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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291335 Views

529 replies

34 likes

Account
Free
  • 291335 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13684 Views

6 replies

11 likes

Security
  • 13684 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541189 Views

990 replies

115 likes

Account
  • 541189 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129672 Views

74 replies

12 likes

Account
Login
Premium
  • 129672 Views
  • 74 replies
  • 12 likes

DSGVO and privacy: download my data

Hi,I tried the new function "download your data" (located in "privacy settings") and downloaded my data. The download comes as a ZIP file comprising seven text files, each file containing data in JSON format. I think this data is incomplete. It does ...

Regular

Hi, I tried the new function "download your data" (located in "privacy settings") and downloaded my data. The download comes as a ZIP file comprising seven text files, each file containing data in J...

Schpotifi

Regular

1342 Views

2 replies

0 likes

Account
Other
  • 1342 Views
  • 2 replies
  • 0 likes

Old e-mail address, forgotten password, Premium

Hi,I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I cant do that when signed in via Facebook. Is there really...

Casual Listener

Hi, I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I...

Jose_M

Spotify Star

526 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 526 Views
  • 3 replies
  • 0 likes

I only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I'

PlanPremium (now Student)CountryUKDevice(iPhone)Operating System(iOS 10) My Question or IssueI only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I've been paying per month?

Newbie

Plan Premium (now Student) Country UK Device (iPhone) Operating System (iOS 10)   My Question or Issue I only just realised I qualify for a student account, is there any way I can ...

Jose_M

Spotify Star

393 Views

1 replies

0 likes

Account
  • 393 Views
  • 1 replies
  • 0 likes

Deleted Facebook account

PlanFree/Premium My Question or IssueI have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I don't have a Facebook account any more. Any ideas on how I woul...

Newbie

Plan Free/Premium   My Question or Issue I have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I...

user-removed

Not applicable

560 Views

1 replies

0 likes

Premium
Security
  • 560 Views
  • 1 replies
  • 0 likes

Wrong band listed on my Artist page

My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page. Google searching for this either leads to pages that say "Not authorized" or "Line in is now deprecated.", etc. Or outdated solutions...

Casual Listener

My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page.   Google searching for this either leads to pages that say "Not author...

Maxim

Spotify Star

543 Views

1 replies

0 likes

Account
  • 543 Views
  • 1 replies
  • 0 likes

Unknown playlists in "last heard" (zuletzt gehört)

PlanPremiumGermany Device(iPhone 7) My Question or IssueHow come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched any of these playlists? Any ideas? Since everything else seems untouched, I doubt tha...

Newbie

  Plan Premium Germany   Device (iPhone 7)   My Question or Issue How come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched ...

Jose_M

Spotify Star

1070 Views

1 replies

0 likes

Account
Premium
  • 1070 Views
  • 1 replies
  • 0 likes

merge two Account!

Good evening to everyone,I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts?I would be grateful for an answer,Yours sincerely(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Good evening to everyone, I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts? I would be grateful for an answer, Yours sincerely (iOS 1...

Jose_M

Spotify Star

936 Views

1 replies

0 likes

Account
  • 936 Views
  • 1 replies
  • 0 likes

Misleading Input box during registering Spotify

Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was apply on that account. Just a simple mistake and c...

Newbie

Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was...

Jose_M

Spotify Star

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Listening on other device (not me) Chrome & Chromecast

Ever since the iOS update that "improves Chromecast integration", I have noticed that my Spotify account would start playing songs that I don't listen to. On the phone I would get a message that I am currently listening on either Chrome or Chromecast...

Casual Listener

Ever since the iOS update that "improves Chromecast integration", I have noticed that my Spotify account would start playing songs that I don't listen to.   On the phone I would get a message ...

Jose_M

Spotify Star

816 Views

3 replies

0 likes

Account
Security
  • 816 Views
  • 3 replies
  • 0 likes

[Ongoing Username Issue] My user name appear as random letters and numbers

Hello.I just logged into Spotify and saw that my user name is random letters and numbers (25 characters long!).A quick search around the forums made me realize that this is an ongoing issue with spotify that many users are currently suffering from.So...

Newbie

Hello. I just logged into Spotify and saw that my user name is random letters and numbers (25 characters long!). A quick search around the forums made me realize that this is an ongoing issue with ...

Jose_M

Spotify Star

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: I cannot change my country

I have the same problem, it was recently launched in south africa too but the country field is inactive so i change it

Newbie

I have the same problem, it was recently launched in south africa too but the country field is inactive so i change it

Katerina

Spotify Legend

1047 Views

1 replies

0 likes

  • 1047 Views
  • 1 replies
  • 0 likes

My account got hacked.

PlanPremiumCountrySingapore DeviceOperating System My Question or Issue I got logged out of spotify in every device I use suddenly, and my account turned out to be hacked. Email was changed to some random one, and my password has also changed. I cann...

Regular

Plan Premium Country Singapore  Device Operating System   My Question or Issue  I got logged out of spotify in every device I use suddenly, and my account turned out to be hack...

Billy-J

Spotify Star

954 Views

3 replies

0 likes

Account
Login
Security
  • 954 Views
  • 3 replies
  • 0 likes

Dos cuentas mismo nombre usuario

Hola, Tengo una cuenta premium y cerré sesión sin querer, al volver a iniciar con mi nombre de usuario madmawe7, me lleva a una cuenta antigua, que curiosamente usa el mismo nombre de usuario. Mi problema es que no encuentro el correo asociado a la c...

Newbie

Hola, Tengo una cuenta premium y cerré sesión sin querer, al volver a iniciar con mi nombre de usuario madmawe7, me lleva a una cuenta antigua, que curiosamente usa el mismo nombre de usuario.&n...

Jose_M

Spotify Star

1477 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 1477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for subscription but my account is still free

This morning I recieved a prepaid card and used that to pay for a subscription. However I am still on a free account. I never got a reciept and this is the only account I have. The card was charged. Please help.

Newbie

This morning I recieved a prepaid card and used that to pay for a subscription. However I am still on a free account. I never got a reciept and this is the only account I have. The card was charged. ...

Katerina

Spotify Legend

944 Views

1 replies

0 likes

  • 944 Views
  • 1 replies
  • 0 likes

Payment details

Hi I have premium account. mokodance. Louisa White My bank card was stolen on Saturday so I am unable to update card details untill my replacement arrives. Please can you keep my account open untilthen. It should be in a few days! Thank you

Newbie

Hi I have premium account. mokodance. Louisa White  My bank card was stolen on Saturday so I am unable to update card details untill my replacement arrives. Please can you keep my account open ...

Jose_M

Spotify Star

553 Views

1 replies

0 likes

Account
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant change location

i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try get spotify premium in my country

Casual Listener

i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try ...

Katerina

Spotify Legend

1573 Views

1 replies

0 likes

Account
  • 1573 Views
  • 1 replies
  • 0 likes

Solved!! Can’t change my country

Hello, I’ve got a problem. I’m a dutch guy but I’m for more than 14 days in Urkaine, so I can’t login. I’ve tried to change my country (from the Netherlands to Ukraine) but I only can choose for the Netherland while I’m in Ukraine. Is there somebody ...

Visitor

Hello,   I’ve got a problem. I’m a dutch guy but I’m for more than 14 days in Urkaine, so I can’t login. I’ve tried to change my country (from the Netherlands to Ukraine) but I only can choose...

user-removed

Not applicable

1689 Views

2 replies

0 likes

Account
Free
Login
  • 1689 Views
  • 2 replies
  • 0 likes

Superuser Contribution trouble logging in

PlanPremiumCountry My Question or IssueI have recently upgraded to premium and I can’t log in! I’ve tried using my user name and password in the username tab and tried resetting my password endless times as well as reisnstallig the app! Really stuck ...

Casual Listener

  Plan Premium Country     My Question or Issue I have recently upgraded to premium and I can’t log in! I’ve tried using my user name and password in the username tab and tried ...

Guido

Spotify Legend

724 Views

7 replies

0 likes

Login
  • 724 Views
  • 7 replies
  • 0 likes

My Spotify won't let me have a profile name or picture.

PlanStudent Premium My Question or Issue There is no option on my profile to add any of these. I'm just a gray silhouette with a basic username and it's really annoying. I can't get a new profile because I'm on student premium for the next 12 months....

Newbie

Plan Student Premium  My Question or Issue  There is no option on my profile to add any of these. I'm just a gray silhouette with a basic username and it's really annoying. I can't get a...

Maxim

Spotify Star

891 Views

1 replies

0 likes

Account
  • 891 Views
  • 1 replies
  • 0 likes