Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386689 Views
  • 920 replies
  • 107 likes
  • Account
  • 386689 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167368 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167368 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97716 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97716 Views
  • 68 replies
  • 10 likes

Superuser Contribution Passwort vergessen und kein zugriff auf Email Konto.

Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ?Mfg

  • Newbie
  • Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ? Mfg
  • paddy1910
  • Newbie
  • 51936 Views
  • 16 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 51936 Views
  • 16 replies
  • 6 likes

Solved!! My friends cannot see my activity

Hello, My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in offline mode. Both Mac app and Android app does not work for...

  • Newbie
  • Hello,   My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in ...
  • JackBeau
  • Composer
  • 1037 Views
  • 1 replies
  • 0 likes
  • 1037 Views
  • 1 replies
  • 0 likes

Solved!! Remove credit card on my account

Hi, I would like to remove the credit card details of my account. How can I do this? When I am logged in --> Subscription I can only use the option "Get Premium".

  • Music Fan
  • Hi,   I would like to remove the credit card details of my account.   How can I do this?   When I am logged in -->  Subscription I can only use the option "Get Premium".
  • Maxim
  • Spotify Star
  • 41792 Views
  • 3 replies
  • 1 likes
  • 41792 Views
  • 3 replies
  • 1 likes

Address

How do I find out what address I have registered?

  • Newbie
  • How do I find out what address I have registered?
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists?

  • Casual Listener
  • Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists? 
  • DenaMarie82
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • 469 Views
  • 4 replies
  • 0 likes

URGENT: Account hacked; email and password not mine, COSTING ME $$

Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link, as it sends to '*snip*' which is NOT my email add...

  • Casual Listener
  • Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link...
  • noodlemmk
  • Casual Listener
  • 774 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 774 Views
  • 4 replies
  • 0 likes

If I get my spotify for artists page, will i lose my personal user profile?

I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?

  • Newbie
  • I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?
  • Bethany_Dawn
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • Premium
  • 575 Views
  • 1 replies
  • 0 likes

I cant log in because I have 2 accounts linked to my email

I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook. I have a new premium UK account and have been using this for the past year with no issue, but...

  • Newbie
  • I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook.   I have a new premium UK account a...
  • Avery_is_lost
  • Regular
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Forgot Login Data but Spotify still charges fees

Hello Community. I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. Is there anyway to recover my login details ? I already tried to ...

  • Newbie
  • Hello Community.   I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. &nbs...
  • JackBeau
  • Composer
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 454 Views
  • 1 replies
  • 0 likes

Random devices connect to my spotify account frequently

So about 3 weeks or so ago I started to experience random devices connecting to my account while I am listening. My music then switches to whatever they are listening to. This happens everywhere... at home on my home wifi... out and about on the trai...

  • Casual Listener
  • So about 3 weeks or so ago I started to experience random devices connecting to my account while I am listening.  My music then switches to whatever they are listening to.  This happens eve...
  • Avery_is_lost
  • Regular
  • 1186 Views
  • 2 replies
  • 1 likes
  • Premium
  • 1186 Views
  • 2 replies
  • 1 likes

Premium subscription

I am paying a subscription for Premium. My iphone recognises it, but not my desktop or Ipad. Please help me synch my Spotify apps, thank you

  • Newbie
  • I am paying a subscription for Premium. My iphone recognises it, but not my desktop or Ipad.  Please help me synch my Spotify apps, thank you 
  • JackBeau
  • Composer
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Can't sign in

Hi guys so my mother signed up for Spotify, so the thing is I am paying for it and she recently got a new phone so does not know what info she signed in with, I'm paying for this service and have no access, please help.....

  • Newbie
  • Hi guys so my mother signed up for Spotify,  so the thing is I am paying for it and she recently got a new phone so does not know what info she signed in with,  I'm paying for this service ...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Recupera assinatura premium

Eu tenho assinatura premium,mais esqueci a senha e o emeil,como posso ter acesso a conta novamente?

  • Visitor
  • Eu tenho assinatura premium,mais esqueci a senha e o emeil,como posso ter acesso a conta novamente?
  • Bittencourt
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sincronizar minha conta com meu faceboom

Eu fiz uma conta com facbook bem antigamente e não lembrava, recentemente criei outra conta com outro email, na momento em que fui sincronizar minha conta nova com meu facebook, n foi possível.Gostaria de saber como posso sincronizar minha nova conta...

  • Casual Listener
  • Eu fiz uma conta com facbook bem antigamente e não lembrava, recentemente criei outra conta com outro email, na momento em que fui sincronizar minha conta nova com meu facebook, n foi possível. Gost...
  • Hans1993
  • Casual Listener
  • 564 Views
  • 2 replies
  • 0 likes
  • Account
  • 564 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account

Please help me with my account!

  • Visitor
  • Please help me with my account!
  • SergioDavid
  • Roadie
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

Spotify family

Ciao,ho iniziato un abbonamento con Spotify family con degli amici ma non ho confermato il mio account e a causa di questo il mio abbonamento Spotify family si è annullato. La mia amica mi ha rispedito l’ invito ma non riesco ad accettarlo e a rientr...

  • Newbie
  • Ciao, ho iniziato un abbonamento con Spotify family con degli amici ma non ho confermato il mio account e a causa di questo il mio abbonamento Spotify family si è annullato. La mia amica mi ha rispe...
  • francesca_ad
  • Music Fan
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has locked my account

I created a Spotify account in February 2017 with my email account only for use on my mobile . Since yesterday, Spotify has without permission or my consent connected to my Facebook account ( which also uses the same email) and thus, has rendered my ...

  • Visitor
  • I created a Spotify account in February 2017 with my email account only for use on my mobile . Since yesterday,  Spotify has without permission or my consent connected to my Facebook account ( w...
  • SergioDavid
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot connect Facebook account to Spotify account

Welcome. I have got problem with connecting Spotify account to Facebook account. I unlink Facebook account and after that I removed my account on Facebook. At now in the desktop application I have not option to link my new Facebook account and in the...

  • Newbie
  • Welcome. I have got problem with connecting Spotify account to Facebook account. I unlink Facebook account and after that I removed my account on Facebook. At now in the desktop application I have no...
  • SergioDavid
  • Roadie
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 598 Views
  • 1 replies
  • 0 likes

(Family) Premium account has NO (!) zip code

I got premium and family since years but today I learned that there is no zip code saved for my account, which makes the identification of family members impossible. I cant change or update it anywhere, regardless of which payment options I choose. A...

  • Visitor
  • I got premium and family since years but today I learned that there is no zip code saved for my account, which makes the identification of family members impossible. I cant change or update it anywhe...
  • Maxim
  • Spotify Star
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes