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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88931 Views

9 replies

2 likes

Account
Login
  • 88931 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759097 Views

18 replies

29 likes

  • 759097 Views
  • 18 replies
  • 29 likes

Gift card wont apply on family plan

I have a family plan and purchased a $60 gift card on Prime Day and turns out I can't redeem it. Whats the issue? It should be 4 months of service.

Casual Listener

  I have a family plan and purchased a $60 gift card on Prime Day and turns out I can't redeem it. Whats the issue? It should be 4 months of service.

Loxer

Community Legend

416 Views

1 replies

0 likes

Account
  • 416 Views
  • 1 replies
  • 0 likes

So i live with my family

PlanPremiumCountry BrazilDeviceGalaxy S8+Operating SystemAndroid 6.1 My Question or IssueI live with my family, but i can't enter their premium plan.

Newbie

Plan Premium Country  Brazil Device Galaxy S8+ Operating System Android 6.1   My Question or Issue I live with my family, but i can't enter their premium plan.    

EthanS1

Community Legend

377 Views

1 replies

0 likes

Account
  • 377 Views
  • 1 replies
  • 0 likes

Any update to when lyrics are coming back?

PlanPremiumCountry United KingdomDeviceDesktop, Apple Iphone 6SOperating SystemWindows 10, IOS My Question or Issue The missing lyrics feature has made me seriously consider switching to a competitior.

Newbie

Plan Premium Country  United Kingdom Device Desktop, Apple Iphone 6S Operating System Windows 10, IOS   My Question or Issue  The missing lyrics feature has made me seriously...

Luke

Community Legend

1272 Views

1 replies

2 likes

Premium
  • 1272 Views
  • 1 replies
  • 2 likes

Solved!! Playlists

Is there a max limit to the amount of playlists I can create on my Spotify. I do not mean follow but set up. For example my fav 50 Artists I can put all their songs into one or maybe two playlists plus have 4 or 5 blues playlists may be 5 for soft ro...

Visitor

Is there a max limit to the amount of playlists I can create on my Spotify. I do not mean follow but set up.   For example my fav 50 Artists I can put all their songs into one or maybe two pla...

Loxer

Community Legend

692 Views

4 replies

0 likes

Premium
Unlimited
  • 692 Views
  • 4 replies
  • 0 likes

I can not log in Spotify on Playstation 4

PlanPremiumCountryNederlandDevicePlaystation 4 SlimOperating SystemPS4 My Question or Issue Hi guys! I have been your premium user for a long time.But recently I have a ps4 console.I want to enable Spotify on my console, but it is impossible. When I ...

Visitor

Plan Premium Country Nederland Device Playstation 4 Slim Operating System PS4   My Question or Issue  Hi guys!   I have been your premium user for a long time. But recentl...

zacholdham

Regular

749 Views

3 replies

0 likes

Account
  • 749 Views
  • 3 replies
  • 0 likes

Playlists have dissapeared

Hello,Recently I have received a letter that my Spotify account's email has been changed to some random one. So I contacted spotify immediately and restored the previous one. I think it was a theft attempt, but it was stopped very quickly. However af...

Newbie

  Hello, Recently I have received a letter that my Spotify account's email has been changed to some random one. So I contacted spotify immediately and restored the previous one. I think it was...

Loxer

Community Legend

386 Views

1 replies

0 likes

Account
  • 386 Views
  • 1 replies
  • 0 likes

Facebook linked to account but not updating

Premium, USA iPhone/iOS My facebook account is linked to my premium spotify, but it never updates my spotify account to reflect my facebook account (for example, my profile picture is one from years ago, and I've changed my profile picture on faceboo...

Newbie

 Premium, USA   iPhone/iOS   My facebook account is linked to my premium spotify, but it never updates my spotify account to reflect my facebook account (for example, my profile pi...

Billy-J

Spotify Star

393 Views

1 replies

0 likes

Account
  • 393 Views
  • 1 replies
  • 0 likes

PSN Password.

This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I got a new PS4 and downloaded Spotify to it and for...

Casual Listener

This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I...

Bodybag359

Newbie

2358 Views

5 replies

0 likes

Account
Login
  • 2358 Views
  • 5 replies
  • 0 likes

Solved!! Family member can't join my subscription, both accounts show as owner

I converted a premium to family plan, then sent invite from my macbook to my wife. (was not premium). She accepted on her macbook. (she also has a profile on my macbook that she accesses my spotify account on). When she clicks the invite, she's taken...

Regular

I converted a premium to family plan, then sent invite from my macbook to my wife. (was not premium). She accepted on her macbook. (she also has a profile on my macbook that she accesses my spotify a...

midnight_8

Gig Goer

555 Views

1 replies

0 likes

Subscription
  • 555 Views
  • 1 replies
  • 0 likes

Solved!! LOST ACCOUNT EMAIL

PlanPremium 3 Month TrialCountry USA My Question or Issue I am currently on a 3 month trial (for about $5.99) that is expected to renew on the 16th of August and I accidenty logged out of my accounT. The issue? I cant get back in! I know my username,...

Casual Listener

Plan Premium 3 Month Trial Country  USA  My Question or Issue  I am currently on a 3 month trial (for about $5.99) that is expected to renew on the 16th of August and I accidenty ...

its_kyle

Casual Listener

15111 Views

5 replies

0 likes

Account
  • 15111 Views
  • 5 replies
  • 0 likes

Profile pic

Is there a way to change your profile pic in the spotify app? Can you change your name also?Premium, windows

Newbie

Is there a way to change your profile pic in the spotify app? Can you change your name also? Premium, windows

Keanu_C

Community Legend

738 Views

1 replies

0 likes

Account
Premium
  • 738 Views
  • 1 replies
  • 0 likes

Payment problem

My Spotify student premium payment didn't go through, and it sent me an email and in 3 days it sent me another email that it needed to be paid so enough money is in the bank now but it's still alerting me that it needs paid or I will lose my premium,...

Newbie

My Spotify student premium payment didn't go through, and it sent me an email and in 3 days it sent me another email that it needed to be paid so enough money is in the bank now but it's still alerti...

Keanu_C

Community Legend

429 Views

1 replies

0 likes

Premium
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Because of Spotify Connect anyone could use my account?

PlanPremiumCountryCanadaDeviceXbox One, Surface Pro and Amazon Echo devicesOperating SystemWindows 10 My Question or IssueHi,Since I move in an house all inclusive, I share the same Wi-Fi! Since that, I see lot of song in my history I never never lis...

Casual Listener

Plan Premium Country Canada Device Xbox One, Surface Pro and Amazon Echo devices Operating System Windows 10   My Question or Issue Hi, Since I move in an house all inclusive, I share...

Keanu_C

Community Legend

745 Views

3 replies

0 likes

Account
Premium
Security
  • 745 Views
  • 3 replies
  • 0 likes

GET PREMIUM

PlanFree/PremiumCountry BRAZILDeviceIPHONE8Operating System(iOS 10, My Question or IssueI WANT TO UPGRADE WHILE OVERSEAS IN BRAZIL.....MY IP IS BEING TRACED TO A BRAZIL LOCATION. I HAVE CHANGED THE WEBSITE TO REFLECT THE US AND MY BILLING INFO IS THE...

Casual Listener

Plan Free/Premium Country  BRAZIL Device IPHONE8 Operating System (iOS 10,    My Question or Issue I WANT TO UPGRADE WHILE OVERSEAS IN BRAZIL.....MY IP IS BEING TRACED TO A B...

Billy-J

Spotify Star

2037 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 2037 Views
  • 3 replies
  • 0 likes

Getting access to Spotify Analytics - applied three months ago and still waiting

I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're almost there" screen. I am aware that it might take some time ...

Roadie

  I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're alm...

seminocturnal

Gig Goer

924 Views

4 replies

0 likes

Account
  • 924 Views
  • 4 replies
  • 0 likes

How do I find my other spotify accounts?

PlanPremiumCountry United States of America DeviceGoogle Pixel XLOperating SystemAndroid Oreo My Question or Issue I've made an account 'dolan-pls' and I know I had another account with my full name 'Donald Krambeck' however I can't find the email I ...

Newbie

  Plan Premium Country  United States of America  Device Google Pixel XL Operating System Android Oreo     My Question or Issue  I've made an account 'do...

PMorgan

Roadie

489 Views

1 replies

0 likes

Login
Premium
Security
  • 489 Views
  • 1 replies
  • 0 likes

Codigo de error 17

Buenas tardes,llevo varios dias intentando abrir sesión en spotify para escuchar musica pero no me deja. Al acceder me sale codigo de error 17.Revisé los cortafuegos y también disinstalé y volví a instalar el mismo programa...pero nada.¿Alguien me pu...

Newbie

  Buenas tardes, llevo varios dias intentando abrir sesión en spotify para escuchar musica pero no me deja.  Al acceder me sale codigo de error 17. Revisé los cortafuegos y también disi...

Luke

Community Legend

4534 Views

1 replies

0 likes

Account
Login
  • 4534 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Connect Facebook Account

I recently got my account back this morning after it was hacked and my email was changed. My email and account have been recovered since, but my facebook account was disconnected and now I cannot connect it back. When I click on "connect to facebook"...

Casual Listener

  I recently got my account back this morning after it was hacked and my email was changed. My email and account have been recovered since, but my facebook account was disconnected and now I ca...

Luke

Community Legend

1776 Views

3 replies

0 likes

Account
  • 1776 Views
  • 3 replies
  • 0 likes

Account hacked

PlanPremiumCountry Spotify Country UK, (now located in Canada) DeviceAll (phone, laptop, website, etc)Operating SystemWin10, iOS, Android Marshmallow My Question or Issue I was having problems logging in to Spotify last night. Today, upon resetting p...

Casual Listener

Plan Premium Country Spotify Country UK, (now located in Canada)   Device All (phone, laptop, website, etc) Operating System Win10, iOS, Android Marshmallow   My Question or Issu...

Loxer

Community Legend

764 Views

4 replies

0 likes

Account
Login
Security
  • 764 Views
  • 4 replies
  • 0 likes

Solved!! List of all songs collected missing

Plan: Free/PremiumCountry: USADevice: Sony XA1Operating System: Windows 7 on PCMy Question or Issue: I used to be able to see a list of all songs. Now I only see favorite songs. Is there any way I could have that restored or have my list of all songs...

Casual Listener

Plan: Free/Premium Country: USA Device: Sony XA1 Operating System: Windows 7 on PC My Question or Issue: I used to be able to see a list of all songs. Now I only see favorite ...

Loxer

Community Legend

763 Views

5 replies

0 likes

Account
  • 763 Views
  • 5 replies
  • 0 likes