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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88105 Views

9 replies

2 likes

Account
Login
  • 88105 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

733447 Views

13 replies

4 likes

Account
  • 733447 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755129 Views

18 replies

29 likes

  • 755129 Views
  • 18 replies
  • 29 likes

Superuser Contribution Blocked artist list disappeared but artists are still blocked

PlanPremiumDeviceAllOperating SystemAll My Question or IssueBefore upgrading to premium I could mark artist as 'liked' or 'hidden' (heart icon or ban icon) I had 5 artists hidden that way and after upgrade they stayed hidden. I can't find any way to ...

Regular

Plan Premium Device All Operating System All   My Question or Issue Before upgrading to premium I could mark artist as 'liked' or 'hidden' (heart icon or ban icon) I had 5 artists h...

ParentalControl

Composer

5535 Views

7 replies

2 likes

Account
Free
Premium
  • 5535 Views
  • 7 replies
  • 2 likes

Superuser Contribution Cannot join family due to "joining counter"

PlanPremiumCountryUS DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI am currently moved to free account, however I joined the family before. Some weeks ago (it took a while before I realized an issue and I post here) I started to ...

Casual Listener

  Plan Premium Country US   Device Samsung Galaxy 8 Operating System Android   My Question or Issue I am currently moved to free account, however I joined the family before...

Guido

Spotify Legend

1573 Views

7 replies

0 likes

Account
Premium
  • 1573 Views
  • 7 replies
  • 0 likes

Account doesnt exist??

My Question or Issuei logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotten the correct username and password, and my old account works on my d...

Casual Listener

    My Question or Issue i logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotte...

user-removed

Not applicable

1105 Views

3 replies

0 likes

Account
Login
  • 1105 Views
  • 3 replies
  • 0 likes

Débito Errado

PlanPremiumCountry BrasilDeviceiPhone 6Operating SystemiOS 11 My Question or Issue No dia 15/07/2018 fiz a troca do meu plano do Premium para o Premium Universitário, já pagando a taxa de R$ 8,50. Minha antiga data de vencimento era dia 27 de cada mê...

Newbie

Plan Premium Country  Brasil Device iPhone 6 Operating System iOS 11   My Question or Issue  No dia 15/07/2018 fiz a troca do meu plano do Premium para o Premium Universitári...

PMorgan

Roadie

348 Views

1 replies

0 likes

Account
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Noone can see what i listening

PlanFreeCountry SlovakiaDevice(Sony Xperia M5,)Operating System(Windows 7) My Question or IssueI used Private season few month ago. Next time i canceled it but still noone can see what i'm listening. Can someone help ? Ideas ?

Newbie

Plan Free Country  Slovakia Device (Sony Xperia M5,) Operating System (Windows 7)   My Question or Issue I used Private season few month ago. Next time i canceled it but still no...

zane_miko

Songwriter

966 Views

1 replies

1 likes

Account
  • 966 Views
  • 1 replies
  • 1 likes

Spotify wouldn't use my full name

I have connected my spotify to my facebook, but it still hasn't changed my name to my full name on facebook. Also have tried to reinstall spotify to see if it would update but it wouldn't. Right now it only shows my first name, and wondering how else...

Casual Listener

   I have connected my spotify to my facebook, but it still hasn't changed my name to my full name on facebook. Also have tried to reinstall spotify to see if it would update but it wouldn...

Maxim

Spotify Star

316 Views

1 replies

0 likes

Account
  • 316 Views
  • 1 replies
  • 0 likes

Can't logg in through facebook

Hi I just moved to Russia 3 weeks ago and started to use Spotify free today(I was premium until March but decided to be free till today). So today I decided to use it again and became premium but I couldn't logg in through Facebook! I had a lots of p...

Newbie

Hi I just moved to Russia 3 weeks ago and started to use Spotify free today(I was premium until March but decided to be free till today). So today I decided to use it again and became premium but I c...

Billy-J

Spotify Star

459 Views

1 replies

0 likes

Account
Free
Login
  • 459 Views
  • 1 replies
  • 0 likes

I don’t know my email address for log in

My Question or Issue Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my username and the debit card I use to pay for the account with. Is there...

Newbie

  My Question or Issue   Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my use...

Loxer

Community Legend

940 Views

1 replies

0 likes

Account
  • 940 Views
  • 1 replies
  • 0 likes

Account Hijacked

PlanFreeCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue Random music keeps queueing up on Spotify, mostly Latin/LatinAmerican in origin.Resetting the password on both Spotify and the attached email several times, logging out al...

Casual Listener

Plan Free Country  USA Device Laptop Operating System Windows 10   My Question or Issue  Random music keeps queueing up on Spotify, mostly Latin/LatinAmerican in origin. Res...

EthanS1

Community Legend

595 Views

4 replies

0 likes

Account
Free
Security
  • 595 Views
  • 4 replies
  • 0 likes

I don't have a home button

In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify. I have played music on and don't have it on priva...

Casual Listener

In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify...

Loxer

Community Legend

1748 Views

3 replies

0 likes

Account
Other
Premium
  • 1748 Views
  • 3 replies
  • 0 likes

Solved!! Changing country

PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 10) My Question or IssueI have just moved back to the UK but in order to change my country onto my account Spotify says I need to cancel my subscription, that does not make sense at all. I am ...

Newbie

Plan Premium Country  UK Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I have just moved back to the UK but in order to change my country onto my account Spot...

_Bellagio_

Gig Goer

779 Views

3 replies

0 likes

Account
Premium
Subscription
  • 779 Views
  • 3 replies
  • 0 likes

Cannot recover password due to old email address

My Question or Issue Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my Spotify account is no longer valid and I can't access it. ...

Visitor

My Question or Issue  Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my ...

Loxer

Community Legend

1139 Views

1 replies

0 likes

Account
Login
  • 1139 Views
  • 1 replies
  • 0 likes

Solved!! Account error

PlanPremiumCountry SwedenDeviceIPhone 8Operating SystemLatest version of iOS for iPhone My Question or Issue I made a new account in a haste and for my new phone because I dident remember my password for my last account. I got charged for premium on ...

Casual Listener

Plan Premium Country  Sweden Device IPhone 8 Operating System Latest version of iOS for iPhone   My Question or Issue  I made a new account in a haste and for my new phone be...

MK99

Casual Listener

1473 Views

6 replies

0 likes

Account
  • 1473 Views
  • 6 replies
  • 0 likes

going from solo to family

PlanPremiumCountry AustraliaDeviceiphone6(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family recently bought the family plann and i was wondering how i can connect my old spotify to it so i dont lose all of my songs?

Newbie

Plan Premium Country  Australia Device iphone6 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My family recently bought the family plann and i was wonder...

mariajoseluva

Music Fan

2077 Views

2 replies

0 likes

Account
Other
Premium
  • 2077 Views
  • 2 replies
  • 0 likes

Artist - "we're having trouble updating your stats"

My band just released an album and we have a song on Spotify playlist "new punk tracks," however my artist managment page has the following banner (attached). "We're having trouble updating your stats. Hang tight while we fix a problem on our end." I...

Regular

My band just released an album and we have a song on Spotify playlist "new punk tracks," however my artist managment page has the following banner (attached).   "We're having trouble updating ...

stever810

Regular

1683 Views

2 replies

0 likes

Account
  • 1683 Views
  • 2 replies
  • 0 likes

why can't people follow me?

PlanPremiumUSA DeviceiPhoneOperating SystemiOS10 My Question or Issue I invited people to listen to my first public playlist and they said they cannot follow me. I indeed tried to sign on as someone else and you can see my profile but there is no but...

Casual Listener

Plan Premium USA   Device iPhone Operating System iOS10   My Question or Issue  I invited people to listen to my first public playlist and they said they cannot follow me. I ...

Noah

Spotify Star

11945 Views

3 replies

0 likes

Account
Other
  • 11945 Views
  • 3 replies
  • 0 likes

Account repeatedly getting hijacked.

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue My account is repeatedly getting hijacked. I didn't think much of it before but I had weird playlists show up in the app, and sometimes there'd be phones that I don't own i...

Casual Listener

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue   My account is repeatedly getting hijacked. I didn't think much of it before but I ha...

supaarch-mt

Visitor

2636 Views

4 replies

0 likes

Account
Security
  • 2636 Views
  • 4 replies
  • 0 likes

Redeem premium gift card but my account still free

I bought a premium gift card and... when I used this all is okay, but my account subscription stills freePlanFree/PremiumCountry DeviceGalaxy S6Android Nougat My Question or Issue

Newbie

I bought a premium gift card and... when I used this all is okay, but my account subscription stills free Plan Free/Premium Country   Device Galaxy S6 Android Nougat   My Question ...

Xtinescapism

Regular

517 Views

2 replies

0 likes

Account
Premium
  • 517 Views
  • 2 replies
  • 0 likes

Restore my search history from pc to phone

PlanFreeCountry swedenDeviceSamsung Galaxy 7Operating SystemWindows 8.1 My Question or Issue HI my friend deleted my search history from my phone i have every song i serch on my computer how can i get my search history from pc to phone please help i ...

Casual Listener

Plan Free Country  sweden Device Samsung Galaxy 7 Operating System Windows 8.1   My Question or Issue  HI my friend deleted my search history from my phone i have every song ...

Loxer

Community Legend

636 Views

3 replies

0 likes

Account
  • 636 Views
  • 3 replies
  • 0 likes

Email not linked to account

Hi,I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using premium (free 24 month with my phone contract) last ...

Casual Listener

    Hi, I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address how...

Noah

Spotify Star

619 Views

3 replies

0 likes

Account
  • 619 Views
  • 3 replies
  • 0 likes