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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293816 Views

529 replies

34 likes

Account
Free
  • 293816 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13740 Views

6 replies

11 likes

Security
  • 13740 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541999 Views

990 replies

115 likes

Account
  • 541999 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129759 Views

74 replies

12 likes

Account
Login
Premium
  • 129759 Views
  • 74 replies
  • 12 likes

Change country

Hi all, i recently moved from Germany to the uk and want to change my country settings. I removed my payment details and quit my subscription. I’m now on Spotify free. I now want to change the settings on my user page but in the drop down only German...

Newbie

Hi all,  i recently moved from Germany to the uk and want to change my country settings. I removed my payment details and quit my subscription. I’m now on Spotify free. I now want to change the...

JPRINX

Music Fan

318 Views

1 replies

0 likes

Account
  • 318 Views
  • 1 replies
  • 0 likes

Problemas ao remover conta do plano familiar

PlanPremiumCountry BrazilDevice(iPhone 6, Samsung Galaxy S7 Edge, Motorola G5) My Question or Issue Eu assino o plano familiar e os únicos usuarios que deveriam estar conectados seriam eu, meu irmão, meu filho e meu sobrinho, mas o meu sobrinho acess...

Newbie

Plan Premium Country  Brazil Device (iPhone 6, Samsung Galaxy S7 Edge, Motorola G5)   My Question or Issue  Eu assino o plano familiar e os únicos usuarios que deveriam estar c...

Bittencourt

Spotify Star

607 Views

1 replies

0 likes

Account
Security
Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Solved!! Transferir playlist para uma nova conta

Boa tarde, eu gostaria de copiar minhas playlists de minha conta *snip* para uma nova conta.Email da nova conta :*snip*Obrigado

Visitor

Boa tarde, eu gostaria de copiar minhas playlists de minha conta *snip* para uma nova conta. Email da nova conta :*snip* Obrigado

Bittencourt

Spotify Star

1915 Views

1 replies

0 likes

Account
  • 1915 Views
  • 1 replies
  • 0 likes

Solved!! Can't search artists, even if connected

When I search an artist, it says that there is not resuslts offline and that I need to connect. But I'm logged in and I have a connexion. It's not working with my wifi or on 4G. I don't understand why it's not working. I have a Premium plan and a Sam...

Casual Listener

When I search an artist, it says that there is not resuslts offline and that I need to connect. But I'm logged in and I have a connexion. It's not working with my wifi or on 4G. I don't understand wh...

Billy-J

Spotify Star

2120 Views

3 replies

0 likes

Account
Login
  • 2120 Views
  • 3 replies
  • 0 likes

Cannot Connect to Facebook Friends

I just set up my Spotify account and when I click on Find Friends on the right of my desktop app, only one person shows up in the results list. After I follow them and click Find Friends again another single person will show up. I am connected to Fac...

Casual Listener

I just set up my Spotify account and when I click on Find Friends on the right of my desktop app, only one person shows up in the results list. After I follow them and click Find Friends again anothe...

caseymae

Casual Listener

1052 Views

4 replies

0 likes

Account
Other
  • 1052 Views
  • 4 replies
  • 0 likes

How to change email on spotify if i use facebook to login?

I use facebook to login to spotify and i recently changed my email on facebook, but spotify still has my old email. So, i was wondering if there anyway for me to change it.

Newbie

I use facebook to login to spotify and i recently changed my email on facebook, but spotify still has my old email. So, i was wondering if there anyway for me to change it.

Billy-J

Spotify Star

3095 Views

1 replies

0 likes

Account
  • 3095 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists not playing for me but are for others!

PlanPremiumCountryUnited KingdomDeviceiPhone 7 Plus & MacBook ProOperating SystemiOS 10 My Question or Issue Hi all, Pleading that someone knows the answer to this as I cannot find any other threads, and the only one I did find suggests setting up an...

Music Fan

Plan Premium Country United Kingdom Device iPhone 7 Plus & MacBook Pro Operating System iOS 10   My Question or Issue   Hi all,   Pleading that someone knows the answe...

Alfredo

Roadie

705 Views

5 replies

0 likes

Account
Other
Premium
  • 705 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Account hacking?

PlanPremiumCountry HollandDeviceSamsung Galaxy 7Operating SystemWindows 10 My Question or Issue My profile logged me out when I was out on a holiday for 3 weeks and when I came back (today) I tried to log back in.Of course my password didn't work so ...

Newbie

Plan Premium Country  Holland Device Samsung Galaxy 7 Operating System Windows 10   My Question or Issue  My profile logged me out when I was out on a holiday for 3 week...

user-removed

Not applicable

626 Views

1 replies

0 likes

Account
Security
  • 626 Views
  • 1 replies
  • 0 likes

[Account] Language and Country change

PlanFreeCountry GermanyDeviceGoogle Pixel 2XLOperating SystemAndroid My Question or Issue My Spotify Account changed its language and country without me asking. I was never in the UK but the only country in the dropdownlist is UK. Couldnt find a topi...

Casual Listener

Plan Free Country  Germany Device Google Pixel 2XL Operating System Android   My Question or Issue  My Spotify Account changed its language and country without me asking. I w...

e28e1dvashcq614

Casual Listener

362 Views

1 replies

0 likes

Account
Free
  • 362 Views
  • 1 replies
  • 0 likes

Can't access premium account on desktop

PlanFree/PremiumCountry Device Operating System My Question or Issue I have premium on my mobile app and have several playlists downloaded since I upgraded 4 months ago. However, when I log into my account on the desktop, it has a different set of pl...

Newbie

Plan Free/Premium Country   Device   Operating System     My Question or Issue  I have premium on my mobile app and have several playlists downloaded since I u...

Jose_M

Spotify Star

397 Views

1 replies

0 likes

Account
Login
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Someone using account on stolen phone

My phone was stolen, and I have seen strange activity on my spotify account. I believe whoever has it is using it. How do I force them to log out? I have already reset my password. Thanks!

Newbie

  My phone was stolen, and I have seen strange activity on my spotify account.  I believe whoever has it is using it.  How do I force them to log out?  I have already reset my pa...

Jose_M

Spotify Star

295 Views

1 replies

0 likes

Account
  • 295 Views
  • 1 replies
  • 0 likes

How to change email address

PlanPremiumCountryUKDeviceSamsung S7 edgeOperating SystemAndriod My Question or Issue How can i change the email address on my account. Can i contact a customer services avatar directly!? I have an account under the email i wish to migrate my current...

Newbie

  Plan Premium Country UK Device Samsung S7 edge Operating System Andriod   My Question or Issue  How can i change the email address on my account. Can i contact a customer ...

Jose_M

Spotify Star

687 Views

1 replies

0 likes

Account
  • 687 Views
  • 1 replies
  • 0 likes

Solved!! I forgot the email that is associated with my premium account

PlanFree/PremiumCountry canadaDevicepc and android phoneOperating Systemwindows 10 My Question or Issue I have been log out and i cant access my premium account.I have foolowed the instruction sugested by the web site but without success since i cant...

Visitor

Plan Free/Premium Country  canada Device pc and android phone Operating System windows 10   My Question or Issue  I have been log out and i cant access my premium account. I...

Jose_M

Spotify Star

751 Views

1 replies

0 likes

Account
Login
  • 751 Views
  • 1 replies
  • 0 likes

Somebody else is playing from my account

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceHuaweiOperating SystemAndroid My Question or Issue When i'm playing music, often another person starts playi...

Newbie

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Huawei Operating System Android &nbsp...

Billy-J

Spotify Star

338 Views

1 replies

0 likes

Account
  • 338 Views
  • 1 replies
  • 0 likes

Profile picture won't update in desktop app

PlanPremiumCountryBelgium DeviceMacbook Pro 2017Operating SystemMacOS 10.13.6 My Question or IssueMy Spotify account is connected to my Facebook account. I updated my profile picture on Facebook, but it won't update in the app.I have no idea whether ...

Composer

Plan Premium Country Belgium   Device Macbook Pro 2017 Operating System MacOS 10.13.6   My Question or Issue My Spotify account is connected to my Facebook account. I updated my ...

Loxer

Community Legend

5650 Views

3 replies

0 likes

Account
Premium
  • 5650 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Login due to Firewall blocking Spotify

PlanFreeCountryRegistered in Singapore, now temporarily in Australia DeviceLenovo laptop Operating SystemWindows 10 My Question or IssueHi there, I am unable to login into my Spotify account, even after re-downloading the app on my desktop and changi...

Newbie

Plan Free Country Registered in Singapore, now temporarily in Australia  Device Lenovo laptop  Operating System Windows 10   My Question or Issue Hi there,   I am...

user-removed

Not applicable

1055 Views

1 replies

0 likes

Account
Login
  • 1055 Views
  • 1 replies
  • 0 likes

60 Day Trial Promotion - Only got 30 Days

I signed up for the 60 Day Trial promotion today and only got 30 days, I've never signed up for the 30 Day Trial, so I'm a little confused and I hope you can help me resolve this! Thank you.(Saw this in another thread I used a Credit Card for recurri...

Casual Listener

  I signed up for the 60 Day Trial promotion today and only got 30 days, I've never signed up for the 30 Day Trial, so I'm a little confused and I hope you can help me resolve this! Thank you. ...

Laurenrobinsonn

Music Fan

320 Views

1 replies

0 likes

Premium
  • 320 Views
  • 1 replies
  • 0 likes

Account Hijacked - Library Removed.

My account has been hijacked on a number of occasions. Each time I follow the instructions, change my password and log out of all devices. This seems to resolve it for a number of months but never completely. Surely Spotify could implement a two-step...

Newbie

My account has been hijacked on a number of occasions. Each time I follow the instructions, change my password and log out of all devices. This seems to resolve it for a number of months but never co...

merlijnv2000

Composer

299 Views

1 replies

0 likes

Account
Premium
Security
  • 299 Views
  • 1 replies
  • 0 likes

failed receive a pin

PlanFreeCountry indonesiaDeviceredmi 3sOperating Systemandroid marsmallow My Question or Issue me want to buy a premium account with my credit provider in indonesia, but i can't receive a pin message, how to fix it ?

Newbie

  Plan Free Country  indonesia Device redmi 3s Operating System android marsmallow   My Question or Issue  me want to buy a premium account with my credit provider in i...

Billy-J

Spotify Star

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access problem App

Plan Free Country Italy Device iPhone 6s Operating System iOS 11.4.1 My Question Non riesco ad accedere all’app dal mio device. Ho cancellato e installato due volte, ho spento e riacceso il telefono, ho provato a creare un nuovo profilo, ho usato un ...

Newbie

Plan Free Country  Italy Device iPhone 6s Operating System iOS 11.4.1   My Question  Non riesco ad accedere all’app dal mio device. Ho cancellato e installato due v...

Alfredo

Roadie

427 Views

1 replies

0 likes

Account
Free
Login
  • 427 Views
  • 1 replies
  • 0 likes