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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83202 Views

29 replies

0 likes

  • 83202 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104120 Views

10 replies

3 likes

Account
Login
  • 104120 Views
  • 10 replies
  • 3 likes

How to renew Student subscription?

Hey guys,love your platform, you are awesome!I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew it, and I don't find a possibility in the options for ren...

Casual Listener

Hey guys, love your platform, you are awesome! I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew ...

Billy-J

Spotify Star

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Solved!! Diffrent account name

HI! I have a question, why I have registered as atraiua, and my account name in my profile on Spotify website is diffrent?I don't understand. In my profile my account name is sth like this: a67ddfds92jjcsd82I really appreciate each answear, thank you...

Casual Listener

HI!  I have a question, why I have registered as atraiua, and my account name in my profile on Spotify website is diffrent? I don't understand. In my profile my account name is sth like this: ...

Billy-J

Spotify Star

716 Views

1 replies

0 likes

Account
Login
  • 716 Views
  • 1 replies
  • 0 likes

show my current top artist keeps turning itself on

PlanPremium CountryUK DeviceMacbook ProOperating SystemiOS My Question or IssueShow my current top artist keeps turning itself on. It's been going on for months. I dont want people to see what im listening to! This is ridiculous. I've logged out of a...

Newbie

  Plan Premium   Country UK   Device Macbook Pro Operating System iOS   My Question or Issue Show my current top artist keeps turning itself on. It's been going on fo...

danielaklo

Music Fan

646 Views

1 replies

1 likes

Account
  • 646 Views
  • 1 replies
  • 1 likes

Web Player asking for log-in, but not allowing any

Plan: FreeCountry: U.S. DeviceMacbook Pro late 2011Operating SystemiOS 10.10.5 Web player was working fine for a long time, now suddenly it wants me to log-in, even though when I got to spotify.com it shows I am already logged in. So I try, but when ...

Casual Listener

Plan: Free Country: U.S.   Device Macbook Pro late 2011 Operating System iOS 10.10.5   Web player was working fine for a long time, now suddenly it wants me to log-in, even tho...

Loxer

Community Legend

1150 Views

5 replies

0 likes

Account
Login
  • 1150 Views
  • 5 replies
  • 0 likes

Superuser Contribution Login password reset not working

I bought a prepaid 3 months Spotify premium card.Could remember my password to redeem.Reset password through Spotify website. Got the message ‘Sweet! Your passwords changed and you are logged in’. I was logged in on Safari. So I redeemed my code succ...

Newbie

I bought a prepaid 3 months Spotify premium card. Could remember my password to redeem. Reset password through Spotify website. Got the message ‘Sweet! Your passwords changed and you are logged in’...

ZullyB

Roadie

1282 Views

1 replies

0 likes

Account
Login
  • 1282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recupero email account tramite carta di credito

È possibile recuperare l’email o il nome utente di un account Spotify tramite il numero della carta di credito usata per l’abbonamento? Perché tra poco mi scade e non voglio rinnovarlo ma non ricordo l’email che ho usato per registrarmi

Newbie

È possibile recuperare l’email o il nome utente di un account Spotify tramite il numero della carta di credito usata per l’abbonamento? Perché tra poco mi scade e non voglio rinnovarlo ma non ricordo...

ZullyB

Roadie

2982 Views

1 replies

0 likes

Account
Login
  • 2982 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account got set back from Family to Free

Hi all,I got an Family account like 3 weeks ago. Paid 14.99 and everything went perfect. Untill 3 days ago i opened Spotify and saw that i have a Free account again. I contacted Spotify via the question form and got a automated message back that I sh...

Visitor

Hi all, I got an Family account like 3 weeks ago. Paid 14.99 and everything went perfect.   Untill 3 days ago i opened Spotify and saw that i have a Free account again.   I contacted S...

ZullyB

Roadie

655 Views

1 replies

0 likes

Account
Free
Premium
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no plano familiar

Meu plano é o plano familiar...Eu não consigo conectar minha conta do facebook com a minha conta spotify, ja tentei pelo celular, computador... Pelo celular não da pra clicar, e pelo computador eu clico e não acontece nada, gostaria de saber o porque...

Newbie

  Meu plano é o plano familiar... Eu não consigo conectar minha conta do facebook com a minha conta spotify, ja tentei pelo celular, computador... Pelo celular não da pra clicar, e pelo comput...

ZullyB

Roadie

601 Views

1 replies

0 likes

Account
Premium
  • 601 Views
  • 1 replies
  • 0 likes

Facebook account eliminated, how do i enter?

PlanFreeCountry SpainDevicePC, MobilephoneOperating SystemWindows 10 My Question or Issue Hello, like a month ago, i eliminated my facebook profile, and my spotify account was created trough facebook, so now i can't enter to my spotify account and i'...

Newbie

Plan Free Country  Spain Device PC, Mobilephone Operating System Windows 10   My Question or Issue  Hello, like a month ago, i eliminated my facebook profile, and my spotify ...

jsannn

Community Legend

502 Views

1 replies

0 likes

Account
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Using the same card on multiple accounts

Hi! I have been abroad for 3 weeks and I decided to get the premium free trial. The problem is that for some reason you can’t use Sportify abroad for more than 2 weeks, so I can’t do it on my account. I want to make another account and activate the p...

Casual Listener

Hi!    I have been abroad for 3 weeks and I decided to get the premium free trial. The problem is that for some reason you can’t use Sportify abroad for more than 2 weeks, so I can’t do i...

Jose_M

Spotify Star

14316 Views

3 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 14316 Views
  • 3 replies
  • 0 likes

Account name not changing to facebook name

Hi! I've had my spotify account connected to facebook for a long time, but it has never changed my name to my facebook name. Some people had this issue in similar posts, and they all get it solved by waiting a few days, however that does not seem to ...

Casual Listener

Hi! I've had my spotify account connected to facebook for a long time, but it has never changed my name to my facebook name. Some people had this issue in similar posts, and they all get it solved by...

HenryF

Casual Listener

10484 Views

4 replies

3 likes

Account
  • 10484 Views
  • 4 replies
  • 3 likes

Unavailable song

PlanFreeCountryLithuaniaDeviceSamsung Galaxy S9Operating SystemAndroid 8 (Samsung Experience 9) My Question or Issue Yung Mavu's Black Magic (Black Harry Potter) and several other songs are not available in my country. How this can happen? Why i can'...

Newbie

Plan Free Country Lithuania Device Samsung Galaxy S9 Operating System Android 8 (Samsung Experience 9)   My Question or Issue  Yung Mavu's Black Magic (Black Harry Potter) and sev...

jsannn

Community Legend

589 Views

1 replies

0 likes

Free
Other
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Complaint, unsubscribing.

Of course spotify doesn't have a dedicated section for complaints. I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads. First it was an ad for 3 Girls, 1 Keith with Amy Schumer. A come...

Casual Listener

 Of course spotify doesn't have a dedicated section for complaints.   I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads...

kennymccartney

Regular

2350 Views

6 replies

15 likes

Account
Other
Premium
Subscription
  • 2350 Views
  • 6 replies
  • 15 likes

My username shows as string of numbers, and no profile image, for friends

PremiumUSA DeviceAndroid, Mac My Question or Issue When friends are looking for my activity or profile, they're only seeing a string of Numbers instead of my user name, and no profile image. Once they are at my profile screen they see my name and pho...

Newbie

Premium USA   Device Android, Mac   My Question or Issue   When friends are looking for my activity or profile, they're only seeing a string of Numbers instead of my user name,...

GaryB

Gig Goer

1428 Views

3 replies

1 likes

Account
  • 1428 Views
  • 3 replies
  • 1 likes

Unable to remove song from my accounts playlist

PlanPremiumCountryLithuaniaDeviceAndroid, PCOperating SystemAndroid 8.0, Windows 10, Ubuntu 18.04 My Question or IssueSince 2014 I am unable to remove one song from my Songs playlist. Songs title is with grey tint on top, I am unable to play it. When...

Casual Listener

Plan Premium Country Lithuania Device Android, PC Operating System Android 8.0, Windows 10, Ubuntu 18.04   My Question or Issue Since 2014 I am unable to remove one song from my Songs ...

Keanu_C

Community Legend

610 Views

1 replies

0 likes

Account
  • 610 Views
  • 1 replies
  • 0 likes

Playlists say songs were added "In 2 years"

Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help is appreciated. Thank you

Visitor

Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help...

Temetius

Songwriter

672 Views

1 replies

0 likes

Account
  • 672 Views
  • 1 replies
  • 0 likes

I lost all my playlists but I cant find a way to retrieve them

I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebook playlists and history, now when I try to log into an acc...

Casual Listener

  I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebo...

Temetius

Songwriter

1014 Views

3 replies

0 likes

Account
  • 1014 Views
  • 3 replies
  • 0 likes

account subscription

hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep getting transactions every month to say im paying for spotify but i can...

Newbie

  hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep  gettin...

Billy-J

Spotify Star

540 Views

1 replies

0 likes

Account
  • 540 Views
  • 1 replies
  • 0 likes

New account can't be found

Just created a new spotify account earlier today and my friends can't find my new account when searching me up. I have premium and they can't find me on any platform. Account is just my name: < edited for security >

Newbie

Just created a new spotify account earlier today and my friends can't find my new account when searching me up. I have premium and they can't find me on any platform. Account is just my name: < ed...

Maxim

Spotify Star

665 Views

1 replies

0 likes

Account
  • 665 Views
  • 1 replies
  • 0 likes

My account got hacked

For the last 2 days my spotify acted on a weird way. My library was lost exept for my playlists(thank god) and new songs kept being added, so, obviously I understood my account has been hacked. Of course I changed the password immediately, but I lost...

Newbie

  For the last 2 days my spotify acted on a weird way. My library was lost exept for my playlists(thank god) and new songs kept being added, so, obviously I understood my account has been hacke...

Billy-J

Spotify Star

687 Views

1 replies

0 likes

Account
Other
Security
  • 687 Views
  • 1 replies
  • 0 likes