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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234088 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234088 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12572 Views
  • 6 replies
  • 11 likes
  • Security
  • 12572 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526901 Views
  • 988 replies
  • 113 likes
  • Account
  • 526901 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127654 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127654 Views
  • 74 replies
  • 12 likes

Superuser Contribution Family members reset after late payment

Usernamenicku8PlanFamily PremiumCountry Switzerland DeviceSamsung Galaxy 8Operating System Android Oreo My Question or Issue I pay spotify with a prepaid mastercard, so before I can pay them i have to put money on it. Now at i didn't have enough mone...

  • Visitor
  • Username nicku8 Plan Family Premium Country  Switzerland  Device Samsung Galaxy 8 Operating System  Android Oreo   My Question or Issue  I pay spotify with a...
  • user-removed
  • Not applicable
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Cuenta robada

Hola, les cuento mi problema. Esta mañana amanecí con varios correos electrónicos notificando que el email registrado a mi cuenta había sido cambiado (adjunto imagen). Yo no realicé tal cambio. Al entrar a mi cuenta (iniciando sesión con Facebook ya ...

Spotify 1.png Spotify 2.png Spotify 3.png
  • Casual Listener
  • Hola, les cuento mi problema.   Esta mañana amanecí con varios correos electrónicos notificando que el email registrado a mi cuenta había sido cambiado (adjunto imagen). Yo no realicé tal camb...
  • musicajet
  • Composer
  • 1228 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1228 Views
  • 1 replies
  • 0 likes

How to renew Student subscription?

Hey guys,love your platform, you are awesome!I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew it, and I don't find a possibility in the options for ren...

  • Casual Listener
  • Hey guys, love your platform, you are awesome! I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew ...
  • Billy-J
  • Spotify Star
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Solved!! Diffrent account name

HI! I have a question, why I have registered as atraiua, and my account name in my profile on Spotify website is diffrent?I don't understand. In my profile my account name is sth like this: a67ddfds92jjcsd82I really appreciate each answear, thank you...

  • Casual Listener
  • HI!  I have a question, why I have registered as atraiua, and my account name in my profile on Spotify website is diffrent? I don't understand. In my profile my account name is sth like this: ...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 604 Views
  • 1 replies
  • 0 likes

show my current top artist keeps turning itself on

PlanPremium CountryUK DeviceMacbook ProOperating SystemiOS My Question or IssueShow my current top artist keeps turning itself on. It's been going on for months. I dont want people to see what im listening to! This is ridiculous. I've logged out of a...

  • Newbie
  •   Plan Premium   Country UK   Device Macbook Pro Operating System iOS   My Question or Issue Show my current top artist keeps turning itself on. It's been going on fo...
  • danielaklo
  • Music Fan
  • 560 Views
  • 1 replies
  • 1 likes
  • Account
  • 560 Views
  • 1 replies
  • 1 likes

Web Player asking for log-in, but not allowing any

Plan: FreeCountry: U.S. DeviceMacbook Pro late 2011Operating SystemiOS 10.10.5 Web player was working fine for a long time, now suddenly it wants me to log-in, even though when I got to spotify.com it shows I am already logged in. So I try, but when ...

  • Casual Listener
  • Plan: Free Country: U.S.   Device Macbook Pro late 2011 Operating System iOS 10.10.5   Web player was working fine for a long time, now suddenly it wants me to log-in, even tho...
  • Loxer
  • Community Legend
  • 885 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 885 Views
  • 5 replies
  • 0 likes

Superuser Contribution Login password reset not working

I bought a prepaid 3 months Spotify premium card.Could remember my password to redeem.Reset password through Spotify website. Got the message ‘Sweet! Your passwords changed and you are logged in’. I was logged in on Safari. So I redeemed my code succ...

  • Newbie
  • I bought a prepaid 3 months Spotify premium card. Could remember my password to redeem. Reset password through Spotify website. Got the message ‘Sweet! Your passwords changed and you are logged in’...
  • ZullyB
  • Roadie
  • 1170 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recupero email account tramite carta di credito

È possibile recuperare l’email o il nome utente di un account Spotify tramite il numero della carta di credito usata per l’abbonamento? Perché tra poco mi scade e non voglio rinnovarlo ma non ricordo l’email che ho usato per registrarmi

  • Newbie
  • È possibile recuperare l’email o il nome utente di un account Spotify tramite il numero della carta di credito usata per l’abbonamento? Perché tra poco mi scade e non voglio rinnovarlo ma non ricordo...
  • ZullyB
  • Roadie
  • 2828 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2828 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account got set back from Family to Free

Hi all,I got an Family account like 3 weeks ago. Paid 14.99 and everything went perfect. Untill 3 days ago i opened Spotify and saw that i have a Free account again. I contacted Spotify via the question form and got a automated message back that I sh...

  • Visitor
  • Hi all, I got an Family account like 3 weeks ago. Paid 14.99 and everything went perfect.   Untill 3 days ago i opened Spotify and saw that i have a Free account again.   I contacted S...
  • ZullyB
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no plano familiar

Meu plano é o plano familiar...Eu não consigo conectar minha conta do facebook com a minha conta spotify, ja tentei pelo celular, computador... Pelo celular não da pra clicar, e pelo computador eu clico e não acontece nada, gostaria de saber o porque...

  • Newbie
  •   Meu plano é o plano familiar... Eu não consigo conectar minha conta do facebook com a minha conta spotify, ja tentei pelo celular, computador... Pelo celular não da pra clicar, e pelo comput...
  • ZullyB
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 483 Views
  • 1 replies
  • 0 likes

Facebook account eliminated, how do i enter?

PlanFreeCountry SpainDevicePC, MobilephoneOperating SystemWindows 10 My Question or Issue Hello, like a month ago, i eliminated my facebook profile, and my spotify account was created trough facebook, so now i can't enter to my spotify account and i'...

  • Newbie
  • Plan Free Country  Spain Device PC, Mobilephone Operating System Windows 10   My Question or Issue  Hello, like a month ago, i eliminated my facebook profile, and my spotify ...
  • jsannn
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Using the same card on multiple accounts

Hi! I have been abroad for 3 weeks and I decided to get the premium free trial. The problem is that for some reason you can’t use Sportify abroad for more than 2 weeks, so I can’t do it on my account. I want to make another account and activate the p...

  • Casual Listener
  • Hi!    I have been abroad for 3 weeks and I decided to get the premium free trial. The problem is that for some reason you can’t use Sportify abroad for more than 2 weeks, so I can’t do i...
  • Jose_M
  • Spotify Star
  • 13157 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 13157 Views
  • 3 replies
  • 0 likes

Account name not changing to facebook name

Hi! I've had my spotify account connected to facebook for a long time, but it has never changed my name to my facebook name. Some people had this issue in similar posts, and they all get it solved by waiting a few days, however that does not seem to ...

  • Casual Listener
  • Hi! I've had my spotify account connected to facebook for a long time, but it has never changed my name to my facebook name. Some people had this issue in similar posts, and they all get it solved by...
  • HenryF
  • Casual Listener
  • 10291 Views
  • 4 replies
  • 3 likes
  • Account
  • 10291 Views
  • 4 replies
  • 3 likes

Unavailable song

PlanFreeCountryLithuaniaDeviceSamsung Galaxy S9Operating SystemAndroid 8 (Samsung Experience 9) My Question or Issue Yung Mavu's Black Magic (Black Harry Potter) and several other songs are not available in my country. How this can happen? Why i can'...

  • Newbie
  • Plan Free Country Lithuania Device Samsung Galaxy S9 Operating System Android 8 (Samsung Experience 9)   My Question or Issue  Yung Mavu's Black Magic (Black Harry Potter) and sev...
  • jsannn
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Complaint, unsubscribing.

Of course spotify doesn't have a dedicated section for complaints. I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads. First it was an ad for 3 Girls, 1 Keith with Amy Schumer. A come...

  • Casual Listener
  •  Of course spotify doesn't have a dedicated section for complaints.   I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads...
  • kennymccartney
  • Regular
  • 1877 Views
  • 6 replies
  • 15 likes
  • Account
    Other
    Premium
    Subscription
  • 1877 Views
  • 6 replies
  • 15 likes

My username shows as string of numbers, and no profile image, for friends

PremiumUSA DeviceAndroid, Mac My Question or Issue When friends are looking for my activity or profile, they're only seeing a string of Numbers instead of my user name, and no profile image. Once they are at my profile screen they see my name and pho...

  • Newbie
  • Premium USA   Device Android, Mac   My Question or Issue   When friends are looking for my activity or profile, they're only seeing a string of Numbers instead of my user name,...
  • GaryB
  • Gig Goer
  • 1156 Views
  • 3 replies
  • 1 likes
  • Account
  • 1156 Views
  • 3 replies
  • 1 likes

Unable to remove song from my accounts playlist

PlanPremiumCountryLithuaniaDeviceAndroid, PCOperating SystemAndroid 8.0, Windows 10, Ubuntu 18.04 My Question or IssueSince 2014 I am unable to remove one song from my Songs playlist. Songs title is with grey tint on top, I am unable to play it. When...

  • Casual Listener
  • Plan Premium Country Lithuania Device Android, PC Operating System Android 8.0, Windows 10, Ubuntu 18.04   My Question or Issue Since 2014 I am unable to remove one song from my Songs ...
  • Keanu_C
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
  • 507 Views
  • 1 replies
  • 0 likes

Playlists say songs were added "In 2 years"

Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help is appreciated. Thank you

  • Newbie
  • Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help...
  • Temetius
  • Songwriter
  • 607 Views
  • 1 replies
  • 0 likes
  • Account
  • 607 Views
  • 1 replies
  • 0 likes

I lost all my playlists but I cant find a way to retrieve them

I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebook playlists and history, now when I try to log into an acc...

  • Casual Listener
  •   I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebo...
  • Temetius
  • Songwriter
  • 896 Views
  • 3 replies
  • 0 likes
  • Account
  • 896 Views
  • 3 replies
  • 0 likes

account subscription

hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep getting transactions every month to say im paying for spotify but i can...

  • Newbie
  •   hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep  gettin...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
  • 444 Views
  • 1 replies
  • 0 likes