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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83282 Views

29 replies

0 likes

  • 83282 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104241 Views

10 replies

3 likes

Account
Login
  • 104241 Views
  • 10 replies
  • 3 likes

Superuser Contribution Correo electrónico ¿Ya usado?

Hola, he intentado cambiar mi contraseña de Spotify, y uno que otro dato, ese no es el problema. El problema es que cada que quiero guardar estos datos, Spotify da un mensaje de que el correo asociado a la cuenta ya está utilizado (El correo no es un...

Casual Listener

Hola, he intentado cambiar mi contraseña de Spotify, y uno que otro dato, ese no es el problema.  El problema es que cada que quiero guardar estos datos, Spotify da un mensaje de que el correo ...

Guido

Spotify Legend

966 Views

1 replies

0 likes

Account
  • 966 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore or at least see a playlist from outside the app.

So bit of a strange problem here. I was using a friend's Spotify premium because she said she hardly used it and was going away so had all her music downloaded so she could use it offline. She changed the password changed so I got shut out. And she's...

Casual Listener

So bit of a strange problem here. I was using a friend's Spotify premium because she said she hardly used it and was going away so had all her music downloaded so she could use it offline. She change...

Guido

Spotify Legend

641 Views

1 replies

0 likes

Account
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to update Spotify playlist links when sharing on Facebook

Follow this link if you need to update/refresh the image/info that Facebook uses when you share a playlist from Spotify. https://developers.facebook.com/tools/debug/sharing/batch/ Enter your playlist URL into the debugger and it should refresh. There...

Casual Listener

Follow this link if you need to update/refresh the image/info that Facebook uses when you share a playlist from Spotify.    https://developers.facebook.com/tools/debug/sharing/batch/ &nb...

Guido

Spotify Legend

1898 Views

1 replies

1 likes

Other
  • 1898 Views
  • 1 replies
  • 1 likes

Superuser Contribution not receiving reset email

So, I've been looking through posts about this for like 2 hours now and I'm about ready to punch someone. I need to reset my password. Normally I just login via facebook, but I'm trying to login to my ps4, which doesn't have that option. (It's not sh...

Newbie

  So, I've been looking through posts about this for like 2 hours now and I'm about ready to punch someone. I need to reset my password. Normally I just login via facebook, but I'm trying to lo...

Guido

Spotify Legend

637 Views

1 replies

0 likes

Account
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publish activity off on pc but turned on iphone

So I don't really like people knowing what I listen to. Does publish activity actually work? Will it not show what I listen to? Also my publish activity was off on pc but it was turned on on my phone?? So people can see what I'm listening to if I'm o...

Casual Listener

  So I don't really like people knowing what I listen to. Does publish activity actually work? Will it not show what I listen to? Also my publish activity was off on pc but it was turned on on ...

Guido

Spotify Legend

652 Views

1 replies

1 likes

Account
  • 652 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t log in Premium on a new phone.

Plan/PremiumCountryMexico Device Operating System My Question or Issue I had Spotify premium opened on an old phone. It broke down, I can’t use the phone any more and now on the new phone I can’t open my account. It opens up the free one.:/ Any idea ...

Casual Listener

Plan /Premium Country Mexico   Device   Operating System     My Question or Issue  I had Spotify premium opened on an old phone. It broke down, I can’t use the pho...

Guido

Spotify Legend

1167 Views

4 replies

0 likes

Account
Premium
  • 1167 Views
  • 4 replies
  • 0 likes

Superuser Contribution Different playlist status on mobile and PC

Hi!I am using Spotify on android and Win10 PC.I made a couple lists in the past, and if I set those "private" on mobile, it shows on PC that those are public. If I set private on PC, it show public on mobile. I reinstalled both software, but there is...

Casual Listener

Hi! I am using Spotify on android and Win10 PC. I made a couple lists in the past, and if I set those "private" on mobile, it shows on PC that those are public. If I set private on PC, it show publ...

Guido

Spotify Legend

743 Views

1 replies

0 likes

Account
Other
  • 743 Views
  • 1 replies
  • 0 likes

I was invited cor premium, but cant join.

My Question or Issue I use familiar plan, but u excluded me from premium. Now, i try to return, but i cant.

Newbie

    My Question or Issue  I use familiar plan, but u excluded me from premium. Now, i try to return, but i cant.

Jose_M

Spotify Star

440 Views

1 replies

1 likes

Premium
  • 440 Views
  • 1 replies
  • 1 likes

If I go from Family to Premium do I lose all my playlists, arists, settings etc

Me and my family are planning to get a Family Premium subscription. Some of my family members are on Premium accounts already. If they join a family plan, and then we eventually cancel the family plan, are they going to lose their playlists, artists,...

Casual Listener

Me and my family are planning to get a Family Premium subscription. Some of my family members are on Premium accounts already. If they join a family plan, and then we eventually cancel the family pla...

Maxim

Spotify Star

2388 Views

3 replies

0 likes

Account
Premium
  • 2388 Views
  • 3 replies
  • 0 likes

Facebook Account

Hi, I deleted my FB account two weeks ago, with the same account I created a Spotify account with a Familiar suscription. Currently, I can not open my account because Fb "close my account" so I'm paying a Spoti Familiar suscription but Im not able to...

Newbie

Hi,    I deleted my FB account two weeks ago, with the same account I created a Spotify account with a Familiar suscription.  Currently, I can not open my account because Fb ...

Jose_M

Spotify Star

435 Views

1 replies

1 likes

Account
Login
Premium
Subscription
  • 435 Views
  • 1 replies
  • 1 likes

Deleted Facebook and now cant access Spotify account....HELP!!

PlanPremiumCountry U.S.DeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So I had a Premium Spotify account that was linked through a Facebook account. Without even thinking about the fact that the two were lin...

Visitor

Plan Premium Country  U.S. Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So I had a Premium Spotify account that was li...

Jose_M

Spotify Star

458 Views

1 replies

1 likes

Premium
  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution Double costs from creditcard

I found out that I've been paying double for Spotify. I only have one account (that I know of) connected to my facebook. How can I get in contact with Spotify to find out what the other connected account is? I tried using the 'forget password' option...

Newbie

I found out that I've been paying double for Spotify. I only have one account (that I know of) connected to my facebook. How can I get in contact with Spotify to find out what the other connected acc...

kaive

Composer

627 Views

2 replies

1 likes

  • 627 Views
  • 2 replies
  • 1 likes

Solved!! It’s been about 4 weeks And I’m still not verified on artists

I’ve applied for my account access on Spotify artists, and it’s been about four weeks and still no access! This can’t be normal can it?? My account: https://open.spotify.com/artist/7vtXghNTfr1f3ivco5aXGh?si=sXmAyFJ8Rca4uHtV0E9Ciw

Newbie

I’ve applied for my account access on Spotify artists, and it’s been about four weeks and still no access! This can’t be normal can it??    My account: https://open.spotify.com/artis...

Maxim

Spotify Star

794 Views

1 replies

0 likes

Account
  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help, I've been hacked!!

Someone or something else seems to have taken over my account. The User name and DOB now different in account details. I followed the steps to get the reset email from Spotify but it is not forthcoming. This is a real security issue and putting me ri...

Newbie

Someone or something else seems to have taken over my account.  The User name and DOB now different in account details.  I followed the steps to get the reset email from Spotify but it is n...

Daisy

Spotify Legend

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Solved!! Can't access artist account (Artist doesn't exist)

I released music through Distrokid recently and it landed on the wrong artist page, I went through the system and got everything changed. Noticed it had moved on Saturday, the problem is when I go to claim the profile I get the error message in the p...

Casual Listener

I released music through Distrokid recently and it landed on the wrong artist page, I went through the system and got everything changed. Noticed it had moved on Saturday, the problem is when I go to...

Donmusic

Casual Listener

1282 Views

1 replies

0 likes

Account
  • 1282 Views
  • 1 replies
  • 0 likes

Log In

PlanPremiumCountry USADeviceGoogle Pixel 2 XL is working fine, but my computer app is having problemsOperating SystemWindows 10 My Question or Issue I can't log in. I tried resetting my password, verifying my email, logging in using my username, and ...

Newbie

Plan Premium Country  USA Device Google Pixel 2 XL is working fine, but my computer app is having problems Operating System Windows 10   My Question or Issue  I can't log in....

Billy-J

Spotify Star

526 Views

1 replies

0 likes

Login
  • 526 Views
  • 1 replies
  • 0 likes

All my music is gone!

A few days ago all my music disappeared and all that was left of my library were songs that I didn't save there, I thought it might be back after a while but it's still gone. Can I get my music back?? This is on both my phone and pc and I already tri...

Newbie

A few days ago all my music disappeared and all that was left of my library were songs that I didn't save there, I thought it might be back after a while but it's still gone. Can I get my music back?...

Luke

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Can't log into account, can't reset password

Title says it all. Android app randomly logged out even though I had signed in within the last week. What is with this **bleep**ty app? I forgot my password, won't let me reset my account password which is on the family plan.

Newbie

Title says it all. Android app randomly logged out even though I had signed in within the last week.   What is with this **bleep**ty app? I forgot my password, won't let me reset my account pa...

Luke

Community Legend

489 Views

1 replies

0 likes

Login
  • 489 Views
  • 1 replies
  • 0 likes

Iphone verify link not working

Hi,When I log into Spotify on my iphone it asks me to validate my iphone through email. When I go to the email, the verify button does not give the option when I put the cursor over it.

Casual Listener

Hi, When I log into Spotify on my iphone it asks me to validate my iphone through email. When I go to the email, the verify button does not give the option when I put the cursor over it.

Luke

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

app not working in png?

is spotify not working in png? I downloaded the app but itvseems not working here, when I went home to philippines I was able to register and log in and had been enjoying the app but then an incident happen when I accidentally log out my acct and cou...

Newbie

is spotify not working in png? I downloaded the app but itvseems not working here, when I went home to philippines I was able to register and log in and had been enjoying the app but then an incident...

Luke

Community Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes