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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653832 Views

13 replies

4 likes

Account
  • 653832 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734272 Views

18 replies

29 likes

  • 734272 Views
  • 18 replies
  • 29 likes

Can't log in from android and pc

I tried to login from android, after i login it says no internet connection and automatically log out. On pc, it says i need to change the proxy firewall thing. Any one can solve these problems? Thanks

Casual Listener

I tried to login from android, after i login it says no internet connection and automatically log out. On pc, it says i need to change the proxy firewall thing. Any one can solve these problems?&nbsp...

Narucem

Casual Listener

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error en pago de Spotify Premium. Lo page en Spotify Universitarios. Necesito ayuda para corregir

Al realizar la renovacion de mi pago de Spotify Premium no me permitio realizarlo y por error Lo page en Spotify Universitarios. Alguien que me ayude para regresar al plan premium y que me cancelen del pago de plan Universitarios.

Newbie

 Al realizar la renovacion de mi pago de Spotify Premium no me permitio realizarlo y por error  Lo page en Spotify Universitarios.   Alguien que me ayude para regresar al plan premiu...

SergioDavid

Roadie

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Activity isn't shared

PlanPremiumCountry GermanyDevicePC and SmartphoneOperating SystemAll Systems (Win 10, Android) My Question or IssueSince a few weeks my friends/ followers aren't able to see my activity anymore. I didn't change any settings and checked them as well. ...

Music Fan

Plan Premium Country  Germany Device PC and Smartphone Operating System All Systems (Win 10, Android)  My Question or Issue Since a few weeks my friends/ followers aren't able to s...

PMorgan

Roadie

583 Views

3 replies

0 likes

Account
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify update

PlanPremiumCountry united states Device(iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe spotify update is no longer on my phone and i dont know how to reverse the songs i chose not to play using the "Do not pla...

Newbie

Plan Premium Country  united states  Device (iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The spotify update is no longer on ...

Alfredo

Roadie

767 Views

1 replies

0 likes

Premium
  • 767 Views
  • 1 replies
  • 0 likes

Solved!! I'm charged for premium even though i didnt get it

I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned that i was charged for it PlanPremiumCountry TurkeyOp...

Casual Listener

I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned th...

Maxim

Spotify Star

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public playlists nor showing up in profile

Hi, We're a record label that uses a Spotify profile to promote our music and radioshow. For some reason, our radioshow playlist isn't showing on our profile, neither in search. I understand if there are millions of playlists to search from, but at t...

Newbie

Hi,   We're a record label that uses a Spotify profile to promote our music and radioshow. For some reason, our radioshow playlist isn't showing on our profile, neither in search.   I u...

Alfredo

Roadie

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Migration d'adresse E-Mail

PlanPremiumCountrySuisseDeviceSony Xperia XOperating SystemAndroid Oreo My Question or Issue Bonjour,J'ai crée mon compte Spotify Premium il y a maintenant ~3 ans environ et je l'ai lié à mon compte FaceBook. J'aimenrais maintenant suprimer mon compt...

Casual Listener

Plan Premium Country Suisse Device Sony Xperia X Operating System Android Oreo   My Question or Issue  Bonjour, J'ai crée mon compte Spotify Premium il y a maintenant ~3 ans...

SergioDavid

Roadie

577 Views

1 replies

0 likes

Account
Premium
  • 577 Views
  • 1 replies
  • 0 likes

Reset password not working

I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premium with my personal email? Is there a possibility to merge a...

Visitor

  I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premiu...

hughbetcha86

Gig Goer

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

People can't find me using my name

I know that account names cannot be changed. My account name is '1134267667' which none of my friends can search for. Is there any way I can have my account be discoverable by my name, so people can search for me, and hopefully find me without having...

Regular

I know that account names cannot be changed. My account name is '1134267667' which none of my friends can search for.    Is there any way I can have my account be discoverable by my name,...

digitaldias

Regular

1980 Views

5 replies

1 likes

Account
  • 1980 Views
  • 5 replies
  • 1 likes

Lost block feature after Premium upgrade

I've been using Spotify on Android for a couple of months and recently became a paid member of a family account.While I had a free account I could block a song or an artist. While playing a song, at the left of the play/pause button I had a "heart" t...

Regular

I've been using Spotify on Android for a couple of months and recently became a paid member of a family account. While I had a free account I could block a song or an artist. While playing a song,...

MrPatate

Regular

923 Views

2 replies

0 likes

Free
Other
Premium
  • 923 Views
  • 2 replies
  • 0 likes

Solved!! Password reset emails are not arriving...H-e-l-p

PlanFree/PremiumCountry USADeviceiPhonePCWindows My Question or IssueHello - I have tried numerous times to reset my password, but the emails do not arrive in my inbox. I know I have the correct email address (I see it under my Account tab) and Spoti...

Casual Listener

Plan Free/Premium Country  USA Device iPhone PC Windows  My Question or Issue Hello - I have tried numerous times to reset my password, but the emails do not arrive in my inbox. I ...

DJ300

Casual Listener

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log into hulu and password reset doesn't work

I have a spotify premium account but I've never managed to log into hulu with it. I had trouble setting up the hulu account in the first place because no matter what, hulu never sends me emails. (Yes, I checked my **bleep**). Now, when I go to "reset...

Casual Listener

I have a spotify premium account but I've never managed to log into hulu with it. I had trouble setting up the hulu account in the first place because no matter what, hulu never sends me emails. (Yes...

Alfredo

Roadie

24380 Views

1 replies

2 likes

Login
Premium
  • 24380 Views
  • 1 replies
  • 2 likes

Superuser Contribution Discord showing my account number, not my account name

I am having an issue with my discord profile showing my spotify account number and not my account name (see picture)I did write a whole much more articulate question and mention how your service has been slacking in comparison with discords integrati...

Visitor

I am having an issue with my discord profile showing my spotify account number and not my account name (see picture) I did write a whole much more articulate question and mention how your service ha...

Goodman

Spotify Legend

3958 Views

4 replies

1 likes

Account
Subscription
  • 3958 Views
  • 4 replies
  • 1 likes

Won't let me log in

PlanPremiumCountry USDevice Samsung Galaxy 7Operating SystemAndroid My Question or Issue Wont let me login says I need to go online but how do I do so if it won't let me login to change it ?

Newbie

Plan Premium Country  US Device  Samsung Galaxy 7 Operating System Android   My Question or Issue  Wont let me login says I need to go online but how do I do so if it wo...

xkn_5o4z-tcpp

Music Fan

575 Views

2 replies

0 likes

Login
  • 575 Views
  • 2 replies
  • 0 likes

Issue with my playlists

My Question or Issue I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it still doesn't work. Please help me as fast as you can.PS: I apologize for my...

Newbie

  My Question or Issue    I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it st...

PMorgan

Roadie

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moving countries - need to change account information and carry over profile and playlists

PlanPremiumCountry GBDeviceMicrosoft and iPhones My Question or Issue I am moving to the US and will need to change the accounting for the account. I would also like to carry over my playlists along with those of my family. How do I do this seamlessl...

Casual Listener

  Plan Premium Country  GB Device Microsoft and iPhones   My Question or Issue  I am moving to the US and will need to change the accounting for the account.  I woul...

Julian

Moderator

674 Views

3 replies

0 likes

  • 674 Views
  • 3 replies
  • 0 likes

Offline when im not

My spotify is not letting me search, saying im offline i have turned the offline off and on again (several times), logged off and on, hard closed the app and reopened it...nothing is working

Casual Listener

My spotify is not letting me search, saying im offline  i have turned the offline off and on again  (several times), logged off and on, hard closed the app and reopened it...nothing is work...

f_ywnzlk-73sc

Casual Listener

728 Views

4 replies

0 likes

  • 728 Views
  • 4 replies
  • 0 likes

Account Information

My Question or Issue Is it possible to change your existing spotify accounts email to something else. I currently have it set with my icloud email, however I want it to be set up with my GMail.

Newbie

  My Question or Issue  Is it possible to change your existing spotify accounts email to something else.  I currently have it set with my icloud email, however I want it to be set u...

Maxim

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieve account

Recently i made a post about missing playlists that I couldn't solve via the playlist tool. The issue has since resolved itself, but for some reason I am logged now out of the account on all devices, I'm guessing this was done to protect my account f...

Visitor

Recently i made a post about missing playlists that I couldn't solve via the playlist tool. The issue has since resolved itself, but for some reason I am logged now out of the account on all devices,...

Alfredo

Roadie

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

someone stole my account/vol de compte

PlanPremiumCountry FranceDeviceXperiaOperating SystemAndroid Oreo My Question or Issue hey everyone, first time for me here, but ehmm... someone stole my account, i have no idea how he did that, but my mail was changed, and probably the password, so ...

Casual Listener

Plan Premium Country  France Device Xperia Operating System Android Oreo   My Question or Issue   hey everyone, first time for me here, but ehmm... someone stole my acc...

Maxim

Spotify Star

1018 Views

4 replies

0 likes

  • 1018 Views
  • 4 replies
  • 0 likes