Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80363 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653703 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734116 Views
18 replies
29 likes
So randomly on my phone spotify kicked me out unable to log back in, I've restarted my phone, reinstalled the app and removed the device from offline only to find out afterwards that I can't log into the exact same account on a different phone.
So randomly on my phone spotify kicked me out unable to log back in, I've restarted my phone, reinstalled the app and removed the device from offline only to find out afterwards that I can't ...
Roadie
364 Views
1 replies
0 likes
pls help me to change my email addressmy later email addresses was hacked by someone and i got my card number and spotify premium on my acc i can't change my email addresses why? so pls pls pls help me:( thx kindly email me on *snip* cause later emai...
pls help me to change my email address my later email addresses was hacked by someone and i got my card number and spotify premium on my acc i can't change my email addresses why? so p...
Casual Listener
832 Views
2 replies
1 likes
How do I get a verification email sent to myself? I read that I need to click on My Settings, but when I go to Profile, I do not see that option. I have clicked on all the links there and nothing. Please help!
How do I get a verification email sent to myself? I read that I need to click on My Settings, but when I go to Profile, I do not see that option. I have clicked on all the links t...
Spotify
3957 Views
1 replies
0 likes
Spotify Username11181335243PlanFree/PremiumCountry DeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Why is my account still set of free?Al steps have been taken to set it to premium but it still doesn't work? Is the another possibi...
Spotify Username 11181335243 Plan Free/Premium Country Device Samsung Galaxy S7 Operating System Android My Question or Issue Why is my account still set of free? Al ...
Roadie
385 Views
2 replies
0 likes
PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Spotify Usernamehfa640PlanFree/PremiumCountry BrazilDevice moto g5sOperating System( Android Oreo,etc.) My Question or Issue Pre...
PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Spotify Username hfa640 Plan Free/Premium Country Brazil Device...
Spotify Star
347 Views
1 replies
0 likes
I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one. Can someone help me get back my account and my payment informatio...
I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one. Can s...
Spotify
362 Views
1 replies
0 likes
Hey Spotify team!2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students.I tried to send a request asking to consider my college for approvel via SheerID ...
Hey Spotify team! 2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students. I tried to send a request ...
Spotify Star
10326 Views
1 replies
327 likes
I have just bought two premiums (I bought two because it was not active in the first one), my account is still not premium. Could you help? (The money was withdrawn from my card, so the payment was made twice.)
I have just bought two premiums (I bought two because it was not active in the first one), my account is still not premium. Could you help? (The money was withdrawn from my card, so th...
Composer
539 Views
3 replies
0 likes
With the update (without having premium), either I'm missing something, or you can no longer go to an artist and see the songs of theirs that you've saved. It just takes you to their profile, and you can only either shuffle through their entire catal...
With the update (without having premium), either I'm missing something, or you can no longer go to an artist and see the songs of theirs that you've saved. It just takes you to their profile, and you...
Not applicable
2461 Views
11 replies
0 likes
The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap.
The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap.
Spotify
1029 Views
1 replies
0 likes
All I want to do is to make a list of my music.To copy the name of tracks to a Word document or something, so all the songs I have are listed out. But I can't sign into my account on a laptop because I am under a family plan that has the country set ...
All I want to do is to make a list of my music. To copy the name of tracks to a Word document or something, so all the songs I have are listed out. But I can't sign into my ...
Not applicable
418 Views
1 replies
0 likes
Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that uses an identical email) to a spotify account. Howev...
Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that u...
Community Legend
350 Views
1 replies
1 likes
Hello!Unfortunately, I had to delete Facebook permanately a few weeks ago and my spotify was created with that account. All is good until I found out that the back up email I used was my school email that permanately wad deactivated once the semester...
Hello! Unfortunately, I had to delete Facebook permanately a few weeks ago and my spotify was created with that account. All is good until I found out that the back up email I used was my scho...
Casual Listener
1038 Views
4 replies
0 likes
Eu perdi a conta que estava usando no Spotify. Perdi todo o login. A conta é Premium e preciso cancelar para assinar outra conta como Premium, pois não quero ficar pagando sem usar. Como posso fazer isso?
Eu perdi a conta que estava usando no Spotify. Perdi todo o login. A conta é Premium e preciso cancelar para assinar outra conta como Premium, pois não quero ficar pagando sem usar. Como posso fazer ...
Regular
537 Views
1 replies
0 likes
I've had spotify premium for a long time. However in the past few months I've been suffering from a very annoying issue. Every couple of songs the playback stops at the end of the song, however the play button itself does not change. The only way to ...
I've had spotify premium for a long time. However in the past few months I've been suffering from a very annoying issue. Every couple of songs the playback stops at the end of the song, however the p...
Spotify
2043 Views
3 replies
0 likes
Hi,mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man irgendwas verlängern kann. In meinem Account finde ich...
Hi, mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man i...
Spotify Legend
9078 Views
4 replies
0 likes
So suddenly today after coming back to my computer i noticed Spotify playing some sort of Spanish salsa mix on a another device. After looking a while i noticed this is not some accidental connection from my neighbor, because it was a disposable emai...
So suddenly today after coming back to my computer i noticed Spotify playing some sort of Spanish salsa mix on a another device. After looking a while i noticed this is not some accidental connection...
Community Legend
794 Views
1 replies
0 likes
I had set Spotify to Offline on my phone, but after rebooting my phone I've been logged out and it keeps asking me to "Please go online to connect to Spotify". It's definitely not a problem with my account details or internet connection. Any help wou...
I had set Spotify to Offline on my phone, but after rebooting my phone I've been logged out and it keeps asking me to "Please go online to connect to Spotify". It's definitely not a problem with my a...
Community Legend
564 Views
1 replies
0 likes
Around Christmas I bought some Google Minis and some Chromecasts to put around my house. Linked the spotify account so I can play some music sometimes (but mostly use my Sonos speakers for that). When I go to sleep I would often just ask it to play a...
Around Christmas I bought some Google Minis and some Chromecasts to put around my house. Linked the spotify account so I can play some music sometimes (but mostly use my Sonos speakers for that). Whe...
Spotify
2059 Views
11 replies
0 likes
Like the title says all my songs are gone and replaced with someone elses. This occured after music was playing on my phone that wasn't mine on a speaker or some other device that wasn't mine. My follows, playlists, and profile image are replaced as ...
Like the title says all my songs are gone and replaced with someone elses. This occured after music was playing on my phone that wasn't mine on a speaker or some other device that wasn't mine.  ...
Community Legend
1084 Views
6 replies
0 likes
