but not on my desktop. I opened it one day and it had logged me out, which isn't a big deal but I can't get it to ...
  • Guido
  • Spotify Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • Login
  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify mit Facebook verbinden!

Hallo, habe Spotify mit Facebook verbunden! Nur wird mir immer noch der haesslige Zahlencode als Benutzername angezeigt! Wie kann ich denn denn jetzt aenderen?Den Benutzernamen NICHT aenderen zukoennen ist ein absolutes NOGO in der heuten Zeit!!!!! 2...

  • Visitor
  • Hallo,   habe Spotify mit Facebook verbunden!    Nur wird mir immer noch der haesslige Zahlencode als Benutzername angezeigt! Wie kann ich denn denn jetzt aenderen? Den Benutzerna...
  • Guido
  • Spotify Legend
  • 1430 Views
  • 1 replies
  • 2 likes
  • Account
  • 1430 Views
  • 1 replies
  • 2 likes

Superuser Contribution Como desvinculo Facebook?

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium familiar nueva que hice con mi familia y no me deja por lo que ya se vinculo con una cuenta Spotify gratui...

  • Newbie
  • Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium familiar nueva que hice con mi familia y no me deja por...
  • Guido
  • Spotify Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

There should be an easier way to add songs to a new playlist. Like creating a playlist and then being able to scroll down your songs and just push an add button. Would make it a lot easier than having to going through two or three steps to get the so...

  • Newbie
  • There should be an easier way to add songs to a new playlist. Like creating a playlist and then being able to scroll down your songs and just push an add button. Would make it a lot easier than havin...
  • Guido
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Account got hacked

PlanPremiumCountry AustriaDeviceSamsung S7 EdgeOperating SystemWin7 My Question or Issuehey hey someone was listening to music with my account from another device called "My Iphone" since its my account id like to know if there is a way to get the us...

  • Newbie
  • Plan Premium Country  Austria Device Samsung S7 Edge Operating System Win7   My Question or Issue hey hey someone was listening to music with my account from another device called...
  • Jose_M
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 322 Views
  • 1 replies
  • 0 likes

Secret playlist going public on mobile

PlanPremiumCountryCanada DeviceiPhone 8Operating SystemiOS12 My Question or IssueLately I've been having an issue with my playlists randomly going public when I play them on different devices. For instance, I will set the playlist to be secret on my ...

  • Casual Listener
  • Plan Premium Country Canada   Device iPhone 8 Operating System iOS12   My Question or Issue Lately I've been having an issue with my playlists randomly going public when I p...
  • ParentalControl
  • Composer
  • 939 Views
  • 1 replies
  • 0 likes
  • Other
  • 939 Views
  • 1 replies
  • 0 likes

Artist Profile page has multiple artists with same name

I have 2 original CD's on CD Baby (This One Life, The Golden Thread) which are now listed on Spotify. I found (presumably my) Jeff King Artist Page, but there are CD's by other guys named Jeff King as well. How do I remove these other recordings so I...

  • Casual Listener
  • I have 2 original CD's on CD Baby (This One Life, The Golden Thread) which are now listed on Spotify. I found (presumably my) Jeff King Artist Page, but there are CD's by other guys named Jeff King a...
  • osornios
  • Spotify Star
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

5 device limit

I see the device limit for offline use was increased from 3 to 5 a few weeks ago. In my account it still says 3 - do I need to do anything to get it to increase to 5? I have a premium family account. Many thanks in advance for any help or advice.

  • Casual Listener
  • I see the device limit for offline use was increased from 3 to 5 a few weeks ago. In my account it still says 3 - do I need to do anything to get it to increase to 5?   I have a premium family...
  • Loxer
  • Community Legend
  • 1441 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1441 Views
  • 1 replies
  • 0 likes

Solved!! Accounts Help

My Issue is. Okay so i am paying for premium on my old account (old email address) that i can no longer get into i forget ny haha password for both Spotify and my old email, so is there a way i can send a reset password to my other email that i have ...

  • Casual Listener
  •     My Issue is.   Okay so i am paying for premium on my old account (old email address) that i can no longer get into i forget ny haha password for both Spotify and my old email, ...
  • Caseylee94
  • Casual Listener
  • 476 Views
  • 2 replies
  • 2 likes
  • Account
  • 476 Views
  • 2 replies
  • 2 likes

Account rubato

PlanPremiumCountry ItalyDeviceiPhone 6s Temo mi abbiano rubato l'account. Non ho più trovato le mie playlist (poi ripristinate dal sito) e ne ho trovate di nuove arabe mai aggiunte da me. Come posso fare?

  • Newbie
  •   Plan Premium Country  Italy Device iPhone 6s   Temo mi abbiano rubato l'account. Non ho più trovato le mie playlist (poi ripristinate dal sito) e ne ho trovate di nuove arabe...
  • Jose_M
  • Spotify Star
  • 420 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 420 Views
  • 1 replies
  • 1 likes

Superuser Contribution Restoring your music preferences after being hacked

PlanPremiumCountry Ukiphone 7 My Question or Issue My spotify account was hacked. I have changed my password and forced it to sign out everywhere but the person who hacked my account listened to a lot of music that is not to my taste and now my daily...

  • Casual Listener
  •   Plan Premium Country  Uk iphone 7     My Question or Issue  My spotify account was hacked. I have changed my password and forced it to sign out everywhere but the ...
  • Meijer1973
  • Gig Goer
  • 7330 Views
  • 10 replies
  • 3 likes
  • Account
    Security
  • 7330 Views
  • 10 replies
  • 3 likes

Superuser Contribution The old offline/can't login issue.

PlanPremium DeviceSamsung Galaxy S5 Neo My Question or Issue Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When I want to log in it says "You are currently offline, go online to login. (or something ...

  • Casual Listener
  •   Plan Premium   Device Samsung Galaxy S5 Neo   My Question or Issue  Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When...
  • rjdirritated
  • Newbie
  • 7235 Views
  • 16 replies
  • 1 likes
  • Login
    Premium
  • 7235 Views
  • 16 replies
  • 1 likes

Superuser Contribution Spotify randomly stops playback and switches to listen on chrome web app when on iphone or desktop

A few days ago Spotify started to stop playback and then ask if I wanted to listen on Chrome web app, whether I was on my iphone spotify app or my macbook spotofiy app. Also, when I chose to return to playback on my device, it would choose odd songs ...

  • Casual Listener
  • A few days ago Spotify started to stop playback and then ask if I wanted to listen on Chrome web app, whether I was on my iphone spotify app or my macbook spotofiy app.  Also, when I c...
  • Katerina
  • Spotify Legend
  • 3309 Views
  • 4 replies
  • 0 likes
  • Other
  • 3309 Views
  • 4 replies
  • 0 likes

Superuser Contribution Erro nos dados de acesso

Nao consigo acessar com usuario ou email, apenas ao conectar com Facebook. Gostaria de resolver esse problema pois escolhi um usuario e este mesmo nao aparece na minha conta.

  • Newbie
  • Nao consigo acessar com usuario ou email, apenas ao conectar com Facebook. Gostaria de resolver esse problema pois escolhi um usuario e este mesmo nao aparece na minha conta.
  • Guido
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with family premium service.

Hi team. I was recently asked to verify my email address and may have used the wrong one and entered credit card details. Now my family premium service (peterf021069) is not working and I am getting all the ads. How do I rectify this? Thanks.

  • Newbie
  • Hi team. I was recently asked to verify my email address and may have used the wrong one and entered credit card details. Now my family premium service (peterf021069) is not working and I am getting ...
  • Guido
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu and spotify

as of yesterday I have not been able to log into Hulu account. I contact hulu and they said that spotify needs to activate my account it states that it is pending

  • Newbie
  • as of yesterday I have not been able to log into Hulu account.  I contact hulu and they said that spotify needs to activate my account it states that it is pending  
  • Guido
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook e spotify com emails diferentes

Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify. Como fazer? obrigada

  • Newbie
  • Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify.  Como fazer?   obrigada 
  • Guido
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes