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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82779 Views

9 replies

2 likes

Account
Login
  • 82779 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658557 Views

13 replies

4 likes

Account
  • 658557 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740138 Views

18 replies

29 likes

  • 740138 Views
  • 18 replies
  • 29 likes

way to see stats of time you streamed in total

Hi is there a way to see your listning stats like how much time you listend to songs and more like that?

Music Fan

  Hi is there a way to see your listning stats like how much time you listend to songs and more like that?

Loxer

Community Legend

671 Views

1 replies

0 likes

Other
  • 671 Views
  • 1 replies
  • 0 likes

Unable to get password reset through e-mail...

Just upgraded to premium for family and sent the invites to 3 family membersHowever the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while - so she's tried a couple of times to request a reset. Howev...

Casual Listener

  Just upgraded to premium for family and sent the invites to 3 family members However the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while...

Loxer

Community Legend

830 Views

3 replies

0 likes

Login
  • 830 Views
  • 3 replies
  • 0 likes

I can't listen to a specific artist on any platform

PlanPremiumCountry PortugalDevice(iPhone X, Macbook Pro 2013, webplayer)Operating System(iOS 11.4, macOs High Sierra, GoogleChrome) My Question or IssueI've been a Premium member for years now with little to no issue. Recently I've noticed that I am ...

Visitor

Plan Premium Country  Portugal Device (iPhone X, Macbook Pro 2013, webplayer) Operating System (iOS 11.4, macOs High Sierra, GoogleChrome)   My Question or Issue I've been a Premi...

user-removed

Not applicable

578 Views

2 replies

0 likes

Account
Subscription
  • 578 Views
  • 2 replies
  • 0 likes

cant get access to my premium account.

I have a premium account, which I cant get access to. I am paying for it, but I cant log in my account in any ways. I think it is because i use to log in with me old facebook account, which i have deleted for 3-4 months, so when i bought a new phone ...

Visitor

I have a premium account, which I cant get access to. I am paying for it, but I cant log in my account in any ways. I think it is because i use to log in with me old facebook account, which i have de...

Noah

Spotify Star

515 Views

1 replies

0 likes

Account
Premium
Subscription
  • 515 Views
  • 1 replies
  • 0 likes

delete a account, which I dont have access more.

Hey. I just bought a new phone, so I had to download Spotify agian. But when I tried to log in it was not the account i normally use. I have a premium account, so I pay for it every month. I cant get any access to it, but they want me to pay for it. ...

Visitor

    Hey.   I just bought a new phone, so I had to download Spotify agian.  But when I tried to log in it was not the account i normally use. I have a premium account, so I pay...

BenSmithBros

Music Fan

565 Views

2 replies

0 likes

Account
Subscription
  • 565 Views
  • 2 replies
  • 0 likes

Account name changed ?

Plan FreeCountrySpain Operating SystemWindows 10 My Question or IssueI just registered with an email that I had already registered for weeks attached to a Facebook account ...Delete the account weeks ago.I wanted to have an account, without having a ...

Visitor

Plan  Free Country Spain  Operating System Windows 10  My Question or Issue I just registered with an email that I had already registered for weeks attached to a Facebook accoun...

Loxer

Community Legend

420 Views

1 replies

0 likes

Account
Other
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! 'Recently played' feature has stopped working

Plan PremiumCountry UKDevice HP laptopOperating System Windows 10Software version 1.0.84.344.gfc674f6f The 'Recently played' function has stopped working on my desktop software. Can anyone provide a solution?Many thanks.

Gig Goer

Plan Premium Country UK Device HP laptop Operating System Windows 10 Software version 1.0.84.344.gfc674f6f   The 'Recently played' function has stopped working on my desktop soft...

thedude

Gig Goer

790 Views

2 replies

0 likes

Premium
  • 790 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium, getting Drake all over

I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see his face anywhere. I get Spotify is a commercial en...

Regular

I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see ...

txixco

Newbie

5611 Views

30 replies

79 likes

Account
Premium
Subscription
  • 5611 Views
  • 30 replies
  • 79 likes

Superuser Contribution Complaint, unsubscribing.

Of course spotify doesn't have a dedicated section for complaints. I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads. First it was an ad for 3 Girls, 1 Keith with Amy Schumer. A come...

Casual Listener

 Of course spotify doesn't have a dedicated section for complaints.   I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads...

kennymccartney

Regular

2159 Views

6 replies

15 likes

Account
Other
Premium
Subscription
  • 2159 Views
  • 6 replies
  • 15 likes

Connect to Facebook button pop up not accessible

I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. When I try to change tabs, I can visibly see the pop up in ...

Casual Listener

  I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. ...

Random_Drake

Casual Listener

534 Views

2 replies

0 likes

Account
Other
  • 534 Views
  • 2 replies
  • 0 likes

Robbed

PlanFree but paid for premium Country MexicoDeviceHp laptop Operating SystemWindows 10 My Question or Issue I was going to pay the university discount, but unfortunately, my university didn't appear, so like anybody would've done they would put cance...

Newbie

Plan Free but paid for premium  Country  Mexico Device Hp laptop  Operating System Windows 10   My Question or Issue  I was going to pay the university discount, bu...

Maxim

Spotify Star

435 Views

1 replies

0 likes

Premium
Subscription
  • 435 Views
  • 1 replies
  • 0 likes

After logging out no premium

PlanPREMIUM FamilyCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid My Question or IssueAfter logging out and logging back in on my phone it says I don't have premium. My girlfriend has a family plan and has tried to reinvite me but I'm no...

Casual Listener

Plan PREMIUM Family Country The Netherlands Device Oneplus 6 Operating System Android   My Question or Issue After logging out and logging back in on my phone it says I don't have prem...

Noah

Spotify Star

1449 Views

5 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 1449 Views
  • 5 replies
  • 0 likes

Solved!! Forgot password and username, attached e-mail account no longer existing

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2016 My Question or Issue: Hi, i've used my Facebook account to register for Spotify and log in but closed my Facebook account about a year ago. I also closed the attached e-mail account shortly after ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A3 2016     My Question or Issue:   Hi,   i've used my Facebook account to register for Spotify and log in but close...

jaythetoader

Casual Listener

895 Views

4 replies

0 likes

Account
Login
  • 895 Views
  • 4 replies
  • 0 likes

Local Files Family Account

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files?

Visitor

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files? &nbsp...

Noah

Spotify Star

2033 Views

1 replies

0 likes

Account
Premium
  • 2033 Views
  • 1 replies
  • 0 likes

Edit Accounts

I want to change info: Mobile Nokia - WOMPlanPremiumCountry ChileDeviceNokia 5Operating SystemAndroid (Image removed by a Rock Star for security)

Regular

I want to change info: <Mod edit: Personal info>   Mobile Nokia - WOM Plan Premium Country  Chile Device Nokia 5 Operating System Android   (Image removed by a Rock ...

MrHLeo92

Regular

610 Views

4 replies

0 likes

Account
  • 610 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution cant't login on my tesla model S

Hi, I have a premium account with facebook login.I have also a "device password" that I use on my mobile.I am unable to login to my Family Premium account on my new Tesla Model S.I am unable to generate a new device password for the car.thanks for yo...

Regular

Hi,   I have a premium account with facebook login. I have also a "device password" that I use on my mobile. I am unable to login to my Family Premium account on my new Tesla Model S. ...

Alfredo

Roadie

37778 Views

6 replies

0 likes

Login
Premium
  • 37778 Views
  • 6 replies
  • 0 likes

Solved!! Can't login with my username

PlanFreeCountry GreeceDeviceHP Laptop - Opera BrowserOperating SystemWindows 10My Question or Issue My username is "Noelind" but Spotify doesn't to recognize it on the login page. Once I went throught the "Forgot your password" process, Spotify said ...

Casual Listener

Plan Free Country  Greece Device HP Laptop - Opera Browser Operating System Windows 10 My Question or Issue  My username is "Noelind" but Spotify doesn't to recognize it on the log...

Noah

Spotify Star

9139 Views

3 replies

0 likes

Account
Login
  • 9139 Views
  • 3 replies
  • 0 likes

I WAS CHARGED FOR THE STUDENT PREMIUM BUT I CANT USE IT

Philippines Operating SystemAndroidSamsung A7 My Question or Issue I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and cant back, I was charged already and cant use the premium.

Newbie

Philippines  Operating System Android Samsung A7   My Question or Issue  I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and c...

Maxim

Spotify Star

342 Views

1 replies

0 likes

Premium
  • 342 Views
  • 1 replies
  • 0 likes

itunes account and hotmail account - double charge

PlanPremiumCountry DeviceiPhone 6s My Question or Issue It seems I have double accounts.I discovered that I pay 129SEK through my Apple-id for Spotify premiumand at the same time I pay 99SEK for an account through my hotmail!!I don't understand how t...

Newbie

Plan Premium Country   Device iPhone 6s     My Question or Issue  It seems I have double accounts. I discovered that I pay 129SEK through my Apple-id for Spotify premium...

Noah

Spotify Star

705 Views

1 replies

0 likes

Account
Subscription
  • 705 Views
  • 1 replies
  • 0 likes

Unable to claim Artist profile and our song was released onto wrong account

PlanPremium (free trial)CountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or Issue Hi, We are a group called odyssey, and recently we released a track through landr. The track got released onto the wrong artist profile:https://open...

Casual Listener

Plan Premium (free trial) Country United Kingdom  Device PC Operating System Windows 10   My Question or Issue   Hi,  We are a group called odyssey, and recently we re...

Maxim

Spotify Star

483 Views

1 replies

0 likes

Account
  • 483 Views
  • 1 replies
  • 0 likes