Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8952 Views
  • 1 replies
  • 9 likes
  • Security
  • 8952 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480572 Views
  • 979 replies
  • 111 likes
  • Account
  • 480572 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210537 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210537 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120662 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120662 Views
  • 72 replies
  • 12 likes

No song list on my phone app but is on my android box app

The song list does not show on my phone app (Samsung A8) but is on my android box app, free app, is there anyway to fix this?

  • Casual Listener
  • The song list does not show on my phone app (Samsung A8) but is on my android box app, free app, is there anyway to fix this?  
  • Loxer
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • Free
  • 453 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't let me upgrade to premium.

Hi,I'm trying to buy premium "3 months of Premium for 0.99 CAD" except it's not processing my payment. It takes me to paypal and I confirm everything but it just sends me back to the page (see attachment). I have money in paypal and I live in canada,...

  • Casual Listener
  •   Hi, I'm trying to buy premium "3 months of Premium for 0.99 CAD" except it's not processing my payment. It takes me to paypal and I confirm everything but it just sends me back to the page (...
  • ChristianReject
  • Roadie
  • 3633 Views
  • 2 replies
  • 0 likes
  • Security
    Subscription
    Unlimited
  • 3633 Views
  • 2 replies
  • 0 likes

Unexpected error, which can not be solved in any way.

PlanFreeCountry BelarusDevicePCOperating SystemWindiws 7 My Question or Issue In general, then hello. I myself wanted to have Spotify, and on the basis of myself I registered my account through a proxy server. At first everything was fine. But after ...

  • Casual Listener
  • Plan Free Country  Belarus Device PC Operating System Windiws 7   My Question or Issue  In general, then hello. I myself wanted to have Spotify, and on the basis of myself I ...
  • Kolzar
  • Casual Listener
  • 705 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 705 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in to my account

So, I just got kicked out from my account while listening to music on my mobile. I immediately tried to log in again but got the message that either "the password or username is incorrect". I've never had any problem with the username or password bef...

  • Visitor
  •   So, I just got kicked out from my account while listening to music on my mobile. I immediately tried to log in again but got the message that either "the password or username is incorrect". I...
  • JulianA_Bogota
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • Login
  • 493 Views
  • 1 replies
  • 0 likes

Spotify family account and echo spot problem

Hi all,My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm. I just bought an Amazon echo spot and have registered it to my own amazon account. When I link my own spotify account (n...

  • Newbie
  •   Hi all, My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm.  I just bought an Amazon echo spot and have registere...
  • muffin5317
  • Music Fan
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Remove / block followers

Hi community, I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it. Is there still no way to remove / block manually people who are following you and your playlists ? It's been a privacy gap enlight...

  • Newbie
  • Hi community,   I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it.   Is there still no way to remove / block manually people who a...
  • Noah
  • Spotify Star
  • 552 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 552 Views
  • 1 replies
  • 1 likes

why while i'm listening music my account log out

Hi , while i'm listening my playlist after 30 minutes my account log out? it happened at least five times today . how can i resolve it?PlanFree/PremiumCountry italyDevicehp Operating Systemwindows 10

  • Newbie
  • Hi , while i'm listening my playlist after 30 minutes my account  log out? it happened at least five times today . how can i resolve it? Plan Free/Premium Country  italy Device h...
  • muffin5317
  • Music Fan
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes

Connecting Spotify to PS4

I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to sign in. Any help thank you.

  • Newbie
  • I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to si...
  • muffin5317
  • Music Fan
  • 650 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 650 Views
  • 1 replies
  • 0 likes

Accidentally signed up for Spotify Premium

Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and how I would cancel if I decided to stop before the ...

  • Newbie
  • Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and ...
  • muffin5317
  • Music Fan
  • 963 Views
  • 1 replies
  • 0 likes
  • Premium
  • 963 Views
  • 1 replies
  • 0 likes

Web Player keeps logging me out

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows (using Internet Explorer AND Edge browsers) My Question or IssueI have been using the Spotify Web Player for at least 4-5 months on this same computer. For some reason, today it keeps logg...

  • Casual Listener
  • Plan Premium Country  USA Device Windows PC Operating System Windows (using Internet Explorer AND Edge browsers)   My Question or Issue I have been using the Spotify Web Player fo...
  • muffin5317
  • Music Fan
  • 5921 Views
  • 5 replies
  • 13 likes
  • Account
    Login
    Other
    Premium
  • 5921 Views
  • 5 replies
  • 13 likes

Solved!! Premium foi pago e não foi ativado.

Boa tarde! Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda. Pedido Spotify código P06B886499­PIN PNP06B886499

  • Casual Listener
  •   Boa tarde!   Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda.   Pedido Spotify...
  • yLocke
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 604 Views
  • 2 replies
  • 0 likes

Problema ao adicionar novo membro da família

Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*snip*" e não conseguimos prosseguir com a conta. Já te...

  • Casual Listener
  • Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*sni...
  • Bittencourt
  • Spotify Star
  • 653 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 653 Views
  • 2 replies
  • 0 likes

Solved!! No Mixtape available after one week of usage

PlanPremium Germany DeviceiPhone 6s(iOS 11.4)Mac & Echo Dot My Question or Issue:I started to use Spotify about 10 days ago and listened to music actually every day. When I am in my iPhone app and want to listen to my mixtape it says that it's not re...

  • Casual Listener
  • Plan Premium  Germany   Device iPhone 6s (iOS 11.4) Mac & Echo Dot   My Question or Issue: I started to use Spotify about 10 days ago and listened to music actually every...
  • MarvIsKing
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • Account
  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login with fb or username

Hello, I can't login on spotify ever since i changed the account to family premium. I can't login with facebook and i can't login with my username. I can reset my password and then i'm logged in, but when i then want to login in the app (on my phone,...

  • Newbie
  • Hello,   I can't login on spotify ever since i changed the account to family premium. I can't login with facebook and i can't login with my username. I can reset my password and then i'm logge...
  • user-removed
  • Not applicable
  • 470 Views
  • 1 replies
  • 0 likes
  • Login
  • 470 Views
  • 1 replies
  • 0 likes

Can't change the country setting

Hi. Since I was having trouble registering an account, I asked a friend who is in the US to do it for me, so he did. But now, when I tried to open the desktop app, it gave me an error and told me I can fix it by changing my country in the profile set...

  • Visitor
  • Hi. Since I was having trouble registering an account, I asked a friend who is in the US to do it for me, so he did. But now, when I tried to open the desktop app, it gave me an error and t...
  • paddyfynn
  • Newbie
  • 554 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
  • 554 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution How to delete a premium spotify subscription linked to a deleted facebook account?

I have a premium spotify account which I created using FB as login. I deleted my FB account and I created a new user with the same name (e-mail address) as my FB user name. It did not show that I already had a premium account (which I had with my FB ...

  • Casual Listener
  • I have a premium spotify account which I created using FB as login. I deleted my FB account and I created a new user with the same name (e-mail address) as my FB user name. It did not show that I alr...
  • user-removed
  • Not applicable
  • 708 Views
  • 1 replies
  • 0 likes
  • Account
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with FB and old email address

Plan Free and PremiumCountry Italy DeviceLG G6 Operating SystemAndroid Oreo My Question or Issue Hi,months ago i've changed my email address on FB, but my free spotify account is still connected to the old one. Now i got a new spotify account premium...

  • Newbie
  • Plan Free and Premium Country Italy   Device LG G6  Operating System Android Oreo   My Question or Issue   Hi, months ago i've changed my email address on FB,...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on free

Plan free Free/Premium Country Uk Device iPad iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I’ve signed up for 3 month 99p PayPal account say paid , signed in account say free < screenshot removed for securit...

  • Visitor
  • Plan free Free/Premium Country Uk Device iPad iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi I’ve signed up for 3 month ...
  • user-removed
  • Not applicable
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
  • 322 Views
  • 1 replies
  • 0 likes

connect spotify to facebook???

I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook. Only problem is that, via the Spotify application on my (Windows 10) Desk...

  • Newbie
  • I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook.  Only problem is ...
  • s4mh
  • Newbie
  • 10639 Views
  • 6 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
  • 10639 Views
  • 6 replies
  • 2 likes