Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 224322 Views
  • 733 replies
  • 70 likes
  • Account
  • 224322 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112385 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112385 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58945 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58945 Views
  • 61 replies
  • 8 likes

Account issue

My name is Kirk young Delaney Miller i try to update my old account they telling i got changed my username young Delaney to young Delaney 1 why is you messing with my account and won't let me update my new debit card to my account if they wasn't mess...

  • Casual Listener
  • My name is Kirk young Delaney Miller i try to update my old account they telling i got changed my username young Delaney to young Delaney 1 why is you messing with my account and won't let me update ...
  • OneByBoo
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • Account
  • 409 Views
  • 1 replies
  • 0 likes

I can't login to my account PC and mobile

PlanFree/PremiumCountryMalaysiaDevice(Asus TUF gaming FX505GD, Realme Pro 2)Operating System(Android Oreo, Windows My Question or IssueI can't log in into my account on the web player (when I manage to get through it only end shows something went wro...

  • Newbie
  •   Plan Free/Premium Country Malaysia Device (Asus TUF gaming FX505GD, Realme Pro 2) Operating System (Android Oreo, Windows 😎   My Question or Issue I can't log in into m...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 218 Views
  • 1 replies
  • 0 likes

Artist playlist isnt added into stats on Spotify for Artist

CountryUKDeviceAndroid + Windows 10 My Question or Issue My artist playlist isn't added into my stats on Spotify for Artist,The playlist has 460+ followers, and I'm very active in it, adding new tracks often, and I pretty much have it on regularly in...

  • Casual Listener
  • Country UK Device Android + Windows 10   My Question or Issue   My artist playlist isn't added into my stats on Spotify for Artist, The playlist has 460+ followers, and I'm very act...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video player ...
  • Eni
  • Moderator
  • 722 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 722 Views
  • 3 replies
  • 0 likes

Solved!! Can spotify see how many times I have viewed an account?

Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?

  • Casual Listener
  • Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?
  • Bella_K
  • Rising Star 4
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant sign in to my prem account

PlanPreCountryPremiumDeviceInfinix hot 4Operating SystemAndroid My Question or IssueI can't to sign in to my account Why ?? , I have good Internet

  • Regular
  • Plan Pre Country Premium Device Infinix hot 4 Operating System Android   My Question or Issue I can't to sign in to my account  Why ?? , I have good Internet 
  • MafeG
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 216 Views
  • 1 replies
  • 0 likes

I have 2 accounts

I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or something.

  • Newbie
  • I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or somet...
  • MauriceMV
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Connecting to Spotify kids without email

PlanPremiumCountrySweden My Question or IssueOkay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook and in order to login via the Kids app you need to log in via e-mail...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue Okay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook&...
  • TreyAnastasio
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 247 Views
  • 1 replies
  • 0 likes

Downgrading from Family To Due without account loss

I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partner might lose her account, though it's not clear whe...

  • Newbie
  • I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partne...
  • TreyAnastasio
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer you can import it" HELP?

So, I had a new computer at work and re-downloaded Spotify - I have a premium account that I pay for in full every month and have a ton of music in my own song library. However, since I re-downloaded it yesterday I am now getting this message every t...

  • Newbie
  • So, I had a new computer at work and re-downloaded Spotify - I have a premium account that I pay for in full every month and have a ton of music in my own song library.  However, since I re-dow...
  • hjbakker
  • Newbie
  • 9324 Views
  • 23 replies
  • 4 likes
  • Account
    Other
    Premium
  • 9324 Views
  • 23 replies
  • 4 likes

Solved!!Superuser Contribution Resetting account

Is there a way to delete all the music that you have saved on your account and start like new?

  • Newbie
  • Is there a way to delete all the music that you have saved on your account and start like new?
  • Alex
  • Moderator
  • 87228 Views
  • 3 replies
  • 2 likes
  • Account
    Other
  • 87228 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Got `Confirm Email` Email Sent After A Day Of Making My Account

My Question or IssueNot sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Email" email to the email you used to create a Spotify ac...

  • Regular
  • My Question or Issue Not sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Emai...
  • Kiril
  • Moderator
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 474 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution My premium plan is gone

Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see any receipt from this account but the receipt is cont...

  • Newbie
  • Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see an...
  • CarlosE
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is logging into my account from another country

PlanPremium - Family PlanCountryCanadaDeviceIPhone 8Operating SystemIOS 13 My Question or IssueI have had someone log into my account from Dallas in the United states, while I live in canada, I was wondering about how it would be possible for them to...

  • Casual Listener
  • Plan Premium - Family Plan Country Canada Device IPhone 8 Operating System IOS 13   My Question or Issue I have had someone log into my account from Dallas in the United states, while ...
  • Jeremy
  • Spotify
  • 10803 Views
  • 16 replies
  • 0 likes
  • Account
  • 10803 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Crashes on Startup in Online Mode after new Phone (Profile?)

PlanPremium (Duo)CountryGermanyDeviceXiaomi 11TOperating SystemAndroid wird MUI 12.5 My Question or IssueI changed my mobile to a new one. Installation done and startet to Login. Directly Crash.Clean Install done, same Problem still.Changed Battery s...

  • Visitor
  • Plan Premium (Duo) Country Germany Device Xiaomi 11T Operating System Android wird MUI 12.5   My Question or Issue I changed my mobile to a new one. Installation done and startet to Lo...
  • Jeremy
  • Spotify
  • 266 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mixs not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNon of my Daily Mixes had updated for a long time

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Non of ...
  • Ver
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
  • 136 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Other] Alert when logged in to many times

I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of one device. If your app can make the songs stop pl...

  • Casual Listener
  • I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of...
  • Jeremy
  • Spotify
  • 145 Views
  • 3 replies
  • 0 likes
  • Other
  • 145 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists of a deleted account

Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart?

  • Newbie
  • Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart? 
  • Jeremy
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I make spotify not forget what songs were already played on shuffle?

PlanFreeCountryUS Device(Android)Operating System My Question or IssueI notice that when I stop playing my shuffled playlist, when I try to resume it later on, it seems the app forgets what songs were previously played and will repeat songs instead o...

  • Casual Listener
  •   Plan Free Country US   Device (Android) Operating System   My Question or Issue I notice that when I stop playing my shuffled playlist, when I try to resume it later on, i...
  • Alex
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • Free
  • 194 Views
  • 1 replies
  • 0 likes