Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80349 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653669 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734073 Views
18 replies
29 likes
There are currently 2 accounts associated with my email. One that is connected to my Facebook, and one that uses a username. They are seperate accounts with seperate playlists. One I log into when I log into with Facebook, the other is accessed if I ...
There are currently 2 accounts associated with my email. One that is connected to my Facebook, and one that uses a username. They are seperate accounts with seperate playlists. One I log into when I ...
Composer
1258 Views
1 replies
0 likes
Good Morning, I have a Spotify premium account that I created when I used to live in the USA. I moved now to France and would like to make the payments from my french visa card (registered with a french address). For some reason, I can't change my co...
Good Morning, I have a Spotify premium account that I created when I used to live in the USA. I moved now to France and would like to make the payments from my french visa card (regist...
Newbie
1146 Views
3 replies
0 likes
PlanFree/PremiumCountry AT My Question or IssueI can't change the country in my profile (to AT). The error says that my mail-address is already in use but I don't try to change it. I tried different Browsers and emptying the cache, but to no avail. A...
Plan Free/Premium Country AT My Question or Issue I can't change the country in my profile (to AT). The error says that my mail-address is already in use but I don't try to change ...
Not applicable
622 Views
2 replies
0 likes
Hi there! I created my spotify account initialy via "login with facebook" and my Profile-Name as well as my Profile-Avatar were synced with my Facebook-Account. Well, I deleted my Facebook-Account a couple of days ago and now my Spotify-Profilename i...
Hi there! I created my spotify account initialy via "login with facebook" and my Profile-Name as well as my Profile-Avatar were synced with my Facebook-Account. Well, I deleted my F...
Composer
1416 Views
1 replies
0 likes
PlanPremiumCountry UKDevice(iPhone 6Operating Systemios10 My Question or Issue I have my free Spotify account linked to my Google Mini Home as my default music player. However I have just upgraded to Premium and assumed I could keep my same username,...
Plan Premium Country UK Device (iPhone 6 Operating System ios10 My Question or Issue I have my free Spotify account linked to my Google Mini Home as my default music play...
Music Fan
1057 Views
3 replies
0 likes
All of the sudden my Playlists dont show up in the search when I'm trying to locate a specific playlist. I know it's my account because it happens on any device I log in on. I cant find any setting that would do this. Can someone please help me?PlanP...
All of the sudden my Playlists dont show up in the search when I'm trying to locate a specific playlist. I know it's my account because it happens on any device I log in on. I cant find any setting t...
Music Fan
1575 Views
6 replies
0 likes
I have a regular account (login via email). I can't connect it to Facebook - the login prompt that is triggered by the desktop app when I click "Connect to Facebook" seems to be invisible (it is only visible if I hold down Alt+Tab). I can't make the ...
I have a regular account (login via email). I can't connect it to Facebook - the login prompt that is triggered by the desktop app when I click "Connect to Facebook" seems to be invisible (it is only...
Regular
1376 Views
3 replies
0 likes
I always logged in through Facebook which I can no longer access or the email account associated with this. Is there a way to recover or delete my Spotify account without logging in? Is there no contact for Spotify other then Twitter? They are still ...
I always logged in through Facebook which I can no longer access or the email account associated with this. Is there a way to recover or delete my Spotify account without logging in? Is there no cont...
Composer
748 Views
1 replies
1 likes
PlanPremiumCountry DevicepcOperating System Windows My Question or Issue Log in with FB and it seems that my account if mixed with some one else. I've tried the 'log out' every where button but it still keeps happening. This person keeps controlling ...
Plan Premium Country Device pc Operating System Windows My Question or Issue Log in with FB and it seems that my account if mixed with some one else. I've tried ...
Gig Goer
826 Views
2 replies
0 likes
PlanFree/PremiumCountry TurkeyDeviceSamsung Note8Operating SystemAndroid Oreo, Windows 10 My Question or Issue I want you to change my user name on apps... I wanted to change my e-mail address but u didint let me so I had to deleted my original accou...
Plan Free/Premium Country Turkey Device Samsung Note8 Operating System Android Oreo, Windows 10 My Question or Issue I want you to change my user name on apps... &...
Not applicable
638 Views
1 replies
1 likes
PlanFreeCountry South AfricaDeviceHuawei P8 Lite, Windows 10 PCOperating SystemAndroid Nougat, Windows 10 My Question or Issue All of my liked music has disappeared and I'm having to find all of the songs again and re-create the playlists.Additionall...
Plan Free Country South Africa Device Huawei P8 Lite, Windows 10 PC Operating System Android Nougat, Windows 10 My Question or Issue All of my liked music has disappeared...
Roadie
1125 Views
3 replies
0 likes
Since I started my account, the username has been incorrect and I cannot change it.PlanFreeCountry South AfricaDeviceHuawei P8 Lite, Windows 10 PCOperating SystemAndroid Nugat, Windows 10 My Question or Issue Since I started my account, the username ...
Since I started my account, the username has been incorrect and I cannot change it. Plan Free Country South Africa Device Huawei P8 Lite, Windows 10 PC Operating System Android Nugat, W...
Regular
1097 Views
6 replies
0 likes
When I see my playlist, sometimes it displays my name, sometimes it displays a set of numbers and letters. Do other people see my name or the numbers? Can I change it so others see my name not the numbers?
When I see my playlist, sometimes it displays my name, sometimes it displays a set of numbers and letters. Do other people see my name or the numbers? Can I change it so others see my name not ...
Community Legend
577 Views
1 replies
0 likes
My account was hacked and the email was changed. Spotify apparently doesn't believe in maintaining a support staff, so I'm turning to the community for help. I have a year's worth of premium on this account, so this would be an upsetting enough issue...
My account was hacked and the email was changed. Spotify apparently doesn't believe in maintaining a support staff, so I'm turning to the community for help. I have a year's worth of premium on this ...
Community Legend
777 Views
5 replies
0 likes
PlanFree/PremiumCountryDenmarkDeviceiPhone XOperating SystemiOS 10 My Question or IssueI have recently (about a month ago) signed up for a premium account through my phone provider. However, it seems that I can't use it, as I two years ago set up a f...
Plan Free/Premium Country Denmark Device iPhone X Operating System iOS 10 My Question or Issue I have recently (about a month ago) signed up for a premium account t...
Regular
539 Views
1 replies
0 likes
Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player on last fm it comes up with an error: "We couldn't f...
Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player o...
Roadie
1884 Views
1 replies
4 likes
So I went to open Spotify and it says I need to sign in. I typed in my password to the email that was ALREADY set to in the app and it greets me with "Email or password not found." So I tried to reset my password and guess what! My email is not found...
So I went to open Spotify and it says I need to sign in. I typed in my password to the email that was ALREADY set to in the app and it greets me with "Email or password not found." So I tried to rese...
Not applicable
798 Views
3 replies
0 likes
Hi, this is a urgent matter! My girlfriend’s account was hacked and because of that, she can't write this post, so I’m writing on her behalf. Today (May 31st), she received an e-mail informing that the e-mail address of her account was changed. And a...
Hi, this is a urgent matter! My girlfriend’s account was hacked and because of that, she can't write this post, so I’m writing on her behalf. Today (May 31st), she received an e-mail informing that t...
Community Legend
502 Views
1 replies
0 likes
PlanFreeCountry Device apple phoneOperating System(iOS 11 My Question or Issue i am trying to get the deal where there is premium for 3 months for a dollar and it keeps saying i already used a trial but i have never done this before. i want to pay a ...
Plan Free Country Device apple phone Operating System (iOS 11 My Question or Issue i am trying to get the deal where there is premium for 3 months for a dollar and it kee...
Spotify Star
379 Views
1 replies
0 likes
My Question or Issue Hi,I'm having an issue with gaining control of my Verified Artist account on the Spotify Desktop App. When I sign in on artists.spotify.com, I can control my verified artist page. When I use the same login info for the spotify de...
My Question or Issue Hi, I'm having an issue with gaining control of my Verified Artist account on the Spotify Desktop App. When I sign in on artists.spotify.com, I can con...
Casual Listener
909 Views
4 replies
0 likes
