Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352457 Views
  • 901 replies
  • 105 likes
  • Account
  • 352457 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152360 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152360 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88347 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88347 Views
  • 68 replies
  • 10 likes

Superuser Contribution convert FB account to normal account

Hi, I created my Spotify account using FB account and unfortunatelly it's not easy to undo. I'm planning closing my FB account but if I do it I will loose access to spotify. I'm also unable to create new Spotify account using my email address as it's...

  • Newbie
  • Hi,   I created my Spotify account using FB account and unfortunatelly it's not easy to undo. I'm planning closing my FB account but if I do it I will loose access to spotify. I'm also unable ...
  • Alfredo
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

Avevo un account con Spotify Premium e un giorno mi si è bloccato e mi faceva partire dalla schermata iniziale dove ti chiede se hai già un account e digitavo l'e-mail e la password è schiacciando accesso mi diceva che dovevo collegarmi ad Internet a...

  • Visitor
  • Avevo un account con Spotify Premium e un giorno mi si è bloccato e mi faceva partire dalla schermata iniziale dove ti chiede se hai già un account e digitavo l'e-mail e la password è schiacciando ac...
  • Alfredo
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with upgrading from Student subscription to Family.

Hey! So I signed up using my Facebook account originally, there was no option to write my current address anywhere. So I have read around the subject for upgrading to Spotify family and noticed that you have to have the same address within the family...

  • Newbie
  • Hey!   So I signed up using my Facebook account originally, there was no option to write my current address anywhere.   So I have read around the subject for upgrading to Spotify family...
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution About email address,

Yes I have as email address with this account but want to use our email address and keep saying this email already taken that is because that is our current address the email address is in my husband name Vernon Shelton we have Spectrum as our Inte...

  • Visitor
  • Yes I have <Moderator edit: Email address> as email address with this account but want to use our email address <Moderator edit: Email address> and keep saying this email already tak...
  • Alfredo
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username

hello!!So I have a username andI connected it with Facebook but it doesn't show up as my name? It still says my username [not that I'm complaining, just confused]

  • Casual Listener
  • hello!! So I have a username andI connected it with Facebook but it doesn't show up as my name? It still says my username [not that I'm complaining, just confused]
  • Alfredo
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Losing followers after migrate account (perdendo seguidores após migrar conta)

I migrated my spotify account to another email with the help of spotify, before that when searching for the name of my playlist or some related name, mine appeared as the best result, but after that, it does not appear anymore, and I'm losing followe...

  • Newbie
  • I migrated my spotify account to another email with the help of spotify, before that when searching for the name of my playlist or some related name, mine appeared as the best result, but after that,...
  • Alfredo
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Não consigo enviar concluir o convite a um familiar, devido a falta de endereço!

Preciso de ajuda, porque quando criamos a primeira conta Spotify ela era free, só havia pedido nome de usuário e senha.Com o tempo a transformamos em conta premium familiar, porém ela não continha o nosso endereço.Agora quando enviamos convite ao fam...

  • Newbie
  • Preciso de ajuda, porque quando criamos a primeira conta Spotify ela era free, só havia pedido nome de usuário e senha. Com o tempo a transformamos em conta premium familiar, porém ela não continh...
  • Bittencourt
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide username when posting a playlist on facebook

Hi there, I am aware that Spotify does not allow changes of usernames, but is it possible to hide it from the public? For instance, I would like to share playlists but I don’t want my username to appear : playlist by [username].. Also, I cannot conne...

  • Casual Listener
  • Hi there,   I am aware that Spotify does not allow changes of usernames, but is it possible to hide it from the public? For instance, I would like to share playlists but I don’t want my u...
  • Alfredo
  • Roadie
  • 3888 Views
  • 3 replies
  • 0 likes
  • 3888 Views
  • 3 replies
  • 0 likes

can't get to my account to change card information.

My card needs to be updated, but I can't figure out any way to access or change my subscription. a 503 error appears.

  • Newbie
  • My card needs to be updated, but I can't figure out any way to access or change my subscription.  a 503 error appears.
  • GillianDelvigne
  • Composer
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
  • 456 Views
  • 1 replies
  • 0 likes

I cannot change my Community Avatar

I've uploaded a own avatar some time ago and wanted to change it today.I've removed the old one but I can't upload a new one? Is this option gone?

  • Roadie
  • I've uploaded a own avatar some time ago and wanted to change it today. I've removed the old one but I can't upload a new one? Is this option gone?
  • Merowinger
  • Roadie
  • 190 Views
  • 2 replies
  • 0 likes
  • Other
  • 190 Views
  • 2 replies
  • 0 likes

Solved!! Your email and password combination does not match a Spotify account. Please try again.

Hello,I can not access my account. You receive an error "Your email and password does not match a Spotify account." Please try again. "Please, help!I can not log in android, PC version and web version.Android version of Oreo.Thanx!

  • Newbie
  • Hello, I can not access my account. You receive an error "Your email and password does not match a Spotify account." Please try again. " Please, help! I can not log in android, PC version and web ...
  • GillianDelvigne
  • Composer
  • 37639 Views
  • 1 replies
  • 3 likes
  • Login
  • 37639 Views
  • 1 replies
  • 3 likes

Two accounts

I had an account sencronised with facebook. Then I opened a second account with my e mail. These two accounts have same e mail but one of them is sencronised with facebook other one isn't. Today my unsencronised account took payment for premium when ...

  • Newbie
  • I had an account sencronised with facebook. Then I opened a second account with my e mail. These two accounts have same e mail but one of them is  sencronised with facebook other one isn't. Toda...
  • GillianDelvigne
  • Composer
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

payment

I paid for premium by accident i want it back... 

  • Newbie
  • I paid for premium by accident i want it back... 
  • Keanu_C
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify on SKY Q

I was visiting friends last weekend and threw my Spotify from my phone into someone’s tv through sky and no they have control of my account I have logged off all accounts and changed password continually however it appears there is no way to log off ...

  • Newbie
  • I was visiting friends last weekend and threw my Spotify from my phone into someone’s tv through sky and no they have control of my account I have logged off all accounts and changed password continu...
  • PaulMac
  • Roadie
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

My profile / playlist does not appear in the search

I created a short time account and a playlist, both of them do not appear when we try to search the spotify itself, how should we proceed to make the profile searchable? We noticed that the profile has a name automatically created by the system using...

  • Newbie
  • I created a short time account and a playlist, both of them do not appear when we try to search the spotify itself, how should we proceed to make the profile searchable?   We noticed that the ...
  • peterbeau
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Someone is using my account, deleting my playlists and isn't getting logged out

This started happening today while I was chilling with some music on. It got interrupted, and I noticed not only one, but TWO unknown devices connected to my Spotify Connect. It also felt weird because when I started my PC today, I had to log in but ...

  • Gig Goer
  • This started happening today while I was chilling with some music on. It got interrupted, and I noticed not only one, but TWO unknown devices connected to my Spotify Connect. It also felt weird becau...
  • Noah
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 346 Views
  • 3 replies
  • 0 likes

Cant change Country in account

Hello, I created my spotify account by linking it to my facebook while I lived in the US. Now I moved to El Salvador and want to change the account to El Salvador to be able to pay Spotify Premium with my Salvadorean credit card. But when I try to ch...

  • Newbie
  • Hello, I created my spotify account by linking it to my facebook while I lived in the US. Now I moved to El Salvador and want to change the account to El Salvador to be able to pay Spotify Premium wi...
  • Luke
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not see any of my facebook friends on Spotify

Hi, I used my old Spotify account 3 years ago. A week ago I have created my new Spotify account. I want to connect my new account to Facebook, but I can not because of my old profile. So I disconnect my old profile from Facebook and connected my new ...

  • Casual Listener
  • Hi, I used my old Spotify account 3 years ago. A week ago I have created my new Spotify account. I want to connect my new account to Facebook, but I can not because of my old profile. So I disconnect...
  • tojsemja
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution country does not match profile

I'm trying to login in on mac with high sierra and it says that "your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account. (error code 408) I live in Japan, my profile is set to Jap...

  • Casual Listener
  • I'm trying to login in on mac with high sierra and it says that "your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account. (error ...
  • Melody
  • Community Manager
  • 2117 Views
  • 5 replies
  • 1 likes
  • 2117 Views
  • 5 replies
  • 1 likes

Solved!! 60 day free trial

Hello, I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took it it was only for 30 days? Is this some kind of a b...

  • Casual Listener
  • Hello,   I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when...
  • Andrew1113
  • Casual Listener
  • 51960 Views
  • 61 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 51960 Views
  • 61 replies
  • 0 likes