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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76667 Views

28 replies

0 likes

  • 76667 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94788 Views

9 replies

2 likes

Account
Login
  • 94788 Views
  • 9 replies
  • 2 likes

Solved!! Gutscheincode funktoniert nicht

Hab mir eine 10 € Gutscheinkarte gekauft.Aber sie wird einfach nicht angenommen, da ist dieser Premium-Code ist leider nicht gültig. Hat war eine Lösung?

Casual Listener

Hab mir eine 10 € Gutscheinkarte gekauft.Aber sie wird einfach nicht angenommen, da ist dieser  Premium-Code ist leider nicht gültig. Hat war eine Lösung?    

BlackPillow

Composer

999 Views

3 replies

0 likes

Subscription
  • 999 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Artist dont find my Account

PlanFreeCountryGermany DeviceIPhone 6Operating SystemWindows 10, ios 11 My Question or Issue And my problem is that I go to the site: https://artists.spotify.com/c/access/artist and if I enter my name then my account will not be found ...Can someone ...

Music Fan

  Plan Free Country Germany   Device IPhone 6 Operating System Windows 10, ios 11   My Question or Issue   And my problem is that I go to the site: https://artists.sp...

Jose_M

Spotify Star

881 Views

4 replies

0 likes

Account
Other
  • 881 Views
  • 4 replies
  • 0 likes

Excluir conta

PlanFreeCountry Brasil My Question or IssueQuero deletar minha conta, pois tenho outra, mas não recebo o email para confirmação do cancelamento. O email não está na caixa de entrada e nem nos spams. Essa conta foi criada pelo Facebook.

Visitor

Plan Free Country  Brasil  My Question or Issue Quero deletar minha conta, pois tenho outra, mas não recebo o email para confirmação do cancelamento. O email não está na caixa de entra...

Bittencourt

Spotify Star

14443 Views

1 replies

0 likes

Account
  • 14443 Views
  • 1 replies
  • 0 likes

How to block a subscriber?

PlanPremiumCountryLatviaDeviceiPhone XOperating SystemiOS 12, Windows 10 My Question or IssueI need to block one user, but didn't find anything that could help me to do that. Does anyone know how to fix it?

Visitor

Plan Premium Country Latvia Device iPhone X Operating System iOS 12, Windows 10   My Question or Issue I need to block one user, but didn't find anything that could help me to do that....

Bethany_Dawn

Community Legend

335 Views

1 replies

0 likes

Account
Other
Security
  • 335 Views
  • 1 replies
  • 0 likes

2 different people using same email address

PlanFree/PremiumCountry AustraliaDeviceMobile and laptopOperating SystemAndroid, Windows 10 My Question or IssueHello,I signed up to a free Spotify account using my email address. About a week ago I could not log in. When I tried to reset the passwor...

Casual Listener

Plan Free/Premium Country  Australia Device Mobile and laptop Operating System Android, Windows 10   My Question or Issue Hello, I signed up to a free Spotify account using my em...

Jose_M

Spotify Star

509 Views

3 replies

0 likes

Account
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing Bill Payment

I have been trying to update my method of payment and keep getting this messagePremium for FamilyYour account is part of a family plan, please refer to the Premium for Family owner to manage your plan.Everytime i click Premium for Family I get the sa...

Casual Listener

I have been trying to update my method of payment and keep getting this message Premium for Family Your account is part of a family plan, please refer to the Premium for Family owner to manage your...

chrisburton67

Casual Listener

666 Views

6 replies

0 likes

Account
  • 666 Views
  • 6 replies
  • 0 likes

Sem acesso ao facebook

PlanPremiumCountry Brasil Device(Samsung Galaxy A8) My Question or IssueOlá. Tive meu email/facebook hackeado, e não consigo mais ter acesso á minha conta Premium Spotify (que estava cadastrada pelo Facebook). Eu gostaria de alterar meu acesso ao Spo...

Casual Listener

Plan Premium Country  Brasil   Device (Samsung Galaxy A8)     My Question or Issue Olá. Tive meu email/facebook hackeado, e não consigo mais ter acesso á minha conta Pre...

Bittencourt

Spotify Star

295 Views

2 replies

0 likes

Account
Login
  • 295 Views
  • 2 replies
  • 0 likes

Unable to link account to google home

PlanPremiumCountryNorway Operating SystemAndroid latest My Question or Issue I`m trying to add my spotify account to my media accounts in Google Home.I get as far as "connect Google to your spotify account","you are logged in as *******."I press Okay...

Newbie

Plan Premium Country Norway     Operating System Android latest   My Question or Issue  I`m trying to add my spotify account to my media accounts in Google Home. I get ...

user-removed

Not applicable

1813 Views

1 replies

4 likes

Account
Premium
  • 1813 Views
  • 1 replies
  • 4 likes

Superuser Contribution No puedo iniciar sesión con Samsung Gear Fit 2 pro

HolaHe intentado como 100 veces iniciar sesion desde mi smartwatch Gear Fit 2. Me pide nombre de usuario y contraseña. He puesto mi correo, mi nombre que pone en spotify, he verificado si estaba correcto con Facebook... pero siempre me pone el mismo ...

Casual Listener

Hola He intentado como 100 veces iniciar sesion desde mi smartwatch Gear Fit 2. Me pide nombre de usuario y contraseña. He puesto mi correo, mi nombre que pone en spotify, he verificado si estaba co...

Jemi

Spotify Legend

1933 Views

4 replies

0 likes

Account
Login
Subscription
  • 1933 Views
  • 4 replies
  • 0 likes

New Releases Not Updating

PlanPremiumCountryPortugalDeviceHuawei P9 LiteOperating SystemAndroid My Question or Issue Hi everyone. My new releases are not updating. It hasn't been updated since Ariana Grande's 'sweetner' album came out. What should I do? It's not updating on t...

Casual Listener

Plan Premium Country Portugal Device Huawei P9 Lite Operating System Android   My Question or Issue   Hi everyone. My new releases are not updating. It hasn't been updated since ...

dianagribeiro

Newbie

4757 Views

6 replies

3 likes

Other
  • 4757 Views
  • 6 replies
  • 3 likes

[Discovery Weekly] Every week the same genre and nothing else

My Question or Issue Hi all, this is my first post on the community Discovery Weekly always worked flawlessly for me, except for the past 3/4 weeksAll i get is ambient music, I tried listening to other generes (dub techno, lofi hip hop) for a week st...

Casual Listener

  My Question or Issue   Hi all, this is my first post on the community   Discovery Weekly always worked flawlessly for me, except for the past 3/4 weeks All i get is ambient mus...

PygmyLepper

Regular

1309 Views

7 replies

2 likes

Other
  • 1309 Views
  • 7 replies
  • 2 likes

Superuser Contribution My 'Heavy Rotation' is a load of stuff I've never listened to or heard of

PlanPremiumCountryUSA Device(iPhone 7, iPad 1, Desktop)Operating System(iOS 12) My Question or Issue I've just logged in to my iPhone Spotify for the first time in about three days, and it started blurting terrible EDM at me. Went to the home screen ...

Newbie

Plan Premium Country USA   Device (iPhone 7, iPad 1, Desktop) Operating System (iOS 12)   My Question or Issue  I've just logged in to my iPhone Spotify for the first time i...

Jemi

Spotify Legend

6545 Views

5 replies

14 likes

Account
  • 6545 Views
  • 5 replies
  • 14 likes

Superuser Contribution Incorrect Facebook display name inside the app

PlanPremium CountryRomania DeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueIs there any way I can have the app display my full name? It only says ''Alex''. I already tried disconnecting my Facebook account and reconnecting ...

Visitor

Plan Premium   Country Romania   Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue Is there any way I can have the app display my full name? ...

Peter

Spotify Legend

410 Views

1 replies

0 likes

Account
Premium
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesnt work on wifi abroad (but 4G)

I cannot use Spotify abroad on wifi but it works on 4G (which is expensive....) on my iPad. Why is that? Can i fix this pls? Why would i pay for Spotify if i cannot use it abroad?! Thank you Daniele

Regular

I cannot use Spotify abroad on wifi but it works on 4G (which is expensive....) on my iPad. Why is that? Can i fix this pls? Why would i pay for Spotify if i cannot use it abroad?! Thank you Daniele

Jemi

Spotify Legend

1674 Views

7 replies

0 likes

Premium
  • 1674 Views
  • 7 replies
  • 0 likes

someone using my account somehow from the webplayer??

PlanPremiumCountry USADeviceall devices (I guess)Operating SystemN/A My Question or Issue So lately i started noticing random playlists starting to pop up in my playlists, and now randomly my song will change and say that my deviced was changed to we...

Casual Listener

Plan Premium Country  USA Device all devices (I guess) Operating System N/A   My Question or Issue  So lately i started noticing random playlists starting to pop up in my pla...

Billy-J

Spotify Star

7017 Views

6 replies

1 likes

Account
Other
Premium
Security
  • 7017 Views
  • 6 replies
  • 1 likes

Tech problem

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello someone is using my old account who I don’t know camillewalker00 and when I try to login it’s saying my login info is incorrect even though it ...

Casual Listener

  Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hello someone is using my old account who I don’t know...

Billy-J

Spotify Star

648 Views

5 replies

0 likes

Account
  • 648 Views
  • 5 replies
  • 0 likes

Solved!! wrong accound

At an early stage I had opened two accounts, one (inactive) via facebook (with yahoo mail) and a premium one (that I am using) via gmail. Now, I had to update my credit card but connected to wrong (facebook) account.So I have no access (library etc) ...

Newbie

At an early stage I had opened two accounts, one (inactive) via facebook (with yahoo mail) and a premium one (that I am using) via gmail.  Now, I had to update my credit card but connected to...

Jose_M

Spotify Star

677 Views

1 replies

1 likes

Account
  • 677 Views
  • 1 replies
  • 1 likes

Accessed account

My Question or Issue Hello; I’ve been having a problem with my spotify for a couple of days now. It looked to me as if someone else might had hacked into my account so I followed all the steps and changed my passwords for both of my facebook and spot...

Newbie

My Question or Issue   Hello;  I’ve been having a problem with my spotify for a couple of days now. It looked to me as if someone else might had hacked into my account so I followed all ...

Jose_M

Spotify Star

488 Views

1 replies

1 likes

Account
Login
Other
Premium
Security
Unlimited
  • 488 Views
  • 1 replies
  • 1 likes

Problem logging in on the mobile app

PlanFreeCountry IsraelDeviceShiome redmi note 5Operating System My Question or IssueI cant seem to be able to log in to the mobile app. I tried to reset it, followed all instructions but it keeps on telling to submit a new link. even when i copy the ...

Newbie

Plan Free Country  Israel Device Shiome redmi note 5 Operating System     My Question or Issue I cant seem to be able to log in to the mobile app. I tried to reset it, follow...

Billy-J

Spotify Star

344 Views

1 replies

0 likes

Account
Free
Login
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution cookies and login tracking

PlanPremiumCountry SwedenDeviceLaptop, Win10, ChromeOperating SystemWindows 10 My Question or Issue I have a non-facebook account with a separate username / password and so far I have only used this account on my mobile units (iOS) and on a stationar...

Newbie

  Plan Premium Country  Sweden Device Laptop, Win10, Chrome Operating System Windows 10   My Question or Issue  I have a non-facebook account with a separate username /...

Guido

Spotify Legend

1987 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 1987 Views
  • 1 replies
  • 0 likes