Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305780 Views
  • 870 replies
  • 98 likes
  • Account
  • 305780 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140029 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140029 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81119 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81119 Views
  • 64 replies
  • 9 likes

Solved!! Student -Paysafecard

Hey guys, i want to get the spotify premium version for students.The problem is, I cant pay with a Paysafecard. For a usual premium account you can.It just doesnt appear in the screen with all possibilties. Heeeelp.:OErikson

  • Newbie
  • Hey guys,   i want to get the spotify premium version for students. The problem is, I cant pay with a Paysafecard. For a usual premium account you can. It just doesnt appear in the screen wi...
  • PoorRaf
  • Newbie
  • 1233 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1233 Views
  • 3 replies
  • 1 likes

Unknown device connected to my account

I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family has an iPhone (wife and I use androids). I changed ...

  • Newbie
  • I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family ...
  • barmyb
  • Newbie
  • 34976 Views
  • 5 replies
  • 6 likes
  • 34976 Views
  • 5 replies
  • 6 likes

Issues with Spotify Premium with Fido

Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again just Spofity Free. It says:" Your subscription with one of ...

  • Visitor
  • Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again&nbs...
  • Chrisdavy1
  • Newbie
  • 9028 Views
  • 8 replies
  • 2 likes
  • Premium
    Subscription
  • 9028 Views
  • 8 replies
  • 2 likes

Solved!! I have been charged an overdraft fee

Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolllars overdraft fee! I need a refund before i change ...

  • Visitor
  • Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolll...
  • MrPark3r
  • Newbie
  • 11763 Views
  • 6 replies
  • 0 likes
  • Other
  • 11763 Views
  • 6 replies
  • 0 likes

Solved!! Can't change the country in my premium account (NL to SP)

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I first get a message saying I should change the country to...

  • Casual Listener
  • I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I f...
  • Maxim
  • Spotify Star
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I logged in on my friends phone with my spotify account, now my account has his user name + picture

Hello,I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't find nothing. All my playlist, my followers and the peop...

  • Casual Listener
  • Hello, I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't fin...
  • maxths
  • Casual Listener
  • 1555 Views
  • 2 replies
  • 0 likes
  • Account
  • 1555 Views
  • 2 replies
  • 0 likes

Disconnect FB without new account

Hi, I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotify-account. Does someone know why it's not possible to connec...

  • Visitor
  • Hi,   I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotif...
  • user-removed
  • Not applicable
  • 322 Views
  • 2 replies
  • 0 likes
  • Account
  • 322 Views
  • 2 replies
  • 0 likes

Is is possible to let the browse tab show content from a different country?

Hi,I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to find playlisys and cool music, now only contain Thai m...

  • Newbie
  • Hi, I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to f...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Omzetten KPN Premium Spotify naar Spotify Premium Family (dus niet bij KPN)

Ik ga binnenkort weg bij KPN.Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten?Deze vraag was in 2014 ook al gesteld, maar geen antwoord hierop.

  • Casual Listener
  • Ik ga binnenkort weg bij KPN. Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten? Deze vraag was in 2014 ook al g...
  • Linda1234
  • Newbie
  • 5394 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Premium
  • 5394 Views
  • 11 replies
  • 0 likes

Solved!! Shuffle a playlist?

Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?

  • Newbie
  • Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?
  • mrbeast6000
  • Newbie
  • 395992 Views
  • 56 replies
  • 16 likes
  • 395992 Views
  • 56 replies
  • 16 likes

Superuser Contribution getting CRAZY on account chaos and payments

hi there, for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL). when i log in, spotify doesn't recognize me as a premium customer, although i have been paying for this for years now. situation i...

  • Visitor
  • hi there,   for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL).  when i log in, spotify doesn't recognize me as a premium cus...
  • Melody
  • Community Manager
  • 542 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with facebook

Hello Community, since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the username/password credentials (Spotify hangs and won't do anythi...

  • Newbie
  • Hello Community,   since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the...
  • Melody
  • Community Manager
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Ubuntu Desktop app can't login

Hi,it's been two weeks since I first experienced login issues.When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page saying Couldn't log in to SpotifyWhat's going onThere's a tempora...

  • Regular
  • Hi, it's been two weeks since I first experienced login issues. When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page ...
  • dario_zamuner
  • Regular
  • 4678 Views
  • 17 replies
  • 1 likes
  • Account
    Login
    Premium
  • 4678 Views
  • 17 replies
  • 1 likes

Superuser Contribution Premium AND family account, help!

Hi guys, I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two different emails) as we're getting charged for my premium and our f...

  • Newbie
  • Hi guys,   I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two differe...
  • Melody
  • Community Manager
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 481 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

  • Composer
  • Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...
  • Goodman
  • Spotify Legend
  • 1631 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

  • Visitor
  • Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...
  • Melody
  • Community Manager
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

  • Newbie
  • Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...
  • CamilaCarabajal
  • Newbie
  • 47940 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
  • 47940 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

  • Newbie
  • I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...
  • Maxim
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
  • 365 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

  • Newbie
  • Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

  • Newbie
  • I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes