Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 405 Views
  • 0 replies
  • 7 likes
  • Security
  • 405 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439712 Views
  • 970 replies
  • 108 likes
  • Account
  • 439712 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195289 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195289 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106848 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106848 Views
  • 70 replies
  • 11 likes

Change of payment

I want to change payment to my American Visa card from my Swedish card cause I moved but it won’t let mePlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questi...

  • Visitor
  • I want to change payment to my American Visa card from my Swedish card cause I moved but it won’t let me Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...
  • Maxim
  • Spotify Star
  • 806 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 806 Views
  • 1 replies
  • 0 likes

Won't accept payment abroad

I am from the US, I have only American cards, but I am currently living in Egypt. The region on my profile is listed as Egypt with no option to change it. All I want to do is buy premium, but Spotify keeps rejecting my cards/Paypal because the paymen...

  • Visitor
  • I am from the US, I have only American cards, but I am currently living in Egypt. The region on my profile is listed as Egypt with no option to change it. All I want to do is buy premium, but Spotify...
  • Maxim
  • Spotify Star
  • 866 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 866 Views
  • 1 replies
  • 0 likes

I can't pay my plan, something wrong with my account?

I haven't been able to pay my account for days, it's been denied, I contacted my bank and everything is ok, did something happen with my account?

  • Visitor
  • I haven't been able to pay my account for days, it's been denied, I contacted my bank and everything is ok, did something happen with my account?
  • Not applicable
  • 465 Views
  • 2 replies
  • 1 likes
  • 465 Views
  • 2 replies
  • 1 likes

Premium Duo Issues

PlanPremium duoUS Iphone 12iOS I am connecting my wife to my Premium account via Premium Duo and she doesn't have access to the premium features like free access to audio books and other features that I have as the premium holder. Please assist with ...

  • Newbie
  • Plan Premium duo US   Iphone 12 iOS   I am connecting my wife to my Premium account via Premium Duo and she doesn't have access to the premium features like free access to audio book...
  • Maxim
  • Spotify Star
  • 905 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 905 Views
  • 1 replies
  • 0 likes

Accountmanager ändern

My Question or IssueIch bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?

  • Visitor
  • My Question or Issue Ich bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?
  • AdamDam
  • Spotify Star
  • 1688 Views
  • 3 replies
  • 0 likes
  • Account
  • 1688 Views
  • 3 replies
  • 0 likes

Two users on one account?

PlanPremium/familyCountrySwedenDeviceApple iOSOperating SystemiOS 17 My Question or IssueI want in the following order:1. Two users on one account. So I can ran Sonos at home for my family and stoll go away with my car and use spotify. (I have family...

  • Casual Listener
  • Plan Premium/family Country Sweden Device Apple iOS Operating System iOS 17   My Question or Issue I want in the following order: 1. Two users on one account. So I can ran Sonos at ho...
  • KatesHere
  • Community Legend
  • 1267 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1267 Views
  • 3 replies
  • 0 likes

Translated lyrics

PlanPremiumCountryIndia) My Question or IssueI have had premium for a little over a year and I still have yet to get the the translation feature. My apps are always up to the the latest versions and I know this is not a country issue as my friends (p...

  • Casual Listener
  • Plan Premium Country India)   My Question or Issue I have had premium for a little over a year and I still have yet to get the the translation feature. My apps are always up to the the lat...
  • Jose_M
  • Spotify Star
  • 1248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1248 Views
  • 1 replies
  • 0 likes

Unable to login with Uni email

I have spoken with support over two days or so and they are unable to assist me with my uni email address. My uni address has deactivated right after graduation and my Spotify account with it. Spotify support is unable to swap over my old uni account...

  • Visitor
  • I have spoken with support over two days or so and they are unable to assist me with my uni email address. My uni address has deactivated right after graduation and my Spotify account with it. Spotif...
  • Jose_M
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Premium Account Plan Member

Hi all, question: I added a household user to my premium account, they are using the plan but they dont show up on my plan member page as a user - we have 4 users and only 3 are listed?Thanks!

  • Visitor
  • Hi all, question:   I added a household user to my premium account, they are using the plan but they dont show up on my plan member page as a user - we have 4 users and only 3 are listed? Tha...
  • Jose_M
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution 90 day free premium trial

I just accepted this email offer. Coincided with expiration of my 1 year plan. My profile has a strange email address and it won’t allow me to change it. Also, my Spotify App on my phone shows me on the free plan not premium. How do I correct se two ...

  • Visitor
  • I just accepted this email offer. Coincided with expiration of my 1 year plan. My profile has a strange email address and it won’t allow me to change it. Also, my Spotify App on my phone shows me on ...
  • AlejaR
  • Moderator
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Remove an iPhone device

Have new iPhone, sold old. I’m now unable to download as Max device.

  • Visitor
  • Have new iPhone, sold old. I’m now unable to download as Max device.
  • Anyk17
  • Spotify Star
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Songs region-locked for ONLY ME

Some songs that are available worldwide are only locked for me. My other friends from my own region (Hong Kong, United Kingdom) or other regions (Australia, Thailand) are all able to play the songs, I'm the only one who can't play them. This has been...

  • Newbie
  • Some songs that are available worldwide are only locked for me. My other friends from my own region (Hong Kong, United Kingdom) or other regions (Australia, Thailand) are all able to play the songs, ...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Cannot create an account for my 9 year old daughter

I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her? PlanPremiumCountryNetherlands IoS MacBook

  • Casual Listener
  • I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her?   Plan Premium Co...
  • Maxim
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 262 Views
  • 3 replies
  • 0 likes

Where can I see when my Premium Family plan started?

Hello,I started my Premium Family Plan 6 years ago but I cannot find any information about the specific day when I opened this plan. Where can I find this information? Thank you

  • Visitor
  • Hello, I started my Premium Family Plan 6 years ago but I cannot find any information about the specific day when I opened this plan.    Where can I find this information?   Thank...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Unable to change/update payment method and country

PlanPremiumCountrySingaporeDevice(iPhone 12)Operating SystemIos My Question or IssueHiya!I’ve moved to Singapore and I am unable to update my country/method of payment. I’ve followed the instructions but it won’t work in any way. anyone can help!than...

  • Visitor
  •     Plan Premium Country Singapore Device (iPhone 12) Operating System Ios   My Question or Issue Hiya! I’ve moved to Singapore and I am unable to update my country/me...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Im trying to combine my two acounts the old one wit evrything and the new one but how?

My question is that, i just got a new computer for Christmas and i want to combine the two accounts that i have. The old one with all of my stuff on it to the new one but everything that i find either says close out this account or change email but i...

  • Visitor
  • My question is that, i just got a new computer for Christmas and i want to combine the two accounts that i have. The old one with all of my stuff on it to the new one but everything that i find eithe...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Apple ID won't link to my spotify account

PlanFreeCountryUS of ADeviceiPhone 7Operating SystemiOS 13.3.1 I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it says on their help website (Spotify Help) and it simply won't work. I contact...

  • Casual Listener
  • Plan Free Country US of A Device iPhone 7 Operating System iOS 13.3.1   I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it say...
  • Wouterk2024
  • Newbie
  • 39996 Views
  • 30 replies
  • 6 likes
  • Account
    Login
  • 39996 Views
  • 30 replies
  • 6 likes

Spotify not pull-up up my account on new phone

I just got a new TCL phone and now when I Log into Spotify it logs me into some weird generic account with no data. Also it's a free account when I have premium membership. I'm using the correct email to login. When I try logging in with my username ...

  • Casual Listener
  • I just got a new TCL phone and now when I  Log into Spotify it logs me into some weird generic account with no data. Also it's a free account when I have premium membership. I'm using the corre...
  • xangel1
  • Casual Listener
  • 219 Views
  • 4 replies
  • 0 likes
  • Login
  • 219 Views
  • 4 replies
  • 0 likes

Unnable to login with promo code

I have a promo code but unnable to login with that

  • Visitor
  • I have a promo code but unnable to login with that
  • MauriceMV
  • Spotify Star
  • 309 Views
  • 1 replies
  • 1 likes
  • 309 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution cant log in

My account was logged out and when I tried logging back in no matter what I cant find my account. My account still exists I can visit it when I search for it but I cant log in. I changed my username a few months back and I dont know if maybe thats wh...

  • Casual Listener
  • My account was logged out and when I tried logging back in no matter what I cant find my account. My account still exists I can visit it when I search for it but I cant log in. I changed my username ...
  • Maria
  • Moderator
  • 506 Views
  • 3 replies
  • 0 likes
  • Login
  • 506 Views
  • 3 replies
  • 0 likes