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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80337 Views

28 replies

0 likes

  • 80337 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100816 Views

9 replies

2 likes

Account
Login
  • 100816 Views
  • 9 replies
  • 2 likes

Hacked Account History

PlanPremiumCountryMexico DevicePixel 2 XL, PixelBook, MacBook ProOperating SystemAndroid, ChromeOS, MacOS My Question or Issue My account was hacked, I was trying out YouTube Music at the time so did't really notice, but the notifications on my phone...

Newbie

Plan Premium Country Mexico  Device Pixel 2 XL, PixelBook, MacBook Pro Operating System Android, ChromeOS, MacOS   My Question or Issue  My account was hacked, I was trying o...

Billy-J

Spotify Star

511 Views

1 replies

0 likes

Account
Premium
Security
  • 511 Views
  • 1 replies
  • 0 likes

Why do not I get a Premium Account ???

When I try to buy a premium account I pay with PayPal. After the payment, I always land on home page and can start from scratch. But it does not work, why not? Hoping for help greeting

Casual Listener

       When I try to buy a premium account I pay with PayPal. After the payment, I always land on home page and can start from scratch. But it does not work, why not? Hoping fo...

Billy-J

Spotify Star

861 Views

7 replies

0 likes

Account
  • 861 Views
  • 7 replies
  • 0 likes

Spotify Display Name Was Changed!

PlanPremiumCountry MalaysiaDeviceDesktop PC /Samsung S7 EdgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been using Spotify for a 2 months. All is great. Until recently I noticed someone else was accessing my ac...

Casual Listener

Plan Premium Country  Malaysia Device Desktop PC /Samsung S7 Edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I have been using Sp...

Billy-J

Spotify Star

615 Views

3 replies

0 likes

Account
Other
  • 615 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why Did All My Playlists Suddenly Disappear

PlanPremiumCountry USA DeviceMacbook Pro late 2016)Operating System(iOS latest My Question or Issue So all my playlists suddenly disappeared and were replaced with new ones that I absolutely did not create? wth? I have since recovered my playlists an...

Music Fan

Plan Premium Country USA   Device Macbook Pro late 2016) Operating System (iOS latest   My Question or Issue   So all my playlists suddenly disappeared and were replaced wit...

Jemi

Spotify Legend

3508 Views

12 replies

0 likes

Other
  • 3508 Views
  • 12 replies
  • 0 likes

Gifting a subscription to somebody international

Hi, I live in the US and I have a friend in Peru whose birthday is coming up and I wanted to gift him a spotify subscription. I was wondering how I could do it since I know gift cards are liked to the country they are purchased in. Thanks

Newbie

Hi, I live in the US and I have a friend in Peru whose birthday is coming up and I wanted to gift him a spotify subscription. I was wondering how I could do it since I know gift cards are liked to th...

Nico

Community Legend

627 Views

1 replies

0 likes

Account
Other
Subscription
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium kündigen ohne accountdaten

Hallo, ich wollte mein spotify premium kündigen, doch ich kenne meine accountdaten nicht mehr (der jetzt benutzte account ist ein zweit account). Jetzt wollte ich fragen was ich machen kann damit mein spotify premium gekündigt werden kann ohne das ic...

Newbie

Hallo, ich wollte mein spotify premium kündigen, doch ich kenne meine accountdaten nicht mehr (der jetzt benutzte account ist ein zweit account). Jetzt wollte ich fragen was ich machen kann damit mei...

Katerina

Spotify Legend

1785 Views

1 replies

0 likes

Premium
  • 1785 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Quebec change bank info

Plan/PremiumCountry CanadaDevice8, SamsungOperating System Android Oreo.) My Question or Issue When i want to change my account info, they ask me if im from Quebec . I am so it wont let me change my card info.

Casual Listener

  Plan /Premium Country  Canada Device8, Samsung Operating System  Android Oreo.)   My Question or Issue When i want to change my account info, they ask me if im fro...

TomLegend

Spotify Legend

1230 Views

5 replies

1 likes

Account
  • 1230 Views
  • 5 replies
  • 1 likes

Can't log into the account I've been using for 3 months, and I just got charged for another month.

PlanPremiumCountry IrelandDeviceHuawei P8 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't log into the account i've been using for the past 3 months , and i just got charged for another month of premium. I kno...

Newbie

Plan Premium Country  Ireland Device Huawei P8 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I can't log into the account i've be...

user-removed

Not applicable

437 Views

1 replies

0 likes

Account
  • 437 Views
  • 1 replies
  • 0 likes

Login script loading fails

Now, ive ended up logging in through a mobile device, but this might be a problem for others too, so here it is: when i tried to login, because for some reason i was logged out, trying to log in again didnt work. The button wouldnt do anything. I wen...

Newbie

Now, ive ended up logging in through a mobile device, but this might be a problem for others too, so here it is: when i tried to login, because for some reason i was logged out, trying to log in agai...

user-removed

Not applicable

605 Views

1 replies

0 likes

Account
Login
  • 605 Views
  • 1 replies
  • 0 likes

Account Hijacked - Spotify hasn't responded

PlanPremiumCountry AustraliaDeviceSamsung Galaxy 8 My Question or IssueMy account has been hijacked and I filled out the contact form 2-3 days ago and have received an automatic reply that did not help at all. The person changed my email adress so I'...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy 8     My Question or Issue My account has been hijacked and I filled out the contact form 2-3 days ago and have rece...

user-removed

Not applicable

502 Views

1 replies

0 likes

Account
Premium
Security
  • 502 Views
  • 1 replies
  • 0 likes

Hey, i need help!

PlanPremiumCountry New ZealandDeviceSamsung Galaxy Tab A6Operating System Android LollipopMy Question or IssueI would like all my playlists to be deleted

Casual Listener

Plan Premium Country  New Zealand Device Samsung Galaxy Tab A6 Operating System  Android Lollipop My Question or Issue I would like all my playlists to be deleted  

D_G

Music Fan

617 Views

3 replies

0 likes

  • 617 Views
  • 3 replies
  • 0 likes

Signed out everywhere, reset password, still having account issues

PlanPremium (Family Plan)Country United States & Grand CaymanDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Starting today, I have had difficulties with Spotify as there are constant interruptions to my music and songs being swit...

Newbie

Plan Premium (Family Plan) Country  United States & Grand Cayman Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Starting today, I have had diff...

D_G

Music Fan

577 Views

2 replies

0 likes

Account
Security
  • 577 Views
  • 2 replies
  • 0 likes

Trouble logging in with not in use email (and deleted Facebook)

I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so I cannot change my email through FB as suggested before. I...

Newbie

  I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so...

D_G

Music Fan

474 Views

1 replies

0 likes

Account
Login
Premium
  • 474 Views
  • 1 replies
  • 0 likes

My music stops automatically playing

PlanFree/PremiumCountry DeviceSamsung Galaxy s8Operating SystemAndroid Oreo My Question or IssueSince 3 months my music just stopped automaticly. I changed my password, logged me out from every device and reinstalled my app on my phone (s8). The prob...

Casual Listener

  Plan Free/Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo   My Question or Issue Since 3 months my music just stopped automaticly. I changed ...

Jose_M

Spotify Star

1210 Views

5 replies

0 likes

Premium
  • 1210 Views
  • 5 replies
  • 0 likes

Using Spotify at Church Events with Proper License

I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music during our services. We must have the proper license to allow us ...

Newbie

  I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music during...

user-removed

Not applicable

15128 Views

1 replies

0 likes

Account
  • 15128 Views
  • 1 replies
  • 0 likes

(ESPAÑOL) Ayuda con cuenta y Error code: 3

PlanFree/PremiumCountry México DeviceHuawei P9 / AndroidOperating SystemPC / Windows My Question or IssueHace unos días, quise escuchar musica en Spotify con mi cuenta premium cuando me llevé la sorpresa de que tenía que iniciar sesión en la App nuev...

Casual Listener

  Plan Free/Premium Country  México   Device Huawei P9 / Android Operating System PC / Windows   My Question or Issue Hace unos días, quise escuchar musica en Spo...

Jose_M

Spotify Star

18025 Views

3 replies

0 likes

Account
Login
Other
  • 18025 Views
  • 3 replies
  • 0 likes

Solved!! Re: Community Staff - Desert Island Discs

Sorry, new here. Please point me in the right direction if possible.Email from spotify today , after my email to them.They are telling me that any ad link clicks from my Facebook ads, which have me song link in them, do NOT count as plays on my Artis...

Newbie

Sorry, new here. Please point me in the right direction if possible. Email from spotify today , after my email to them. They are telling me that any ad link clicks from my Facebook ads, which have ...

Maxim

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account details pasted online

I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts. The dates line up in a few months ago when I had issues with someone else logging into my account and creating and deleting playlists. My accou...

Casual Listener

  I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts.   The dates line up in a few months ago when I had issues with someone else l...

Katerina

Spotify Legend

863 Views

3 replies

0 likes

  • 863 Views
  • 3 replies
  • 0 likes