Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
75529 Views
26 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
92945 Views
9 replies
2 likes
hello, i recently made a new Spotify account my old Spotify account was premium and I’ve had it for a very long time. A long enough time where since then I’ve made a new email adress and have forgotten the password since. I cannot log back in and I s...
hello, i recently made a new Spotify account my old Spotify account was premium and I’ve had it for a very long time. A long enough time where since then I’ve made a new email adress and have forgott...
Not applicable
547 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDevice(iPhone 7 - PC)Operating System(iOS 10, Windows 10.) My Question or IssueI disconnect with Facebook. I don't use Facebook anymore. I log in to Spotify with my e-mail address. But once I do this, my name and my surname do...
Plan Premium Country Turkey Device (iPhone 7 - PC) Operating System (iOS 10, Windows 10.) My Question or Issue I disconnect with Facebook. I don't use Facebook anymore. I log in to S...
Not applicable
587 Views
1 replies
0 likes
PlanInvite->Premium 5+years Country NorwayDeviceSamsung Galaxy S7-S9, {PC}, Samsung GT-N8020, Huawei P10+Operating SystemWindoe 10, Android 4.4.2 -> Android 8.0.0 My Question or Issue or Suggestions?I would suggest to remove the the limitation betwee...
Plan Invite->Premium 5+years Country Norway Device Samsung Galaxy S7-S9, {PC}, Samsung GT-N8020, Huawei P10+ Operating System Windoe 10, Android 4.4.2 -> Android 8.0.0  ...
Not applicable
413 Views
1 replies
0 likes
i currently use apple music on my android device and pc, i want to transfer my playlist to spotify, how can i do it?
i currently use apple music on my android device and pc, i want to transfer my playlist to spotify, how can i do it?
Newbie
312338 Views
7 replies
16 likes
I was using my laptop to edit my playlist, have a bit of a clear out, then all of a sudden most of the playlist has disappeared after Spotify closing for an update. It reopened, showed a screen with my playlists which I'd never seen before, and then ...
I was using my laptop to edit my playlist, have a bit of a clear out, then all of a sudden most of the playlist has disappeared after Spotify closing for an update. It reopened, showed a screen with ...
Community Legend
619 Views
3 replies
0 likes
How do i turn off the "new album" anoyance popup that Spotify displays from time to time? I'm on the premium plan. And have been experiencing this annoyance for a long time but not been abble to get rid of it. Paying, and still getting commercials / ...
How do i turn off the "new album" anoyance popup that Spotify displays from time to time? I'm on the premium plan. And have been experiencing this annoyance for a long time but not been abble to...
Spotify Star
780 Views
1 replies
0 likes
I'm on the Premium for Family plan and I'm still receiving ads sporadically on the Spotify app for PC (audio ads). I've also seen mobile overlays while on iOS. I'm based in Toronto, ON (Canada) and the from what I remember the ads have also been for ...
I'm on the Premium for Family plan and I'm still receiving ads sporadically on the Spotify app for PC (audio ads). I've also seen mobile overlays while on iOS. I'm based in Toronto, ON (Cana...
Spotify Star
2809 Views
1 replies
0 likes
PlanPremiumCountry SpainDeviceiPhone X and computerOperating System(iOS 10, Windows 10)My Question or Issue Hello!, im Spotify premium several years ago. Actually i decided to close my Facebook account and now i have lost my premium and my lists. I c...
Plan Premium Country Spain Device iPhone X and computer Operating System (iOS 10, Windows 10) My Question or Issue Hello!, im Spotify premium several years ago. Actually i deci...
Music Fan
689 Views
3 replies
0 likes
Hi.Few days ago I cancelled my Premium for some reason. I’m planning to get it soon. But yesterday I couldn’t access to my apps on PC and on my iPhone. My account was connected with Facebook. Logging with Facebook was not possible (error code 17). So...
Hi. Few days ago I cancelled my Premium for some reason. I’m planning to get it soon. But yesterday I couldn’t access to my apps on PC and on my iPhone. My account was connected with Facebook. Loggi...
Community Legend
635 Views
1 replies
0 likes
PlanPremiumCountry Turkey My Question or Issue me and my friends are living at same high school. So ı opened family spo. But in Turkey adress writing different from other countrys. so ı forgot what ı wrote exactly. can you send me what ı wrote. becau...
Plan Premium Country Turkey My Question or Issue me and my friends are living at same high school. So ı opened family spo. But in Turkey adress writing different from other c...
Spotify Star
671 Views
1 replies
0 likes
Hello,I can't see my profile page, also I cant change my profile picture and I'm not seeing my full name How can I fix it?Country PolandDeviceiPhone 8Operating SystemWindows 7
Hello, I can't see my profile page, also I cant change my profile picture and I'm not seeing my full name How can I fix it? Country Poland Device iPhone 8 Operating System Windo...
Spotify Star
574 Views
1 replies
0 likes
Hey, I noticed that my spotify activity suddenly did not show up to my followers and I tried to find out what the problem is and found that the share my activity on spotify button was turned off. I turned it on and then the next time i go on spotify,...
Hey, I noticed that my spotify activity suddenly did not show up to my followers and I tried to find out what the problem is and found that the share my activity on spotify button was turned off. I t...
Spotify Star
1451 Views
1 replies
1 likes
PlanPremiumCountryGermanyDevicePC and a HuaweiOperating SystemWindows 10 My Question or Issue So, normaly i log into Spotify via Facebook. A few days ago, i deleted my facebook account and forgot about the "Spotify log in thing". So now, i can´t log ...
Plan Premium Country Germany Device PC and a Huawei Operating System Windows 10 My Question or Issue So, normaly i log into Spotify via Facebook. A few days ago, i deleted my f...
Spotify Star
513 Views
1 replies
0 likes
hello, I had two accounts on spotify, I mistakenly signed the premium on an account that I no longer have access to.And I can not enter it to cancel the premium, now there are unwanted charges coming, how can I proceed?I also do not have access to th...
hello, I had two accounts on spotify, I mistakenly signed the premium on an account that I no longer have access to. And I can not enter it to cancel the premium, now there are unwanted charges comi...
Spotify Star
599 Views
1 replies
0 likes
I lost my email account and i can not connect my spotify account and i subscribe for monthly spotify premium.please stop my subscribe ör give me my account how can i handle with it. My spotify name Wonderlandboy24
I lost my email account and i can not connect my spotify account and i subscribe for monthly spotify premium.please stop my subscribe ör give me my account how can i handle with it. My spotify name W...
Music Fan
645 Views
1 replies
0 likes
My Question or IssueHi, hope I can find some help here. I created a Spotify account in 2008 and therefore my surname is my actual accountname, unfortunately this creates a huge amount of people thinking that their name is their Spotify username aswel...
My Question or Issue Hi, hope I can find some help here. I created a Spotify account in 2008 and therefore my surname is my actual accountname, unfortunately this creates a huge amou...
Spotify Star
593 Views
1 replies
0 likes
Hola! He activado premium y he cambiado la dirección de e-mail de mi cuenta y han desaparecido todas mis playlists. Alguien puede ayudarme? Gracias!
Hola! He activado premium y he cambiado la dirección de e-mail de mi cuenta y han desaparecido todas mis playlists. Alguien puede ayudarme? Gracias!
Spotify Star
690 Views
3 replies
0 likes
PlanPremiumCountry DenmarkDevicePCOperating SystemWindows 10 My Question or Issue All my playlists are gone. When I wanted to use Spotify today, all my playlists were gone, and someone had made a playlist called oof. I deleted that, I've tried all th...
Plan Premium Country Denmark Device PC Operating System Windows 10 My Question or Issue All my playlists are gone. When I wanted to use Spotify today, all my playlists we...
Community Legend
643 Views
5 replies
0 likes
PlanPremiumCountry United StatesDevicePCOperating SystemWindows 7 My Question or Issue: Check my attached picture for reference. I no longer can see what my friends are listening to. I'm not sure if Spotify took this option out? I remember it being f...
Plan Premium Country United States Device PC Operating System Windows 7 My Question or Issue: Check my attached picture for reference. I no longer can...
Not applicable
1516 Views
3 replies
0 likes
PlanPremiumCountryUnited States My Question or IssueMy gender setting and email address were changed on the Facebook account that I signed up to Spotify with, but my Spotify profile did not change to reflect those updated details. Is there a chance t...
Plan Premium Country United States My Question or Issue My gender setting and email address were changed on the Facebook account that I signed up to Spotify with, but my Spotify profil...
Music Fan
480 Views
1 replies
0 likes
