Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello,I just created an account with my facebook account but the e-mail on that account is obsolete. I can't change it on my profil, just like my name/surname, and birthday.Thanks already !
It is not working, the music on playlist that works are just stopping and then starting after 2 mins.PlanPremiumCountrydenmark Devicesony zx pre Operating SystemAndroid 8reo, Windows 10,etc.) My Question or Issue
Hi, can I pay my subscription with a Paysafecard in Finland? I do not see paysafecard as a payment option in the Subscription page.
I sign up this Account with facebook but i wanna close it because of username (i can't change it). If i delete this account permanently can i bring back my playlists friends followers etc. with any kind of way? And what happens to my family premium a...
My Facebook and Spotify account are linked and have been since I created it. In account overview it displays an email which I no longer use and used to be my old facebook email. I have since changed my facebook email but this has not changed on my sp...
PlanFree/PremiumCountry DeviceSamsun A5Operating SystemAndroid My Question or Issue I have a premium account but i forgot the email, how to i find the email i used for it?
So im using android and i bought premium account and i decided to log in onto my computer as well and there was another acound i created way bad with the same password and email and i decided to delete it but now i cant enter with my premium one.
I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account but it still exists.. What can I do?
PlanFreeCountryUnited States My Question or IssueWould there be any way to change my email (login) from my school one to my personal one?
Country :Ireland Question :Hi me and a friend share a spotify account for our music label but he is located in England and I am in Ireland. I changed the country in the profile settings (https://www.spotify.com/ie/account/profile/) so I could edit a ...
PlanPremiumCountry PortugalDeviceHuaweiOperating SystemAndroid My Question or Issue Boas. À umas semanas atrás a minha atividade, atividade de amigos, ficou parada na mesma música durante uns dias, mesmo mantendo o uso diário do spotify. Neste moment...
PlanPremiumCountry italy My Question or Issue Hi!- When I signed up, the wrong email address is linked with my account. It is not my current FB email address, but one I used a long time ago (and is no longer working). How do I fix this?
Hi I want to know if i Can copy data and settings from my old spotify account to my new one
Hello, as mentioned above I don't remember anything. But I still have a premium subscribtion going on that account and I'd like to either regain access to that account or cancel the subscription. I'm paying for the premium without even being able to ...
Several months ago I was using the Spotify app on my Mac book, which I always leave logged in, and Spotify inexplicably kicked me out and demanded I reenter my credentials. I did and it wouldn't let me log in. It sort of dims as if something is happe...
PlanPremium (Family Plan)CountryJapan Device(iPhone 8, Windows PC)Operating System(iOS 11.4, Windows 10) My Question or IssueI registered my brother's information as my family plan's owner by mistake. Now every time I invite a family member, his name...
My dad added me to the family plan but my account still says it's spotify free.
PlanFree al momentoCountry ItalyDeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or IssueSalve, ero in un piano premium for family, il mio account è tornato free inaspettatamente 2 giorni fa e non capisco il perchè, mi faccio rimandare...
Spotify, I have pressed the password reset button many times and the email is not sending to my email account. It is not possible that I am using the wrong email address as I only have one email account. Your websites contact form is not helpful beca...
PlanFreeCountry TaiwanDeviceiphone 6sOperating Systemios11.3 My Question or Issue can't change my country to Taiwan under account profile