Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 166248 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 166248 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11176 Views
  • 6 replies
  • 11 likes
  • Security
  • 11176 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514123 Views
  • 986 replies
  • 112 likes
  • Account
  • 514123 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125588 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125588 Views
  • 74 replies
  • 12 likes

Family plan not working

PlanFree/PremiumCountry BrazilDeviceiphone 7Operating Systemios10 My Question or IssueI have a Family Plan and I've just invited my wife, she did recieve an invite on her email, but when she tries to confirm her data on the Spotfy website, the name o...

  • Newbie
  • Plan Free/Premium Country  Brazil Device iphone 7 Operating System ios10   My Question or Issue I have a Family Plan and I've just invited my wife, she did recieve an invite on he...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Do not receive email for new passwort. It's not in spam either!!

Tried to cange passwort several times, by using the link to reset password. Anyways, i do net receive an email to change password. It is not in spam either. It's realy annoying as i aways try to keep my passwords updated. Any suggestions or does anyb...

  • Casual Listener
  • Tried to cange passwort several times, by using the link to reset password. Anyways, i do net receive an email to change password. It is not in spam either. It's realy annoying as i aways try to keep...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes

Moving accounts

PlanPremiumCountry Device(iPhone 8Operating System(iOS 10 My Question or Issue My account username is just numbers i have tried to log in to my account but it says i have free service. I have have premium service i have been paying for it but i want ...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8 Operating System (iOS 10    My Question or Issue  My account username is just numbers i have tried to log in to my account but it...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 209 Views
  • 1 replies
  • 0 likes

Playlist error

My Question or Issue PlanPremiumCountry SpainDeviceiPhone 6SOperating SystemiOS 12 My Question or Issue After changing my Spotify account to Premium familiar, my playlists have just dissapeared and I am not able to have them back. How can I recover i...

  • Newbie
  •   My Question or Issue   Plan Premium Country  Spain Device iPhone 6S Operating System iOS 12   My Question or Issue  After changing my Spotify account to Premiu...
  • landonharris88
  • Composer
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login facebook

A minha conta de facebook foi eleminada, nao consigo reativa-la. Tenho conta Premium no spotify, e nao consigo aceder a conta por ja nao ter a conta do facebook, ja pedi para reativar a conta mas e impossivel. Alguem me ajuda, nao sei o que fazer????

  • Newbie
  • A minha conta de facebook foi eleminada, nao consigo reativa-la. Tenho conta Premium no spotify, e nao consigo aceder a conta por ja nao ter a conta do facebook, ja pedi para reativar a conta mas e i...
  • user-removed
  • Not applicable
  • 448 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 448 Views
  • 2 replies
  • 0 likes

Randomly appearing Playlist and Device.

PlanPremiumCountry GBDeviceDesktop/iPhone 5 Operating System(iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned pla...

  • Casual Listener
  • Plan Premium Country  GB Device Desktop/iPhone 5  Operating System (iOS 10/Windows 10.)   My Question or Issue  Randomly, without my doing, a fresh pair of playlist appe...
  • Jose_M
  • Spotify Star
  • 374 Views
  • 6 replies
  • 1 likes
  • Account
    Security
  • 374 Views
  • 6 replies
  • 1 likes

Solved!! Please bring Spotify in india

PlanFree/PremiumCountry: India DeviceMi poco f1Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease bring Spotify in india as this is the platform where i can find each and every song specialys the korean ones which i ca...

  • Newbie
  • Plan Free/Premium Country: India   Device Mi poco f1 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please bring Spotify in india as this is ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revert to Old Email

I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another personal email or can I contact spotify directly and get t...

  • Newbie
  • I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another persona...
  • Jemi
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simplify the process for Family members to join a Spotify Premium for Family account

Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account. The process is simply not clear at all. I was very close to q...

  • Newbie
  • Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account.  The ...
  • Jemi
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar rastros de intrusion en mi cuenta.

Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agregado un gran numero de albums vomitivos a mis listas....

  • Newbie
  • Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agrega...
  • Jemi
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Problem

Ich bekomme auf meiner Kreidtkarte Abbuchungen fuer ein Spotify Premium Abo obwohl ich kein solches eingerichtet habe. Ich verfuege auch nicht ueber ein Spotify Konto. Melde mich hier ueber das Konto meiner Freundin.Wie kann ich diese Zahlungen deakt...

  • Newbie
  • Ich bekomme auf meiner Kreidtkarte Abbuchungen fuer ein Spotify Premium Abo obwohl ich kein solches eingerichtet habe. Ich verfuege auch nicht ueber ein Spotify Konto. Melde mich hier ueber das Konto...
  • Jemi
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Account problem

PlanFree/PremiumCountry Netherlands My Question or Issue Hello,I've been using spotify premium for ages, but ever since I deleted my FB account I can't log into the account anymore. My username changed to a long random combination of numbers and lett...

  • Visitor
  • Plan Free/Premium Country  Netherlands  My Question or Issue  Hello, I've been using spotify premium for ages, but ever since I deleted my FB account I can't log into the account...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 309 Views
  • 3 replies
  • 0 likes

Suspicious activity in my account

PlanPremium/FamilyCountryCanadaDeviceiPhone 7Operating SystemiOS 12.1 My Question or IssueFor about 2 weeks, i've been experiencing suspicious activity on my account. For example, four playlists were played on my account today (between 12:00 pm and 1...

  • Newbie
  • Plan Premium/Family Country Canada Device iPhone 7 Operating System iOS 12.1   My Question or Issue For about 2 weeks, i've been experiencing suspicious activity on my account. Fo...
  • Billy-J
  • Spotify Star
  • 3527 Views
  • 3 replies
  • 1 likes
  • Account
  • 3527 Views
  • 3 replies
  • 1 likes

Can't change country of account

Hello, If I go to "Edit Profile" and change the Country parameter, I get my e-mail address parameter marked red and it says "This e-mail is already taken". Anyone know how I can get around this or maybe how to delete my account so I can create a new ...

  • Newbie
  • Hello,   If I go to "Edit Profile" and change the Country parameter, I get my e-mail address parameter marked red and it says "This e-mail is already taken". Anyone know how I can get around t...
  • Agustin6
  • Composer
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Cannot find account

PlanFamily Plan -- I am the account holder CountryUS DeviceSamsung Galaxy S7 Operating SystemAndroid I have an account that is a family plan on premium. I signed out of the app on my phone and now I cannot get back in. When I sign in to spotify using...

  • Visitor
  •   Plan Family Plan -- I am the account holder   Country US  Device Samsung Galaxy S7   Operating System Android   I have an account that is a family plan on premi...
  • Jose_M
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Spotify is blocking me .. ( Login Trouble )

HI, first of all, I've been dealing with this problem since the first time I logged in into my Spotify account,currently Spotify doesn't support users from my country ( which I don't feel saying the name of, because of the fuzz it may make ) and ther...

  • Newbie
  • HI, first of all, I've been dealing with this problem since the first time I logged in into my Spotify account, currently Spotify doesn't support users from my country ( which I don't feel saying th...
  • Jose_M
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Who can see my real name from Facebook?

PlanFree Who can see my real name from Facebook by default? And if everyone, where can I turn off this option?

  • Newbie
  • Plan Free   Who can see my real name from Facebook by default? And if everyone, where can I turn off this option?
  • Jose_M
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • Account
  • 307 Views
  • 1 replies
  • 1 likes

Account hacked twice

Hey there,over this last year my account has been at least hacked twice. And not for the lack of security on my part.So is there plan to fix the various exploits ? I am not willing to pay for a service that is not able to keep my account and data sav...

  • Casual Listener
  • Hey there, over this last year my account has been at least hacked twice. And not for the lack of security on my part. So is there plan to fix the various exploits ? I am not willing to pay for a...
  • Billy-J
  • Spotify Star
  • 618 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 618 Views
  • 4 replies
  • 0 likes

Sharing to Instagram Story Not Working

I can't share song on my instagram like the others do. Both of my apps (instagram and spotify) are updated with the latest version. Even my friend can share with older version. PlanPremiumCountry Indonesia DeviceMoto MOperating SystemAndroid Nougat M...

  • Casual Listener
  • I can't share song on my instagram like the others do. Both of my apps (instagram and spotify) are updated with the latest version.  Even my friend can share with older version.  Plan Pre...
  • Billy-J
  • Spotify Star
  • 668 Views
  • 3 replies
  • 0 likes
  • Account
  • 668 Views
  • 3 replies
  • 0 likes

Number instead of name.

PlanPremium Device(Samsung Galaxy 8, iMac) I recently had my account hacked (someone was logged in to my account, playing artists I don't follow...). As a result, I used the website to log out of everywhere, went from the family plan down to premium ...

  • Newbie
  • Plan Premium   Device (Samsung Galaxy 8, iMac)   I recently had my account hacked (someone was logged in to my account, playing artists I don't follow...). As a result, I used the web...
  • PauloJMF
  • Music Fan
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 629 Views
  • 1 replies
  • 0 likes