Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
Tuesday
Meghanleegill
Casual Listener
4606 Views
1 replies
9 likes
Security

4606 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Wednesday
Ryankewley
Newbie
465224 Views
976 replies
111 likes
Account

465224 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205667 Views
119 replies
117 likes
Account

1205667 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113263 Views
72 replies
12 likes
Account
Login
Premium

113263 Views
72 replies
12 likes

spotify account credit card hacked

A few weeks ago, one of my credit cards had to be disabled because somehow someone was able to access it and tried to defraud me. After the card was disabled, I chose another credit card to pay for spotify with. Now this card has also been hacked and...

fionawalther
Newbie
A few weeks ago, one of my credit cards had to be disabled because somehow someone was able to access it and tried to defraud me. After the card was disabled, I chose another credit car...
2018-09-04 7:47:55 PM
2018-09-04 10:58:11 PM
Jose_M
Spotify Star
1570 Views
1 replies
0 likes
Account
Security
Subscription

1570 Views
1 replies
0 likes

Solved!! Delete and create a new account

HeyI wanted to change my username and realized I could only do so by deleting my account and creating a new account under the name I want.I have a premium account. The question is, if I delete my account, can I create a new account with the new usern...

-_1r0tfgcdpv3
Casual Listener
Hey I wanted to change my username and realized I could only do so by deleting my account and creating a new account under the name I want. I have a premium account. The question is, if I delete my...
2018-09-04 7:00:29 PM
2018-09-04 9:32:27 PM
Billy-J
Spotify Star
49418 Views
1 replies
1 likes
Account
Login
Premium

49418 Views
1 replies
1 likes

Sorry, couldn't find that. -Solved-

Hello Spotify Community, I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I login to hear music. Screenshot attached. UpdateWhat hasn't work...

staryasmin
Regular
Hello Spotify Community, I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I logi...
2018-07-27 4:06:29 AM
2018-09-04 9:29:08 PM
Sebasty
Community Legend
27787 Views
16 replies
2 likes
Login
Premium

27787 Views
16 replies
2 likes

No response from account-details-changed@spotify.com

I got a email from spotify saying my email has been changed, and to emailaccount-details-changed@spotify.comif I do not recognise it. I didn't change my email address, so it must be somebody else, but now I cannot even log in with that email address....

bongster212
Newbie
I got a email from spotify saying my email has been changed, and to email account-details-changed@spotify.com if I do not recognise it. I didn't change my email address, so i...
2018-09-04 3:21:34 PM
2018-09-04 9:27:51 PM
Billy-J
Spotify Star
5313 Views
1 replies
0 likes
Account

5313 Views
1 replies
0 likes

Forgot my account and E mail, please help because i'm still premium.

Hey guys i forgot my account details and i was trying to cancel my premium account because i don't needed it anymore. Anyways i was trying to recover it and i had no idea what e mail i put into it but i still remember my name of the account. But then...

RayTheLiquor
Regular
Hey guys i forgot my account details and i was trying to cancel my premium account because i don't needed it anymore. Anyways i was trying to recover it and i had no idea what e mail i put into it bu...
2018-09-04 4:14:28 PM
2018-09-04 5:43:27 PM
RayTheLiquor
Regular
765 Views
9 replies
0 likes
Account
Login
Premium

765 Views
9 replies
0 likes

Superuser Contribution Sorry, could't find that.

PlanFreeCountryUSA DeviceWindows laptopOperating SystemWindows 10 My Question or Issue When I try to open the Web Player, I keep getting a "Login to Spotify" page, and when I click the button it opens a new window that says, "Sorry, couldn't find tha...

rainydamascus
Casual Listener
Plan Free Country USA Device Windows laptop Operating System Windows 10 My Question or Issue When I try to open the Web Player, I keep getting a "Login to Spotify" page, ...
2018-08-29 7:15:39 PM
2018-09-04 5:21:43 PM
OGKiiski
Casual Listener
748 Views
4 replies
0 likes
Account
Free
Login
Other

748 Views
4 replies
0 likes

Superuser Contribution Temporary disabling of profile

I would like to request a feature in spotify which allows users to temporary disable tracking of data.This would be helpful if you want to allow your family or friends to listen to your account without affecting your music profile. This could also be...

joeranhen
Newbie
I would like to request a feature in spotify which allows users to temporary disable tracking of data. This would be helpful if you want to allow your family or friends to listen to your account wit...
2018-09-03 10:20:56 AM
2018-09-04 4:20:40 PM
TomLegend
Spotify Legend
1398 Views
1 replies
0 likes

1398 Views
1 replies
0 likes

No more Facebook account

PlanPremiumCountry BrazilDeviceDesktop, Galaxy J2Operating SystemWin10, Android My Question or Issue Hi there,So, when I started at Spotify I had a Facebook account. I became Premium with this account. But now I ended my Fb accnt. And when I open my ...

Luscas1332
Newbie
Plan Premium Country Brazil Device Desktop, Galaxy J2 Operating System Win10, Android My Question or Issue Hi there, So, when I started at Spotify I had a Facebook accou...
2018-09-04 3:58:51 AM
2018-09-04 2:23:05 PM
Jose_M
Spotify Star
394 Views
1 replies
0 likes
Account
Other

394 Views
1 replies
0 likes

Playback Interuppted -possible bug?

PlanPremiumCountry UKDeviceIPHONE 7plus My Question or Issueeverynow and then I seem to have someone connect to my Spotify account and use it to play music, I have a family subscription and I’m not the account holder for that subscription but it’s ju...

Titchyk11
Newbie
Plan Premium Country UK Device IPHONE 7plus My Question or Issue everynow and then I seem to have someone connect to my Spotify account and use it to play music, I have a...
2018-09-04 10:11:51 AM
2018-09-04 1:09:34 PM
Loxer
Community Legend
330 Views
1 replies
0 likes
Account
Security
Subscription

330 Views
1 replies
0 likes

Solved!! [Account] Change Username

is there any way to change that random username?PlanPremiumCountry TRDevice(iPhone 8, PC)Operating System(iOS 10, Windows 10)My Question or Issue About User Name change

Atreides52
Casual Listener
is there any way to change that random username? Plan Premium Country TR Device (iPhone 8, PC) Operating System (iOS 10, Windows 10) My Question or Issue About User Name change
2018-09-02 1:27:44 PM
2018-09-04 12:09:11 PM
Billy-J
Spotify Star
810 Views
3 replies
0 likes
Account
Login
Other

810 Views
3 replies
0 likes

Solved!! All my playlists are gone

My Question or Issue I was going to listen to my music, but had to log in.. when logged in, ALL my playlists where gone? How do I get them back? I tried to log in with Facebook, I tried to reset my password for my username and log in with that.. my b...

Futrix
Casual Listener
My Question or Issue I was going to listen to my music, but had to log in.. when logged in, ALL my playlists where gone? How do I get them back? I tried to log in with Facebook...
2018-09-04 11:04:43 AM
2018-09-04 11:53:43 AM
Nico
Community Legend
823 Views
5 replies
0 likes
Account

823 Views
5 replies
0 likes

Change country - not working

So my dad just bought a Family subscription. I am on vacation and I created a profile but I can't add myself using the invite. I think the root cause is that when I created my profile, Spotify defaulted to the country I was in (Denmark). Now having r...

BBSarah
Casual Listener
So my dad just bought a Family subscription. I am on vacation and I created a profile but I can't add myself using the invite. I think the root cause is that when I created my profile, Spotify defaul...
2018-08-21 5:02:25 PM
2018-09-04 11:07:51 AM
Nico
Community Legend
580 Views
3 replies
0 likes
Account

580 Views
3 replies
0 likes

Superuser Contribution Deleting my songs at 3 AM

I was up late doing some digital art practice to pass the time, and I noticed that the "dowloading songs" icon popped up several times in a row, so I checked the thing at the top of the playlist that shows how many songs are in it, and started counti...

Fluffersnuff
Casual Listener
I was up late doing some digital art practice to pass the time, and I noticed that the "dowloading songs" icon popped up several times in a row, so I checked the thing at the top of the playlist that...
2018-08-24 11:54:00 AM
2018-09-04 8:44:39 AM
Guido
Spotify Legend
736 Views
5 replies
0 likes
Other
Premium

736 Views
5 replies
0 likes

Superuser Contribution Login failed - Enjoying your trip? To listen abroad....

PlanPremiumCountry CanadaDeviceIphone 6S plusOperating SystemIos 11.2.6 My Question or Issue Spotify thinks im traveling abroad and now won't let me login?? Very frustrated right now. My spotify account email is *snip*

MattJames
Casual Listener
Plan Premium Country Canada Device Iphone 6S plus Operating System Ios 11.2.6 My Question or Issue Spotify thinks im traveling abroad and now won't let me login...
2018-09-04 4:15:02 AM
2018-09-04 8:37:29 AM
Daisy
Spotify Legend
1067 Views
1 replies
0 likes
Login

1067 Views
1 replies
0 likes

Wrong picture for Discover Weekly playlist

PlanPremiumCountry United States Device(iPhone 7, Macbook late 2017, Windows 10 PC) My Question or IssueMy discover weekly playlist is showing my profile photo from 2 years ago. I've read some other threads which said to simply disconnect Facebook fr...

Maximd1122
Casual Listener
Plan Premium Country United States Device (iPhone 7, Macbook late 2017, Windows 10 PC) My Question or Issue My discover weekly playlist is showing my profile photo ...
2018-09-02 2:38:09 AM
2018-09-04 8:31:32 AM
Keanu_C
Community Legend
364 Views
1 replies
0 likes
Account

364 Views
1 replies
0 likes

I've changed country but I want to listen to songs from my home country.

PlanPremiumCountryAustralia DeviceSamsung Galaxy Note 8Operating SystemWindows 10 and Linux (Ubuntu) My Question or Issue I moved to Australia and updated my payment information with my credit card from here (Australia). But I would like to continue ...

marcusbarrosi1
Newbie
Plan Premium Country Australia Device Samsung Galaxy Note 8 Operating System Windows 10 and Linux (Ubuntu) My Question or Issue I moved to Australia and updated my paymen...
2018-09-04 1:42:50 AM
2018-09-04 8:28:38 AM
Keanu_C
Community Legend
344 Views
1 replies
1 likes
Account

344 Views
1 replies
1 likes

Impossible de se connecter sur l'application

Bonjour, En rentrant mes identifiants de connexion sur l'application iPhone, il est indiqué "Nous rencontrons des problèmes. Merci de réessayer plus tard". Cela fait plusieurs jours que ce même message s'affiche. Lorsque j'essaie de réinitialiser mon...

LD82
Newbie
Bonjour, En rentrant mes identifiants de connexion sur l'application iPhone, il est indiqué "Nous rencontrons des problèmes. Merci de réessayer plus tard". Cela fait plusieurs jours que ce m...
2018-08-30 11:09:01 AM
2018-09-03 11:45:21 PM
osornios
Spotify Star
2800 Views
1 replies
0 likes
Login

2800 Views
1 replies
0 likes

cant log in with my facebook account anymore!

PlanFree/Premium Country netherlandsDeviceall devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update in cant log in with my facebook anymore. it gives me a error with the wrong password/username or t...

lorenzohofstede
Casual Listener
Plan Free/Premium Country netherlands Device all devices Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update in...
2018-09-01 2:46:23 PM
2018-09-03 11:27:24 PM
Jose_M
Spotify Star
494 Views
3 replies
0 likes
Account
Login

494 Views
3 replies
0 likes

Signed up with Facebook but email Spotify is using is an email address I no longer use

My Question or Issue So I signed up on Spotify with my Facebook account yet when I go to my settings it’s using an email address I no longer use with Facebook but the email address I used to creat Facebook. I no longer use that email address anymore ...

Cc59
Newbie
My Question or Issue So I signed up on Spotify with my Facebook account yet when I go to my settings it’s using an email address I no longer use with Facebook but the email add...
2018-09-01 1:18:08 AM
2018-09-03 11:12:24 PM
osornios
Spotify Star
599 Views
1 replies
0 likes
Account

599 Views
1 replies
0 likes

Spotify can only play certain songs on one account

My Question or Issue I have 2 spotify accounts. Both are free and one works fine, while the other refuses to play any music added after a certain date. I tried all the basic fixes but when I played them on my other account it works fine. Same issues ...

IbukiMioda
Newbie
My Question or Issue I have 2 spotify accounts. Both are free and one works fine, while the other refuses to play any music added after a certain date. I tried all the basic fixes but when I p...
2018-09-01 7:21:45 AM
2018-09-03 11:07:54 PM
osornios
Spotify Star
422 Views
1 replies
0 likes
Account
Other

422 Views
1 replies
0 likes

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