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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420514 Views
  • 965 replies
  • 108 likes
  • Account
  • 420514 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186034 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186034 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Vou mudar de país, devo cancelar minha conta no Brasil e criar uma nova no outro pais?

Boa noite! No mês que vem vou me mudar do Brasil para as Filipinas. Vou ficar por lá uns dois-três anos. Gostaria de saber se preciso cancelar minha conta aqui e criar uma nova conta lá.Hoje a cobrança é feita no meu cartão de crédito, o qual será ma...

  • Newbie
  •   Boa noite!   No mês que vem vou me mudar do Brasil para as Filipinas. Vou ficar por lá uns dois-três anos. Gostaria de saber se preciso cancelar minha conta aqui e criar uma nova conta...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

Nonexistent Username

Does anyone else find it quite frustrating that we are unable to choose our own usernames? I have no desire to link my account to my Facebook, seeing as how I would prefer for my full name NOT to show up as my display name. It makes it rather difficu...

  • Visitor
  •   Does anyone else find it quite frustrating that we are unable to choose our own usernames? I have no desire to link my account to my Facebook, seeing as how I would prefer for my full name NO...
  • Noah
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

PS4 linking account issue

Hello spotify community, Recently I've had an issue when trying to login from my PS4 to the spotify account. I've been using spotify on PS4 since 4 months ago, I've already linked my spotify account with the account on PlayStation Network since day o...

  • Regular
  • Hello spotify community,   Recently I've had an issue when trying to login from my PS4 to the spotify account. I've been using spotify on PS4 since 4 months ago, I've already linked my spotify...
  • adddeey
  • Regular
  • 5063 Views
  • 5 replies
  • 0 likes
  • Account
  • 5063 Views
  • 5 replies
  • 0 likes

Not able to update payment method

PlanPremiumCountryUSA My Question or IssueI am trying to updte my payment method and get this screen each time I try (tried paypal and 3 different credit cards):I am about to loose my premiom accont and do not know what to do.Any advise?

Payment.PNG
  • Newbie
  • Plan Premium Country USA   My Question or Issue I am trying to updte my payment method and get this screen each time I try (tried paypal and 3 different credit cards): I am about ...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why "Show what I listen to on Facebook" option doenst apear on my spotify?

PlanPremiumCountryPortugalOperating System( Android Oreo, Windows 10) My Question or Issue Why "Show what I listen to on Facebook" option doenst apear on my spotify.I have facebook conected with spotify and all permissions seems ok.

  • Newbie
  • Plan Premium Country Portugal Operating System ( Android Oreo, Windows 10)   My Question or Issue   Why "Show what I listen to on Facebook" option doenst apear on my spotify. ...
  • FabianS_Bogota
  • Roadie
  • 340 Views
  • 2 replies
  • 0 likes
  • Other
  • 340 Views
  • 2 replies
  • 0 likes

Cannot log in

PlanPremiumCountry NicaraguaDeviceSamsung Galaxy A5 2017Operating System Android Oreo My Question or IssueWeeks ago, I'm trying to log into my account on another device but it has been difficult. It belongs to the Family Membership. When I use my use...

  • Newbie
  •   Plan Premium Country  Nicaragua Device Samsung Galaxy A5 2017 Operating System  Android Oreo   My Question or Issue Weeks ago, I'm trying to log into my account ...
  • BluethunderMSC
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 360 Views
  • 2 replies
  • 0 likes

out of knowledge pay

hello,Ihave premium membership. It was paid monthly, but I changed card information and 5 TL (Turkish Liras) was taken from my account. Why this money was taken? Please, give me information and I want refund this money

  • Newbie
  • hello, Ihave premium membership. It was paid monthly, but I changed card information and 5 TL (Turkish Liras) was taken from my account. Why this money was taken? Please, give me information an...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Cannot log in , help please

Hi , I need your help . I have a Spotify account I only know the name of and I am still paying for it. I need to log in , and cancel the premium but in current conditions of me , not knowing the password nor the e-mail , i can't . I would love to hea...

  • Casual Listener
  • Hi , I need your help . I have a Spotify account I only know the name of and I am still paying for it. I need to log in , and cancel the premium but in current conditions of me , not knowing the pass...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • Login
  • 432 Views
  • 3 replies
  • 0 likes

CANT LOGIN? USERNAME AND PASS CORRECT | ANDROID

I am running on Android Oreo and using a Samsung S7 phone. I am running on the devices original firmware. I had a replacement S7 sent out to me and recently I downloaded Spotify from the playstore and cannot login!? The password and username is corre...

  • Visitor
  • I am running on Android Oreo and using a Samsung S7 phone. I am running on the devices original firmware. I had a replacement S7 sent out to me and recently I downloaded Spotify from the playstore an...
  • Loxer
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Login
  • 349 Views
  • 1 replies
  • 0 likes

Conta extra da qual esqueci o e-mail que estava utilizando

PlanPremiumCountry BrasilDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or Issue Minha irmã criou uma conta extra pois não conseguia acessar sua conta original (da qual posteriormente consegui recuperar facilmente, em outro dispositivo,...

  • Casual Listener
  • Plan Premium Country  Brasil Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue  Minha irmã criou uma conta extra pois não conseguia acessar sua conta...
  • 21783927
  • Songwriter
  • 523 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 523 Views
  • 3 replies
  • 1 likes

Superuser Contribution Logging in with Facebook

Free/PremiumCountryUSA Device(iPhone7)Operating System(iOS 10.) My Question or IssueI was automatically logged out of spotify on my iPhone and macbook and now im trying to log back in with my facebook, the account i originally had, and it's not letti...

  • Newbie
  •   Free/Premium Country USA  Device (iPhone7) Operating System (iOS 10.)   My Question or Issue I was automatically logged out of spotify on my iPhone and macbook and now im t...
  • MOU5E
  • Casual Listener
  • 784 Views
  • 7 replies
  • 0 likes
  • Login
  • 784 Views
  • 7 replies
  • 0 likes

Solved!! Romanized Song Title

PlanFreeCountry MalaysiaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi, I'm sorry if this has been asked before, but is there a way to have song title be romanized (through settings or third party software) because I listen to quit...

  • Newbie
  • Plan Free Country  Malaysia Device Desktop PC Operating System Windows 10   My Question or Issue Hi, I'm sorry if this has been asked before, but is there a way to have song title...
  • Loxer
  • Community Legend
  • 1629 Views
  • 1 replies
  • 3 likes
  • Other
  • 1629 Views
  • 1 replies
  • 3 likes

Superuser Contribution Cannot upgrade to Spotify Premium with PayPal

Yes, Your Spotify and Paypal Accounts mush have the same Country stated!But, If you have had a Spotify account before or you have canceled you subscription once, the Paypal Account you used previously cannot be used again. This means you will have to...

  • Newbie
  • Yes, Your Spotify and Paypal Accounts mush have the same Country stated! But, If you have had a Spotify account before or you have canceled you subscription once, the Paypal Account you used previou...
  • JulianA_Bogota
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 592 Views
  • 1 replies
  • 0 likes

Solved!! How to change EP picture ?

Hello i don't find any answer on this forum so i ask : How can i change my EP picture once it's publish ? I can change Artist profile picture but not the Single/EP one. Thank you.

  • Casual Listener
  •   Hello i don't find any answer on this forum so i ask :  How can i change my EP picture once it's publish ?  I can change Artist profile picture but not the Single/EP one.  ...
  • Loxer
  • Community Legend
  • 12564 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 12564 Views
  • 3 replies
  • 0 likes

Setting up an artist page. Help!

PlanFreeCountry USADeviceSamsung from boost mobileOperating SystemAndroid My Question or Issue I am in the process of starting to record my debut album. I am set up on tunecore and BMI to collect royalties. Spotify will be one of them. I downloaded t...

  • Casual Listener
  • Plan Free Country  USA Device Samsung from boost mobile Operating System Android   My Question or Issue  I am in the process of starting to record my debut album. I am set up...
  • gregmooneyhan
  • Casual Listener
  • 497 Views
  • 6 replies
  • 0 likes
  • Account
  • 497 Views
  • 6 replies
  • 0 likes

Getting access to Spotify Analytics - applied three months ago and still waiting

I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're almost there" screen. I am aware that it might take some time ...

  • Roadie
  •   I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're alm...
  • seminocturnal
  • Gig Goer
  • 649 Views
  • 4 replies
  • 0 likes
  • Account
  • 649 Views
  • 4 replies
  • 0 likes

Solved!! Favorite Songs Playlist Caps Out At 50 Songs

My Question or Issue I cannot have more than 50 songs on my Favorite Songs playlist. If I try to add more songs, older songs just get pushed out of my favorites. I would really love a solution for this!

  • Casual Listener
  •   My Question or Issue  I cannot have more than 50 songs on my Favorite Songs playlist. If I try to add more songs, older songs just get pushed out of my favorites. I would really love a ...
  • CornFungi
  • Casual Listener
  • 3970 Views
  • 2 replies
  • 0 likes
  • Other
  • 3970 Views
  • 2 replies
  • 0 likes

changing country

I want to change my country but it says fill the postal code but I don't want to, already my postal code is not filled.

  • Music Fan
  • I want to change my country but it says fill the postal code but I don't want to, already my postal code is not filled.
  • Ryko
  • Music Fan
  • 470 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 470 Views
  • 5 replies
  • 0 likes

Superuser Contribution Linked PS4

My phone and Playstation have been connected for sometime. Today I got on to use Spotify and I was no longer logged in on my playstation. I logged in but it told me that my playstation was already linked to another account and to use that one. I went...

  • Newbie
  • My phone and Playstation have been connected for sometime. Today I got on to use Spotify and I was no longer logged in on my playstation. I logged in but it told me that my playstation was already li...
  • Ryko
  • Music Fan
  • 605 Views
  • 2 replies
  • 0 likes
  • Account
  • 605 Views
  • 2 replies
  • 0 likes

Ps4 linkinh failed

Hi i need help my spotify was linked to my ps4 and i unlinked it and now i can't link it again because it keeps saying linking failed account linking is not supported in this country or region.

  • Newbie
  •    Hi i need help my spotify was linked to my ps4 and i unlinked it and now i can't link it again because it keeps saying linking failed account linking is not supported in this count...
  • Ryko
  • Music Fan
  • 471 Views
  • 1 replies
  • 1 likes
  • Login
  • 471 Views
  • 1 replies
  • 1 likes