Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
i had no idea how i got a new account?
The songs that get put into my Discover Weekly playlist are some of the worst songs I've ever heard. I don't know how you guys make these playlists, but I'd really like something different. It's full of parody songs and just poorly made remixes. I ha...
Hi, I am getting ramdom charge on my credit card of 18$ (and sometime twice a month) wile I am paying my premium subscription by Paypal which is only attached to my bank account. How to stop this?How to reach someone at Spotify?Thank you
PlanPremiumCountryUSADevicepcOperating Systemwindows 10 desktop client My Question or IssueI love the multi device connection feature as I love switching between my work computer, home computer, and mobile devices, but there is one big issue I am hop...
I cant get my account onto my new phone, I kept my old phone number , number moved to my new phone.
Ik ben verleid door de aanbieding van Spotify, waarbij ik drie maanden gratis Premium krijg. Ik heb hierop gedrukt, vervolgens stond dat ik 9,99 vooruit moet betalen. Ook dit heb ik gedaan. Echter, nu heb ik Premium voor 1 maand. De enige reden dat i...
I was on a family premium plan, however now I'm moving. To a single user plan only for my account, however. Now I'm unable to login - every time I try it says something went wrong, I've reset password as well, but nothing helps me login. PlanFree/Pre...
Hello. So I have 3 google home mini speakers in my home and use phones w/ bluetooth speakers etc. I upgraded to the Premium family plan so that my kids can each use google home speaker in their rooms to listen to different spotify songs at the same t...
Okay I have done almost everything I could find online and feeling super frustrated right now. I am using an iphone 11 pro max. The progress bar on my account was not working, I couldn't rewind or forward a song, it just won't drag. I uninstalled the...
PlanFamilyCountry CanadaDevice(OnePlus 6)Operating System(Android Oreo) My Question or IssueAccording to Users ( I've experienced this myself as well), people are unable to find my artist profile typing into the search engine (artist name is Kalisway...
before, when i had premium, i had over 1800 liked songs. now i only have 111. i had some in playlists, and tried to recover my playlists but there was nothing there. only an old playlist that was there when i first logged back into my account. i dont...
PlanPremiumCountryLithuania My Question or IssueHello, I have a problem for a long time. There are 2-5 polish songs in my discover weekly playlist every week.1. I am not from Poland2. I am not listening for polish songs either3. I keep disliking thes...
where do I download invoice ?
PlanFreeCountry France Device(iPhone 8Operating System(iOS 10 My Question or IssueImpossible to log in Because of change of country (Belgium to france), how can i change the country on my Account if i cant log in? Thank you
PlanPremiumCountryHUNGARY My Question or IssueI got an email from Spotify that my payment cannot be processes. Makes sense because I move every few years and probably need to update my billing address associated to my credit card. However, it seems i...
PlanI just stopped my Premium account, so will be effective till mid august. CountryJapan My Question or IssueSince I have moved a country from USA to Japan, I have been on premium paying with my US credit card. However, since it didn't really make s...
I started my account in Canada but moved to Turkey, I cannot change the country as my payment to Turkish CC and can't change country because I don't have Turkish CC, chicken and egg problem here.PlanPremiumCountryCanada to Turkey
As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging in. Plan Premium duoCountry - UK DeviceBlack view bv...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS 10...
PlanFree/PremiumCountrySlovakiaDeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueHi, I've selected the Premium plan and paid for it. The transaction went through. My internet banking is showing that I've paid for it, my money is gon...