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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88231 Views

9 replies

2 likes

Account
Login
  • 88231 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

739996 Views

13 replies

4 likes

Account
  • 739996 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756088 Views

18 replies

29 likes

  • 756088 Views
  • 18 replies
  • 29 likes

Hacked again

Decided to just cancel my plan. I'll find a different streaming service.

Newbie

Decided to just cancel my plan. I'll find a different streaming service.

Maxim

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

No puedo ingresar a mi cuenta

Spotify Usernameesteban1198PlanPremiumCountry AlemaniaDeviceSamsung Galaxy j3Operating System Android Lollipop 5.1.1My Question or Issue Tenia una cuenta gratis registrada en Ecuador, me mudé a Alemania y la utilicé ( sin saber que solo serviría por ...

Newbie

  Spotify Username esteban1198 Plan Premium Country  Alemania Device Samsung Galaxy j3 Operating System  Android Lollipop 5.1.1 My Question or Issue   Tenia una cuent...

Artitu

Gig Goer

999 Views

1 replies

0 likes

Account
Login
Premium
  • 999 Views
  • 1 replies
  • 0 likes

Superuser Contribution ESQUECI O MEU E-MAIL E O NOME DE USÁRIO NÃO VAI

Olá, eu quero resolver uma situação. É o seguinte, eu tenho uma outra conta no Spotify que é Premium, onde eu fiz um e-mail só pra ela, mas agora eu esqueci o e-mail e o meu nome de usuário que é: nalauraxavier não vai com nenhuma senha que eu lembre...

Newbie

Olá, eu quero resolver uma situação. É o seguinte, eu tenho uma outra conta no Spotify que é Premium, onde eu fiz um e-mail só pra ela, mas agora eu esqueci o e-mail e o meu nome de usuário que é: na...

Alfredo

Roadie

12328 Views

1 replies

0 likes

  • 12328 Views
  • 1 replies
  • 0 likes

Promoção de 3 meses por R$16,90

Olá. Adquiri o premium por 3 meses através de uma promoção de 16,90. Efetuiei o pagamento e recebi o recibo. Porém no app ainda minha conta é free. Já conferi o nome do usuário e está tudo certo. Gostaria de uma solução rápida, pois já efetuei o paga...

Casual Listener

Olá. Adquiri o premium por 3 meses através de uma promoção de 16,90. Efetuiei o pagamento e recebi o recibo. Porém no app ainda minha conta é free. Já conferi o nome do usuário e está tudo certo. Gos...

Bittencourt

Spotify Star

2203 Views

5 replies

0 likes

  • 2203 Views
  • 5 replies
  • 0 likes

Solved!! Hacked - many songs from library removed

Today I listened to some music as suddenly it was paused. I thought of a bug and touched on the play button and it paused again. Then a pop up appeared whether I want to continue listening on a different device. I do not know that device (phone). Now...

Casual Listener

Today I listened to some music as suddenly it was paused. I thought of a bug and touched on the play button and it paused again. Then a pop up appeared whether I want to continue listening on a diffe...

Loxer

Community Legend

1308 Views

5 replies

0 likes

Account
Login
Other
Security
  • 1308 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook

Spotify Username21cqhlqf7iyqhohvaprsvjb7yPlanPremiumCountry Viet NamDeviceiPhone 6S Plus, Macbook Pro Retina Late 2013Operating SystemiOS 11, MacOS High Sierra 10.13.4 My Question or IssueI tried to link my spotify account to my facebook account, but...

Visitor

Spotify Username 21cqhlqf7iyqhohvaprsvjb7y Plan Premium Country  Viet Nam Device iPhone 6S Plus, Macbook Pro Retina Late 2013 Operating System iOS 11, MacOS High Sierra 10.13.4   ...

user-removed

Not applicable

1565 Views

2 replies

0 likes

  • 1565 Views
  • 2 replies
  • 0 likes

Premium problem. New spotify format.

What happen to the old spotify? Im very confuse to your new format. I cant f****** play songs that i want even though i purchase your premium. I want the old spotify format!

Casual Listener

What happen to the old spotify? Im very confuse to your new format. I cant f****** play songs that i want even though i purchase your premium. I want the old spotify format!

Loxer

Community Legend

988 Views

3 replies

0 likes

  • 988 Views
  • 3 replies
  • 0 likes

Superuser Contribution SPOTIFY (Premium) not working on all devices

Hi, I have a Premium account paid untill 6th June: And my problem is that I cannot access music in any device: 1. Mobile: there is bar: "Spotify is in offline mode" on both wifi and mobile network. Intresting I can play music that is downloaded. 2. O...

Newbie

Hi,    I have a Premium account paid untill 6th June:   And my problem is that I cannot access music in any device:   1. Mobile: there is bar: "Spotify is in offline mod...

JulianA_Bogota

Roadie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

friend forgot his username and email

Spotify Usernametheswaggon Country Poland My Question or Issue as in the tittle my friend has forgotten his username and email. I've looked and found the string of letters and numbers that seem to be his unique username in cashe but that didn't seem ...

Casual Listener

Spotify Username theswaggon   Country  Poland   My Question or Issue  as in the tittle my friend has forgotten his username and email. I've looked and found the string of l...

passivekiwi

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Can't change country

My Question or Issue Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in my profile. I can't pay premium because my French Creditcard does not...

Newbie

  My Question or Issue   Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in m...

Maxim

Spotify Star

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

My saved songs disappeared

Spotify UsernamejoanamdpcarvalhoPlanPremium My Question or Issue When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is different. I've logged on and off several times and re installed the app on my p...

Casual Listener

Spotify Username joanamdpcarvalho Plan Premium    My Question or Issue  When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is d...

JMC01

Casual Listener

2258 Views

4 replies

0 likes

Account
Other
Premium
  • 2258 Views
  • 4 replies
  • 0 likes

Solved!! Premium account adding to a family account - mistake made?

Spotify UsernameheshanindraPlanFree/PremiumCountry Device Operating System My Question or Issue

Regular

Spotify Username heshanindra Plan Free/Premium Country   Device   Operating System     My Question or Issue  

Maxim

Spotify Star

547 Views

3 replies

0 likes

Premium
  • 547 Views
  • 3 replies
  • 0 likes

Forgotten e-mail addres and password

PlanPremiumCountry Finland My Question or Issue I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spelling mistake and thats why I cant get in to my spotify account.. This account was not related t...

Newbie

Plan Premium Country  Finland     My Question or Issue   I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spellin...

Turtle10

Casual Listener

546 Views

1 replies

0 likes

Account
Login
Premium
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log-in does not work

Spotify Username < Removed for security > Plan Premium Country Germany Device (PC) Operating System (Windows 7 Pro) My Question or Issue The Web player does not work.There is no redircetion to my playlist. Also the Spotify player cannot be installed ...

Casual Listener

Spotify Username < Removed for security > Plan Premium Country  Germany Device (PC) Operating System (Windows 7 Pro)   My Question or Issue   The Web pl...

DanielFr

Casual Listener

511 Views

3 replies

0 likes

Account
  • 511 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account been taken over

My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone, do I want to listen on this phone (I have android). Have followed advice and changed passwords. Went to the I still need help form as...

Newbie

My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone,  do I want to listen on this phone  (I have android). Have followed advi...

Melody

Spotify

338 Views

1 replies

0 likes

Account
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all playlists and saved music

Spotify Username < removed for security > Plan Premium Country Spain Device Mac and Android Operating System My Question or Issue A few weeks ago I got logged out. I had to recover the password and when I finally got into my account I saw that all my...

Newbie

Spotify Username < removed for security > Plan Premium Country  Spain Device Mac and Android Operating System     My Question or Issue  A few weeks a...

Melody

Spotify

410 Views

1 replies

0 likes

Account
  • 410 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how to clear recently played and reccomended based on history?

Spotify Username *Removed username* Plan Free/Premium Country Device computer browser Operating System windows 10 My Question or Issue how do i clear recently played and reccomended based on history?i am on windows 10 and using my internet browser

Regular

  Spotify Username *Removed username* Plan Free/Premium Country   Device computer browser Operating System windows 10   My Question or Issue   how do i...

Parcero123

Regular

144333 Views

2 replies

15 likes

Account
Other
  • 144333 Views
  • 2 replies
  • 15 likes

Superuser Contribution Premium account paused even though I have paid!!

PlanPremiumCountryAustraliaDeviceLG G6Operating SystemAndroid I have already paid for a 1 year subscription but you guys are keeping my acount paused. It is saying that I need to update my payment method. I tried to log out and restart and re-install...

Casual Listener

Plan Premium Country Australia Device LG G6 Operating System Android   I have already paid for a 1 year subscription but you guys are keeping my acount paused. It is saying that I ...

Goodman

Spotify Legend

3335 Views

4 replies

1 likes

Premium
  • 3335 Views
  • 4 replies
  • 1 likes

Superuser Contribution My brother keeps getting kicked off of my premium account

Spotify Username *Removed username* Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Spotify Username *Removed username* Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Aimee_T

Roadie

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t follow friends

Spotify Username *Removed username* Plan Free Country USA Device Iphone 8+ Operating System IOS 11 My Question or Issue Whenever someone sends me a link to their Spotify to follow Spotify comes up with the message “Spotify cant open this type of link...

Newbie

Spotify Username *Removed username* Plan Free Country  USA Device Iphone 8+ Operating System IOS 11   My Question or Issue   Whenever someone sends me a li...

Chris

Spotify

1976 Views

3 replies

1 likes

Account
Free
  • 1976 Views
  • 3 replies
  • 1 likes