Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 333050 Views
  • 889 replies
  • 105 likes
  • Account
  • 333050 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147392 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147392 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85777 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85777 Views
  • 68 replies
  • 9 likes

Solved!! Premium through Starbucks but want to create a new account

Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned about maintaining my premium account as a Starbuck...

  • Newbie
  • Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned...
  • osornios
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into my android Spotify app

I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...

  • Casual Listener
  • I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password.   I also tried usin...
  • Jamesechoi
  • Casual Listener
  • 1453 Views
  • 4 replies
  • 0 likes
  • 1453 Views
  • 4 replies
  • 0 likes

How can i change name of my artistic profile.

We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAGO MATTHIAS. How can I change this and put new photo...

  • Casual Listener
  • We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAG...
  • thiagomatthias
  • Casual Listener
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

Complain

I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and have no condition to have individual plans, I am quit...

  • Newbie
  • I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and ha...
  • Robert_W
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I can't log in on the android app

I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for two seconds, and then it automatically logs out and show ...

  • Newbie
  • I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for t...
  • Robert_W
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Can't log into my premium account

Hello spotify I need your help to log back into my premium spotify account username is, I already tried to reset my password but nothing shows up please help me recover this account. I am still paying for it even though I can't use it.

  • Newbie
  • Hello spotify I need your help to log back into my premium spotify account username is <removed sensitive information> , I already tried to reset my password but nothing shows up please help ...
  • Robert_W
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium
  • 207 Views
  • 1 replies
  • 0 likes

Been charged twice since 11/2016!

Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next to Apple App Store charges ($13.85)... only subscr...

  • Newbie
  • Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next...
  • Robert_W
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 spotify premium not working on PC and android

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

  • Casual Listener
  • First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...
  • Konpoz
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 600 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi all.My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in.I reset the password and have logged off all devices as soon as I had Computer Access. Then the Spotify Help recove...

  • Casual Listener
  • Hi all. My Account (Premium Family)  was obviously hacked yesterday. I had another user listen to Music with my account when I logged in. I reset the password and have logged off all devices a...
  • Nico
  • Community Legend
  • 702 Views
  • 3 replies
  • 0 likes
  • 702 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alguién está usando mi cuenta

Buenos días:Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web, pero me interesa saber si hay alguna manera de obte...

  • Casual Listener
  • Buenos días: Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web...
  • churretoza
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 598 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login Problems

Posting this again because nothing solved it yet..I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multipl...

  • Regular
  • Posting this again because nothing solved it yet.. I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried bot...
  • SergioDavid
  • Roadie
  • 1785 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1785 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I See What My Friend is Listening To Anymore?

Hello,This morning, I came into work, turned on my computer, and the feed for my friend is gone. I can't see what she's listening to. There is a button for me to "Find Friends" and then it takes me to a page to link with Facebook. I've never had to d...

  • Regular
  • Hello, This morning, I came into work, turned on my computer, and the feed for my friend is gone.  I can't see what she's listening to.  There is a button for me to "Find Friends" and then...
  • SergioDavid
  • Roadie
  • 3750 Views
  • 1 replies
  • 0 likes
  • 3750 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search music.

Good afternoon.I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime with the search I ended up listening to + 50. Is it po...

  • Newbie
  • Good afternoon. I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime...
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO

Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] vao continuar cobrando? Muito dificil falar com voces, gostari...

  • Newbie
  • Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] va...
  • SergioDavid
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago.Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que puede ser?

  • Newbie
  • Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago. Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que pued...
  • SergioDavid
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login issue

Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login

  • Newbie
  • Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login  
  • SergioDavid
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Premium Account

Hi I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me download music?TIA

  • Casual Listener
  • Hi  I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me ...
  • Nico
  • Community Legend
  • 343 Views
  • 5 replies
  • 0 likes
  • 343 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify account linked to FB account I can't remember account password or email to.

Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?

  • Newbie
  • Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?
  • SergioDavid
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't let me change my country

So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go to fill it out it says I need to change my country. ...

  • Newbie
  • So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go t...
  • SergioDavid
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged accounts, where is my music?

I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I merged both of these accounts but can not find my mu...

  • Newbie
  • I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I m...
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes