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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398801 Views
  • 950 replies
  • 107 likes
  • Account
  • 398801 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171630 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171630 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Suggestion of improvement of Spotify family account issue

Hi there,I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to share the issue and throwing out suggestion. At the ver...

  • Newbie
  • Hi there, I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to sh...
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 1 replies
  • 0 likes

Familie doesn't work anymore

I have a familiy supscription in Germany and until 3 month ago it worked for me and my boys.3 month ago, they got email to verify living at same address.They replied but were kicked out.I've re-send invite and accepting it they got decline: not allow...

  • Newbie
  • I have a familiy supscription in Germany and until 3 month ago it worked for me and my boys. 3 month ago, they got email to verify living at same address. They replied but were kicked out. I've re...
  • osornios
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! se duplico el cargo a mi tarjeta de debito

Tengo 2 problemas 1. Ayer tenia que pagar el servicio familiar premium de spotify me gano el pago automatico y me corto lo premium, minutos despues puse la otra tarjeta que si tenia saldo y se hizo 2 veces el cargo.Como le hago para que se me regrese...

  • Newbie
  • Tengo 2 problemas   1. Ayer tenia que pagar el servicio familiar premium de spotify me gano el pago automatico y me corto lo premium, minutos despues puse la otra tarjeta que si tenia saldo y ...
  • osornios
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Premium
  • 666 Views
  • 1 replies
  • 0 likes

Hidden Songs

PlanFree Device(iPhone 6S+, Macbook Air) Operating SystemmacOS High Sierra My Question or IssueI have 7 songs in Hidden Songs. A few I would like to reinstate to my Playlist (Sympathy For The **bleep**, Gold Dust Woman - Warren Haynes) and several I ...

  • Casual Listener
  • Plan Free   Device (iPhone 6S+, Macbook Air)   Operating System macOS High Sierra   My Question or Issue I have 7 songs in Hidden Songs. A few I would like to reinstate to my...
  • BenSmithBros
  • Music Fan
  • 11449 Views
  • 5 replies
  • 2 likes
  • Free
  • 11449 Views
  • 5 replies
  • 2 likes

Solved!! Paymed Failed? Unable to Get Premium.

Dear spotify. i have cancelled my premium the 25/6 2018 , a couple of days after u guys charged me 99 danish krones. Now i can see that there is reseserved 99krones to spotify the 1/8. I hope its a joke because i cancelled the 25/6.

  • Regular
  •   Dear spotify. i have cancelled my premium the 25/6 2018 , a couple of days after u guys charged me 99 danish krones. Now i can see that there is reseserved 99krones to spotify the 1/8. I hope...
  • Simonwiwak
  • Regular
  • 1101 Views
  • 5 replies
  • 0 likes
  • Free
  • 1101 Views
  • 5 replies
  • 0 likes

Superuser Contribution Repeated logout, deleted downloads, duplicate offline devices

PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS ? My Question or Issue2 months ago I moved to another phone provider and received a new iPhone SE (my phone number was ported). I recovered the apps I had previously installed from a backup (this...

  • Regular
  • Plan Premium Country UK Device iPhone SE Operating System iOS ?   My Question or Issue 2 months ago I moved to another phone provider and received a new iPhone SE (my phone number was ...
  • taylorkj
  • Regular
  • 2380 Views
  • 16 replies
  • 1 likes
  • Account
  • 2380 Views
  • 16 replies
  • 1 likes

delete a account, which I dont have access more.

Hey. I just bought a new phone, so I had to download Spotify agian. But when I tried to log in it was not the account i normally use. I have a premium account, so I pay for it every month. I cant get any access to it, but they want me to pay for it. ...

  • Visitor
  •     Hey.   I just bought a new phone, so I had to download Spotify agian.  But when I tried to log in it was not the account i normally use. I have a premium account, so I pay...
  • BenSmithBros
  • Music Fan
  • 438 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 438 Views
  • 2 replies
  • 0 likes

Lost all followers and followings

PlanPremiumCountryTurkey DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I suddenly lost all my followers and followings on Spotify. I can still see the people I follow on the "friend activity" side but it appears as if I have 0 followers a...

  • Newbie
  •   Plan Premium Country Turkey   Device iPhone 7 Operating System iOS 10   My Question or Issue   I suddenly lost all my followers and followings on Spotify. I can sti...
  • BenSmithBros
  • Music Fan
  • 671 Views
  • 2 replies
  • 1 likes
  • Account
  • 671 Views
  • 2 replies
  • 1 likes

aktualisierung

Wenn ich auf meinem Iphone songs in meine Bibliothek hinzufüge mit dem + , dauerd es eine halbe ewigkeit meist 2 wochen das die songs auch auf meinem PC aufscheinen. Neu einloggen , online offline sowieso verbindung des Iphone´s mit mit PC bringt nix...

  • Casual Listener
  • Wenn ich auf meinem Iphone songs in meine Bibliothek hinzufüge mit dem + , dauerd es eine halbe ewigkeit meist 2 wochen das die songs auch auf meinem PC aufscheinen. Neu einloggen , online offline so...
  • BenSmithBros
  • Music Fan
  • 316 Views
  • 1 replies
  • 0 likes
  • Other
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already had an account via Facebook that i did not create

PlanFreeCountry HungaryOperating SystemWindows 10 My Question or Issue I joined Spotify some weeks ago. Now I tried to connect my account to Facebook, but I couldn't. I just randomly pressed to log in, then I actually logged into an account with my n...

  • Visitor
  • Plan Free Country  Hungary Operating System Windows 10   My Question or Issue  I joined Spotify some weeks ago. Now I tried to connect my account to Facebook, but I couldn't. I...
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Automatical pauses when listening

PlanFree/PremiumCountry DenmarkDeviceSamsung Galaxy S8Operating System Android Oreo My Question or Issue When I am listening to any type of music (playlist or whatever) it pauses automatically and says "my account is being used somewhere else". Meanw...

  • Newbie
  • Plan Free/Premium Country  Denmark Device Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue  When I am listening to any type of music (playlis...
  • RedSoxLife96
  • Casual Listener
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Problem with research profile

Hi guys, I cannot see anymore my profile when I try to research and I have the same problem for the other profiles.I need your help, please.

  • Regular
  • Hi guys, I cannot see anymore my profile when I try to research and I have the same problem for the other profiles. I need your help, please.  
  • asmarco1984
  • Regular
  • 432 Views
  • 4 replies
  • 0 likes
  • Account
  • 432 Views
  • 4 replies
  • 0 likes

I changed my Facebook email but it didn't change on Spotify.

PlanPremiumCountry PolandDevice(PC, Lenovo P2 )Operating System(Windows 10, Android 7.0) My Question or Issue I changed my facebook email because I lost mail attached to that account and now, I messaged Spotify Customer Service and I just saw that my...

  • Newbie
  •   Plan Premium Country  Poland Device (PC, Lenovo P2 ) Operating System (Windows 10, Android 7.0)   My Question or Issue  I changed my facebook email because I lost mai...
  • Noah
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • Account
  • 553 Views
  • 1 replies
  • 0 likes

Solved!! Someone on the other side of the world is accessing my premium account help please!

PlanPremiumCountry New ZealandDeviceIPhone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)Someone in Turkey somehow has access to my premium account. My playlists, songs etc keep getting added to with their music. I’ve unlinked it from...

  • Casual Listener
  • Plan Premium Country  New Zealand Device IPhone 6s plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) Someone in Turkey somehow has access to my premium account. My playl...
  • Amber26
  • Casual Listener
  • 907 Views
  • 3 replies
  • 0 likes
  • Premium
  • 907 Views
  • 3 replies
  • 0 likes

Drake email (ham), Why?

No idea why Spotify thinks I want to receive Drake emails. Can't figure out how to opt-out. Next step is deletion of this and my paid account also... not going to patronize a company that thinks it's ok to send me ham. Also seriously, you censor ham ...

  • Newbie
  •     No idea why Spotify thinks I want to receive Drake emails. Can't figure out how to opt-out. Next step is deletion of this and my paid account also... not going to patronize a com...
  • teo13g
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
  • 363 Views
  • 1 replies
  • 0 likes

Unable to get password reset through e-mail...

Just upgraded to premium for family and sent the invites to 3 family membersHowever the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while - so she's tried a couple of times to request a reset. Howev...

  • Casual Listener
  •   Just upgraded to premium for family and sent the invites to 3 family members However the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while...
  • Loxer
  • Community Legend
  • 700 Views
  • 3 replies
  • 0 likes
  • Login
  • 700 Views
  • 3 replies
  • 0 likes

Cant Log in - Account Without Email

StatusFreeCountry United KingdomDevicePCOperating SystemWindows 8/10? My Question or IssueI recently logged out of my spotify account and now can't get back in. The account I want to get into, as I unintentionally have two, has username 215sfmqhzh7hh...

  • Visitor
  • Status Free Country  United Kingdom Device PC Operating System Windows 8/10?   My Question or Issue I recently logged out of my spotify account and now can't get back in. The acco...
  • jsannn
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 421 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta premium

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ingresar el codigo, no pude ya que me decia que la tar...

  • Newbie
  • Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ing...
  • hl2-55r_m7irn
  • Newbie
  • 7451 Views
  • 4 replies
  • 32 likes
  • 7451 Views
  • 4 replies
  • 32 likes

Edit Accounts

I want to change info: Mobile Nokia - WOMPlanPremiumCountry ChileDeviceNokia 5Operating SystemAndroid (Image removed by a Rock Star for security)

  • Regular
  • I want to change info: <Mod edit: Personal info>   Mobile Nokia - WOM Plan Premium Country  Chile Device Nokia 5 Operating System Android   (Image removed by a Rock ...
  • MrHLeo92
  • Regular
  • 454 Views
  • 4 replies
  • 0 likes
  • Account
  • 454 Views
  • 4 replies
  • 0 likes

Solved!! I cant log in to my account

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is a diffrent account to my account i have a student premium on my account Drunkpanda42 but i cant log into it as it says that it isnt linked to...

  • Newbie
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  This is a diffrent account to my account i have a stud...
  • ethannself
  • Regular
  • 721 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 721 Views
  • 1 replies
  • 0 likes