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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yaghmour
  • Visitor
  • 408200 Views
  • 960 replies
  • 107 likes
  • Account
  • 408200 Views
  • 960 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177638 Views
  • 119 replies
  • 114 likes
  • Account
  • 1177638 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100403 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100403 Views
  • 68 replies
  • 10 likes

Issue with unknown music appearing

Since the introduction of Spotify devices my account is being messed around by the following- 1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm not on a network it's randomly in the middle of nowhere on a bus or...

  • Newbie
  • Since the introduction of Spotify devices my account is being messed around by the following-    1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm n...
  • Loxer
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 571 Views
  • 1 replies
  • 0 likes

Cancel Old Account

PlanFree/PremiumPremiumCountry USADeviceSamsung Galaxy 9 Operating System My Question or IssueGot a new phone and was logged out of my premium account. I dont remember the passwords to the account nor do I remember the password to the email I used fo...

  • Newbie
  • Plan Free/Premium Premium Country  USA Device Samsung Galaxy 9   Operating System     My Question or Issue Got a new phone and was logged out of my premium account. I ...
  • calinn
  • Composer
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Somebody is using my account even after i change password and force them out.

PlanPremiumCountry NorwayDevicePC, samsung 7sOperating SystemAndriod, windows My Question or Issue My music stops all the time saying there are another user playing on this account. I've change password twice and tried forcing them out. Who is using ...

  • Newbie
  •   Plan Premium Country  Norway Device PC, samsung 7s Operating System Andriod, windows   My Question or Issue   My music stops all the time saying there are another us...
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Following a blank playlist?

PlanPremiumCountry USADevice(PC)Operating System(Windows 10) My Question or Issue I've starting following a playlist but I've never seen it before it just popped up today on my list. Is it possible that someone could be on my account? Playlist URL:ht...

  • Newbie
  •   Plan Premium Country  USA Device (PC) Operating System (Windows 10)   My Question or Issue  I've starting following a playlist but I've never seen it before it just p...
  • Maxim
  • Spotify Star
  • 779 Views
  • 1 replies
  • 0 likes
  • Other
  • 779 Views
  • 1 replies
  • 0 likes

Solved!! No puedo agregar un familiar a mi cuenta Premium

Hola, hace una semana me llego este mensaje a mi correo:Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familiar ya no tiene spotify premium. Le volvi a mandar la inv...

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  • Visitor
  • Hola, hace una semana me llego este mensaje a mi correo: Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familia...
  • iy_3qkso6-n8l
  • Newbie
  • 48551 Views
  • 40 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 48551 Views
  • 40 replies
  • 5 likes

Superuser Contribution Mi aplicacion en Android no funciona

Plan Premium en Monterrey, Mexico.Dispositivo: Moto Z PlaySistema Operativo: Android 7.1.1Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep** sin hacer nada, posteriormente me aparece la leyenda "Spotify no resp...

  • Newbie
  • Plan Premium en Monterrey, Mexico. Dispositivo: Moto Z Play Sistema Operativo: Android 7.1.1 Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep*...
  • JulianA_Bogota
  • Roadie
  • 1971 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1971 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music Videos

PlanPremiumCountryCanada DevicePixel My Question or IssueGive me the option to turn to videos off in playlists or at least make it so they don't play when the phone is in lock screen. Such a dumb option to force on to people who just want to listen t...

  • Newbie
  • Plan Premium Country Canada  Device Pixel     My Question or Issue Give me the option to turn to videos off in playlists or at least make it so they don't play when the phone ...
  • JulianA_Bogota
  • Roadie
  • 1778 Views
  • 1 replies
  • 0 likes
  • 1778 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlists disappeared

All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.

  • Newbie
  • All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.
  • JulianA_Bogota
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sale mi nombre de perfil en búsqueda

Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan que no uso Spotify por este motivo

  • Newbie
  • Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan...
  • JulianA_Bogota
  • Roadie
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Repeating

Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on shuffle. I tried following the solution found on this post which has...

  • Casual Listener
  • Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on sh...
  • JulianA_Bogota
  • Roadie
  • 612 Views
  • 1 replies
  • 0 likes
  • Other
  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t login into my account

Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 11.4 My Question or Issue Hi, yesterday I changed my spotify acc email to another email, because the mail service of my old email is dead (ovi mail) then I became a premium user. This...

  • Visitor
  • Plan Premium Country  Malaysia Device iPhone 6 Operating System iOS 11.4   My Question or Issue  Hi, yesterday I changed my spotify acc email to another email, beca...
  • JulianA_Bogota
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2FA for new logins from unrecognized devices or account changes and also upgrade Spotify security

1. Spotify should consider implementing 2FA for logins and account changes. 2. A log of the IP address for Account or Play access should be kept and be available to the user to see where the logins came from. My account was recently hacked and change...

  • Casual Listener
  • 1. Spotify should consider implementing 2FA for logins and account changes.   2. A log of the IP address for Account or Play access should be kept and be available to the user to see wher...
  • JulianA_Bogota
  • Roadie
  • 730 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
    Subscription
  • 730 Views
  • 1 replies
  • 1 likes

Superuser Contribution CAPTCHA and Facebook profile data processing

A CAPTCHA when I login using a VALID USERNAME / PASSWORD combo?AND I login from the SAME IP where I do 50% of my listening, is that a good customer experience?AND after I am logged in, and request to download my private data, you ONCE AGAIN come up w...

  • Casual Listener
  • ...o I get in direct contact with Spotify, obviously, I don't want to divulge my real identity on a public forum.
  • JulianA_Bogota
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution "None of your Facebook friends are on Spotify"

Friends feed work correctly only with a bunch of old Facebook friends. If I click on "Find Friends" it says me "None of your Facebook friends are on Spotify". I tryed to solve the problem both adding new friends manually and updating Facebook app Dat...

  • Newbie
  • Friends feed work correctly only with a bunch of old Facebook friends. If I click on "Find Friends" it says me "None of your Facebook friends are on Spotify". I tryed to solve the problem both a...
  • JulianA_Bogota
  • Roadie
  • 945 Views
  • 1 replies
  • 0 likes
  • Account
  • 945 Views
  • 1 replies
  • 0 likes

Postal/ZIP code uneditable

Dear,I would like to let someone manually change my Postal code to 2800 MECHELEN, Belgium. I've look through the other posts of people around the forums but I'm unable to edit mine due not seeing the edit button near my Postal code.Right now it's inc...

  • Casual Listener
  • Dear, I would like to let someone manually change my Postal code to 2800 MECHELEN, Belgium.  I've look through the other posts of people around the forums but I'm unable to edit mine due not se...
  • chboon
  • Casual Listener
  • 668 Views
  • 2 replies
  • 0 likes
  • Account
  • 668 Views
  • 2 replies
  • 0 likes

Lost account still paying

Phone upgrade lost account still paying 

  • Newbie
  • Phone upgrade lost account still paying  
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Previous Year in Music/"wrapped" playlists?

Hello! My question is: Is it possible to see your own personal "year in music" playlists from previous years if you haven't made them yet? Let's say I want to see what songs I listened to the most in 2014, will I be able to? /Elias

  • Newbie
  • Hello!   My question is: Is it possible to see your own personal "year in music" playlists from previous years if you haven't made them yet? Let's say I want to see what songs I listened to th...
  • Julian
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

How can I reach the Support Team??

I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile it doesnt update the email adress although Ive alrea...

  • Regular
  • I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile i...
  • Loxer
  • Community Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • Account
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution E-mail change

PlanFreeCountry USADeviceSamsung Galaxy J3 6Operating SystemAndroid 7.0 Nougat My Question or IssueIt doesn't let me change my e-mail to a new one, when I try to do it it inmediately changes it back to the old one, please help!

  • Visitor
  • Plan Free Country  USA Device Samsung Galaxy J3 6 Operating System Android 7.0 Nougat   My Question or Issue It doesn't let me change my e-mail to a new one, when I try to do...
  • Julian
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
  • 465 Views
  • 1 replies
  • 0 likes

Someone on Account

PlanPremiumCountry TurkeyDeviceLg g6Operating SystemAndroid My Question or Issue Someone is on my acc. I changed my password and did log out all devices yet he got into my acc one more time. We had this talk. From bottom to top. First 2 is mine rest ...

  • Casual Listener
  •   Plan Premium Country  Turkey Device Lg g6 Operating System Android   My Question or Issue  Someone is on my acc. I changed my password and did log out all devices yet...
  • gubih
  • Casual Listener
  • 684 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 684 Views
  • 4 replies
  • 0 likes