Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello community I've noticed the same song is several times in some of my playlists. Often, when I try to add a song that's alredy in that playlist, it displays a message that says it's duplicated. I manage to take remlove them from the playlist but ...
Jose_M
Hi, I keep being told that my student credentials are being used elsewhere, but I can't find another account with my email. I was trying to get Spotify student +Hulu, and it led me awry every time i tried to put in my college.Thoughts? P.M.
Spotify has been double charging my Paymaya account for 2 straight months. Are there any ways I can get a refund for it?
Hello, I got a new phone and I forgot my password and email to my account bluseyliv and I need to cancel my subscription, I would be happy to provide info to help you cancel my account.
Hi everyone!I bumped into an odd problem with my profile name.So, my facebook connection works perfectly, and in most of the cases my name shows perfectly fine, however, there are two small cases, where it becomes a series of random numbers and lette...
PlanPremium with familly optionCountryFranceDeviceSmartphone, iphone and pcOperating SystemiOS 9, Android Oreo, Windows 10My Question or IssueI have a premium account with family option since a couple of years. I made the mistake to link it with my F...
How do I remove podcasts from my spotify homescreen? I can't figure out how to do this in the settings or find a solution to this issue anywhere. The image for the podcast is always there and the podcast itself is always the default media that plays ...
PlanFreeCountry ChileDeviceXiaomi RedMi Note 3 ProOperating SystemAndroid 6.0.1 My Question or Issue Hola, quiero saber por qué no se me permite realizar el pago de suscripción Premium mediante tarjeta American Express en Chile. Sólo me entrega opcio...
PlanPremiumCountry BulgariaDeviceSamsung Galaxy S7 Since my old facebook account that used to create my spotify got deleted I've a problem connecting to the new FB profile I made. When i try to connect it via the mobile Spotify app it does nothing. A...
PlanPremiumCountry United KingdomDevice Operating System My Question or IssueHi,I am currently having issues logging into my spotify account. I believe that the issue is due to my email address being linked to two different accounts. I have just sign...
PlanPremiumSpain DeviceHuawei P9 My Question or Issue From late july I can't access to my account by phone. First I thought the problem was because I were in a rural zone without internet, but now I'm at home again, but It's still log out. When I try...
I am being charged twice a month every month and only have one account. who do i speak to??
PlanPremium CountryHungary, but right now I'm in Greece DeviceHuawei mate 9 Operating SystemAndroid My Question or Issue I was logged in and it worked until 2 days ago when it just suddenly logged out and now it doesn't let me to log in again anymore...
PlanPremiumCountry Northern Ireland Device Samsung Galaxy My Question or IssueSo I had been using the free, premium trial and I recently got a text "receipt". This reminded me that I needed to cancel premium as the free trial is up. However, I had ac...
PlanPremiumCountry DenmarkDeviceiPhone 8+Operating SystemIOS 10 My issuei can’t acces my account because I’ve forgotten the password and Email of the account, so I also can’t enter my email, and I want to end my subscription with Spotify
Hi, this is reffering to my case: https://community.spotify.com/t5/Accounts/Spotify-Account-Details-not-reflecting-account-details-Facebook/m-p/4429127#M1489630 I have yet to find a solution to this issue. My email is still not the same as my Faceboo...
PlanFamilyCountryCH DeviceIphones 6/7, IpadsOperating SystemIOS 11.4 My Question or Issue I own a family subscription (I'm the master acct). It includes another family member i.e. only two members altogether.I (master acct) wish to bail out, and chan...
PlanFreeCountry US My Question or Issue How do I cancel a gift card which has already been sent, but has not been redeemed as yet? I have the Gift card code. It has just been a day since it was sent.
PlanFreeCountryUS My Question or Issue I cannot send e-card gift through the website. When I fill out the details and press continue, It redirects me to the same web page.
Hi Guys, I was missing on a big, big feature on using Spotify uptill now, as I did not know what does the Crossfade Feature woulddo ? I wanted to back to back Tracks just like a DJ plays the Next Track Just starts to come up slowly when the current T...