Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332954 Views
  • 889 replies
  • 105 likes
  • Account
  • 332954 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147366 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147366 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85759 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85759 Views
  • 68 replies
  • 9 likes

Solved!! foreign spotify connect devices after signing out everywhere and password change

Hello, there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I disconnected Facebook with my Spotify Account, I changed my pas...

  • Casual Listener
  • Hello,   there is a foreign spotify connect device in my list and this is terrifying, because I can't do anything about it obviously. I did everything possible, I put on private session, I dis...
  • Examflash
  • Casual Listener
  • 803 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 803 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I add a new member in my Spotify Family - His account still in Spotify Free

I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free. I already check if he give me the right email, reinvite him, but still doesn't work... Can anyone help me ?

  • Casual Listener
  • I add my brother in the spotify Family Premium but doesn't work ... he's account is still in Spotify Free.   I already check if he give me the right email, reinvite him, but still doesn't work...
  • harveyisadora
  • Regular
  • 1110 Views
  • 6 replies
  • 0 likes
  • 1110 Views
  • 6 replies
  • 0 likes

Superuser Contribution May 2018 Update! Why?! :(

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I had created playlists of albums, etc. I had my spo...

  • Visitor
  • I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I...
  • Rubygirl
  • Newbie
  • 2822 Views
  • 2 replies
  • 10 likes
  • Account
    Free
  • 2822 Views
  • 2 replies
  • 10 likes

Solved!! community profile pic

hi! i can't change community profile pic here. how can i this?

  • Casual Listener
  • hi! i can't change community profile pic here. how can i this?
  • extrawelt
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Anyone else gotten their Account HACKED recently??

Just happened to me 2 days a go, I kept having all my devices logged out and I couldn't get back in. a password reset later, it happened again the next day. I then found out that whoever stole my access connected it into their facebook and somehow ma...

  • Regular
  • Just happened to me 2 days a go, I kept having all my devices logged out and I couldn't get back in. a password reset later, it happened again the next day. I then found out that whoever stole my acc...
  • santidingo
  • Casual Listener
  • 50370 Views
  • 11 replies
  • 12 likes
  • Security
    Subscription
  • 50370 Views
  • 11 replies
  • 12 likes

Superuser Contribution To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it. Please let me log in!!!!!

  • Casual Listener
  • I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it.  Please ...
  • Jack
  • Roadie
  • 480 Views
  • 3 replies
  • 1 likes
  • Login
  • 480 Views
  • 3 replies
  • 1 likes

how do you remove someone?

I keep getting notified on my android device that someone is listening to music from an iphone device that I don't even know where it came from! This is completely aggravating me due to the fact that it doesn't happen to be any of my friends, and thi...

  • Casual Listener
  • I keep getting notified on my android device that someone is listening to music from an iphone device that I don't even know where it came from! This is completely aggravating me due to the fact that...
  • Maxim
  • Spotify Star
  • 9089 Views
  • 6 replies
  • 0 likes
  • Account
  • 9089 Views
  • 6 replies
  • 0 likes

Discord integration not working properly?

I'm having this problem in Discord where the song currently playing only shows when I reload Discord. When the song is finished Discord would stop displaying it as my status. Anyone got any tips on how to solve this?

  • Newbie
  • I'm having this problem in Discord where the song currently playing only shows when I reload Discord. When the song is finished Discord would stop displaying it as my status. Anyone got any tips on h...
  • Marnnson
  • Newbie
  • 832 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 832 Views
  • 1 replies
  • 1 likes

Upgrading to Premium and all payment options are declined

Hi everyone,I believe I used to have premium years and YEARS ago haha.But I'm trying to get the 0.99 for three month premium deal. Every type of payment is being declined, be it card or paypal.Can anyone help?Cheers,Bella

  • Casual Listener
  • Hi everyone, I believe I used to have premium years and YEARS ago haha. But I'm trying to get the 0.99 for three month premium deal. Every type of payment is being declined, be it card or paypal. ...
  • Maxim
  • Spotify Star
  • 494 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 494 Views
  • 3 replies
  • 1 likes

Solved!! Issues with username and login information

I recently signed up on Spotify and made a username, but when I try to log in with another device the username would not work. I made sure I typed in the correct username and password, but still no luck. I pressed the "forgot username" and found out ...

  • Newbie
  • I recently signed up on Spotify and made a username, but when I try to log in with another device the username would not work. I made sure I typed in the correct username and password, but still no l...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Transferring all the songs/playlist/following list from one id to another

I don't want to use this ID anymore I would like this to be shut, deleted. But before that I want to trasfer all my credentials to another one.

  • Casual Listener
  • I don't want to use this ID anymore I would like this to be shut, deleted. But before that I want to trasfer all my credentials to another one.
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
  • 393 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Saved Songs Don't Show as Such When I Visit Artist's Page

I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't say a song is saved. So I will save it and then if I ...

  • Casual Listener
  • I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't sa...
  • lhackney
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Account
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student in another country

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium.On the Spotify web page I selected Premium for Students, and I was told I need to change my country to match my ...

  • Casual Listener
  • Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium. On the Spotify web page I selected Premium for Students, an...
  • Alfredo
  • Roadie
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Retrouver un compte sans adresse mail ni nom d'utilisateur...

Bonjour à tous, Je suis dans une situation vraiment compliquée : Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pour 0.99€) qu'elle a payé avec ma carte bancaire. Un mois après, l'applicat...

  • Casual Listener
  • Bonjour à tous,    Je suis dans une situation vraiment compliquée :  Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pou...
  • osornios
  • Spotify Star
  • 43249 Views
  • 6 replies
  • 1 likes
  • Account
  • 43249 Views
  • 6 replies
  • 1 likes

All playlists are gone

I'v been using spotify premium for 3 months now and everything worked just fine.Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution for this?

  • Casual Listener
  • I'v been using spotify premium for 3 months now and everything worked just fine. Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution...
  • Idanus22
  • Casual Listener
  • 363 Views
  • 6 replies
  • 0 likes
  • 363 Views
  • 6 replies
  • 0 likes

Best Summer Drum and Base Playlist

Sunset Drum & Bass ☼Please take a look to my summer Drum & Base Playlist you will like it https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3qoz7NTYD36Rg

  • Newbie
  • Sunset Drum & Bass ☼ Please take a look to my summer Drum & Base Playlist you will like it   https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3...
  • JackBeau
  • Composer
  • 281 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 281 Views
  • 1 replies
  • 0 likes

Cuenta duplicada con mismo email de otro país

Buenos días!Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónicoesto naturalmente me trae problemas en el uso de lo cuenta. Necesito se cancele esa cuenta en el extranjero. ...

  • Newbie
  • Buenos días! Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónico esto naturalmente me trae problemas en el uso de ...
  • LoganHelps
  • Composer
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

LANGUAGE

I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that?I assume that the attached document is something important but I am not a...

  • Newbie
  • I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that? I assume that the at...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 229 Views
  • 1 replies
  • 0 likes

Logging into my account with my name and password, but another person's account showing

Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name and D.O.B but using my email address. I've reset my p...

  • Newbie
  • Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name an...
  • Loxer
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 219 Views
  • 1 replies
  • 0 likes