Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
On the desktop app I renamed one of my playlist folders containing maybe 30 or so playlists and then moved it so I could easily drag and drop more into it (which has become increasingly more difficult now, with all the features removed over the years...
I really need help from spotify. I pay 9,99 for an account called "leoleesgardens" The account I'm using now is not the one I want to be on. I want access to my music or I'd like a refund please !!!!PlanPremiumCountryWales DeviceSamsung Operating Sys...
PlanFree/PremiumCountry ItalyDeviceiPhone6SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, can I copy a plylist from my iPad to my iPhone?
DeviceIssue is present on all of my devices: Huawei Honor 10 phone, a laptop and a PC My Question or Issue When I started using Spotify I registered with my Facebook account. Said account has been disconnected from my Spotify profile but the profile ...
Hallo,I use my free account on my Windows laptop and recently within my Favorite Songs list started to appear tracks that I never listened to nor liked. Furthermore these are stuff which I would never listen to (eg. Ariana Grande).What is happening? ...
PlanPremiumCountryCanada Device(iPhone 6Operating System(iOS 10 My Question or Issue Hi, I'm writing to tell you that one member in my family plan tried to connect themselves in their Spotify, but all she keeps receiving is that they can't identify t...
PlanPremiumCountryPolandDeviceKiano Elegance 4.0Operating SystemAndroid 7.0 My Question or Issue Hello. I have quite unusual question i think. Recently my account was stolen from me, but i recovered it with help of amazing Spotify staff. There is jus...
PlanPremiumCountry U.SDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueupgraded to premium but it would always say Spotify is offline, go online to listen to music. Isn’t that the whole reason for getting prem...
is there a way of finding my delete songs,i accidently deleted some songs.
I'm not fully sure if this it the right forum, though I do hope it is. This isn't really an issue, but more of a curiosity. I understand that the randomly generated usenames are to allow for a "improved performance". What I was wondering is if anyone...
why is my username a bunch of words and numbers
Hi, When I opened Spotify on my laptop it was logged out with error code 3. I couldn't log back in because I didn't remember my password, so I changed my password and logged in. All my playlists are gone, there's just one called 'Muzyczka' which I de...
Hello everyone,I downloaded my spotify account during my Erasmus period in another country. Now I'm again in my native country and my spotify stopped to work. I should change on my settings my country but it cannot let me enter on my profile. How can...
cant login with fb and spotify accounttry instal 2x still cant login im using huawei y5
I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please
I can't login with my username and password!The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly!What Can I do now to have access again?
For months I've been having this issue. I rarely add songs to my favorites playlist but lately, every time I log on there is a new song in there. I'm 100 percent sure I didn't add it myself. It's always a song I don't know, esometimes even 2 and it i...
When I log in, I see a lot of playlists appear that I have never made. My own playlists however are all gone! What's happening?
It will not let me login with facebook
Hey therei have an account in NZ for Spotify premium in connection with a mobile prepaid plan ...now im back in my home country and i want to change the spotify account in a premium account without the mobile thing but i just read that i have to canc...