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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77207 Views

28 replies

0 likes

  • 77207 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95576 Views

9 replies

2 likes

Account
Login
  • 95576 Views
  • 9 replies
  • 2 likes

Cant log in

I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?

Casual Listener

   I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?

Maxim

Spotify Star

542 Views

5 replies

0 likes

Other
  • 542 Views
  • 5 replies
  • 0 likes

All my music and friends have disappeared

This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends have disappeared. The account is the same as alway...

Newbie

This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends...

Jose_M

Spotify Star

273 Views

1 replies

1 likes

Account
Free
Other
  • 273 Views
  • 1 replies
  • 1 likes

Missing songs and unknown artists added

Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey were replaced by about 6 unknown hipster rap/hip-h...

Casual Listener

Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey...

Jose_M

Spotify Star

608 Views

3 replies

1 likes

Security
  • 608 Views
  • 3 replies
  • 1 likes

"Allow Spotify to be opened from the web"

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueIt's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?

Regular

Plan Premium Country Sweden Operating System Windows 10   My Question or Issue It's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?  

Jose_M

Spotify Star

1262 Views

3 replies

1 likes

Other
Subscription
  • 1262 Views
  • 3 replies
  • 1 likes

Solved!! Remember me

Plan > PremiumCountry > CZEDevice > PCOperating System > Win 7My Question or IssueWhen logging in (either on spotify.com or the player) there is a tick option "remember me".When I un-tick it > log in > log out it is ticked again and I have to un-tick...

Casual Listener

Plan > Premium Country >  CZE Device > PC Operating System > Win 7 My Question or Issue When logging in (either on spotify.com or the player) there is a tick option "remember me...

modem

Casual Listener

3168 Views

4 replies

1 likes

Login
  • 3168 Views
  • 4 replies
  • 1 likes

Superuser Contribution Deleted email account associated with Spotify account - can’t retrieve password

My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do?

Newbie

My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do? 

Jemi

Spotify Legend

7539 Views

1 replies

0 likes

  • 7539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change email

I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authentifiction. So basically im screwed. I dont remembe...

Newbie

I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authe...

Jemi

Spotify Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en nombre de artista

Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distintas mayusculas (yo lo escribi asi sin pensar que pa...

Newbie

Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distin...

Jemi

Spotify Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Innlogging med mail feilet..

Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook.Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har premium abonnement, betaler 99 i mnd.

Visitor

Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook. Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har pre...

Jemi

Spotify Legend

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts, can i copy playlists from one to another

Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address he does use? this could be confused by the fact th...

Newbie

Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address...

Jemi

Spotify Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primary email issue

So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. However, it says that the email associated with my face...

Newbie

So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. Howe...

Jemi

Spotify Legend

346 Views

1 replies

0 likes

Account
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login vis facebook anymore

I have had a Spotify premium account tied to my facebook credentials for a few years now. Last week I decided to change to a family premium account so that my son and wife could also make use of Spotify. I changed to family premium, set up a new acco...

Newbie

I have had a Spotify premium account tied to my facebook credentials for a few years now.   Last week I decided to change to a family premium account so that my son and wife could also make us...

Jemi

Spotify Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution PIRATEO CUENTA

Buenos dias, os escribo para comunicaros que algun desgraciadome ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750me ha borrado todas las playlist, he cambiado clave y he cerrado sesion en todos los ...

Newbie

Buenos dias, os escribo para comunicaros que algun desgraciado me ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750 me ha borrado todas las playli...

Jemi

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution password

Hello,I'm have a problem with my password. My account is the same as my facebook but now i'm hacked on spotify beacause there is a new list and somebody putt random songs om my own list and changed the the titel to "suuuuperlolman" now I want to set ...

Newbie

Hello, I'm have a problem with my password. My account is the same as my facebook but now i'm hacked on spotify beacause there is a new list and somebody putt random songs om my own list and changed...

Jemi

Spotify Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can just login for 5 seconds

When ever i try to login to my Desktop spotify i can login but i get kicked 5 seconds after, and it says my password or username is incorrect. I can see my playlists etc, i dont know what email i used, but i do now my username and password. In the br...

Newbie

When ever i try to login to my Desktop spotify i can login but i get kicked 5 seconds after, and it says my password or username is incorrect. I can see my playlists etc, i dont know what email i use...

Jemi

Spotify Legend

369 Views

1 replies

0 likes

Account
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Changing my connected Facebook account

Spoiler (Highlight to read) PlanPremiumCountry GermanyDeviceHuawei P20 liteOperating SystemAndroid Oreo My Question or IssueI connected my Spotify account to a Facebook account . I created a new one and I wanted to change the connection from my curre...

Newbie

    Plan Premium Country  Germany Device Huawei P20 lite Operating System Android Oreo   My Question or Issue I connected my Spotify account to a Facebook account...

Jose_M

Spotify Star

637 Views

2 replies

0 likes

Account
Login
Other
  • 637 Views
  • 2 replies
  • 0 likes

[Android][Subscription] Tablet app won't recognise my premium account

I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared the cache but still no good.This is so frustrating fo...

Casual Listener

I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared th...

Jose_M

Spotify Star

861 Views

5 replies

0 likes

Android
Subscription
  • 861 Views
  • 5 replies
  • 0 likes

Unable to login on App but can login on Website

I just installed the spotify app on Android and can't login with my email, username or my email without the @ part.Tried to reset my password with hope that this might solve the issues, however it fails to reset my password when I request it form the...

Casual Listener

  I just installed the spotify app on Android and can't login with my email, username or my email without the @ part. Tried to reset my password with hope that this might solve the issues, how...

Jose_M

Spotify Star

525 Views

5 replies

0 likes

Account
  • 525 Views
  • 5 replies
  • 0 likes

Superuser Contribution Quero cancelar minha outra conta

Eu havia uma conta que eu tinha criado com meu antigo Facebook, porem ele foi excluido, entao nao pude mais acessar minha conta do Spotify. Queria saber se tem alguma maneira de eu apagar esta conta antiga do Spotify, para eu poder utilizar o e-mail ...

Visitor

Eu havia uma conta que eu tinha criado com meu antigo Facebook, porem ele foi excluido, entao nao pude mais acessar minha conta do Spotify. Queria saber se tem alguma maneira de eu apagar esta c...

Jemi

Spotify Legend

628 Views

1 replies

0 likes

Account
  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution nach anmelden direkt wieder abgemeldet

Hallo, ich habe das Problem dass wenn ich mich auf dem Pc oder Android Handy anmelden will nach 3sek wieder abgemeldet werde und mich nach dem dies 3 mal geschehen ist mich gar nicht mehr anmelden kann. Ich kann mich mit dem Account auch nicht mehr a...

Newbie

Hallo, ich habe das Problem dass wenn ich mich auf dem Pc oder Android Handy anmelden will nach 3sek wieder abgemeldet werde und mich nach dem dies 3 mal geschehen ist mich gar nicht mehr anmelden ka...

Jemi

Spotify Legend

2635 Views

1 replies

2 likes

Account
Login
Premium
  • 2635 Views
  • 1 replies
  • 2 likes