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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1727 Views
  • 0 replies
  • 8 likes
  • Security
  • 1727 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446683 Views
  • 970 replies
  • 108 likes
  • Account
  • 446683 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199362 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199362 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108532 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108532 Views
  • 72 replies
  • 11 likes

Solved!! Getting constant e-mails about account password.

My Question or IssueHi, hope I can find some help here. I created a Spotify account in 2008 and therefore my surname is my actual accountname, unfortunately this creates a huge amount of people thinking that their name is their Spotify username aswel...

  • Newbie
  •     My Question or Issue Hi, hope I can find some help here. I created a Spotify account in 2008 and therefore my surname is my actual accountname, unfortunately this creates a huge amou...
  • Jose_M
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 489 Views
  • 1 replies
  • 0 likes

He perdido mis playlists

Hola! He activado premium y he cambiado la dirección de e-mail de mi cuenta y han desaparecido todas mis playlists. Alguien puede ayudarme? Gracias!

  • Casual Listener
  • Hola! He activado premium y he cambiado la dirección de e-mail de mi cuenta y han desaparecido todas mis playlists. Alguien puede ayudarme?  Gracias!
  • Jose_M
  • Spotify Star
  • 552 Views
  • 3 replies
  • 0 likes
  • Account
  • 552 Views
  • 3 replies
  • 0 likes

PLaylists are gone

PlanPremiumCountry DenmarkDevicePCOperating SystemWindows 10 My Question or Issue All my playlists are gone. When I wanted to use Spotify today, all my playlists were gone, and someone had made a playlist called oof. I deleted that, I've tried all th...

  • Casual Listener
  • Plan Premium Country  Denmark Device PC Operating System Windows 10   My Question or Issue  All my playlists are gone. When I wanted to use Spotify today, all my playlists we...
  • Loxer
  • Community Legend
  • 434 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 434 Views
  • 5 replies
  • 0 likes

Can't see what artists Facebook friends are listening to on the artist page

PlanPremiumCountry United StatesDevicePCOperating SystemWindows 7 My Question or Issue: Check my attached picture for reference. I no longer can see what my friends are listening to. I'm not sure if Spotify took this option out? I remember it being f...

  • Casual Listener
  •   Plan Premium Country  United States Device PC Operating System Windows 7   My Question or Issue:   Check my attached picture for reference.  I no longer can...
  • user-removed
  • Not applicable
  • 1300 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1300 Views
  • 3 replies
  • 0 likes

Personal details changed on Facebook, need them to be changed here

PlanPremiumCountryUnited States My Question or IssueMy gender setting and email address were changed on the Facebook account that I signed up to Spotify with, but my Spotify profile did not change to reflect those updated details. Is there a chance t...

  • Newbie
  • Plan Premium Country United States   My Question or Issue My gender setting and email address were changed on the Facebook account that I signed up to Spotify with, but my Spotify profil...
  • meganne124
  • Music Fan
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
  • 357 Views
  • 1 replies
  • 0 likes

Having trouble logging into web player; "Sorry, couldn't find that"

Hello! I've been having trouble with the web player for 2 days, now. It was working fine before I started receiving a prompt to log in every time I try to use it.And whenever I click on "log in with spotify", I get this:Now, I've tried deleting all m...

spotify issue pic 1.png spotify error pic 2.png
  • Newbie
  • Hello! I've been having trouble with the web player for 2 days, now. It was working fine before I started receiving a prompt to log in every time I try to use it. And whenever I click on "log in...
  • Quismiff
  • Casual Listener
  • 2608 Views
  • 7 replies
  • 0 likes
  • Login
  • 2608 Views
  • 7 replies
  • 0 likes

I have lost my account information and I can't get it back.

PlanPremium (MY MAIN ACCOUNT)Country BrazilOperating SystemAndroidMy Question or Issue Hi, this is not my main account, I am just using this to get some help.I have lost my login and password of my premium account, since the e-mail used to login ther...

  • Casual Listener
  • Plan Premium (MY MAIN ACCOUNT) Country  Brazil Operating System Android My Question or Issue  Hi, this is not my main account, I am just using this to get some help. I have lost my ...
  • meganne124
  • Music Fan
  • 634 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 634 Views
  • 7 replies
  • 0 likes

Superuser Contribution Recently Played feature doesn't work on desktop

PlanPremiumCountryUK DeviceDELL laptopOperating SystemWindows My Question or IssueThe "recently played" feature doesn't seem to work, it shows an empty page saying "Nothing here yet. Music will appear as you listen". However this situation has been l...

  • Casual Listener
  • Plan Premium Country UK  Device DELL laptop Operating System Windows   My Question or Issue The "recently played" feature doesn't seem to work, it shows an empty page saying "Noth...
  • InesA1
  • Casual Listener
  • 1912 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1912 Views
  • 2 replies
  • 0 likes

account connexion

Premium FamilyCountryBelgium Device(iPhone Operating SystemWindows 10 My Question or Issue Hello,I have a spotify premium account and each person in my account can log in with their email addresses but I am forced to login with a username and not pos...

  • Casual Listener
  • Premium Family Country Belgium   Device (iPhone 😎 Operating System Windows 10   My Question or Issue   Hello, I have a spotify premium account and each person in my acco...
  • davidcampagnolo
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • Account
  • 322 Views
  • 2 replies
  • 0 likes

Solved!! How to change credit card number for auto renewal

Hi - I'm trying to change the CC number for auto renewing purposes. When I go to the 'subscription' tab - all I see is: Spotify PremiumYour plan will automatically renew on 12/31/18 and you'll be charged 9.99 CAD. When I click the change/cancel butto...

  • Casual Listener
  • Hi - I'm trying to change the CC number for auto renewing purposes. When I go to the 'subscription' tab - all I see is:   Spotify Premium Your plan will automatically renew on 12/31/18 and yo...
  • talia_designs
  • Casual Listener
  • 1721 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1721 Views
  • 5 replies
  • 0 likes

Change email address

PlanStudent PremiumCountry GrecceDevice(iPhone 7)Operating System(iOS 11) My Question or Issue Hi, I have my spotify account connected with facebook but recently I changed my email address on facebook, so is there a way to change the email on spotify...

  • Visitor
  • Plan Student Premium Country  Grecce Device (iPhone 7) Operating System (iOS 11)   My Question or Issue  Hi, I have my spotify account connected with facebook but recently I ...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Account got hacked (?)

PlanPremiumCountry PhilippinesDeviceSamsung J7 PrimeOperating SystemAndroid Marshmallow My Question or Issue So as I was listening to some music as usual, a unfamilliar device suddenly "invaded" and changed the music to an unfamilliar song and it mad...

  • Casual Listener
  • Plan Premium Country  Philippines Device Samsung J7 Prime Operating System Android Marshmallow   My Question or Issue  So as I was listening to some music as usual, a unfamil...
  • Billy-J
  • Spotify Star
  • 1473 Views
  • 3 replies
  • 0 likes
  • Security
  • 1473 Views
  • 3 replies
  • 0 likes

Account hacked multiple times

PlanPremiumCountry FranceOperating SystemAndroid My Question or Issue Hello,I have a major problem with the security of my password of my Spotify account. Someone has hijacked my account 3 times during this month. Everytime I am being hacked, I am co...

  • Visitor
  •   Plan Premium Country  France Operating System Android   My Question or Issue  Hello, I have a major problem with the security of my password of my Spotify account. Som...
  • Billy-J
  • Spotify Star
  • 1927 Views
  • 7 replies
  • 2 likes
  • Account
  • 1927 Views
  • 7 replies
  • 2 likes

Facebook canceled, need to access account

Does anyone know how to log into your account if you deleted your facebook profile and used that to log into Spotify?

  • Newbie
  • Does anyone know how to log into your account if you deleted your facebook profile and used that to log into Spotify?
  • user-removed
  • Not applicable
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Following list

When I check my following list it doesn’t show the entire list of people I’m following. There are some artists I know for sure that I am following (some examples being Arethra Franklin and The Cranberries) but they don’t show up on my following list....

  • Casual Listener
  • When I check my following list it doesn’t show the entire list of people I’m following. There are some artists I know for sure that I am following (some examples being Arethra Franklin and The Cranbe...
  • JerryRhymefeld
  • Casual Listener
  • 693 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 693 Views
  • 1 replies
  • 0 likes

Forgot my username and email

PlanPremiumCountry United StatesDeviceiPhone 7+ My Question or Issue Hi, I tried emailing but I got an email back directing me here.So, basically, I got logged out of Spotify and I don’t remember the email or the username associating it. I’ve tried a...

  • Casual Listener
  •   Plan Premium Country  United States Device iPhone 7+   My Question or Issue   Hi, I tried emailing but I got an email back directing me here. So, basically, I got log...
  • seaoux
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • Premium
  • 466 Views
  • 2 replies
  • 0 likes

Cant see my premium account

For some reason my Spotify account logged out and when I try to login again my premium account wasn’t there ! I have tried with the 3 only options I could ever do it ... my email ,user name shaennymedeirosand Facebook , none os this 3 had the perimia...

  • Visitor
  • For some reason my Spotify account logged out and when I try to login again my premium account wasn’t there ! I have tried with the 3 only options I could ever do it ... my email , user name shaenny...
  • jsannn
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

Problemi with spotify account associate with credit card

i all, I have a problem with the spotify account associated with my credit card(probably done by one of my sons ), I have received the recursive payment from Spotify but I don't know the related account, is there a way to retrieve the account from a ...

  • Newbie
  • i all, I have a problem with the spotify account associated with my credit card(probably done by one of my sons 😑), I have received the recursive payment from Spotify but I don't know the related ac...
  • Billy-J
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Problems with account cancellation

PlanPremiumCountry ItalyDeviceNotebook AsusOperating SystemWindows 10 My Question or Issue Good evening, today I signed the 60 day free premium subscription with an account that I realized then that it was connected to Facebook, I wanted to cancel my...

  • Regular
  • Plan Premium Country  Italy Device Notebook Asus Operating System Windows 10   My Question or Issue   Good evening, today I signed the 60 day free premium subscription with ...
  • Billy-J
  • Spotify Star
  • 773 Views
  • 9 replies
  • 0 likes
  • Account
    Other
  • 773 Views
  • 9 replies
  • 0 likes