Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76534 Views

28 replies

0 likes

  • 76534 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94413 Views

9 replies

2 likes

Account
Login
  • 94413 Views
  • 9 replies
  • 2 likes

Stolen account

Hello, let me tell you my problem. This morning I woke up with several emails notifying that the email registered to my account had been changed (attached image), whichI did not do it. Upon entering my account (logging in with Facebook as I registere...

Casual Listener

Hello, let me tell you my problem.   This morning I woke up with several emails notifying that the email registered to my account had been changed (attached image), whichI did not do it.&...

Billy-J

Spotify Star

497 Views

1 replies

0 likes

Account
Security
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Artist Page

Hello,i have a problem. I want know how coul i subriscrive an artist account. Best Regards

Casual Listener

  Hello, i have a problem. I want know how coul i subriscrive an artist account.   Best Regards 

Jose_M

Spotify Star

848 Views

3 replies

0 likes

Other
  • 848 Views
  • 3 replies
  • 0 likes

Solved!! Unable to delete a Facebook-linked account

Hi, I have some difficulties deleting my Spotify account. My account was created with Facebook, hence I cannot change the email address. The problem is that my Facebook account is linked to an email address that I cannot access in any way (it is a Gm...

Casual Listener

Hi,   I have some difficulties deleting my Spotify account. My account was created with Facebook, hence I cannot change the email address. The problem is that my Facebook account is linke...

amelieconnac

Casual Listener

1108 Views

3 replies

0 likes

Account
Free
  • 1108 Views
  • 3 replies
  • 0 likes

Create Artist Page ????

Hello,this is my account i would like create my artist page How can i do? https://open.spotify.com/user/93lh5nibetl7ouygkw12w3by1?si=ENWux5g6QC2D4m-2uv1HEQ

Casual Listener

  Hello, this is my account i would like create my artist page How can i do?   https://open.spotify.com/user/93lh5nibetl7ouygkw12w3by1?si=ENWux5g6QC2D4m-2uv1HEQ  

Loxer

Community Legend

526 Views

1 replies

0 likes

Account
  • 526 Views
  • 1 replies
  • 0 likes

I can't check my email because I forgot the password, can I reset my account?

I just check on my credit card and I saw that I pay 2 Premium on month. I need to reset the other account I don't use and deleted it. I don't know anymore the password of that email, I don't have access on that email. Thank you!PlanPremiumCountry Ita...

Newbie

I just check on my credit card and I saw that I pay 2 Premium on month. I need to reset the other account I don't use and deleted it. I don't know anymore the password of that email, I don't have acc...

Loxer

Community Legend

853 Views

1 replies

0 likes

Account
  • 853 Views
  • 1 replies
  • 0 likes

Control on my account.

I signed on to a public wifi network for the train. My music started to change and it showed a spotify chrome user. I log out all of my devices through the site and changed my password but the chrome user is still there.PlanPremiumCountry usDeviceIph...

Newbie

I signed on to a public wifi network for the train. My music started to change and it showed a spotify chrome user. I log out all of my devices through the site and changed my password but the chrome...

Loxer

Community Legend

649 Views

1 replies

0 likes

Account
Premium
Security
  • 649 Views
  • 1 replies
  • 0 likes

Can't login after password change

I get Error Code:3 on Desktop app every time I try to log in with my new password after the change.PlanFree/PremiumCountry DE

Casual Listener

I get Error Code:3 on Desktop app every time I try to log in with my new password after the change. Plan Free/Premium Country  DE 

Loxer

Community Legend

1087 Views

3 replies

0 likes

Login
  • 1087 Views
  • 3 replies
  • 0 likes

New account / playlists

PlanPremiumCountryNetherlands DeviceSamsung S8 Operating SystemAndroid My Question or Issue I would like to transfer 20 playlists from another account to my own new account. When I try to open my new account I need to open the Spotify app but that on...

Newbie

Plan Premium Country Netherlands   Device Samsung S8  Operating System Android       My Question or Issue   I would like to transfer 20 playlists from ...

Jose_M

Spotify Star

556 Views

1 replies

0 likes

Account
  • 556 Views
  • 1 replies
  • 0 likes

Someone has access to my account but I don't think I am hacked

PlanPremiumCountry USADeviceGalaxy s8+ and my PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueThe last 1-2 days my Spotify says I have incorrect password. I'll change it, and even check my email to verify no one accessed it and no o...

Newbie

Plan Premium Country  USA Device Galaxy s8+ and my PC Operating System Android Oreo and Windows 10   My Question or Issue The last 1-2 days my Spotify says I have incorrect p...

Maxim

Spotify Star

561 Views

1 replies

0 likes

Account
Login
Security
  • 561 Views
  • 1 replies
  • 0 likes

Premium not showing up on my phone

PlanPremiumCountryUnited StatesDeviceSamsung S6 ActiveMy Question or Issue: I have premium and was charged on 8/11/18 but when I logged into the app on my phone it says I do not have premium. I logged out of all devices because an unknown media playe...

Casual Listener

Plan Premium Country United States Device Samsung S6 Active My Question or Issue: I have premium and was charged on 8/11/18 but when I logged into the app on my phone it says I do not have...

Billy-J

Spotify Star

1169 Views

3 replies

0 likes

Account
  • 1169 Views
  • 3 replies
  • 0 likes

Superuser Contribution Non riesco ad accedere al mio account

Ciao, ho resettato la mia password ma non riesco comunque accessibile, vieni mai? Premetto che il mio smartphone è stato rubato e bloccato dai carabinieri dall'app Samsung

Newbie

Ciao, ho resettato la mia password ma non riesco comunque accessibile, vieni mai? Premetto che il mio smartphone è stato rubato e bloccato dai carabinieri dall'app Samsung   

Aimee_T

Roadie

1257 Views

1 replies

0 likes

Account
  • 1257 Views
  • 1 replies
  • 0 likes

unknown web chrome player?!

for the longest time chrome web player has been playing on my account and saving random music on my account. no matter how many times i sign out on all devices and reset password it still happens. i haven’t shared my password with anybody and i don’t...

Casual Listener

for the longest time chrome web player has been playing on my account and saving random music on my account. no matter how many times i sign out on all devices and reset password it still happens. i ...

osornios

Spotify Star

3908 Views

3 replies

0 likes

Account
  • 3908 Views
  • 3 replies
  • 0 likes

Cant log in

I download the app, reset my password a couple of times, and when i pinch my email/username with the password it shows logging in and then goes back to login, not even saying that my password is incorrect.

Casual Listener

I download the app, reset my password a couple of times, and when i pinch my email/username with the password it shows logging in and then goes back to login, not even saying that my password is inco...

Luke

Community Legend

558 Views

1 replies

1 likes

  • 558 Views
  • 1 replies
  • 1 likes

All my playlists are gone! Premium using iphone 8

This morning all my playlists was gone! And I had a lot! **bleep**! Need help! I tried to log out on my account and then in again with my username!

Newbie

This morning all my playlists was gone! And I had a lot! 🙂 **bleep**! Need help! I tried to log out on my account and then in again with my username! 

Luke

Community Legend

407 Views

1 replies

0 likes

Account
  • 407 Views
  • 1 replies
  • 0 likes

"You are currently set to offline"

I've got the following problem that last time I used Spotify i was in offline mode.Then my phone shut down and now it wont let me log back in...Is there any other solution than uninstalling and reinstalling after?Thanks.

Newbie

I've got the following problem that last time I used Spotify i was in offline mode. Then my phone shut down and now it wont let me  log back in... Is there any other solution than uninstalling...

Luke

Community Legend

870 Views

1 replies

0 likes

Account
  • 870 Views
  • 1 replies
  • 0 likes

Nao consigo vincular conta com a psn

Nao consigo vincular minha conta do spotify a playstation network, conectei minha conta do spotify em uma conta antiga e agora quero usar o spotify na conta nova, mas nao consigo entrar...

Newbie

Nao consigo vincular minha conta do spotify a playstation network, conectei minha conta do spotify em uma conta antiga e agora quero usar o spotify na conta nova, mas nao consigo entrar...

Luke

Community Legend

665 Views

1 replies

0 likes

Account
Login
  • 665 Views
  • 1 replies
  • 0 likes

Hackearam minha conta

Hackearam minha conta e mudaram o e-mail, e meus dados do cartao esta na conta, como faco para recuperar?

Newbie

Hackearam minha conta e mudaram o e-mail, e meus dados do cartao esta na conta, como faco para recuperar?

Luke

Community Legend

629 Views

1 replies

1 likes

  • 629 Views
  • 1 replies
  • 1 likes

Can't login

Hello I can't log into my account I get the incorrect username or password error I already changed my password a few times but still not working

Newbie

Hello  I can't log into my account I get the incorrect username or password error  I already changed my password a few times but still not working 

Luke

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

"Login Failed" can't login

I tried to login on the spotify app but it says i can't because i'm not connected to wifi even tough I am connecte to wifi. Why and how can I fix it so I can listen to music?

Newbie

I tried to login on the spotify app but it says i can't because i'm not connected to wifi even tough I am connecte to wifi.  Why and how can I fix it so I can listen to music? 

Luke

Community Legend

582 Views

1 replies

0 likes

Login
  • 582 Views
  • 1 replies
  • 0 likes

Solved!! The OFF-LINE mode doesn't work :(

Hi, I love Spotify but I have a serious problem currently. When I'm online I downloaded my all songs and then I turned off the internet connection. When I'm off-line mode the songs disappear and never play. Please help me, it is the same with my mobi...

Newbie

  Hi, I love Spotify but I have a serious problem currently. When I'm online I downloaded my all songs and then I turned off the internet connection. When I'm off-line mode the songs disap...

Jose_M

Spotify Star

720 Views

1 replies

0 likes

Account
Other
Premium
  • 720 Views
  • 1 replies
  • 0 likes